Coasters Holiday Apartments

One night stay, generally clean and tidy, carpet was dirty - feet were grubby after walking on it. Could of stocked up on tea and coffee as only one tea bag Otherwise ok and location great

I returned to the apartment at around 1:00am after a night out. only to find that I could not get into the building due to a fault with the front entrance door. I repeatedly called the emergency number and rang the doorbell, but nobody answered. Not a single response from anyone despite being stranded outside in the middle of the night. As a result, I was forced to sleep in my car until 9:00am. The next morning, I had to travel to the sister hotel to find someone who could help. When they eventually attended the property, it turned out the front door was faulty and had to be forcefully opened because the magnetic locking system had failed. The most concerning part is not just the faulty door, but the complete lack of support. What’s the point of having an emergency contact number if nobody answers it? If there had been a genuine emergency, guests would have been completely on their own. I paid for accommodation that I could not access or use for the entire night because of their technical failure. Being locked out overnight and forced to sleep in a car is not what anyone expects when paying for accommodation. Poor maintenance, non-existent customer service, and a complete disregard for guest welfare. I would strongly recommend booking elsewhere.

Gd location , gd value for money for you get

No hot water for shower in the morning

Great location in Skegness. Plenty of free parking in surrounding roads when we arrived the key was not in the lockbox however when we called they came round straight away with a key. The room is very basic. Mattress needs replacing springs in your back. The room and bathroom were clean however the crockery was dirty and cutlery had rust. Microwave was very old. Shower head needs replacing. Location was perfect and only £50 a night you get what you pay for. Not sure how it's getting the fabulous rating?