Name: The Westin Book Cadillac Detroit
Address: 1114 Washington Boulevard, Detroit, Michigan, US
Price range: 221 $US–1 261 $US per night
Rating: 8.35

Ce qu'en disent des voyageurs

Les voyageurs décrivent The Westin Book Cadillac Detroit comme une belle propriété historique avec des chambres propres et confortables et un personnel généralement accueillant, tout en notant quelques lacunes occasionnelles au niveau du service, des problèmes avec les installations et des frais supplémentaires qui peuvent gâcher l'expérience.

Beaucoup apprécient l'emplacement central et accessible à pied, à proximité des stades et des restaurants, ainsi que le bâtiment élégant et les récentes rénovations. Les inconvénients mentionnés dans les commentaires comprennent les fermetures ou l'eau froide de la piscine ou du jacuzzi, le Wi-Fi payant ou peu fiable, et un service de voiturier coûteux ou compliqué. Les expériences de service varient, des équipes chaleureuses et efficaces aux enregistrements peu accueillants, au suivi lent et aux erreurs de facturation occasionnelles. Attendez-vous à un séjour haut de gamme idéal pour les week-ends événementiels et l'exploration de la ville, avec quelques compromis au niveau des frais et de la cohérence du service.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les installations comprennent une salle de sport, une piscine, un jacuzzi, un bar, un service de voiturier et un Starbucks sur place, et beaucoup saluent les équipements et les rénovations récentes. Les problèmes récurrents incluent les fermetures ou l'eau froide de la piscine ou du jacuzzi, ainsi qu'un service de voiturier coûteux ou compliqué.

Avis de voyageur à ce sujet

10

Sunshine

31 mai 2024

·

A séjourné 2 nuits

Great location, great staff and the pool was a bonus!!

10

Evan

15 juin 2025

·

A séjourné 1 nuit

Everything was great, room had nice finishes. Pool and fitness center were clean and in good shape. Staff was helpful

10

Randy

23 juin 2025

·

A séjourné 2 nuits

Beautiful hotel...close to alot cool places...plus i loved that they had a Starbucks inside the hotel.

8

Katie

8 avr. 2024

·

A séjourné 1 nuit

We were bummed the pool was chilly and the hot tub was freezing. This is a typical highlight for my kids.

2

Kristopher

8 avr. 2024

·

A séjourné 2 nuits

Advertised a heated pool. No heated pool. No offer of accommodation for lack of heated pool. We would never have booked this hotel had we known this ahead of time.

10

Alex

27 juin 2025

·

A séjourné 3 nuits

Parking lot across the street

10

Sara

7 sept. 2023

·

A séjourné 1 nuit

The hotel and location are amazing! We stayed in a remodeled room that was beautiful. The pool and hot tun were closed, that was a bummer! Lots of remodeling happening! The check in was delayed by a couple discussing Bonvoy. More staff would have been more appropriate. Bar was great!

10

Gladstone

19 août 2024

·

A séjourné 1 nuit

First class accommodations with excellent location and good service. Beautiful room and nice common areas. Top marks on gym and pool. Checkin and valet were a little inefficient, but there were a lot of weddings and events that seemed to cut into regular stay customers that weekend

10

Patricia

14 juil. 2024

·

A séjourné 1 nuit

Place was nice and friendly. Great customer service as well. The Valet staff was probably the best I have ever seen! Politely mannered, got your car in time and very helpful on walking directions within the city. They are the front line crew of the hotel. Please give them a raise ! They are wonderful!

4

Cory

11 févr. 2023

·

A séjourné 1 nuit

Pool and hot tub closed. This what not mentioned online.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La plupart des clients trouvent les chambres et les parties communes très propres et bien entretenues. Une minorité signale des lacunes telles que l'absence d'aspirateur, des articles oubliés ou des espaces publics sales.

Avis de voyageur à ce sujet

6

David

17 août 2025

·

A séjourné 2 nuits

When we first arrived to check in at the front desk, staff were not welcoming. A staff member who checked us in barely made eye contact, responded with YEP when we said thank you quite a few times after asking questions. No directions were provided as to where anything in the hotel was. Ie. elevators, restaurants, pool. We arrived at the room it was nice, very clean, housekeeping was accommodating, but there was a fake fingernail in the one of the sides of the bed. My son actually noticed this first when climbing in the bed. After the room was cleaned the next morning- the fake fingernail was still there. Breakfast restaurant was over priced. Ex. 8.00 for a cup of tea. The pool and hot tub were a nice addition, once we found it! Overall the hotel is beautiful with rich history. It would have been great to have been welcomed more appropriately, coming from Canada. It certainly left a bad impression on our part.

10

Megan

23 juin 2025

·

A séjourné 3 nuits

Nice hotel. All of the staff was very nice. Everything was very clean and well maintained

10

Patrick

29 juil. 2025

·

A séjourné 1 nuit

Beautiful building. Pleasant staff. Very good location. Rooms are updated and clean.

10

Susanne

19 juil. 2024

·

A séjourné 1 nuit

The Westin has superior customer service from the valet to the registration staff. Our room was large and well appointed. Everything in the room looked new. The entire hotel is also extremely clean! We would highly recommend staying here.

4

Michelle

2 juil. 2023

·

A séjourné 1 nuit

The hotel was beyond dirty… figured since I paid $1000 a night it would be fine but the place was absolutely filthy. Stained carpets, dirty blinds, pubes on my toilet, mould in shower. I wanted to get in my car and drive home but couldn’t as we had a few drinks so we were forced to stay here. Never again.

10

Kai

18 nov. 2023

·

A séjourné 1 nuit

The hotel is well maintained. The room smelled wonderful and was exceptionally clean.

10

Tiffany

19 mai 2025

·

A séjourné 1 nuit

The building was beautiful. Our room wasn’t vacuumed, there were tags and food on the rug under the desk. They did move us to another room and said they “upgraded” us but that wasn’t the case, if anything the room was much smaller. The rooms were decorated beautifully and the food options were great.

8

Mallorie

29 janv. 2023

·

A séjourné 1 nuit

My only complaint was that the bathroom felt a little, just a little dirty. I looked up and saw the vent was covered in lint/ fuzz. Other than that, rooms were nice and big. Shower was hot and the shower head was amazing. Complementary waters in room and Starbucks on site. 9.5/10 just for fuzzy bathroom.

6

Lisa

24 août 2025

·

A séjourné 1 nuit

I do like Westin but, I ordered the WiFi. I am a member of Marriott. I still got charged on my bill. After the concert, we returned to Westin. There was blood spots in the elevator floor. Left to Parlay bar, returned 2 hours later. The blood is still on the elevator floor. No one around to notify.

6

Gayane

20 juin 2025

·

A séjourné 3 nuits

Housekeeping was very disappointing during our stay. The room was barely cleaned. Aside from changing the towels and making the bed, no real cleaning was done. I was especially surprised that during all three nights, the bedsheets remained extremely wrinkled. This was my first time staying at a Westin, and unfortunately, it did not meet expectations. The front desk staff wasn't particularly friendly either. They mistakenly checked us out after our second night, which locked us out of our room. It took 40 minutes to resolve the issue and regain access. To make matters worse, I later noticed a credit card charge for an early departure which we never made. We stayed for our full reservation. Trying to get a refund has been very frustrating and time consuming, with long hold times on the phone. Overall, the experience was quite inconvenient and left a lot to be desired.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses et modernes, avec des lits très confortables et parfois de belles vues. Certains clients signalent des problèmes d'entretien ou de bruit, ainsi qu'une déception concernant la vue, en plus du Wi-Fi payant ou peu fiable.

Avis de voyageur à ce sujet

8

Kendal

28 déc. 2024

·

A séjourné 1 nuit

I was shocked to find out you had to pay for wifi. I can’t remember the last time I stayed at a hotel and it didn’t offer free wifi.

10

Timothy

11 août 2025

·

A séjourné 2 nuits

Central to my needs and walkable everywhere I wanted to go. Baseball? Close by. Beautiful hotel. Wonderful employees

10

Patrick

29 juil. 2025

·

A séjourné 1 nuit

Beautiful building. Pleasant staff. Very good location. Rooms are updated and clean.

10

Amanda

24 févr. 2025

·

A séjourné 2 nuits

We stayed in the executive suite, which was big enough for my husband and I not to feel cramped. The bed was heavenly but the furniture in the living room was still and not comfortable to sit on for an extended amount of time. The hotel is in the heart of Detroit and easy walking distance to just about anywhere you would want to go. We took a dip in the pool and soaked in the hot tub. Both being very clean and welcoming. All of the staff was friendly. Would recommend for your stay downtown.

10

Kristy

7 avr. 2024

·

A séjourné 1 nuit

Very nice hotel! The room was clean and spacious and the bed was quite comfortable. Would totally stay here the next time I come to Detroit for a hockey game!

10

Katie

30 sept. 2025

·

A séjourné 1 nuit

Beautiful hotel with large rooms.

8

sherice

12 mai 2025

·

A séjourné 2 nuits

The Westin is amazing for sure! We had some hang ups that seemed to be easy fixes but it just kept getting passed to the next person and every time I would bring the issues to someone they would say “oh that’s unacceptable, go speak to *someone else*”. My biggest complaint is feeling gaslit over getting the wrong room. I paid for a delux room and was given a premium, or maybe the other way around. I wanted a bathtub and the luxury of that room, which is why I chose it. I was told this room was the same but when I first called to question my fridge and a lamp not working, I was told then that I was in a less than room and we should go to the front desk. Problem is, it was 11:00pm. We were so tired and beat up from the day. It was a bad travel day. Over all, I expected so much more from Marriott and the Westin. I want to stay again but I’m not sure I will put the money into a room again and not get what I paid for. I was told they won’t guarantee rooms booked through third parties. I wish everyone would work together and put together a rule book so guests who work hard for their money know what they’re up against. If I knew that, maybe I would do things differently. Also the room we were in was the loudest room I have ever been in and the temp of the water out of the faucet is only hot and enough to burn skin.

4

Pier Paolo

29 mai 2024

·

A séjourné 1 nuit

The hotels is well located and a good facility (nice rooms but bathrooms a bit outdated). Internet could not work on the entire morning I was there, and could not connect and overall poor 5g connection meant a loss business morning. Overall the hotel is overpriced, breakfast is charged extra and so parking (usd 45 per day).

8

Muriel

27 août 2025

·

A séjourné 2 nuits

I enjoyed my stay at the hotel, but my room on the 23rd floor (2308) did not offer the view I had hoped for. While most of the staff were friendly and accommodating, a few seemed to put on an insincere performance. Overall, it was a pleasant experience, but there is room for improvement.

10

Nikola

9 avr. 2024

·

A séjourné 1 nuit

Great rooms, great view

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

De nombreux clients félicitent le personnel amical et serviable et le service de voiturier efficace. D'autres signalent un enregistrement peu accueillant, un suivi incohérent des problèmes, des erreurs de facturation et un service de restaurant ou de chambre lent ou indisponible.

Avis de voyageur à ce sujet

6

David

17 août 2025

·

A séjourné 2 nuits

When we first arrived to check in at the front desk, staff were not welcoming. A staff member who checked us in barely made eye contact, responded with YEP when we said thank you quite a few times after asking questions. No directions were provided as to where anything in the hotel was. Ie. elevators, restaurants, pool. We arrived at the room it was nice, very clean, housekeeping was accommodating, but there was a fake fingernail in the one of the sides of the bed. My son actually noticed this first when climbing in the bed. After the room was cleaned the next morning- the fake fingernail was still there. Breakfast restaurant was over priced. Ex. 8.00 for a cup of tea. The pool and hot tub were a nice addition, once we found it! Overall the hotel is beautiful with rich history. It would have been great to have been welcomed more appropriately, coming from Canada. It certainly left a bad impression on our part.

8

Gary

16 juin 2025

·

A séjourné 2 nuits

Quiet, clean, most staff were very good Second floor breakfast restaurant staff was horrible. We waited to be seated for 15 minutes, with plenty of tables available, while 3 servers went by making eye contact but saying nothing. We ended up going to a restaurant down the street

8

Kristina

27 juil. 2024

·

A séjourné 1 nuit

Staff was welcoming and kind. Quick service at valet and check in. Very accommodating and engaging.

10

Juanita

27 mai 2025

·

A séjourné 1 nuit

Great stay. Very friendly staff. Clean room

10

Susanne

19 juil. 2024

·

A séjourné 1 nuit

The Westin has superior customer service from the valet to the registration staff. Our room was large and well appointed. Everything in the room looked new. The entire hotel is also extremely clean! We would highly recommend staying here.

6

Marjorie

3 déc. 2024

·

A séjourné 1 nuit

While the hotel itself was lovely, we were charged 2 nights for valet parking despite being told the charge would be a single night (we planned to stay for a sports event). When I spoke with the manager of valet, Nicole, she told me that's too bad and she couldn't do anything to fix it. Unfortunately...we paid $90 for parking. I find the inconsistency in communication and unwillingness to address unacceptable.

10

Nicole

10 déc. 2024

·

A séjourné 1 nuit

Just great interactions with staff. Felt very welcomed.

10

Patricia

14 juil. 2024

·

A séjourné 1 nuit

Place was nice and friendly. Great customer service as well. The Valet staff was probably the best I have ever seen! Politely mannered, got your car in time and very helpful on walking directions within the city. They are the front line crew of the hotel. Please give them a raise ! They are wonderful!

4

Karen

27 déc. 2024

·

A séjourné 3 nuits

Unfortunately this stay could have easily gained a 5 star experience but my initial encounter made the visit lackluster. I typically am NOT a reviewer but the experience forced to pen this note. I was checked in by a very curt and inexperienced attendant. She didn’t greet me or seem to want to help with me missing my first night there. She simply just asked me to present my ID and put my credit card into the reader. No “we will try to get a discount off on your missed night” or “let me place a note for my management”; she simply asked me to insert my card without even telling me how much I was being charged and asked how many cards would I like. She was lacking a professional demeanor and unkind while painting a negative picture of us Detroiters being cold and stoic. In fact this is how she was. It ruined the trip and the initial experience especially for a stay at a luxury hotel. Training is indefinitely needed in the customer service department for the Hotel Team. As a native Detroiter, I hope no one experiences this as it makes us look bad.

6

Gayane

20 juin 2025

·

A séjourné 3 nuits

Housekeeping was very disappointing during our stay. The room was barely cleaned. Aside from changing the towels and making the bed, no real cleaning was done. I was especially surprised that during all three nights, the bedsheets remained extremely wrinkled. This was my first time staying at a Westin, and unfortunately, it did not meet expectations. The front desk staff wasn't particularly friendly either. They mistakenly checked us out after our second night, which locked us out of our room. It took 40 minutes to resolve the issue and regain access. To make matters worse, I later noticed a credit card charge for an early departure which we never made. We stayed for our full reservation. Trying to get a refund has been very frustrating and time consuming, with long hold times on the phone. Overall, the experience was quite inconvenient and left a lot to be desired.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'emplacement en centre-ville est apprécié pour son accès facile à pied aux stades, aux restaurants et aux attractions. Pratique pour les événements à Comerica Park, Little Caesars Arena et Ford Field.

Avis de voyageur à ce sujet

10

Daniel

6 avr. 2025

·

A séjourné 1 nuit

Great location- walked to Little Caesar’s arena

10

B

16 août 2024

·

A séjourné 2 nuits

Beautiful property, close to a lot of restaurants, stadiums and venues.

10

Timothy

11 août 2025

·

A séjourné 2 nuits

Central to my needs and walkable everywhere I wanted to go. Baseball? Close by. Beautiful hotel. Wonderful employees

10

Kara

18 févr. 2025

·

A séjourné 2 nuits

We had a great stay while attending an event at Ford Field. Easy walk to Ford Field and great dining options onsite.

10

Anna

27 avr. 2025

·

A séjourné 1 nuit

Great location and clean rooms!

10

Melissa

22 juin 2025

·

A séjourné 3 nuits

Perfect downtown location with incredible staff and walking distance from so many great places. Hotel was lovely and clean, and every staff member wonderful. Things to know: Check in on the second floor. Elevators are tap a room key, a bit sensitive and sometimes had to tap multiple times. Wish the room had more hooks in both the bathroom and room. It was such a spacious room it seems like a missed opportunity.

10

Cynthia A.

21 mai 2024

·

A séjourné 1 nuit

Perfect spot to enjoy the city!

8

Darren

27 avr. 2024

·

A séjourné 1 nuit

Convenient to down town attractions

10

Pamela

30 juin 2025

·

A séjourné 2 nuits

Perfect for a Tigers baseball game.

10

Luigi

9 janv. 2025

·

A séjourné 2 nuits

Excellent property and hotel and very close to all major venues downtown. Would definitely stay here again

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les options sur place comprennent un Starbucks dans le hall d'entrée, un bar et un service d'étage, et plusieurs clients apprécient la nourriture et le petit-déjeuner. Les plaintes courantes concernent les prix élevés, l'indisponibilité occasionnelle du service d'étage et la qualité ou le service inégaux au restaurant du petit-déjeuner et chez Sullivan’s.

Avis de voyageur à ce sujet

6

David

17 août 2025

·

A séjourné 2 nuits

When we first arrived to check in at the front desk, staff were not welcoming. A staff member who checked us in barely made eye contact, responded with YEP when we said thank you quite a few times after asking questions. No directions were provided as to where anything in the hotel was. Ie. elevators, restaurants, pool. We arrived at the room it was nice, very clean, housekeeping was accommodating, but there was a fake fingernail in the one of the sides of the bed. My son actually noticed this first when climbing in the bed. After the room was cleaned the next morning- the fake fingernail was still there. Breakfast restaurant was over priced. Ex. 8.00 for a cup of tea. The pool and hot tub were a nice addition, once we found it! Overall the hotel is beautiful with rich history. It would have been great to have been welcomed more appropriately, coming from Canada. It certainly left a bad impression on our part.

10

Annatashia

9 août 2025

·

A séjourné 1 nuit

The room I booked online wasn’t available. The room I received was ok tho it had a pull out couch bed which was fine. The booking on Expedia had a breakfast buffet which you could add for an extra price per person. The hotel didn’t have a buffet but they offered vouchers for our breakfast since we paid extra. So I’ll call the hotel from now on to cross reference.

10

Randy

23 juin 2025

·

A séjourné 2 nuits

Beautiful hotel...close to alot cool places...plus i loved that they had a Starbucks inside the hotel.

10

Zachary

30 oct. 2024

·

A séjourné 3 nuits

Great rooms, attentive staff, good on-site food options, great room service.

8

SHERRAN

27 nov. 2023

·

A séjourné 2 nuits

The only complaint I have is we were unable to get room service both times we called. Told it was unavailable. The menu in our room was outdated per the Motor Bar staff. Everything else was great and the hotel is beautiful!

4

Ernest

20 oct. 2023

·

A séjourné 1 nuit

Do not eat at Sullivan's. They did not even have a bead basket. Everything was price separately. I am surprised they did not charge for a glass of water. The exception was the server Taylor, she was impressive and professional.

10

Diamond

12 juil. 2025

·

A séjourné 1 nuit

My family loved it here! The service was impeccable! The pool and hot tub were clean!! The Breakfast was delicious!! Our room was nice and clean! It was a great staycation!!

4

Sam

6 mai 2024

·

A séjourné 2 nuits

Came here after my wedding and just not impressed. The hotel view was not great at all as I got a city view. The staff were great but the food quality was terrible. Would not return

10

Rashae

20 avr. 2025

·

A séjourné 2 nuits

Very nice upscale hotel. Clean and beds were very comfortable. In room dining was delicious.

10

Marissa

29 juil. 2024

·

A séjourné 2 nuits

This property is beautiful! I remember staying here 7 years ago and I had a memorable stay. Since then, the property has transformed into a magnificent & modern space. The lobby was very welcoming and although it was busy during check-in, the staff efficiently helped each guest. The Starbucks on-site was an added bonus! I highly recommend this property if you’re staying in downtown Detroit.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	335 $US
février	350 $US
mars	343 $US
avril	365 $US
mai	426 $US
juin	422 $US
juillet	376 $US
août	371 $US
septembre	434 $US
octobre	457 $US
novembre	410 $US
décembre	387 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $442	17 $642
18 $331	19 $351	20 $643	21	22 $756	23 $793	24 $529
25 $435	26 $442	27	28 $442	29 $288	30 $442	31 $1 051

di	lu	ma	me	je	ve	sa
1 $292	2 $289	3 $426	4 $1 261	5	6 $499	7 $369
8 $246	9 $383	10 $416	11 $392	12 $276	13 $447	14 $370
15 $226	16 $330	17 $676	18 $469	19 $292	20	21
22 $363	23 $308	24 $389	25	26 $514	27 $439	28 $434
29 $221	30 $257

The Westin Book Cadillac Detroit

Prix pour The Westin Book Cadillac Detroit

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Tradition, 2 grands lits (Mobility Accessible, Tub)

Chambre Tradition, 1 très grand lit, baignoire (Mobility/Hearing Accessible, Tub)

Chambre Deluxe, 2 grands lits, baignoire (Mobility/Hearing Accessible, Tub)

Chambre Tradition, 1 très grand lit (Hearing Accessible)

Chambre Premium, 2 grands lits, vue ville

Suite Exécutive, 1 chambre

Chambre Club, 2 grands lits

Chambre Premium, 1 très grand lit, vue ville

Chambre Tradition, 1 très grand lit, non-fumeurs (Mobility Accessible, Roll-In Shower)

Chambre Deluxe, 2 grands lits

Chambre Club, 1 très grand lit

Chambre Tradition, 1 très grand lit

Chambre Deluxe, 1 très grand lit (Spacious 1 King Bed)

Chambre Tradition, 1 très grand lit (Mobility Accessible, Tub)

Chambre Tradition, 2 grands lits (Mobility Accessible, Roll-in Shower)

Chambre Majestueuse, 1 très grand lit

Chambre Tradition, 2 grands lits

Avis des voyageurs sur The Westin Book Cadillac Detroit

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Ce qu'en disent des voyageurs

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