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SO PADDINGTON

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Property Desc: Property Location A stay at Norfolk Inn Paddington places you in the heart of London, within a 15-minute walk of Hyde Park and Marble Arch. This hotel is 1.4 mi (2.3 km) from Oxford Street and 2.6 mi (4.2 km) from Buckingham Palace. Rooms Make yourself at home in one of the 31 guestrooms. Bathrooms with showers are provided. Conveniences include coffee/tea makers, and housekeeping is provided on request. Amenities Make use of convenient amenities, which include concierge services and a reception hall. Business, Other Amenities Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Attractions Distances are displayed to the nearest 0.1 mile and kilometer. Hyde Park - 0.6 km / 0.4 mi Kensington Gardens - 0.7 km / 0.4 mi Marble Arch - 1.2 km / 0.8 mi Park Lane - 1.3 km / 0.8 mi Baker Street - 1.5 km / 0.9 mi Selfridges - 1.5 km / 1 mi Madame Tussauds Wax Museum - 1.6 km / 1 mi Kensington High Street - 1.9 km / 1.2 mi Kensington Palace - 1.9 km / 1.2 mi Royal Albert Hall - 2 km / 1.2 mi Lord's Cricket Ground - 2.1 km / 1.3 mi Bond Street - 2.1 km / 1.3 mi Oxford Street - 2.1 km / 1.3 mi Regent's Park - 2.1 km / 1.3 mi Portland Place - 2.2 km / 1.3 mi The nearest airports are: London City Airport (LCY) - 20.5 km / 12.7 mi Heathrow Airport (LHR) - 26.1 km / 16.2 mi Gatwick Airport (LGW) - 67.2 km / 41.7 mi Luton Airport (LTN) - 52.9 km / 32.9 mi Stansted Airport (STN) - 77.7 km / 48.3 mi House Rules Children welcomeNo petsNo smokingSpoken Languages GermanHindiRussianLithuanianEnglishItalianPolishRomanianSpanishKnow Before You Go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Mandatory Fees and Taxes: You'll be asked to pay the following charges at the property: Deposit: GBP 100.00 We have included all charges provided to us by the property. Checkin Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Special Checkin Instructions: Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property. Checkin Time: 2:00 PM Checkin End Time: midnight Checkin Minimum Age: 18 Checkout Time: 11:00 AM

Ubicación

6-8 Norfolk Square, London, GB, Paddington, Londres, Inglaterra, Reino Unido

Reseñas de los huéspedes sobre SO PADDINGTON

4.6

Basado en 132 comentarios verificados

¿Quién se queda aquí?

Trabajo

17%

Pareja

46%

Familia

12%

Grupo

14%

Solo/a

8%

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En el So Paddington Hotel, los viajeros valoran la conveniente ubicación cerca de la estación de Paddington, pero muchas reseñas señalan problemas graves con el estado general y la comodidad, que afectan al sueño y a las expectativas básicas de una estancia económica sencilla.

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Opiniones de los huéspedes

En el So Paddington Hotel, los viajeros valoran la conveniente ubicación cerca de la estación de Paddington, pero muchas reseñas señalan problemas graves con el estado general y la comodidad, que afectan al sueño y a las expectativas básicas de una estancia económica sencilla.

Muchas reseñas describen graves problemas de higiene, como moho negro, olores fuertes y baños visiblemente sucios, junto con la ausencia de servicio de limpieza y la falta de toallas o papel higiénico. Los huéspedes informan con frecuencia de la falta de agua caliente, escaleras empinadas y estrechas sin ascensor y ruido procedente de la calle o de los trenes cercanos. Algunas habitaciones carecen de baño privado y las opiniones sobre el servicio son variadas, desde amables hasta poco receptivas. Espere una base económica cerca de Paddington con importantes concesiones.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Se señala repetidamente la falta de ascensor y la presencia de escaleras empinadas y estrechas; de lo contrario, se mencionan pocas instalaciones útiles en el establecimiento.

Reseñas de huéspedes relacionadas

4

Nilesh

24 mar 2023

·

Se alojó 1 noche

On arrival found the hotel was beeing decorated, smell of paint in air uncomfortable. My bedroom window could not be opened as it was painted shut, however the carpet was brand new and clean. Only other groan was that there was remote for TV so had to manually change and turn off, which if you were shorter than 5.3 ft could be a problem as TV was mounted high on bracket. Thankfully only stayed on night so just about acceptable acceptable.

On arrival found the hotel was beeing decorated, smell of paint in air uncomfortable. My bedroom window could not be opened as it was painted shut, however the carpet was brand new and clean. Only other groan was that there was remote for TV so had to manually change and turn off, which if you were shorter than 5.3 ft could be a problem as TV was mounted high on bracket. Thankfully only stayed on night so just about acceptable acceptable.

4

Irshad

28 jun 2024

·

Se alojó 1 noche

No lift

No lift

2

Judy

24 may 2024

·

Se alojó 4 noches

The bathroom was no bigger than a wardrobe. Very difficult to manoeuvre. The bathroom was also dirty and the tiny basin took forever to drain away the water. Shower was good, with plenty of hot water, but I am a larger lady and it was very difficult to get in and out of the shower as it only had 2 tiny panels on the door. The last place I would want to be trapped. The bedding was clean but the mattress had a slant on it and it was lumpy. Very old inner spring which was horrendous on my back. Definitely won’t return as there are many better places for less money. The location was a real plus as it was very close to the station and lots of places to eat nearby. It also promotes laundry facilities, but it was out of order. Surprise. The two staff members I dealt with, were very friendly and helpful.

The bathroom was no bigger than a wardrobe. Very difficult to manoeuvre. The bathroom was also dirty and the tiny basin took forever to drain away the water. Shower was good, with plenty of hot water, but I am a larger lady and it was very difficult to get in and out of the shower as it only had 2 tiny panels on the door. The last place I would want to be trapped. The bedding was clean but the mattress had a slant on it and it was lumpy. Very old inner spring which was horrendous on my back. Definitely won’t return as there are many better places for less money. The location was a real plus as it was very close to the station and lots of places to eat nearby. It also promotes laundry facilities, but it was out of order. Surprise. The two staff members I dealt with, were very friendly and helpful.

4

Laura

4 ene 2024

·

Se alojó 4 noches

The room was old and extremely small. The stairs were thighs and it was an adventure to climb up with our bags.

The room was old and extremely small. The stairs were thighs and it was an adventure to climb up with our bags.

2

David

28 nov 2024

·

Se alojó 1 noche

The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.

The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.

2

Rolf Kr

3 dic 2023

·

Se alojó 1 noche

Dårlig måtte bytte rom da det ikke var byttet til rene sengklær og vindu ikke kunne lukkes.senga var gummimyk

Dårlig måtte bytte rom da det ikke var byttet til rene sengklær og vindu ikke kunne lukkes.senga var gummimyk

2

Tiffanie Maye

7 oct 2024

·

Se alojó 1 noche

The worst hotel. Old, small stairs, no lift, felles toilet on the third floor, room is small, walls and windows were broken, mye støy, broken electric fan. We change our room to the Ground floor with own bathroom and tiny fan. Område er utrygt and you can smell weeds around the area. Not worth the price, although its located close to the train station.

The worst hotel. Old, small stairs, no lift, felles toilet on the third floor, room is small, walls and windows were broken, mye støy, broken electric fan. We change our room to the Ground floor with own bathroom and tiny fan. Område er utrygt and you can smell weeds around the area. Not worth the price, although its located close to the train station.

4

Jan

1 jun 2022

·

Se alojó 4 noches

siden: Beliggenhed, bruser fungerer, radiator varm, EL-kedel virker, anbefales kun til max 3 overnatninger. - siden: Beskidt, ingen roomservice, små rum, lys og TV fungerer ikke

siden: Beliggenhed, bruser fungerer, radiator varm, EL-kedel virker, anbefales kun til max 3 overnatninger. - siden: Beskidt, ingen roomservice, små rum, lys og TV fungerer ikke

10

Jan

19 may 2024

·

Se alojó 2 noches

Ideally suited to arrivals from Paddington, great access to all the sights with underground & bus routes right outside your door. Great variety of good value places to eat on your doorstep and lovely area around the river and park to chill. Rooms were very compact but everything you needed if you are looking for a base to explore London on a budget. Staff were very helpful and amenable providing left luggage facility. Would definitely stay again.

Ideally suited to arrivals from Paddington, great access to all the sights with underground & bus routes right outside your door. Great variety of good value places to eat on your doorstep and lovely area around the river and park to chill. Rooms were very compact but everything you needed if you are looking for a base to explore London on a budget. Staff were very helpful and amenable providing left luggage facility. Would definitely stay again.

6

Kimberley

10 sept 2023

·

Se alojó 1 noche

Room was clean and all I needed. Access was ok for me, but it was up a significant amount of stairs, which were very narrow. In the London heat at the time, the room Heated up very quickly even with window open. Would have been helpful to have a fan, though no where to stand it. Through the night what sounded like a generator kept starting loudly and being noisy for periods of time. This was quite disturbing.

Room was clean and all I needed. Access was ok for me, but it was up a significant amount of stairs, which were very narrow. In the London heat at the time, the room Heated up very quickly even with window open. Would have been helpful to have a fan, though no where to stand it. Through the night what sounded like a generator kept starting loudly and being noisy for periods of time. This was quite disturbing.

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Limpieza

Las reseñas informan constantemente de una limpieza muy deficiente, con habitaciones y baños sucios, moho, olores fuertes y avistamientos de cucarachas o ratones. El servicio de limpieza suele ser inexistente y, a veces, faltan artículos básicos como toallas o papel higiénico.

Reseñas de huéspedes relacionadas

2

Spencer

12 sept 2024

·

Se alojó 2 noches

I work work in central London during the week and stay in a variety of hotels. I have to say this was the worst hotel I have ever stayed in. Ground floor room, bedroom wall paper falling off all walls, bedding was itchy toilet was absolutely revolting, looked like a seagull had exploded over the window. Shower was tiny and you had to walk sideways to squeeze in and then nowhere to hang a towel so had to rest it on the door handle. Totally horrid, thought about checking out and finding somewhere else. Hotels.com I am angry that you have listed this and thoughts now on your quality.

I work work in central London during the week and stay in a variety of hotels. I have to say this was the worst hotel I have ever stayed in. Ground floor room, bedroom wall paper falling off all walls, bedding was itchy toilet was absolutely revolting, looked like a seagull had exploded over the window. Shower was tiny and you had to walk sideways to squeeze in and then nowhere to hang a towel so had to rest it on the door handle. Totally horrid, thought about checking out and finding somewhere else. Hotels.com I am angry that you have listed this and thoughts now on your quality.

2

Hazel

12 sept 2024

·

Se alojó 1 noche

Several dead cockroaches on the floor, pulled back the sheet and one scurried out of the bed. Pulled forward the bed, a live one on the wall and floor behind it. Next to rubbish and a scrunched up dirty pillowcase that had clearly been there for months. Baby coackroaches all over the shower tray, that we’re coming up from the plug hole. Flushed them away, they were back a couple hours later. And in the sink. So much mess on the bathroom mirror couldn’t see in it. Bugs on the floor behind the mirror No pillowcases on the pillows. The stench in the room reflecting its state, which could not have been cleaned in a long time. Couldn’t open the window. I asked to be moved, but told the hotel was full. I asked for a refund and told to go back to hotels.com. I asked hotels.com who told me to wait until they got a refund from the hotel. who offered 25$ compensation (which never arrived). But couldn’t find another hotel for that in London anyway, and so late at night. Will be reporting to the health department. Was awake all night. Do not stay here

Several dead cockroaches on the floor, pulled back the sheet and one scurried out of the bed. Pulled forward the bed, a live one on the wall and floor behind it. Next to rubbish and a scrunched up dirty pillowcase that had clearly been there for months. Baby coackroaches all over the shower tray, that we’re coming up from the plug hole. Flushed them away, they were back a couple hours later. And in the sink. So much mess on the bathroom mirror couldn’t see in it. Bugs on the floor behind the mirror No pillowcases on the pillows. The stench in the room reflecting its state, which could not have been cleaned in a long time. Couldn’t open the window. I asked to be moved, but told the hotel was full. I asked for a refund and told to go back to hotels.com. I asked hotels.com who told me to wait until they got a refund from the hotel. who offered 25$ compensation (which never arrived). But couldn’t find another hotel for that in London anyway, and so late at night. Will be reporting to the health department. Was awake all night. Do not stay here

2

Joyce

8 oct 2024

·

Se alojó 2 noches

This hotel should not be on Hotels.Com's website!!! The room we were given was deplorable! The carpet hadn't been vacuumed, the washroom... well the washroom resembled a truck stop rest room. The shower stall was filthy, there was previously used shower items left inside the shower. The toilet has filthy, had grime and urine stains around the bowl. The sink was filthy, there was hair stuck to the wall next to the sink, from someone who had recently shaved. The room was below such standards, that my wife was almost going to go and buy cleaning supplies to do a thorough clean of the room! The front lobby area of the hotel was nothing like the pictures on the website. The front lobby area was unkempt, untidy and the fridge had only a couple of items in it. Not that we were looking for beverages... but the website shows a nice tidy, clean and fully stocked fridge... not the case! We got into London very late/early in the morning. Could we have asked for a better room, sure we could've. Could we have left the hotel and found a better room, sure we could've. But when you just travelled by train over-night and your exhausted, we just wanted a bed to sleep in and a roof over our heads. Hotels.Com we are really serious... the Norfolk Inn Paddington, London, England, should be removed from your website, its not worthy and its misleading, as well as a filthy hotel. We are seasoned travelers, who have been to many places around the globe... this is the worst hotel yet!

This hotel should not be on Hotels.Com's website!!! The room we were given was deplorable! The carpet hadn't been vacuumed, the washroom... well the washroom resembled a truck stop rest room. The shower stall was filthy, there was previously used shower items left inside the shower. The toilet has filthy, had grime and urine stains around the bowl. The sink was filthy, there was hair stuck to the wall next to the sink, from someone who had recently shaved. The room was below such standards, that my wife was almost going to go and buy cleaning supplies to do a thorough clean of the room! The front lobby area of the hotel was nothing like the pictures on the website. The front lobby area was unkempt, untidy and the fridge had only a couple of items in it. Not that we were looking for beverages... but the website shows a nice tidy, clean and fully stocked fridge... not the case! We got into London very late/early in the morning. Could we have asked for a better room, sure we could've. Could we have left the hotel and found a better room, sure we could've. But when you just travelled by train over-night and your exhausted, we just wanted a bed to sleep in and a roof over our heads. Hotels.Com we are really serious... the Norfolk Inn Paddington, London, England, should be removed from your website, its not worthy and its misleading, as well as a filthy hotel. We are seasoned travelers, who have been to many places around the globe... this is the worst hotel yet!

2

Toby

3 sept 2023

·

Se alojó 10 noches

Just don't, or you wish to regret for the rest of your life. The bottom low of my last 15 years of traveling. Dirty bathroom with cockroaches, no housekeeping even asked for, internet on and off, and off for one entire day.

Just don't, or you wish to regret for the rest of your life. The bottom low of my last 15 years of traveling. Dirty bathroom with cockroaches, no housekeeping even asked for, internet on and off, and off for one entire day.

2

Ann-Charlotte

29 jul 2024

·

Se alojó 3 noches

Vi lämnade innan vi sovit en natt. Så smutsigt! Svartmögel i duschen, trasig toasits och väldigt smutsig heltäckningsmatta. Desdutom var rummet väldigt trångt och mycket varmt.

Vi lämnade innan vi sovit en natt. Så smutsigt! Svartmögel i duschen, trasig toasits och väldigt smutsig heltäckningsmatta. Desdutom var rummet väldigt trångt och mycket varmt.

2

Samantha

30 dic 2024

·

Se alojó 1 noche

Absolutely filthy, dirt, urine stains on bedding, urine smell in room. Revolting bathroom, dirt everywhere. Windows cracked and covered in dirt. Do not stay here. We had to find another hotel as it’s not fit for purpose. Images on the hotel advertisement are not for this hotel they are fake. Worst hotel I have ever seen.

Absolutely filthy, dirt, urine stains on bedding, urine smell in room. Revolting bathroom, dirt everywhere. Windows cracked and covered in dirt. Do not stay here. We had to find another hotel as it’s not fit for purpose. Images on the hotel advertisement are not for this hotel they are fake. Worst hotel I have ever seen.

2

Robert

1 sept 2024

·

Se alojó 4 noches

Very dirty. Claims 2 stars, should be zero.

Very dirty. Claims 2 stars, should be zero.

2

Zoe

13 oct 2024

·

Se alojó 3 noches

There was a mouse in a room and the reception guy made me help him try catch it. After 5 failed attempts he finally had another room for us to stay. No mouse to be seen but the bathroom was a health hazard. Only ventilation was an open hole to outside and every surface had black mould on it. The silicon lining in the shower cubical was black with mould. The drain hole was broken. The shower stuck out an unfinished and open hole in the wall. The sink over filled. The whole bath smelled disgusting too. Bed was comfy enough. Only one available plug point in the room. The tv didn't work. Skirting boards hanging off the walls. The windows were terrible for noise pollution also and you could feel the room vibrant when an underground train left Paddington station

There was a mouse in a room and the reception guy made me help him try catch it. After 5 failed attempts he finally had another room for us to stay. No mouse to be seen but the bathroom was a health hazard. Only ventilation was an open hole to outside and every surface had black mould on it. The silicon lining in the shower cubical was black with mould. The drain hole was broken. The shower stuck out an unfinished and open hole in the wall. The sink over filled. The whole bath smelled disgusting too. Bed was comfy enough. Only one available plug point in the room. The tv didn't work. Skirting boards hanging off the walls. The windows were terrible for noise pollution also and you could feel the room vibrant when an underground train left Paddington station

2

Eamon

25 feb 2024

·

Se alojó 1 noche

COCKROACHES!!! AVOID!! As soon as I got to my room 2 cockroaches ran across the floor. I had to go and find another hotel as they didn’t have anymore rooms. They refused to give me a refund.

COCKROACHES!!! AVOID!! As soon as I got to my room 2 cockroaches ran across the floor. I had to go and find another hotel as they didn’t have anymore rooms. They refused to give me a refund.

2

Vimbai

26 abr 2023

·

Se alojó 1 noche

Room was not cleaned or mopped or anything. Floor was sticky and muddy. Bathroom stained. Strong foul smell, curtains falling from rails and just so disgusting overall

Room was not cleaned or mopped or anything. Floor was sticky and muddy. Bathroom stained. Strong foul smell, curtains falling from rails and just so disgusting overall

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son muy pequeñas y anticuadas, con accesorios rotos o faltantes y un ruido notable procedente de la calle o de los trenes cercanos. Varias reseñas mencionan habitaciones sin baño privado y los colchones suelen ser incómodos.

Reseñas de huéspedes relacionadas

2

David

30 oct 2023

·

Se alojó 2 noches

We knew beforehand that the rooms were very small, however not being able to open the bathroom door due to room size and furniture is rediculous. The curtain only covered half the window and physically could not be drawn fully across, not very private on a busy road. As for the bed, whilst clean, the mattress was well past it’s usable life and was lifeless on one side to the extent I nearly rolled out of bed. The bathroom was tiny having been built into one corner of the room. The toilet itself did not look secure and safe to sit on! The only plus points were that the staff were polite and the heating worked (although excessively)

We knew beforehand that the rooms were very small, however not being able to open the bathroom door due to room size and furniture is rediculous. The curtain only covered half the window and physically could not be drawn fully across, not very private on a busy road. As for the bed, whilst clean, the mattress was well past it’s usable life and was lifeless on one side to the extent I nearly rolled out of bed. The bathroom was tiny having been built into one corner of the room. The toilet itself did not look secure and safe to sit on! The only plus points were that the staff were polite and the heating worked (although excessively)

2

LYNNE

7 abr 2024

·

Se alojó 1 noche

Hotel smells as you enter. The room was dreadful. Curtains hanging off window. Electrical wires dangling off a 4 way extention lead. Window panes cracked and sellotape over crack. Toilet badly stained. No headboard on bed so pillows could fall down into the alcove behind bed.

Hotel smells as you enter. The room was dreadful. Curtains hanging off window. Electrical wires dangling off a 4 way extention lead. Window panes cracked and sellotape over crack. Toilet badly stained. No headboard on bed so pillows could fall down into the alcove behind bed.

4

Thomas

18 mar 2023

·

Se alojó 1 noche

Well it was cheap, my order said it was a twin bed but was given a single, tried to explain to the receptionist but he told me to take it up with hotels.com. Did not seem to grasp it was a single room with a twin bed. Gave up trying to explain. The room itself was clean but the bed was old and made a noise everytime i made a slight move so not the best sleep and there was also no toilet in the room, found out later it was in the hall way, not ideal. Pro's its close two Paddington Station. Noticed the next day I had reserved the same hotel for the last day of the season. Cancelled the reservation on the train home.

Well it was cheap, my order said it was a twin bed but was given a single, tried to explain to the receptionist but he told me to take it up with hotels.com. Did not seem to grasp it was a single room with a twin bed. Gave up trying to explain. The room itself was clean but the bed was old and made a noise everytime i made a slight move so not the best sleep and there was also no toilet in the room, found out later it was in the hall way, not ideal. Pro's its close two Paddington Station. Noticed the next day I had reserved the same hotel for the last day of the season. Cancelled the reservation on the train home.

2

Art

11 may 2024

·

Se alojó 1 noche

Worst hotel I have ever stayed in. Broken window in corridor. No toilet in my bathroom (not advertised) Filthy. Smelly.Mattress shocking. This was genuinely the worst room I have ever stayed in.

Worst hotel I have ever stayed in. Broken window in corridor. No toilet in my bathroom (not advertised) Filthy. Smelly.Mattress shocking. This was genuinely the worst room I have ever stayed in.

6

Caitlin

28 may 2023

·

Se alojó 1 noche

Was ok but no toilet was in the room

Was ok but no toilet was in the room

2

Judy

24 may 2024

·

Se alojó 4 noches

The bathroom was no bigger than a wardrobe. Very difficult to manoeuvre. The bathroom was also dirty and the tiny basin took forever to drain away the water. Shower was good, with plenty of hot water, but I am a larger lady and it was very difficult to get in and out of the shower as it only had 2 tiny panels on the door. The last place I would want to be trapped. The bedding was clean but the mattress had a slant on it and it was lumpy. Very old inner spring which was horrendous on my back. Definitely won’t return as there are many better places for less money. The location was a real plus as it was very close to the station and lots of places to eat nearby. It also promotes laundry facilities, but it was out of order. Surprise. The two staff members I dealt with, were very friendly and helpful.

The bathroom was no bigger than a wardrobe. Very difficult to manoeuvre. The bathroom was also dirty and the tiny basin took forever to drain away the water. Shower was good, with plenty of hot water, but I am a larger lady and it was very difficult to get in and out of the shower as it only had 2 tiny panels on the door. The last place I would want to be trapped. The bedding was clean but the mattress had a slant on it and it was lumpy. Very old inner spring which was horrendous on my back. Definitely won’t return as there are many better places for less money. The location was a real plus as it was very close to the station and lots of places to eat nearby. It also promotes laundry facilities, but it was out of order. Surprise. The two staff members I dealt with, were very friendly and helpful.

4

Laura

4 ene 2024

·

Se alojó 4 noches

The room was old and extremely small. The stairs were thighs and it was an adventure to climb up with our bags.

The room was old and extremely small. The stairs were thighs and it was an adventure to climb up with our bags.

2

David

28 nov 2024

·

Se alojó 1 noche

The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.

The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.

6

Kimberley

10 sept 2023

·

Se alojó 1 noche

Room was clean and all I needed. Access was ok for me, but it was up a significant amount of stairs, which were very narrow. In the London heat at the time, the room Heated up very quickly even with window open. Would have been helpful to have a fan, though no where to stand it. Through the night what sounded like a generator kept starting loudly and being noisy for periods of time. This was quite disturbing.

Room was clean and all I needed. Access was ok for me, but it was up a significant amount of stairs, which were very narrow. In the London heat at the time, the room Heated up very quickly even with window open. Would have been helpful to have a fan, though no where to stand it. Through the night what sounded like a generator kept starting loudly and being noisy for periods of time. This was quite disturbing.

4

Fjch

9 may 2024

·

Se alojó 1 noche

"While the bedding was generally clean, the room itself was messy and in need of a proper cleaning. The most disappointing aspect was that the room description on the website did not match reality, especially concerning the absence of a toilet in the room. Instead, the toilet associated with the room was located in the corridor, requiring me to dress up during the night just to access it. I specifically sought a room with a toilet, so this discrepancy was my biggest disappointment. Additionally, the furniture was very old; I was concerned that the cabinet might fall apart when opening its door. There are much better places to stay for the same amount of money in London."

"While the bedding was generally clean, the room itself was messy and in need of a proper cleaning. The most disappointing aspect was that the room description on the website did not match reality, especially concerning the absence of a toilet in the room. Instead, the toilet associated with the room was located in the corridor, requiring me to dress up during the night just to access it. I specifically sought a room with a toilet, so this discrepancy was my biggest disappointment. Additionally, the furniture was very old; I was concerned that the cabinet might fall apart when opening its door. There are much better places to stay for the same amount of money in London."

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Servicio

Las opiniones sobre el servicio son variadas: algunos huéspedes encontraron a la recepción amable y servicial, pero muchos informan de un personal poco receptivo o poco servicial, una mala resolución de problemas y dificultades para obtener reembolsos o servicios prometidos.

Reseñas de huéspedes relacionadas

2

Omid

11 jun 2023

·

Se alojó 2 noches

The only positive thing about this property was its proximity to the Paddington Station. The service was non-existent.

The only positive thing about this property was its proximity to the Paddington Station. The service was non-existent.

6

Nelly

4 jun 2023

·

Se alojó 3 noches

Staff very nice

Staff very nice

2

Marisha

19 jun 2023

·

Se alojó 2 noches

The staff was very unfriendly and not welcoming at all. Our room had a terrible smell of musty old damp carpets. The room itself was not clean, windows full of bird droppings and the extension lead filthy. But he shower was ok but also dirty with hairs. The toilet had no toilet brush and the seat was broken. No toilet paper on arrival we had to ask for toilet paper. We where woken up at 05:00 by the pigeons in the courtyard. Clearly no effort made to deter them from the area. The room was boiling hot and was located down a very narrow staircase. There was rubbish and stuff left everywhere in the corridors. Worst hotel my friend and I have ever stayed in, and for £340 I would expect at least a clean room.

The staff was very unfriendly and not welcoming at all. Our room had a terrible smell of musty old damp carpets. The room itself was not clean, windows full of bird droppings and the extension lead filthy. But he shower was ok but also dirty with hairs. The toilet had no toilet brush and the seat was broken. No toilet paper on arrival we had to ask for toilet paper. We where woken up at 05:00 by the pigeons in the courtyard. Clearly no effort made to deter them from the area. The room was boiling hot and was located down a very narrow staircase. There was rubbish and stuff left everywhere in the corridors. Worst hotel my friend and I have ever stayed in, and for £340 I would expect at least a clean room.

2

Judy

24 may 2024

·

Se alojó 4 noches

The bathroom was no bigger than a wardrobe. Very difficult to manoeuvre. The bathroom was also dirty and the tiny basin took forever to drain away the water. Shower was good, with plenty of hot water, but I am a larger lady and it was very difficult to get in and out of the shower as it only had 2 tiny panels on the door. The last place I would want to be trapped. The bedding was clean but the mattress had a slant on it and it was lumpy. Very old inner spring which was horrendous on my back. Definitely won’t return as there are many better places for less money. The location was a real plus as it was very close to the station and lots of places to eat nearby. It also promotes laundry facilities, but it was out of order. Surprise. The two staff members I dealt with, were very friendly and helpful.

The bathroom was no bigger than a wardrobe. Very difficult to manoeuvre. The bathroom was also dirty and the tiny basin took forever to drain away the water. Shower was good, with plenty of hot water, but I am a larger lady and it was very difficult to get in and out of the shower as it only had 2 tiny panels on the door. The last place I would want to be trapped. The bedding was clean but the mattress had a slant on it and it was lumpy. Very old inner spring which was horrendous on my back. Definitely won’t return as there are many better places for less money. The location was a real plus as it was very close to the station and lots of places to eat nearby. It also promotes laundry facilities, but it was out of order. Surprise. The two staff members I dealt with, were very friendly and helpful.

2

Wynni

6 abr 2023

·

Se alojó 1 noche

was told we will have a bathroom with toilet and shower inside the room but instead when we got there the toilet was separate in the hallway with other rooms, in the morning the radiator turned on and was spitting out boiling water next to the bed, very unsafe not happy at all

was told we will have a bathroom with toilet and shower inside the room but instead when we got there the toilet was separate in the hallway with other rooms, in the morning the radiator turned on and was spitting out boiling water next to the bed, very unsafe not happy at all

8

Zivanayi

25 abr 2023

·

Read the reviews. I liked the service from the staff. There are no lifts. Two nights and no complaints. I got what I expected and it was actually better than my expectations. Would recommend it.

Read the reviews. I liked the service from the staff. There are no lifts. Two nights and no complaints. I got what I expected and it was actually better than my expectations. Would recommend it.

10

Jan

19 may 2024

·

Se alojó 2 noches

Ideally suited to arrivals from Paddington, great access to all the sights with underground & bus routes right outside your door. Great variety of good value places to eat on your doorstep and lovely area around the river and park to chill. Rooms were very compact but everything you needed if you are looking for a base to explore London on a budget. Staff were very helpful and amenable providing left luggage facility. Would definitely stay again.

Ideally suited to arrivals from Paddington, great access to all the sights with underground & bus routes right outside your door. Great variety of good value places to eat on your doorstep and lovely area around the river and park to chill. Rooms were very compact but everything you needed if you are looking for a base to explore London on a budget. Staff were very helpful and amenable providing left luggage facility. Would definitely stay again.

2

Richard

17 dic 2024

·

Se alojó 3 noches

I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room. I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.

I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room. I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.

2

Kelly

3 dic 2022

·

Se alojó 2 noches

Awful. Awful Awful, staff barging in at 23:15at night no explanation then knocking on door again 10 minutes later wanting to know who we were even thougb we had been booked in 2 hours before. 4ft bed base,4ft 6inch mattredx so hanging off edge, main lights in room and bathroom not working, curtain falling off rail, absolutely filthy throughout. Next morning no got water spoke to reception who said that it had been fixed earlier, we said it had not reception said they would call the person that apparently fixed the hot water but then made no attempt to,we asked to speak to the manager however apparently they were on annual leave but would be back the next day, the reception person said we would get a refund from manager. Next morning still no got water. When we checked out we asked to speak to the manager who apparently was not available, we explained our complaints to the person on reception who said his name was Muhammed ans he said to speak to hotels.com who would email them and he would respond confirming refund, when we went back later to gef our luggage Muhammed said hotels.com had emailed and he had responded, according to hotels.com this was not the case Hotels.com tried calling them several times but no response, we also tried and eventually got through. So Paddington said no Muhammed worked there and they could not respond to emails the IT department had to when we pressed to speak to the manager they hung up. Eventually got a response from Expedia/Hotels.com no

Awful. Awful Awful, staff barging in at 23:15at night no explanation then knocking on door again 10 minutes later wanting to know who we were even thougb we had been booked in 2 hours before. 4ft bed base,4ft 6inch mattredx so hanging off edge, main lights in room and bathroom not working, curtain falling off rail, absolutely filthy throughout. Next morning no got water spoke to reception who said that it had been fixed earlier, we said it had not reception said they would call the person that apparently fixed the hot water but then made no attempt to,we asked to speak to the manager however apparently they were on annual leave but would be back the next day, the reception person said we would get a refund from manager. Next morning still no got water. When we checked out we asked to speak to the manager who apparently was not available, we explained our complaints to the person on reception who said his name was Muhammed ans he said to speak to hotels.com who would email them and he would respond confirming refund, when we went back later to gef our luggage Muhammed said hotels.com had emailed and he had responded, according to hotels.com this was not the case Hotels.com tried calling them several times but no response, we also tried and eventually got through. So Paddington said no Muhammed worked there and they could not respond to emails the IT department had to when we pressed to speak to the manager they hung up. Eventually got a response from Expedia/Hotels.com no

6

catherine

13 may 2024

·

Se alojó 3 noches

Guys at desk were very friendly and helpful. I felt safe there, around corner from the trains, tight next to loads of cafes and 5 mi s to Hyde park. Look what do you expect for 63 sterling a night. Guys said they need to do repairs but they are always booked out. Best do snag list and just do one room at a time. Has potential to be more, they are doing their best.sheets and towels v white and bed was comfy.

Guys at desk were very friendly and helpful. I felt safe there, around corner from the trains, tight next to loads of cafes and 5 mi s to Hyde park. Look what do you expect for 63 sterling a night. Guys said they need to do repairs but they are always booked out. Best do snag list and just do one room at a time. Has potential to be more, they are doing their best.sheets and towels v white and bed was comfy.

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Ubicación

Extremadamente conveniente para la estación de Paddington, con fácil acceso al transporte público y muchos lugares para comer cerca. Varios huéspedes mencionan un ruido considerable procedente de la calle o de los trenes.

Reseñas de huéspedes relacionadas

2

Carlton

20 jul 2023

·

Se alojó 1 noche

Hotel was not what I thought. Did not stay night, booked another hotel. The room given was in basement, mouse box in room! Bed mattress was so soft and felt very well used. I would not recommend unless your homeless. Only positive location.

Hotel was not what I thought. Did not stay night, booked another hotel. The room given was in basement, mouse box in room! Bed mattress was so soft and felt very well used. I would not recommend unless your homeless. Only positive location.

10

Margaret

4 nov 2023

·

Se alojó 1 noche

Good area

Good area

4

Rachel

26 may 2023

·

Se alojó 3 noches

De ligging is heel prettig, echter is de locatie verouderd, en tot het vreselijke toe. Kasten zonder planken, uit elkaar gevallen , toiletten die niet doortrekken(normaal eropzitten was tevens geen optie, een douche zo ranzig waarbij het water niet wegloopt. Ramen waaronder nog net niet de duivenpoep onder vandaan stroomt. En dw gehorigheid. Wij hoorde de metro letterlijk ons ons doorgaan (trillen) Jammer want de accommodatie ligt zeer centraal

De ligging is heel prettig, echter is de locatie verouderd, en tot het vreselijke toe. Kasten zonder planken, uit elkaar gevallen , toiletten die niet doortrekken(normaal eropzitten was tevens geen optie, een douche zo ranzig waarbij het water niet wegloopt. Ramen waaronder nog net niet de duivenpoep onder vandaan stroomt. En dw gehorigheid. Wij hoorde de metro letterlijk ons ons doorgaan (trillen) Jammer want de accommodatie ligt zeer centraal

6

Brittney

30 jun 2023

·

Se alojó 1 noche

They property is VERY conveniently located near Paddington Station. Was easy to go to and from where I needed to via the train station which took about a 5 min walk. The structure itself is a bit outdated (as I expected). Bathroom was clean and hot water was plentiful. Bed/linings were clean. Clean towels. The bathroom was a bit tight. I’m 5’2 and my elbows were hitting either side of the stand up shower. However, can’t complain, it served its purpose for my needs. My only complaint is that the area is loud as there is generally a lot going on and there is a pub at the corner. I heard people ALL night from outside. Almost wish I had some earplugs. No central AC, but was a cool evening. Wasn’t an issue for me. check in/out was quick. If you need to check in early, I would call ahead to check on availability. They did accommodate holding on to my bags until I was a able to check in.

They property is VERY conveniently located near Paddington Station. Was easy to go to and from where I needed to via the train station which took about a 5 min walk. The structure itself is a bit outdated (as I expected). Bathroom was clean and hot water was plentiful. Bed/linings were clean. Clean towels. The bathroom was a bit tight. I’m 5’2 and my elbows were hitting either side of the stand up shower. However, can’t complain, it served its purpose for my needs. My only complaint is that the area is loud as there is generally a lot going on and there is a pub at the corner. I heard people ALL night from outside. Almost wish I had some earplugs. No central AC, but was a cool evening. Wasn’t an issue for me. check in/out was quick. If you need to check in early, I would call ahead to check on availability. They did accommodate holding on to my bags until I was a able to check in.

2

Tiffanie Maye

7 oct 2024

·

Se alojó 1 noche

The worst hotel. Old, small stairs, no lift, felles toilet on the third floor, room is small, walls and windows were broken, mye støy, broken electric fan. We change our room to the Ground floor with own bathroom and tiny fan. Område er utrygt and you can smell weeds around the area. Not worth the price, although its located close to the train station.

The worst hotel. Old, small stairs, no lift, felles toilet on the third floor, room is small, walls and windows were broken, mye støy, broken electric fan. We change our room to the Ground floor with own bathroom and tiny fan. Område er utrygt and you can smell weeds around the area. Not worth the price, although its located close to the train station.

2

Erika

21 abr 2024

·

Se alojó 3 noches

Vi beställde rum med två enkelsängar men fick en jättesmal dubbelsäng istället. Mycket slitet hotell som inte alls framgick av bilder och beskrivning. För den standarden otroligt dyr. Enda positiva var läget.

Vi beställde rum med två enkelsängar men fick en jättesmal dubbelsäng istället. Mycket slitet hotell som inte alls framgick av bilder och beskrivning. För den standarden otroligt dyr. Enda positiva var läget.

4

Kate

2 oct 2024

·

Se alojó 1 noche

The hotel is really well located for Paddington Station and very well priced for London, but you really don’t get much for your money! My room was on the lower ground floor beside the street, and I was woken during the night several times by different noises. Someone arrived at the hotel early in the morning and had a loud confrontation with the receptionist right outside my window which made it hard to get back to sleep. The surfaces of the bedside tables were sticky and the place felt very unclean. Then, as I was leaving in the morning, I noticed a small cockroach run across the carpet! I wouldn’t recommend staying here unless you really need somewhere, although with a bit of love it has the potential to be a good hotel.

The hotel is really well located for Paddington Station and very well priced for London, but you really don’t get much for your money! My room was on the lower ground floor beside the street, and I was woken during the night several times by different noises. Someone arrived at the hotel early in the morning and had a loud confrontation with the receptionist right outside my window which made it hard to get back to sleep. The surfaces of the bedside tables were sticky and the place felt very unclean. Then, as I was leaving in the morning, I noticed a small cockroach run across the carpet! I wouldn’t recommend staying here unless you really need somewhere, although with a bit of love it has the potential to be a good hotel.

6

Harish

11 jun 2023

·

Se alojó 4 noches

Convenient hotel near to Paddington station and walkable to my place of work. I was out all day and night so can’t really judge it. But a tired hotel in need of a makeover.

Convenient hotel near to Paddington station and walkable to my place of work. I was out all day and night so can’t really judge it. But a tired hotel in need of a makeover.

10

Jan

19 may 2024

·

Se alojó 2 noches

Ideally suited to arrivals from Paddington, great access to all the sights with underground & bus routes right outside your door. Great variety of good value places to eat on your doorstep and lovely area around the river and park to chill. Rooms were very compact but everything you needed if you are looking for a base to explore London on a budget. Staff were very helpful and amenable providing left luggage facility. Would definitely stay again.

Ideally suited to arrivals from Paddington, great access to all the sights with underground & bus routes right outside your door. Great variety of good value places to eat on your doorstep and lovely area around the river and park to chill. Rooms were very compact but everything you needed if you are looking for a base to explore London on a budget. Staff were very helpful and amenable providing left luggage facility. Would definitely stay again.

6

catherine

13 may 2024

·

Se alojó 3 noches

Guys at desk were very friendly and helpful. I felt safe there, around corner from the trains, tight next to loads of cafes and 5 mi s to Hyde park. Look what do you expect for 63 sterling a night. Guys said they need to do repairs but they are always booked out. Best do snag list and just do one room at a time. Has potential to be more, they are doing their best.sheets and towels v white and bed was comfy.

Guys at desk were very friendly and helpful. I felt safe there, around corner from the trains, tight next to loads of cafes and 5 mi s to Hyde park. Look what do you expect for 63 sterling a night. Guys said they need to do repairs but they are always booked out. Best do snag list and just do one room at a time. Has potential to be more, they are doing their best.sheets and towels v white and bed was comfy.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

No hay suficiente información en las reseñas.

Reseñas de huéspedes relacionadas

4

Jan

1 jun 2022

·

Se alojó 4 noches

siden: Beliggenhed, bruser fungerer, radiator varm, EL-kedel virker, anbefales kun til max 3 overnatninger. - siden: Beskidt, ingen roomservice, små rum, lys og TV fungerer ikke

siden: Beliggenhed, bruser fungerer, radiator varm, EL-kedel virker, anbefales kun til max 3 overnatninger. - siden: Beskidt, ingen roomservice, små rum, lys og TV fungerer ikke

2

Ali

17 dic 2022

·

Se alojó 4 noches

Rooms are dirty, carpet in the room needs to be change, perfect location, no room service at all. Only the guy at the reception was nice and heipful.

Rooms are dirty, carpet in the room needs to be change, perfect location, no room service at all. Only the guy at the reception was nice and heipful.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

2

Juan

31 dic 2022

·

Se alojó 19.356 noches

La habitación sucia y mal mantenida. El baño con lavamanos tapado y sucio. No hicieron aseo en la habitación ninguno de los 3 días, a pesar de solicitarlo especialmente. Lejos el peor hotel que he reservado por EXPEDIA. No debiesen prestarse para promover este tipo de recintos.

La habitación sucia y mal mantenida. El baño con lavamanos tapado y sucio. No hicieron aseo en la habitación ninguno de los 3 días, a pesar de solicitarlo especialmente. Lejos el peor hotel que he reservado por EXPEDIA. No debiesen prestarse para promover este tipo de recintos.

2

Tamara

28 nov 2022

·

Buenos días, el alojamiento estaba completamente sucio (baño, suelo, moqueta, paredes, todo). Al entrar en el edificio se puede apreciar un olor raro. De 3 días que estuvimos solo pudimos disponer de toalla para la ducha el último día, con suerte teníamos la de manos y pudimos utilizarla para secarnos después de la ducha, me consta que otros usuarios no tuvieron esa suerte. Por no hablar de que el agua para la ducha era fría, no salía agua caliente y no había servicio de limpieza, es más te dejan varias bolsas de basura en la papelera para que tu mismo las tires en el contenedor. Verdaderamente esta en malas condiciones para tenerlo en una página de reservas como esta. Intenté contactar con ustedes por varios medios y me ha sido imposible. me parece una vergüenza que den esta opción como hotel de 3 estrellas que te hagan pagarlo directamente desde la web y luego no haya ningún tipo de soporte por parte de Expedia, hago extensible mi reclamación tanto al hotel como a ustedes por no tener esto en cuenta ni dar soporte o solución a sus clientes. Estoy totalmente insatisfecha y por ello no volveré a usar su página para hacer reservas. Exijo una compensación

Buenos días, el alojamiento estaba completamente sucio (baño, suelo, moqueta, paredes, todo). Al entrar en el edificio se puede apreciar un olor raro. De 3 días que estuvimos solo pudimos disponer de toalla para la ducha el último día, con suerte teníamos la de manos y pudimos utilizarla para secarnos después de la ducha, me consta que otros usuarios no tuvieron esa suerte. Por no hablar de que el agua para la ducha era fría, no salía agua caliente y no había servicio de limpieza, es más te dejan varias bolsas de basura en la papelera para que tu mismo las tires en el contenedor. Verdaderamente esta en malas condiciones para tenerlo en una página de reservas como esta. Intenté contactar con ustedes por varios medios y me ha sido imposible. me parece una vergüenza que den esta opción como hotel de 3 estrellas que te hagan pagarlo directamente desde la web y luego no haya ningún tipo de soporte por parte de Expedia, hago extensible mi reclamación tanto al hotel como a ustedes por no tener esto en cuenta ni dar soporte o solución a sus clientes. Estoy totalmente insatisfecha y por ello no volveré a usar su página para hacer reservas. Exijo una compensación

10

RAFAEL

28 jul 2022

·

Se alojó 1 noche

Diseño de la propiedad

Diseño de la propiedad

2

Samantha

30 dic 2024

·

Se alojó 1 noche

Absolutely filthy, dirt, urine stains on bedding, urine smell in room. Revolting bathroom, dirt everywhere. Windows cracked and covered in dirt. Do not stay here. We had to find another hotel as it’s not fit for purpose. Images on the hotel advertisement are not for this hotel they are fake. Worst hotel I have ever seen.

Absolutely filthy, dirt, urine stains on bedding, urine smell in room. Revolting bathroom, dirt everywhere. Windows cracked and covered in dirt. Do not stay here. We had to find another hotel as it’s not fit for purpose. Images on the hotel advertisement are not for this hotel they are fake. Worst hotel I have ever seen.

2

Richard

17 dic 2024

·

Se alojó 3 noches

I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room. I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.

I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room. I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.

Política del establecimiento

Entrada

Salida

Entrada a partir de la(s) 00:00

Antes de la(s) 11:00

Interesante

Políticas e información adicionales sobre esta propiedad.

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Precios para las próximas fechas

noviembre 2026

diciembre 2026

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Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.