Hotel Cloud-ZhongShan

I use Hotels.com for my constantly travels and have book hundreds of rooms/nights in Taipei. This is the first hotel that really really angered me because of their deceptive listing and poor service. Nothing went right with my stay. 1) Room does not look like the picture - not even close. When I raised the issue with the staff, they told me they have multiple room types of Standard Double Room, so they show the best on the listing, while give the worst at arrival. I had to make a huge fuss in order for them to honor my booking and give me the room that was shown on Hotels.com listing. 2) Laundry room does not look like the listing picture. I booked here partly because I need to freshen up my laundry on a long business trip. The actual laundry barely has 1 old style top-load washer and 1 dryer, multiple and more advanced machines depicted in their photos. The single washer us constantly in use, so I couldn't even do a simple load of clothes. 3) Stairs and steps EVERYWHERE! It's like someone designed the hotel to maximize the likelihood of guests tripping and falling. Street to front door landing has steps. Front door has yet another step into lobby. Lobby to elevator has steps. Once out of the elevator, they use high resistant carpet so you can't wheel your luggage easily. Even the bathroom has steps. 4) Non-working internet and staff has no solution and no apologies. Internet didn't worked at all during my entire stay and I couldn't do any work at all!

ジムと朝食がついているのがとても良かったです。また、交通の便もよかったのでまた利用したいです。

台北旅行のロケーションとしてはとてもいいところでした。 宿の近くにもお店もたくさんあるので、買い物にも困りません。 部屋に窓がない変な部屋でしたが、ホテルにいたのはほとんど夜だったので、あまり気になりませんでした。 部屋もいつもとてもきれいに清掃してもらえるし、朝食も食べ放題だし、有料だけど洗濯機もあるので、ある程度の長期滞在でも安心できると思います。

Very friendly staffs and liked with laundry facility

便利で充分な設備。スタッフも良い。

客房很乾淨，明亮，浴室也很乾淨，晚上工作比較晚才check in 但服務人員非常親切用心，引導停車，地點很不錯，旁邊有便利商店，附近也有一些小吃，早餐也簡單但供應充足！

職員服務整體滿意 空調溫度過冷 家人要坐輪椅，無法從9樓沿樓梯走上10樓吃早餐

地方算整潔乾淨，飯店對面有便利店方便有時買零食，飲品之類，離捷運站都係出左行一條直路就去到 員工都算有禮貌，但唔算醒目，對於附近地方介紹唔夠清楚，呢方面可以再進步，介紹多d地方俾遊客，同埋可以多d笑容

台中駅から近く、ホテルの設備も良いと思います。

The bedroom hadn't been thoroughly cleaned - I found a fake nail and hair in the cupboards. The hotel also advertised a gym facility. This was not working when I arrived and the gym equipment were incredibly old. The staff were lovely and friendly, but this is a very budget hotel.

Quiet room Couches are dirty Pillows have hair Nice breakfast

到達酒店門口大堂同房間時有d驚訝... 實況同照片唔同，現場無咁光鮮，有d舊，比照片欺騙左，好彩住落都ok... 但房既冷氣係中央，唔夠涼，有時會出汗，如果房間冇得調校冷氣好唔方便... 建議酒店都差唔多時間要做下裝修，同埋加強清潔，浴室天花板有發霉 大堂員工服務係ok既，友善，住左4晚其實都見唔少人入住，附近都有茶飲店，便利店，小食店，酒店位置在兩個站中間

The hotel staff are nice and helpful. Very basic breakfast provided. The nearest MRT is ZHONGSHAN station Exit R9, just 5 min walk to this hotel. Plenty of restaurants nearby and 15 min walk to Shuangcheng Street Night Market. However, the room is dirty and very humid. There was a dehumidifier inside the small room and it was noisy and it just stopped working once the water tank was full. A strange smell stayed in the room, probably this hotel building is too old and not very well ventilated. But What can you expect booking a hotel room at this cheap price in Taipei CBD?

非常乾淨，夜間很安靜 ～～

房間很大及乾淨

客房很乾淨，明亮，浴室也很乾淨，晚上工作比較晚才check in 但服務人員非常親切用心，引導停車，地點很不錯，旁邊有便利商店，附近也有一些小吃，早餐也簡單但供應充足！

Shower had mould everywhere. We called and asked for a new room but they said they were fully booked. We called back and said we would give a 1 star review and want a refund. All of a sudden the room next door was available. AC didnt cool past 28C. They gave us a fan.

Good location and clean

La chambre était très petite, pour deux personnes on se marche dessus. La chambre était sale, très poussiéreuse, les draps avaient des taches et une mauvaise odeur Le matelas était horrible. Pas du tout confortable, on pouvait sentir les ressorts nous transpercer. Je n’aime pas mettre de très mauvaises notes mais après 2 nuits dans cet hôtel mon état de fatigue pour le reste de mon séjour ne me permets pas de mettre plus. Le petit déjeuner était peu fourni et mal indiqué Seul point positif, le personnel était sympathique, nous a fourni des draps et couvertures supplémentaire pour un tout petit peu moins sentir les ressorts Mauvais rapport qualité prix

房間整體清潔。服務員有禮貌。早餐亦很適中。

It's close to the road, so it's noisy. I heard the sound of the water pipe in the next room because the wall is thin...others are fine

地點好，距中山捷運站步行約8至10分鐘，附近食肆多。房間、浴室頗大，喜歡房內沒舖地氊，沒有霉味。花灑出水猛，洗浴舒暢。

無駄に部屋が広い。　換気扇の音が一日中鳴っていてうるさい。

Good but musky. They should keep the dehumifiers on 24/4

房間很大及乾淨

This is the first hotel experience where I had to switch rooms 3 times due to the smell. The rooms were muggy and humid, this couple with the smell from the air/air condition I was already looking to check out after barely sleeping through the first night. The rooms are old and the vinyl floors are peeling at the edges. The only comfort were the fluffly yet firm pillows but sadly even that was stained by the smell of the damp air. I don't know how this hotel is rated 3-4 stars. It is 2.5 at most. Thankfully the front desk was accommodating to switch the rooms multiple times. However my guess is thay they are used to this complaint as I had one guest demanding a refund while I was waiting in the small lobby for my taxi. Overall, my first experience in Taiwan was tainted as a result of my hotel experience. Thankfully, Taipei's food experience made up for it.

職員服務整體滿意 空調溫度過冷 家人要坐輪椅，無法從9樓沿樓梯走上10樓吃早餐

予約時の情報では、窓なしの表示がなかった。

Room was narrow and air conditioner does not warm the room.

La chambre était très petite, pour deux personnes on se marche dessus. La chambre était sale, très poussiéreuse, les draps avaient des taches et une mauvaise odeur Le matelas était horrible. Pas du tout confortable, on pouvait sentir les ressorts nous transpercer. Je n’aime pas mettre de très mauvaises notes mais après 2 nuits dans cet hôtel mon état de fatigue pour le reste de mon séjour ne me permets pas de mettre plus. Le petit déjeuner était peu fourni et mal indiqué Seul point positif, le personnel était sympathique, nous a fourni des draps et couvertures supplémentaire pour un tout petit peu moins sentir les ressorts Mauvais rapport qualité prix

I use Hotels.com for my constantly travels and have book hundreds of rooms/nights in Taipei. This is the first hotel that really really angered me because of their deceptive listing and poor service. Nothing went right with my stay. 1) Room does not look like the picture - not even close. When I raised the issue with the staff, they told me they have multiple room types of Standard Double Room, so they show the best on the listing, while give the worst at arrival. I had to make a huge fuss in order for them to honor my booking and give me the room that was shown on Hotels.com listing. 2) Laundry room does not look like the listing picture. I booked here partly because I need to freshen up my laundry on a long business trip. The actual laundry barely has 1 old style top-load washer and 1 dryer, multiple and more advanced machines depicted in their photos. The single washer us constantly in use, so I couldn't even do a simple load of clothes. 3) Stairs and steps EVERYWHERE! It's like someone designed the hotel to maximize the likelihood of guests tripping and falling. Street to front door landing has steps. Front door has yet another step into lobby. Lobby to elevator has steps. Once out of the elevator, they use high resistant carpet so you can't wheel your luggage easily. Even the bathroom has steps. 4) Non-working internet and staff has no solution and no apologies. Internet didn't worked at all during my entire stay and I couldn't do any work at all!

Great staff, all, not hit and miss. Clean room, great aircon and Television.

The staff's response was very quick and satisfactory in resolving my concerns. Transportation was convenient, and the room condition was good. I would stay here again.

客房很乾淨，明亮，浴室也很乾淨，晚上工作比較晚才check in 但服務人員非常親切用心，引導停車，地點很不錯，旁邊有便利商店，附近也有一些小吃，早餐也簡單但供應充足！

This is the first hotel experience where I had to switch rooms 3 times due to the smell. The rooms were muggy and humid, this couple with the smell from the air/air condition I was already looking to check out after barely sleeping through the first night. The rooms are old and the vinyl floors are peeling at the edges. The only comfort were the fluffly yet firm pillows but sadly even that was stained by the smell of the damp air. I don't know how this hotel is rated 3-4 stars. It is 2.5 at most. Thankfully the front desk was accommodating to switch the rooms multiple times. However my guess is thay they are used to this complaint as I had one guest demanding a refund while I was waiting in the small lobby for my taxi. Overall, my first experience in Taiwan was tainted as a result of my hotel experience. Thankfully, Taipei's food experience made up for it.

Shower had mould everywhere. We called and asked for a new room but they said they were fully booked. We called back and said we would give a 1 star review and want a refund. All of a sudden the room next door was available. AC didnt cool past 28C. They gave us a fan.

フロントスタッフか親切

The staff went above and beyond to make me feel comfortable and welcome. I would definitely go back there!

窓付きの部屋でした、十分な広さでした。 私が宿泊した時は、非常に静かでした。 従業員のかたがたの対応は、フレンドリーで、とても良い感じでした。日本語は、一生懸命、話しているのが、良く分かりました。何も、問題なかったです。

櫃檯人員親切，地理位置良好

地點好，距中山捷運站步行約8至10分鐘，附近食肆多。房間、浴室頗大，喜歡房內沒舖地氊，沒有霉味。花灑出水猛，洗浴舒暢。

地點方便

The staff's response was very quick and satisfactory in resolving my concerns. Transportation was convenient, and the room condition was good. I would stay here again.

good location

Location is great. Not too crowded, but not far away from metro station and shopping mall.

地點很好. 不錯的選擇

飯店位置很不錯，附近很多好吃的餐廳，交通上也很方便，捷運中山站下車走個幾分鐘就到。

近くに飲食店が多くて良い

2度目ですが、中山駅から近いの（出口3から徒歩10分ぐらい？）と、目の前にセブン、ファミマがあるので便利ですし、小龍包をはじめ料理の美味しい「金品茶楼」が、同じ並びの数軒隣です。 両替のできるお茶屋さんも歩いてすぐなので、そういう不安がある方にも勧められます。 朝食は必要十分な質だと思いますが、スープ類とお水がない（自分が見つけられてないだけかも）のだけ気になります。 あと、一緒に泊まった人が館内の独特のにおい（木の香りのような…うまく表現できませんが）が苦手と言っていたので、匂いに敏感な方は注意が必要かもしれません。 フロントは中国語と簡単な英語のみの対応ですが、特に案内の紙を見せながら説明してくれるので問題はないと思います。

櫃檯人員親切，地理位置良好

ジムと朝食がついているのがとても良かったです。また、交通の便もよかったのでまた利用したいです。

早餐不錯，房間乾淨

客房很乾淨，明亮，浴室也很乾淨，晚上工作比較晚才check in 但服務人員非常親切用心，引導停車，地點很不錯，旁邊有便利商店，附近也有一些小吃，早餐也簡單但供應充足！

日替わりメニューを希望します

Nice, clean, but old boutique hotel in the area, breakfast is nice.

早餐只到九點，有點早！

短期間の滞在なら、これで十分。ロケーションもよく、 施設も清潔。朝食は至って普通だが、少ないことはない。

La chambre était très petite, pour deux personnes on se marche dessus. La chambre était sale, très poussiéreuse, les draps avaient des taches et une mauvaise odeur Le matelas était horrible. Pas du tout confortable, on pouvait sentir les ressorts nous transpercer. Je n’aime pas mettre de très mauvaises notes mais après 2 nuits dans cet hôtel mon état de fatigue pour le reste de mon séjour ne me permets pas de mettre plus. Le petit déjeuner était peu fourni et mal indiqué Seul point positif, le personnel était sympathique, nous a fourni des draps et couvertures supplémentaire pour un tout petit peu moins sentir les ressorts Mauvais rapport qualité prix

房間整體清潔。服務員有禮貌。早餐亦很適中。

2度目ですが、中山駅から近いの（出口3から徒歩10分ぐらい？）と、目の前にセブン、ファミマがあるので便利ですし、小龍包をはじめ料理の美味しい「金品茶楼」が、同じ並びの数軒隣です。 両替のできるお茶屋さんも歩いてすぐなので、そういう不安がある方にも勧められます。 朝食は必要十分な質だと思いますが、スープ類とお水がない（自分が見つけられてないだけかも）のだけ気になります。 あと、一緒に泊まった人が館内の独特のにおい（木の香りのような…うまく表現できませんが）が苦手と言っていたので、匂いに敏感な方は注意が必要かもしれません。 フロントは中国語と簡単な英語のみの対応ですが、特に案内の紙を見せながら説明してくれるので問題はないと思います。