Name: Crowne Plaza Pune City Centre by IHG
Address: Koregaon Park Road, Bund Garden Road, Pune, Maharashtra, India, Pune, Maharashtra, IN
Price range: $48–$130 per night
Rating: 7.7

What guests think

At Crowne Plaza Pune City Centre by IHG, guests highlight the central location and often helpful staff, while noting mixed upkeep: many find rooms spacious but dated, and cleanliness and housekeeping vary, with occasional odors, missing towels, and maintenance issues.

Breakfast is frequently praised for variety and taste, though some mention crowding or slow service, and in-room dining can be inconsistent. Facilities receive mixed feedback too, with a smaller-than-expected pool and signs of aging noted; a few mention slow bar service or minor spa booking issues. Plan for a practical city stay with some compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The pool is smaller than expected and not ideal for laps, and several comments note aging areas or ongoing upgrades. A few mention slow service at the sky bar, uneven decking, or minor spa booking issues.

Related guest reviews

6

Abhay

Mar 10, 2023

·

Stayed 2 nights

Just basic hotel and amenities- age is showing - no wow factors.

4

Fiona

Feb 11, 2025

·

Stayed 1 night

The hotel will be much improved when the upgrade is completed.

10

Darius

Dec 16, 2024

·

Stayed 1 night

The hotel was extremely comfortable and breakfast menu vast and tasty. Room was spacious, well appointed and comfortable. The bar service at the Sky lounge unfortunately was very slow, the snacks ordered was extremely slow to be brought to us. We ate what was served but were unable to wait for the whole order to arrive. We were not charged for the food and non alcoholic drinks we consumed which was appreciated.

8

RAJNISH

Jul 24, 2024

·

Stayed 2 nights

The room quality and condition was pretty. House keeping was very poor. The room had strange smell. There were no towels in the bath, I had to request twice to get towels. still no hand towels were delivered. I requested the house keeping staff regarding missing hand towels. He said, he did not do the cleaning, therefore he was not responsible. Otherwise hotel condition is good. decent choice at breakfast. Evening at sky bar was enjoyable, although the music was too loud and the lighting was more suitable for a night club, not a lounge.

8

Giordano

Feb 15, 2024

·

Stayed 1 night

Cibo discreto sebbene lento (cena), per il resto hotel ben fornito

Translate

4

Renuka

Apr 1, 2024

·

Stayed 2 nights

Property is in desperate need of a refurbishment. The whole place needs a fresh coat of paint . Was disappointed with the hotel on the whole

10

Dee

Apr 22, 2025

·

Stayed 3 nights

Wonderfull property on a busy road. Unfortunately didnt get to enjoy it as much as i would have have liked to as i lost a night stay due to the Heathrow airport incident. Staff were helful and very polite. Rooms could do with an update but otherwise very comfortable and spacious.

6

ankit

May 8, 2024

·

Stayed 7 nights

If you booking this to swim cause it's hot then it's not the right hotel. The pool is design in a way that u can't even swim in length or breadth of the pool. Water issues with staff calling to inform that water will be off from 1pm till 4pm. On the other hand, polite staff during breakfast buffet and even at the reception.

6

Dee

May 6, 2024

·

Stayed 8 nights

The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.

4

Simon

Jul 31, 2024

·

Stayed 3 nights

Desperately needs updating

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reports are mixed: many note clean rooms and well-kept spaces, but multiple reviews cite bad odors, mold, dirty common areas, pests, and missing or worn linens and toiletries.

Related guest reviews

2

Deepika

Jul 7, 2023

·

Stayed 2 nights

The hotel was dirty and stinky, there was a cockroaches in the menu card that was given to us. We were a family of 4 and did not enjoy our stay due to smell and hygiene issues.

2

Noah

Sep 18, 2022

·

Stayed 10 nights

TERRIBLE HOTEL- UNTRAINED STAFF- no towels in the room which took 2 hours to get after checking in. Dust and dirt everywhere. Staff was rude and disrespectful throughout. Took me threatening the hotel to get any help. DO NOT STAY HERE! It is far from a 4-5 star hotel. Breakfast Buffet was worse than a motel breakfast, just terrible. NEVER AGAIN

8

Takahiro

Dec 20, 2025

·

Stayed 2 nights

客室は清潔でした。

Translate

10

Pramod

Oct 15, 2024

·

Stayed 1 night

Nestled close to the city centre, stones throw from the railway station and around 20mins from the airport. Excellent connectivity . Ambience is quiet and cosy. I had good food , clean hotel , rooms and toilets sanitised and nice sleep. Rooms are spacious and well furnished for a couple and can easily accomodate more.

10

Divya

Mar 13, 2023

·

Stayed 4 nights

I have stayed at Crowne Plaza a number of times and have never been disappointed with their service. The staff is courteous and helpful, the property is clean. The location of this property is great.

2

Vishal

Nov 25, 2025

·

Stayed 3 nights

The room was terrible. Stuffy and smelt of mold, the staff pleaded with me to stay one night, i was ready to not check in. Being late night i decided to stay the night only to wake up to severe breathing trouble and allergies because of mold. Promptly checked out first thing at 6 AM. The hotel to chose to charge me an arm and a leg for the one night stay for which they pleaded me to stay. Good part was that the staff understood the smelly interiors.

10

Divya

Aug 16, 2023

·

Stayed 2 nights

Clean well maintained property, helpful staff.

2

tsuyoshi

Sep 12, 2024

·

Stayed 2 nights

It was very disappointing that there were no towels in the rooms and the corridors and lifts were littered with rubbish.

4

JUMPEI

Nov 21, 2025

·

Stayed 2 nights

部屋、フロワーが臭かった。

Translate

8

Takahiro

Dec 9, 2025

·

Stayed 2 nights

客室は清潔でした。チェックイン/チェックアウトはスムーズでした。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, but many note dated decor and wear, with occasional maintenance problems such as leaks or faulty fixtures.

Related guest reviews

6

Abhay

Mar 10, 2023

·

Stayed 2 nights

Just basic hotel and amenities- age is showing - no wow factors.

10

Darius

Dec 16, 2024

·

Stayed 1 night

The hotel was extremely comfortable and breakfast menu vast and tasty. Room was spacious, well appointed and comfortable. The bar service at the Sky lounge unfortunately was very slow, the snacks ordered was extremely slow to be brought to us. We ate what was served but were unable to wait for the whole order to arrive. We were not charged for the food and non alcoholic drinks we consumed which was appreciated.

10

Pramod

Oct 15, 2024

·

Stayed 1 night

Nestled close to the city centre, stones throw from the railway station and around 20mins from the airport. Excellent connectivity . Ambience is quiet and cosy. I had good food , clean hotel , rooms and toilets sanitised and nice sleep. Rooms are spacious and well furnished for a couple and can easily accomodate more.

6

Sajad

Nov 12, 2025

·

Stayed 4 nights

Everything was good and I had a bad experience the day I was there it was raining and the water came inside through the glass window, some maintenance is required.

4

Renuka

Apr 1, 2024

·

Stayed 2 nights

Property is in desperate need of a refurbishment. The whole place needs a fresh coat of paint . Was disappointed with the hotel on the whole

10

Dee

Apr 22, 2025

·

Stayed 3 nights

Wonderfull property on a busy road. Unfortunately didnt get to enjoy it as much as i would have have liked to as i lost a night stay due to the Heathrow airport incident. Staff were helful and very polite. Rooms could do with an update but otherwise very comfortable and spacious.

4

Simon

Jul 31, 2024

·

Stayed 3 nights

Desperately needs updating

10

Masashi

Aug 2, 2025

·

Stayed 1 night

The room was large and convenient. The staff was nice and kind.

10

ATUL

Jul 4, 2025

·

Stayed 1 night

Good stay. The lobbies at a faint unpleasing smell Rooms size is good.

8

Peter

Dec 22, 2024

·

Stayed 1 night

The staff is incredibly attentive and helpful from the check in all parts. The breakfast was extensive and quite tasty - I always like an omelette station (this one is outside, which threw me for a loop initially). The beds are comfortable. The rooms could use a bit of updating - largely replacing the carpet with some other flooring as is the norm in the US. Certainly a good value for the price!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as courteous and helpful, especially around breakfast and reception. However, multiple reviews cite slow or unresponsive front desk and housekeeping, tedious check-in, unresolved requests, billing or refund issues, and difficulty reaching the hotel by phone.

Related guest reviews

6

Rear Admiral AK

Dec 26, 2023

·

Stayed 1 night

Check-in time of 3pm is cheating and contacting hotel on phone is neigh impossible

4

Keya

Feb 28, 2024

·

Stayed 9 nights

We booked the place for 9 days and had to ask 5 times to get a refrigerator that is so basic. The first four requests were ignored because there was a wedding they were busy with and we were polite in our requests. We finally got it when we yelled. That works here! Basically, to service the wedding folks, they removed stuff from our room, including the safe.

2

Noah

Sep 18, 2022

·

Stayed 10 nights

TERRIBLE HOTEL- UNTRAINED STAFF- no towels in the room which took 2 hours to get after checking in. Dust and dirt everywhere. Staff was rude and disrespectful throughout. Took me threatening the hotel to get any help. DO NOT STAY HERE! It is far from a 4-5 star hotel. Breakfast Buffet was worse than a motel breakfast, just terrible. NEVER AGAIN

10

Nishit Kumar

Sep 16, 2025

·

Stayed 2 nights

Very convenient location, great staff and offers great value.

10

Aditya

Jan 29, 2023

·

Stayed 7 nights

Amazing customer service, very friendly and welcoming staff. Purma, the restaurant manager was especially friendly and would go out of the way to chat with everyone at breakfast

6

Lee

Oct 28, 2024

·

Stayed 3 nights

It takes a lot of patience to stay here. Front desk did bare minimum to help on several occasions and only sometimes with a smile. Room service & housekeeping seem very new or poorly trained. H/K only supply 2 bath towels when servicing and I had to request floor mat and hand towel every day which seemed very odd. Room is shabby in places but that is reflected in the price. The only shining exception to this less than ideal hotel is the serving staff in the Mosaic restaurant. They were consistently attentive and courteous. Sadly, not enough to make me want to stay here again if there is another choice in the same price range.

10

Sanjay

Sep 17, 2025

·

Stayed 2 nights

Great Stay at Crowne Plaza, staff is polite and responsive , great Breakfast

6

Dee

May 6, 2024

·

Stayed 8 nights

The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.

8

Abhishek

Dec 29, 2024

·

Stayed 1 night

The check in process was too tedious.

10

Divya

Oct 30, 2023

·

Stayed 2 nights

Good service, helpful staff

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Centrally located near the railway station with good airport access, making it easy to get around Pune. Some mention the busy road outside.

Related guest reviews

10

Rajesh

Feb 25, 2024

·

Stayed 1 night

We were able to get Uber to the airport at 3am without any problems.

8

Jayraj

Feb 11, 2024

·

Stayed 2 nights

The place is centrally located.

10

Nishit Kumar

Sep 16, 2025

·

Stayed 2 nights

Very convenient location, great staff and offers great value.

10

Divya

Jan 8, 2024

·

Stayed 2 nights

Clean property, good location. Having stayed here multiple times, they have improved their food variety and quality.

10

Milind

Mar 7, 2024

·

Stayed 1 night

Hotel's location is very easy to reach and the best part is the food quality is too good.

10

Pramod

Oct 15, 2024

·

Stayed 1 night

Nestled close to the city centre, stones throw from the railway station and around 20mins from the airport. Excellent connectivity . Ambience is quiet and cosy. I had good food , clean hotel , rooms and toilets sanitised and nice sleep. Rooms are spacious and well furnished for a couple and can easily accomodate more.

10

Dee

Apr 22, 2025

·

Stayed 3 nights

Wonderfull property on a busy road. Unfortunately didnt get to enjoy it as much as i would have have liked to as i lost a night stay due to the Heathrow airport incident. Staff were helful and very polite. Rooms could do with an update but otherwise very comfortable and spacious.

10

Divya

Mar 13, 2023

·

Stayed 4 nights

I have stayed at Crowne Plaza a number of times and have never been disappointed with their service. The staff is courteous and helpful, the property is clean. The location of this property is great.

6

Dee

May 6, 2024

·

Stayed 8 nights

The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.

8

Divya

Jul 18, 2023

·

Stayed 2 nights

I have stayed multiple times at the property and had a positive experience. The staff is helpful and responsive. The property is clean and located in a center location near Railway station and city center. However, this time we felt the quality was a bit low. The rooms were equipped with toiletries for 1 person for room booked for 2 people. The inroom dining options need a lot of improvement, the options are less, quality of food is bad - we ordered dosa and got watery sambar with it.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and taste and attentive staff, but several reviews mention crowding, slow service, or inconsistent quality, particularly later in the morning or with in-room dining.

Related guest reviews

10

Trevorlyn

Oct 2, 2023

·

Stayed 3 nights

Staff were courteous, ready to lend a hand, food selection and quality was high standards

2

Noah

Sep 18, 2022

·

Stayed 10 nights

TERRIBLE HOTEL- UNTRAINED STAFF- no towels in the room which took 2 hours to get after checking in. Dust and dirt everywhere. Staff was rude and disrespectful throughout. Took me threatening the hotel to get any help. DO NOT STAY HERE! It is far from a 4-5 star hotel. Breakfast Buffet was worse than a motel breakfast, just terrible. NEVER AGAIN

10

Darius

Dec 16, 2024

·

Stayed 1 night

The hotel was extremely comfortable and breakfast menu vast and tasty. Room was spacious, well appointed and comfortable. The bar service at the Sky lounge unfortunately was very slow, the snacks ordered was extremely slow to be brought to us. We ate what was served but were unable to wait for the whole order to arrive. We were not charged for the food and non alcoholic drinks we consumed which was appreciated.

8

Gautam

Aug 6, 2023

·

Stayed 1 night

The breakfast spread was awesome ! Very helpful staff rendered good service & the taste was also decent.

10

Sanjay

Sep 17, 2025

·

Stayed 2 nights

Great Stay at Crowne Plaza, staff is polite and responsive , great Breakfast

6

Erhard

Mar 14, 2025

·

Stayed 2 nights

wenig Platz beim Frühstück

Translate

2

Takeomi

Nov 27, 2023

·

Stayed 1 night

２泊で予約したが、スタッフが把握していなかった。チェックインの時２泊だと伝えたが、２泊目の朝、チェックアウトは何時にするのか？と聞かれた。\u3000ランチの会計時にお釣りを誤魔化された。スタッフと責任者に指摘したが、謝罪無し。次の日スタッフから謝罪はあったが、責任者からの謝罪無し。洗面台の栓が動かず、水が溜まりっぱなしになった。朝食は冷めていて不味かった。種類も少なかった。部屋が暗い。部屋に筆記用具が無い。チェックアウトの時、カウンターの一部が濡れていて書類が濡れてしまった。チェクインの時、携帯の充電器を貸してくれたスタッフは良かった。

Translate

6

Dee

May 6, 2024

·

Stayed 8 nights

The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.

8

Divya

Jul 18, 2023

·

Stayed 2 nights

I have stayed multiple times at the property and had a positive experience. The staff is helpful and responsive. The property is clean and located in a center location near Railway station and city center. However, this time we felt the quality was a bit low. The rooms were equipped with toiletries for 1 person for room booked for 2 people. The inroom dining options need a lot of improvement, the options are less, quality of food is bad - we ordered dosa and got watery sambar with it.

8

Peter

Dec 22, 2024

·

Stayed 1 night

The staff is incredibly attentive and helpful from the check in all parts. The breakfast was extensive and quite tasty - I always like an omelette station (this one is outside, which threw me for a loop initially). The beds are comfortable. The rooms could use a bit of updating - largely replacing the carpet with some other flooring as is the norm in the US. Certainly a good value for the price!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $56	2 $50	3 $50
4 $48	5 $130	6 $90	7 $118	8 $79	9 $56	10 $50
11 $50	12 $80	13 $92	14 $94	15 $64	16 $50	17 $48
18 $48	19 $58	20 $66	21 $66	22 $55	23 $48	24 $55
25 $51	26 $60	27 $72	28 $74	29 $69	30 $53	31 $49

Crowne Plaza Pune City Centre by IHG

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Junior Suite, 1 King Bed, Smoking

Premium Room, 2 Twin Beds

Premium Room, 1 King Bed, Smoking

Standard Room

Suite, 1 King Bed, Smoking (Additional Living Area)

Standard Room, 1 King Bed, Smoking

Standard Room, 2 Twin Beds, Smoking

Suite, 1 King Bed, Accessible, Club

Junior Suite, 1 King Bed (Stocked Minibar)

Premium Room, 1 King Bed (High Floor)

Premium Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 2 Twin Beds

Guest reviews of Crowne Plaza Pune City Centre by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Pune City Centre by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $57
20 $56	21 $76	22 $102	23 $74	24 $53	25 $54	26 $53
27 $54	28 $56	29 $78	30 $62