The Swan

Only thing I liked was it’s low key. I don’t like that the shower clogged the ac kept shutting off and on my last day someone was having sex in the pool at 2am when I walked out my room to grab something from the car they have very hot water it wasn’t clean the shower had the last guest stuff still inside at the top the sheets had yellow stains etc but overall it’s good for the price you pay

They charged an additional $20 to park in the street.

Swan Building: Check in took 55 minutes standing in line! Our room was dirty- specifically the shower seat. The room stayed humid, everything was wet, and we were hot the entire stay! The safe started beeping in our room when we were trying to go to bed, and it took 2 calls and over an hour to get someone there to fix it. We were also on the second floor with no elevators or assistance, so I had to carry our luggage up for a week long trip with my young daughter. It was rough! Breakfast was minimal.. and I wasn’t aware you had to ask for cups and tissues for the room. There was soap and lotion, but nothing else.

Check in took over an hour even though everyone in line had reservations. It takes long because it’s one office for several hotels so imagine the wait. Check out wasn’t as bad, only took 15 min of waiting till I was finally told I could just leave the key and leave. The price of the room was $66.42 but they charge you the $39 dollars for parking. Parking is street parking if you can even find a spot. My room was on the second floor, no elevator. I didn’t want to wait in line for another hour and half at 10pm so I just left my luggage in my car.

La vi pintura del techo cayendo. Tuve que quitarle la ducha para que saliera agua suficiente. Las toallas finitas no secaban y soltando pelusas. Una sola banqueta para sentarse. No nos dieron las cosas de la cocina

the room had a strong smell of bleach. Window in the bedroom had frosting scraped off and it was connected to the laundry room. pool was dirty as well as patio area was dirty.

I requested a handicap room ...or at least a shower chair. Upon arrival zero chair. They said they don't have one on arrival which is not ADA compliant. First 2 days that ac was nonfunctional. 3rd day, I finally got a hold of somewhat management. They replaced the ac construction 1.5 hours later. That following night...power was out from 10pm until 7am. They also provided a makeshift shower chair at time of ac replacement. When I went to use it, the legs broke underneath me and I fell and bruised my ribs on my back. I asked repeatedly to file an incident report (have all documents pics and conversations). And got nothing but moved to a different room for two days. They would not provide handicap accomadations nor provide me with an incident report to file due to their negligence. We ended up extending our stay 2 more days with our flight and when I went to front desk to see if they would extend...they told me it would be more than double for 2 nights. Mind you...this is a fairly priced motel. Let me step back this past wed trying to check in....we had a record 30" rain that day. We arrived at noon and asked for an early check in. They said our room wasn't ready BUT for $30extra a day they would give us a room immediately. Check in isn't until 4pm. By then, we were wading through 2 foot of water trying to find our room and they didn't even show us where to go. We found higher ground (now a friend) that accommodated us until we literally swam acros

The Hollywood Beach Swan is one of several motels owned by the same company. There is a central check in for all of the motels. Our check-in was swift and easy. The buildings are older. Our room was clean but basic. Two of the burners on the stove were crooked (but we weren't planning to use them anyway). The breakfast consisted of bagels, bread, hard-boiled eggs, etc. Nothing fancy, but it got the job done. The location is great--less than 5 minutes to the beach and they will rent you beach towels, chairs, etc. Not great, but not terrible--right in the middle. We'd stay there again--or check out one of other places.

Llovió y se me mojó lo que tenía en la mesa. El desayuno terminó a las 9. No se puede dormir la mañana y antes de esa hora esa mujer ya tiene recogido cosas y cubierto con nylon pan etc no deja que entre nadie ni a coger un café a las 9:02. Tiene muy mal carácter ni que eso fuera de ella. Creo no leen los comentarios porque siempre lo repito y no hacen nada. Una sola silla en la habitación para comer. La pintura del techo cayendo en la mesa de comer no hay agua en la ducha de la piscina llegamos cinco para las 9 y no había casi nada de comer. Ella con una cara de genio que ni buenos días dice y así pide propina en un pozuelo. Muchas personas quejándose. Solo una hora para desayunar y ella empieza a recoger y vaciar todo antes y como si fuera un favor que nos hace dándonos esa miseria protestando. Si un desea comer algo después que ya sales a las mesas no te deja entrar. Quizás no lo escriben en los comentarios pervan a perder huéspedes sino mejoran Ahora que tenemos que despertar a las 8 no me siento bien. Voy a descansar y despertar cuando desee. He ido muchas veces y siempre tengo que decir lo mismo de ella y no toman medidas. Ahora peor que quiere terminar de recoger a las 9. Muy desagradable ella. No arreglan el techo y se mojo todo en la mesa al llover

Great location, but property is not the greatest if you are looking for comfort. Pool looks like lake water. Did not even go in

it had roaches

You get what you pay for; friendly staff, clean, continental breakfast included, quick in solving your problems second time staying there would recommend.

check in was a nightmare and takes at least an hour. Room had no working light, sink full of dead bugs, and the bed collapsed in the middle as soon as I sat on it. Breakfast was inedible and there wasn’t even any coffee. Coffee maker in room but no coffee. Only decent thing is proximity to ocean

Only thing I liked was it’s low key. I don’t like that the shower clogged the ac kept shutting off and on my last day someone was having sex in the pool at 2am when I walked out my room to grab something from the car they have very hot water it wasn’t clean the shower had the last guest stuff still inside at the top the sheets had yellow stains etc but overall it’s good for the price you pay

I usually enjoy my stays at Hollywood Beach Hotels; however, this stay had both roaches in the bathroom and bed bugs on the bed.

Everything was very clean and the staff was outstanding!

Swan Building: Check in took 55 minutes standing in line! Our room was dirty- specifically the shower seat. The room stayed humid, everything was wet, and we were hot the entire stay! The safe started beeping in our room when we were trying to go to bed, and it took 2 calls and over an hour to get someone there to fix it. We were also on the second floor with no elevators or assistance, so I had to carry our luggage up for a week long trip with my young daughter. It was rough! Breakfast was minimal.. and I wasn’t aware you had to ask for cups and tissues for the room. There was soap and lotion, but nothing else.

Clean room and conveniently located at walking distance from the beach. There are a several food options nearby.

the room had a strong smell of bleach. Window in the bedroom had frosting scraped off and it was connected to the laundry room. pool was dirty as well as patio area was dirty.

Rude personal, dirty rooms, unsafe area.

Great location but rooms need updating

Liked that it is walkable near the oceanfront and to Options of restaurants, family friendly boardwalk and activities. What I don’t like is we were place to a busy and loud street, where you can hear the people walking and talking and nonstop cars, my ear hurts and no peaceful sleep. The unit is ok.

the location was great, however the AC was rattling all night and kept my wife up, other than that the place was clean and room location was great.

Cuando entre al cuarto vi que faltaba una parte de la cortina del cuarto que da para el laundry y además la pintura del cristal justo en esa parte que daba para donde falta la cortina estaba raspada. Por lo que era muy fácil mirar desde allí para dentro del cuarto y además luz toda la noche en el laundry lo que daba luz para el cuarto too cogimos una cortina de la sala y cubrimos todo aquello aguantándola con palitos de aguantar toallas. Así fue todo el weekend. Hoy lo informamos a la oficina y esperamos resuelvan ese problema porque para los mira huecos es una buena oportunidad Sinceramente esas propiedades necesitan reparaciones urgentes. Las puertas no están bien aseguradas ni siquiera la de los clóset. Nunca hacen nada con lo que les digo después de mis reservaciones. Así que creo que es por formalidad que pregunten y too la respuesta

Swan Building: Check in took 55 minutes standing in line! Our room was dirty- specifically the shower seat. The room stayed humid, everything was wet, and we were hot the entire stay! The safe started beeping in our room when we were trying to go to bed, and it took 2 calls and over an hour to get someone there to fix it. We were also on the second floor with no elevators or assistance, so I had to carry our luggage up for a week long trip with my young daughter. It was rough! Breakfast was minimal.. and I wasn’t aware you had to ask for cups and tissues for the room. There was soap and lotion, but nothing else.

Swan is the best for the price . Stove, microwave, full size fridge .

The Hollywood Beach Swan is one of several motels owned by the same company. There is a central check in for all of the motels. Our check-in was swift and easy. The buildings are older. Our room was clean but basic. Two of the burners on the stove were crooked (but we weren't planning to use them anyway). The breakfast consisted of bagels, bread, hard-boiled eggs, etc. Nothing fancy, but it got the job done. The location is great--less than 5 minutes to the beach and they will rent you beach towels, chairs, etc. Not great, but not terrible--right in the middle. We'd stay there again--or check out one of other places.

Siguen sin hacer nada. Hoy la mujer que atiende el desayuno me regaño delante de todos porque puse dos platos y cereal en la bolsa le expliqué que no podía tener en dos manos las frutas leche café queso crema etc le demostré que no podía porque después que sales no te deja entrar a coger nada so hay que cogerlo todo de una vez. Grosera y piensa que eso es de ella no usa guantes para organizar los panes y sus manos están sucias de manipular tus tarjetas de cada huésped y otras cosas. Solo una silla para comer en el cuarto. No detergente en el set de cocina. Las puertas de las habitaciones no están seguras No arreglan lo que uno dice así que para que piden criterios. Mi amiga tuvo que dormir con calor porque el aire no funcionaba y querían cobrarle un fee diario por darle otra habitación y como no te dicen que puedes pedir platos cubiertos etc tuvo que salir a comprar todo. Al otro día tuvo que perder su tiempo en buscar ayuda porque no durmieron. Me gusta Hollywood pero es una lastima que no cambien a la mujer del desayuno para uno tener que levantarse temprano porque ahora es de 8 a 9 y disgustarse con su actitud mal educada y abusiva parece que ella y el hombre blanco de barba son los dueños. No somos limosneros con hambre. Pero si dicen tener desayuno free es para poder tranquilamente ir coger lo que uno desea y con buena actitud y guantes nos atienden. Le dijo a otra que no podía coger más de dos panes porque faltaba más personas. Y regaña a cualquiera que quiera

Great location, but property is not the greatest if you are looking for comfort. Pool looks like lake water. Did not even go in

Breakfast included, very good location. Minus side, it needs some TLC

You get what you pay for; friendly staff, clean, continental breakfast included, quick in solving your problems second time staying there would recommend.

check in was a nightmare and takes at least an hour. Room had no working light, sink full of dead bugs, and the bed collapsed in the middle as soon as I sat on it. Breakfast was inedible and there wasn’t even any coffee. Coffee maker in room but no coffee. Only decent thing is proximity to ocean

Everything was very clean and the staff was outstanding!

Very rude and unprofessional people running this joint promise you for an early check-in and not letting you check in before four even after four actually, no closet space at all have to leave out of your suitcase no place to put your shampoo or conditioner or even soap you have to put it on the floor of the shower Very dated and dingy and very rude people that work there at the front desk, speaking foreign language and making fun of you. I felt like I was in a different country not in the USA.

Swan Building: Check in took 55 minutes standing in line! Our room was dirty- specifically the shower seat. The room stayed humid, everything was wet, and we were hot the entire stay! The safe started beeping in our room when we were trying to go to bed, and it took 2 calls and over an hour to get someone there to fix it. We were also on the second floor with no elevators or assistance, so I had to carry our luggage up for a week long trip with my young daughter. It was rough! Breakfast was minimal.. and I wasn’t aware you had to ask for cups and tissues for the room. There was soap and lotion, but nothing else.

Check in took over an hour even though everyone in line had reservations. It takes long because it’s one office for several hotels so imagine the wait. Check out wasn’t as bad, only took 15 min of waiting till I was finally told I could just leave the key and leave. The price of the room was $66.42 but they charge you the $39 dollars for parking. Parking is street parking if you can even find a spot. My room was on the second floor, no elevator. I didn’t want to wait in line for another hour and half at 10pm so I just left my luggage in my car.

Terrible customer service

Kind of a dump with poor customer service.

Rude personal, dirty rooms, unsafe area.

we get there before our time to check in and we made the line for 1 hour and half and they said they dont have room , we came back at 4 pm and they said we need to make the line again and the line was more longer than the first time ! no body help us and have to loose the money for reservation , so bad experience , i do not recomend any of this hotels ..

Great location but rooms need updating

Liked that it is walkable near the oceanfront and to Options of restaurants, family friendly boardwalk and activities. What I don’t like is we were place to a busy and loud street, where you can hear the people walking and talking and nonstop cars, my ear hurts and no peaceful sleep. The unit is ok.

the location was great, however the AC was rattling all night and kept my wife up, other than that the place was clean and room location was great.

check in was a nightmare and takes at least an hour. Room had no working light, sink full of dead bugs, and the bed collapsed in the middle as soon as I sat on it. Breakfast was inedible and there wasn’t even any coffee. Coffee maker in room but no coffee. Only decent thing is proximity to ocean

For the price, the cost benefit is good, well located on the beach block. However, they charged two days of parking for 1 night at the hotel we stayed at, regular breakfast, very simple.

It's great because the boardwalk and beach are only a 1/2 block away but you don't pay the the high prices you would have to stay at a hotel on the boardwalk.

Clean room and conveniently located at walking distance from the beach. There are a several food options nearby.

The Hollywood Beach Swan is one of several motels owned by the same company. There is a central check in for all of the motels. Our check-in was swift and easy. The buildings are older. Our room was clean but basic. Two of the burners on the stove were crooked (but we weren't planning to use them anyway). The breakfast consisted of bagels, bread, hard-boiled eggs, etc. Nothing fancy, but it got the job done. The location is great--less than 5 minutes to the beach and they will rent you beach towels, chairs, etc. Not great, but not terrible--right in the middle. We'd stay there again--or check out one of other places.

Great location, but property is not the greatest if you are looking for comfort. Pool looks like lake water. Did not even go in

Breakfast included, very good location. Minus side, it needs some TLC

You get what you pay for; friendly staff, clean, continental breakfast included, quick in solving your problems second time staying there would recommend.

check in was a nightmare and takes at least an hour. Room had no working light, sink full of dead bugs, and the bed collapsed in the middle as soon as I sat on it. Breakfast was inedible and there wasn’t even any coffee. Coffee maker in room but no coffee. Only decent thing is proximity to ocean

For the price, the cost benefit is good, well located on the beach block. However, they charged two days of parking for 1 night at the hotel we stayed at, regular breakfast, very simple.

Swan Building: Check in took 55 minutes standing in line! Our room was dirty- specifically the shower seat. The room stayed humid, everything was wet, and we were hot the entire stay! The safe started beeping in our room when we were trying to go to bed, and it took 2 calls and over an hour to get someone there to fix it. We were also on the second floor with no elevators or assistance, so I had to carry our luggage up for a week long trip with my young daughter. It was rough! Breakfast was minimal.. and I wasn’t aware you had to ask for cups and tissues for the room. There was soap and lotion, but nothing else.

Tuve que ir el bien por la noche a buscar yo mismo a la caja de las cosas de la cocina, porque a pesar de qué lo dije en el checking, nunca me la llevaron, tuve que ir yo misma a buscar la caja y llevármela yo además en el desayuno, poquitas cosas, casi nada había casi todo estaba vacío, esa mujer no pone casi nada para ya a última hora, ya como cerca de media hora, quizás antes de entrar a a que se acabe el desayuno, ya no hay prácticamente nada, y parece un perro ahí vigilando que uno no coja un plátano demás o una barrita demás, como siempre desayuno en un desastre, por lo demás, más o menos todo bien

The Hollywood Beach Swan is one of several motels owned by the same company. There is a central check in for all of the motels. Our check-in was swift and easy. The buildings are older. Our room was clean but basic. Two of the burners on the stove were crooked (but we weren't planning to use them anyway). The breakfast consisted of bagels, bread, hard-boiled eggs, etc. Nothing fancy, but it got the job done. The location is great--less than 5 minutes to the beach and they will rent you beach towels, chairs, etc. Not great, but not terrible--right in the middle. We'd stay there again--or check out one of other places.

Llovió y se me mojó lo que tenía en la mesa. El desayuno terminó a las 9. No se puede dormir la mañana y antes de esa hora esa mujer ya tiene recogido cosas y cubierto con nylon pan etc no deja que entre nadie ni a coger un café a las 9:02. Tiene muy mal carácter ni que eso fuera de ella. Creo no leen los comentarios porque siempre lo repito y no hacen nada. Una sola silla en la habitación para comer. La pintura del techo cayendo en la mesa de comer no hay agua en la ducha de la piscina llegamos cinco para las 9 y no había casi nada de comer. Ella con una cara de genio que ni buenos días dice y así pide propina en un pozuelo. Muchas personas quejándose. Solo una hora para desayunar y ella empieza a recoger y vaciar todo antes y como si fuera un favor que nos hace dándonos esa miseria protestando. Si un desea comer algo después que ya sales a las mesas no te deja entrar. Quizás no lo escriben en los comentarios pervan a perder huéspedes sino mejoran Ahora que tenemos que despertar a las 8 no me siento bien. Voy a descansar y despertar cuando desee. He ido muchas veces y siempre tengo que decir lo mismo de ella y no toman medidas. Ahora peor que quiere terminar de recoger a las 9. Muy desagradable ella. No arreglan el techo y se mojo todo en la mesa al llover

Siguen sin hacer nada. Hoy la mujer que atiende el desayuno me regaño delante de todos porque puse dos platos y cereal en la bolsa le expliqué que no podía tener en dos manos las frutas leche café queso crema etc le demostré que no podía porque después que sales no te deja entrar a coger nada so hay que cogerlo todo de una vez. Grosera y piensa que eso es de ella no usa guantes para organizar los panes y sus manos están sucias de manipular tus tarjetas de cada huésped y otras cosas. Solo una silla para comer en el cuarto. No detergente en el set de cocina. Las puertas de las habitaciones no están seguras No arreglan lo que uno dice así que para que piden criterios. Mi amiga tuvo que dormir con calor porque el aire no funcionaba y querían cobrarle un fee diario por darle otra habitación y como no te dicen que puedes pedir platos cubiertos etc tuvo que salir a comprar todo. Al otro día tuvo que perder su tiempo en buscar ayuda porque no durmieron. Me gusta Hollywood pero es una lastima que no cambien a la mujer del desayuno para uno tener que levantarse temprano porque ahora es de 8 a 9 y disgustarse con su actitud mal educada y abusiva parece que ella y el hombre blanco de barba son los dueños. No somos limosneros con hambre. Pero si dicen tener desayuno free es para poder tranquilamente ir coger lo que uno desea y con buena actitud y guantes nos atienden. Le dijo a otra que no podía coger más de dos panes porque faltaba más personas. Y regaña a cualquiera que quiera

Breakfast included, very good location. Minus side, it needs some TLC