Name: Shangri-La Eros New Delhi
Address: 19 Ashoka Road, New Delhi, Capitale et territoire de Delhi, IN
Price range: 181 $US–437 $US per night
Rating: 8.75

Ce qu'en disent des voyageurs

D'après les récents avis, le Shangri-La Eros New Delhi est salué pour son personnel chaleureux et professionnel, ses chambres très propres et confortables, ainsi que son excellent et varié petit-déjeuner, le tout dans un emplacement central idéal pour les visites touristiques et les voyages d'affaires.

Plusieurs critiques signalent des fermetures temporaires ou des rénovations affectant la piscine, le spa et la salle de sport, et notent des accès occasionnels limités au bar en raison de fonctions privées. Les chambres sont généralement modernes et confortables, bien que certains clients mentionnent des dimensions plus réduites, des éléments datés, des vues décevantes ou des nuisances sonores dues à la circulation, aux événements ou aux travaux. Certains voyageurs évoquent également des surprises concernant les prix, un enregistrement inefficace ou inflexible, ainsi qu'une attitude ou un suivi incohérents du personnel de la réception. Attendez-vous à un établissement central et raffiné offrant un grand confort, mais vérifiez l'état et les politiques des installations avant de réserver.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le spa, la piscine et la salle de sport sont salués lorsqu'ils sont ouverts, et le Horizon Club se distingue, mais plusieurs avis signalent des fermetures temporaires ou des rénovations ainsi que des accès occasionnels limités au bar en raison de fonctions privées.

Avis de voyageur à ce sujet

8

Juan

1 mars 2025

·

A séjourné 1 nuit

Not happy that the pool & spa was under renovation. That's the whole reason I booked this hotel. Other then that the hotel is nice.

10

Sammy

15 mars 2025

·

A séjourné 2 nuits

The only problem is the pool and spa facilities was under renovation and it was not disclosed when I made my reservation.

8

Sukjinder

1 mai 2025

·

A séjourné 4 nuits

Excellent hotel and staff throughout. Breakfast was great with plenty of choice and quality food. My stay was only let down by no pool or spa facilities on site due to works so had to go to neighbouring hotel which was hassle and ruined experience.

10

RANBIR

25 oct. 2025

·

A séjourné 3 nuits

The pool was great. Great sauna and cold plunge with hot tub as well

8

Jeff

13 nov. 2025

·

A séjourné 3 nuits

All was as expected of a hotel of this standard. What was not expected was that there was no bar for a casual drink and unless you drank in your room the earliest available was 6.30 with a meal. Even this on 1 night was closed off for a function, it appears hotel guests are not a priority.

6

Saurabh

3 avr. 2025

·

A séjourné 3 nuits

Hotel pool was not available and it was not mentioned anywhere at the time of booking that it is inaccessible.

10

GABRIEL

26 nov. 2025

·

A séjourné 5 nuits

Quarto muito confortável e a equipe muito atenciosa e gentil, destaque especial para o camareiro que atendia nosso andar, sempre muito solicito e deixando o quarto especial após as arrumações. Área de lazer bastante completa, com destaque para as saunas e banheira de hidromassagem.

10

Sara

23 nov. 2025

·

A séjourné 3 nuits

Staff were fantastic, the spa, breakfast, and overall cleanliness of the hotel and rooms was great. Unfortunately the air quality was quite poor while we were in Delhi, but being able to comfortably hang at the hotel was a saving grace.

10

Guillermo

1 janv. 2026

·

A séjourné 6 nuits

Todo perfecto un hotel muy bueno la piscina climatizada

6

hideki

30 avr. 2025

·

A séjourné 5 nuits

Door of the room does not insulate noises. So, I could not sleep until 3 am because the persons next to my room talked very loudly until that time. Spa and poor were closed. The staff at the temporary gym is using phone listening music and talking while i used machines (more than one hour). This hotel does not qualify five stars in any other countries.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les critiques décrivent à plusieurs reprises des chambres et des espaces publics très propres. Quelques-uns notent des problèmes mineurs tels que des insectes, des odeurs persistantes ou des détails négligés.

Avis de voyageur à ce sujet

10

JUN

16 mai 2024

·

A séjourné 4 nuits

VERY CLEAN.

8

Catheleen

1 déc. 2025

·

A séjourné 2 nuits

Clean room, helpful staff, concierge transportation recommendation, spa accommodation and flexibility in changing appointment times.

10

Tarsem

15 oct. 2025

·

A séjourné 2 nuits

Clean room, good spa and gym Front desk staff very helpful Especially Sanjana, always going out of her way to ensure a comfortable stay. We have stayed at this hotel many times

10

JUNGSIK

4 févr. 2026

·

A séjourné 2 nuits

객실이 깨끗했습니다.

10

terri

30 déc. 2024

·

A séjourné 2 nuits

Well appointed and super clean rooms. Buffet for both breakfast abd dinner was superb, with excellent live music during subday brunch. Would highly recommend. Good central location with proximity to north abd south delhi, aiport, and Nizamuddin train station to Agra. Highly recommend this oasis in the delhi chaos.

10

Chun Hsing

17 juil. 2025

·

A séjourné 3 nuits

要不是來印度，根本沒機會住這麼好，服務也很棒！我算是很怕吵的人，但是這邊很安靜，空調也不會對著人吹。水是乾淨的，餐廳也很乾淨！

10

Sara

23 nov. 2025

·

A séjourné 3 nuits

Staff were fantastic, the spa, breakfast, and overall cleanliness of the hotel and rooms was great. Unfortunately the air quality was quite poor while we were in Delhi, but being able to comfortably hang at the hotel was a saving grace.

10

Ying Chiu

29 oct. 2025

·

A séjourné 5 nuits

Hotel is clean and staff is friendly

8

Kishore

3 févr. 2026

·

A séjourné 3 nuits

Room was very clean and very well appointed

10

Claudia

8 juin 2025

·

A séjourné 3 nuits

Wonderful Hotel , clean updated rooms , the breakfast was excellent lots of choices

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont modernes et bien aménagées avec des lits très confortables. Certains clients évoquent des dimensions plus réduites, des éléments datés, des vues limitées ou des nuisances sonores dues à la circulation, aux événements ou aux travaux.

Avis de voyageur à ce sujet

10

Rebekah

6 janv. 2023

·

We treated ourselves to a stay here at the end of our trip and what a tray it was! Abhilasha checked us in and gave us two rooms next to each other with lovely views and organised a cappuccino delivery to our rooms, much needed as we had arrived after sleeping on the overnight train back from Varanasi. The beds were luxurious and soft, not always true in India. The showers were hot and had everything we wanted to pamper ourselves. The included breakfast is a feast and everything was wonderful.

6

Opubo

19 janv. 2025

·

A séjourné 2 nuits

Stayed in one of their suites on the 19th floor... I appreciated the complimentary club lounge access which served food, drinks and tea (at certain times), good views of Connaught Place, helpful and friendly staff, good sized rooms and good cleanliness levels. Downsides... no central heating, pool under renovation, dated decor.

2

Jing

29 févr. 2024

·

A séjourné 2 nuits

We have been always a fan of Shangri-la, but this experience at Delhi completely changed that, we will never stay at a Shangri-la again. We arrived almost 11pm, exhausted, the front door staff “ordered” us to scan our luggage, it felt that we are passing an airport security check, then at the front desk, we were told that our executive suite (for which we paid for USD $500 per night and on Ecpedia site advertised “Sleep 5”) can only have two adults; they surcharged us our 18 year old child, when we showed to them what Expedia site said, they blamed on Expedia for false advertisement. I subsequently asked them to write a letter so that we can show to Expedia, they then backed out from their story. Also when one of our friend questioned the need to scan every passport including the minors, the front desk manager threatened not giving us any room (leaving us to the street)

10

Shashank

10 févr. 2024

·

A séjourné 3 nuits

The hotels is very well maintained in a convenient neighborhood. The rooms are a bit small but we were aware of it. Gym has ample equipments too. I was bummed by the water in outdoor pool not being temperature controlled. I was really looking forward to it and it didn't mention anywhere in the property desc. that this was the case.

6

Yonguk

8 janv. 2024

·

A séjourné 2 nuits

I requested the high floor but the receptionist offered me a room at the low floor. The room was not as much as I expected for Shangri-la but the bed and pillow were still very comfortable. I enjoyed the breakfast buffet the most during my stay. This is not a hotel if you're looking for a nice view.

10

Christopher

28 mai 2025

·

A séjourné 2 nuits

Comfortable, spacious rooms with an excellent breakfast buffet. Good location near Connaught Place.

10

Jeffrey

27 févr. 2026

·

A séjourné 3 nuits

We enjoyed our stay. The entire staff was wonderful. Always willing to help, offering our kids snacks and plush toys. They provide complimentary fruit and welcome plate at the pool. Pool is heated and wonderful to be at with lots of space (be aware, it's by a busy road so you'll hear traffic and horns). Rooms were well appointed and modern.

4

Natasha

6 avr. 2023

·

A séjourné 2 nuits

Noisy

6

Rahul

12 août 2024

·

A séjourné 1 nuit

Used to be my go to hotel in Delhi….Seems hotel is going through renovation and given lower floor and heard construction noise and hammering early morning and late afternoon Not comfortable stay and above reception promised beverages which were never delivered

10

Rob Hamish

1 févr. 2024

·

A séjourné 8 nuits

My stay at Shangri-La Eros New Delhi was superb. I would usually stay at more budget friendly hotels when travelling, but considering this was a special trip, I decided to go for it as I had always wanted to experience the Shangri-La brand. I had a wonderful stay here - the hotel is centrally located in New Delhi, meaning it was convenient to get around, and had a private gated entrance for security. My room was bright, spacious and modern, with an extremely comfortable king size bed and subtle Asian inspired furnishings throughout. I particularly enjoyed the strength of the shower jet - after a tiring day exploring the madness of India it was much needed! The highlight of my stay was, however, the delicious buffet breakfast which was included in my room’s rate. Of all of the hotels I’ve stayed in before, this was by far the best breakfast offering, with an absolutely incredible spread of Indian, continental and Asian items to enjoy. The variety was simply outstanding - I ate like a king here and everything I tasted was mouthwatering. The staff at Shangri-La Eros New Delhi are an asset to the company - I was greeted warmly upon check in, and throughout the entirety of my stay, which made such a difference. I was particularly impressed with the housekeeping team - I often chatted with them in the mornings and they were so kind, doing a wonderful job with making up my room. I would highly recommend this hotel and will definitely be staying here again when I’m back in Delhi!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement décrit comme chaleureux, professionnel et attentionné dans tous les services, notamment auprès du personnel de la conciergerie et des salons. Les plaintes récurrentes concernent un enregistrement lent ou inflexible, une attitude incohérente du personnel de la réception, ainsi que des frustrations occasionnelles concernant la facturation ou les politiques.

Avis de voyageur à ce sujet

10

Lindsay

5 juin 2025

·

A séjourné 3 nuits

The Horizon Club is the difference maker with this hotel. Other club floors in other hotels are not as good as this one. The staff including AMit, Sagar, Aditi and Dharmi, are fantastic - helpful, attentive, kind, professional. The food and beverage offering especially between 6-8pm is fabulous. This lounge is the reason alone why we keep coming back.

10

Sergii

6 oct. 2025

·

A séjourné 1 nuit

We had an amazing stay at the Shangri-La Hotel. The spa service was absolutely wonderful — relaxing and professional. We also used the hotel’s car service to explore the city, which was very convenient and comfortable. The food and restaurants were excellent, offering a great variety and top quality. We really appreciated the staff’s hospitality — they even allowed us a free late check-out for six extra hours, which made our departure much easier. Highly recommended for anyone looking for comfort and exceptional service!

8

Michael

23 juil. 2025

·

A séjourné 1 nuit

The check in processing is so so so inefficient that we stood there for over 45 minutes and missed our lunch reservations.

2

Morgane

17 févr. 2025

·

A séjourné 3 nuits

I stayed at Shangri-La New Delhi from 5–8 February 2025, and what happened after my stay has completely shattered my trust in this hotel. It's a shame as my stay was otherwise good... Shortly after checking out, my corporate credit card was blocked due to fraudulent transactions totalling thousands of pounds made to overseas companies. When I contacted my bank, they informed me that my card had been compromised due to suspicious activity, leaving me unable to use it for the rest of my trip. The only time my card was physically handled during my stay was at check-in, when a receptionist escorted me to my room. She attempted to take a deposit but claimed the machine wasn’t working, so she manually entered my long card number into the system. At the time, I thought nothing of it—hotels often take deposits, and after a long journey, I trusted the process. However, the only plausible explanation is that the receptionist memorized my CVC and expiry date and sold my details online. This is beyond unacceptable. Not only was my trip disrupted due to a compromised card, but it has also raised serious concerns about Shangri-La’s security protocols and staff integrity. A five-star hotel of this caliber should have robust measures in place to prevent this kind of fraud. Instead, I was left dealing with the stress and inconvenience of a financial breach while traveling internationally. I have made the hotel and head office aware of this and urge travellers to be aware of this scam!

6

Kunal

24 févr. 2024

·

A séjourné 2 nuits

Pros: clean, amazing breakfast. Flexible and allowed us to reduce one night of our stay. Cons: staff is friendly but not competent. They sold us an upgrade only to realize a day later it wasn’t available for our entire stay and we had to change rooms in between. Hotels seems to think it is ok to run telemarketing campaigns for restaurant bookings. It was very annoying to get calls in the afternoon when our kids were sleeping.

10

ovuoke

13 sept. 2025

·

A séjourné 1 nuit

Excellent customer service special mention to Namira on horizon lounge for a kindness and attention to detail. She is a credit to Shangri- La Eros

10

Sharon

19 déc. 2025

·

A séjourné 2 nuits

The hotel was outstanding value and right in the business centre. The service was top notch and there was always someone to serve your needs at any time of day, no matter what it is. I want to pay special thanks to Saurabh and Jasrij from Concierge who looked after a number of parcels for me prior to arriving at the hotel. I want to recognise the outstanding service that Restaurant Manager Abik provided to me for my customised dinner room service on both nights of my stay. He provided outstanding service and ensured that my order was accurate and to my liking and checked up on me before and after each meal. Also making me a great packed breakfast ready to go everyday. Even saying farewell to me with a parting gift. Saurah from.Tamra delivered my dinner to me daily and he was a lovely gentleman and did an excellent job. The food was absolutely delicious. I will no doubt stay here again. Wonderful.work team. Room was also ready super early when I arrived at 7.30am..the view was no good and did not have the India Gate view I was after but that is OK since the room was available a long time before official check in.

4

Adrian

2 déc. 2023

·

A séjourné 2 nuits

For such a lovely property the front desk staff needs to reflect a warm welcome to this beautiful place. The person that welcomed us was cold, no personality and to be honest could’ve been a robot and I wouldn’t have been able to tell the difference. Moreover, we asked for breakfast to be delivered at 4 am before an early flight, nothing was on time and we had to chase this by calling the front desk. Not what is expected from a luxury hotel and I’ve been to several Shangri-La properties, this one just fell short all around.

10

Kanishka

29 déc. 2025

·

A séjourné 3 nuits

A beautiful hotel in a great location. The breakfast buffet was very good with a nice selection, and the service was friendly and attentive throughout our stay. Overall, a very pleasant experience and a hotel we would happily recommend.

6

Anant Ram

7 juil. 2025

·

A séjourné 1 nuit

The check in desk personal were quite rigged and less accommodating. The wait staff were forgetful and absent minded.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement central près de Connaught Place et d'India Gate, idéal pour les visites touristiques et les voyages d'affaires avec un accès facile à Uber. Certains notent des nuisances sonores près de la piscine ou un accès difficile pour les véhicules.

Avis de voyageur à ce sujet

10

Shamik

29 janv. 2023

·

A séjourné 2 nuits

Great stay. Convenient location, in the best part of Delhi.

10

Vibhuti

28 déc. 2024

·

A séjourné 1 nuit

Hard to find entrance for the Uber driver

10

Harpreet

25 déc. 2024

·

A séjourné 2 nuits

Awesome ambience! Very convenient location

10

Mrs Sarabjit

30 mars 2024

·

A séjourné 4 nuits

The service, staff is excellent.

10

Jude

6 avr. 2025

·

A séjourné 2 nuits

This is a great hotel in the center if Delhi. The staff are courteous and professional. Easy walk to street market, near Connaught Place, about a 30-40 minute drive to DEL Indira Ghandi International Airport.

10

Christopher

28 mai 2025

·

A séjourné 2 nuits

Comfortable, spacious rooms with an excellent breakfast buffet. Good location near Connaught Place.

10

Mark

28 avr. 2025

·

A séjourné 4 nuits

The hotel was perfectly located for my business meetings and the entire staff was friendly and helpful and went out their way to make me feel comfortable and welcome.

10

Osamah

31 oct. 2024

·

A séjourné 7 nuits

Loved my stay at Shangri La hotel in new delhi. Super clean and spacious room, very nice and welcoming staff and I liked walking around the place. Walked to India gate several times from the hotel. The breakfast buffet is amazing and features dishes for every taste.

10

Shahrnaz

24 déc. 2025

·

A séjourné 1 nuit

A great place to stay in good location.

10

Dan

1 déc. 2025

·

A séjourné 4 nuits

Das Hotel hat eine gute Lage (unweit vom India Gate) und kann ohne weiteres für Touristen und Geschäftsleute empfohlen werden. Das Frühstücksbuffet ist wirklich unglaublich toll.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le buffet du petit-déjeuner est fréquemment salué pour sa qualité et sa variété, et plusieurs restaurants sur place reçoivent de bons commentaires. Cependant, certains clients ont trouvé les prix élevés ou la qualité et la disponibilité incohérentes, y compris certains plats et articles du bar.

Avis de voyageur à ce sujet

8

charles

27 déc. 2023

·

A séjourné 4 nuits

By all means avoid the hotel restaurants!!! They DO NOT measure up tp this excellent lodging! I tried all 3 and they were all lacking. Mister Chai had glacially slow service, and the Asian restaurant nuked their fare with an avalanche of salt that burned my mouth. The Indian restaurant was no better; I ordered a chicken curry and got chunks of boney chicken in a puddle of oversalted flavorless gravy that must have been from a powder mixed envelope. So bad I sent it back and went outside to eat!

10

Manjit

1 oct. 2025

·

A séjourné 4 nuits

Excellent hotel, friendly staff and clean. Stayed in many hotels around the world and this is one of the best. Great facilities with access to gym 24/7 and spa until 12am. Very wide choice at breakfast. Only thing I would say is that the food at the restaurants abit pricey.

10

Rishi

28 mai 2025

·

A séjourné 1 nuit

This property was clean, excellent location, friendly staff, we had dinner at the Chinese Resturant it was great. Be sure the download the Shangri La circle app to be able to get reward points.

10

Vijay

28 août 2025

·

A séjourné 2 nuits

Enjoyed two excellent stays at this property. Clean, well-managed. No complaints. Staff was professional and courteous. Shout out to Danish and Nameka (sp?) - both very capably provided excellent support in connection with room availability issue at check in. Rooms were clean and well-appointed. We loved the breakfast buffet and the pool. We did not like the food at Shang’s - pretty poor (and expensive) version of Chinese food - sooooooo much corn starch in the dishes that we ordered. Dinner service at Tamra was good (but also expensive).

10

Shawn

19 oct. 2025

·

A séjourné 3 nuits

Breakfast & Indian tea was amazing, staff were really great . Service A. All good was yummy, I will go again . Keep up the amazing work.

10

Omer

18 déc. 2023

·

A séjourné 4 nuits

Absolutely marvelous service! And the breakfast was absolutely fantastic! Your tastebuds will love it.

10

terri

30 déc. 2024

·

A séjourné 2 nuits

Well appointed and super clean rooms. Buffet for both breakfast abd dinner was superb, with excellent live music during subday brunch. Would highly recommend. Good central location with proximity to north abd south delhi, aiport, and Nizamuddin train station to Agra. Highly recommend this oasis in the delhi chaos.

2

MOHIT

5 juil. 2025

·

A séjourné 1 nuit

Pretty ordinary experience. Really ordinary breakfast for the money they charge. Traditional property with decent staff. But even when I was scaleted my experience they didn’t remove the breakfast charges but just discounted 30%.

4

Subhash

22 nov. 2025

·

A séjourné 7 nuits

It is a standard practice in all 4/5 star hotels in India to provide their guests a complimentary buffet breakfast. For a prestigious hotel like yours to demand and charge money for a normal breakfast is disgraceful

10

debra

9 févr. 2024

·

A séjourné 3 nuits

We stayed at the Shangi La Eros in Delhi for 3 nights. Everything was wonderful. Their breakfast buffet is delicious and varied. It's huge with a wide variety of food. We ate at the Italian restaurant 3 times and again, everything was wonderful. We dined at the Chinese restaurant once and it was also very good. A very elegant and lovely hotel.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	196 $US
février	437 $US
mars	255 $US
avril	182 $US
mai	166 $US
juin	136 $US
juillet	170 $US
août	188 $US
septembre	282 $US
octobre	223 $US
novembre	281 $US
décembre	284 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $374	16 $241	17 $241
18 $239	19 $210	20 $236	21 $419	22 $432	23 $437	24 $394
25 $359	26 $334	27 $363	28 $321	29 $319	30 $326	31 $317

di	lu	ma	me	je	ve	sa
1 $312	2 $312	3 $309	4 $278	5 $200	6 $184	7 $182
8 $181	9 $181	10 $281	11 $286	12 $286	13 $253	14 $252
15 $286	16 $305	17 $329	18 $334	19 $302	20 $358	21 $376
22 $305	23 $361	24 $406	25 $362	26 $306	27 $296	28 $294
29 $298	30 $314

Shangri-La Eros New Delhi

Prix pour Shangri-La Eros New Delhi

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Horizon, Chambre « Premier », 1 très grand lit

Chambre Deluxe, 2 lits une place

Chambre « Premier », 1 très grand lit

Chambre Deluxe, 1 très grand lit

Horizon Deluxe, Chambre, 2 lits une place

Horizon Deluxe, Chambre, 1 très grand lit

Suite Exécutive

Avis des voyageurs sur Shangri-La Eros New Delhi

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

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