Lakes Edge Holiday Park

Smuk udsigt. I forhold til prisen levede det ikke op til forventningerne. Meget lille værelse og fugt i loftet

Good stay and easy booking

景色の良いところで、鴨やウサギなどの野生動物にも囲まれて楽しく過ごせました。 共有のバーベキューグリルで湖や山々を見ながらのバーベキューを楽しめました。

The views were stunning. A bit of a headache that due to the weather, they were closing the gates at 6pm so we had to adjust travel plans to get there in time.

This was one of the worst customer service experiences we have ever had. On 9 July at around 7:00 pm, after having dinner, we returned to our cabin. The road leading up to the cabins had been closed because it was slippery, so we stopped at the entrance to unload our luggage. We were not trying to drive past the closure or ignore the roadblock. We simply stopped to unload our bags while following the instructions that had been given by another staff member. A female staff member then walked down, moved the traffic cone, and immediately started shouting at us to move our car. She was extremely aggressive and even used the “f word” while speaking to us. We were travelling with young children, who witnessed the entire incident. We were completely shocked. There was absolutely no reason to speak to guests in such a hostile and disrespectful way. If there were safety concerns, they could have been explained politely and professionally. We fully understand the importance of safety, especially when roads are slippery. However, safety does not justify abusive language or aggressive behaviour towards paying guests. This completely ruined our experience and left our children upset and confused. We hope the management takes this feedback seriously and provides better customer service training. No family should be treated this way.