Motel Idéal Ste-Rose

The bed in my room was very comfortable. The seating in the room left much more to be desired.

We got there and when we were being told the cleaning staff did not have our room ready. We had driven for 13 hours and i asked if there was another room that we could have she said the cleaners did not update the computer . Exactly at 3 oclock the room was ready at this time there was about 5 other people waiting. We went to our room the tiolet was not flushing. I had to reach in the tank and hook the handle in the tank. There was only a couple of towels in the room. The floor had pop or something spilled on ot and it was sticky. The fridge was not working not cold at all. Someone had an ice pack in the little freezer and even that was dripping. We made do for the first night and i let them know at the desk we would need towels an extra pillow ans blanket. We were already in bed when they showed up. That was the last we seen of them. The next day when we got back to shower and change they had n̈ot been there, we still had no fridge ot towels rooms were not cleaned garbage not touched. I was not impressed. Most definately will never be back there again. Waste of money, way over priced.

The room we got was not clean. You sit on the bed and it crunched and crinkle like made terrible noises. I requested a king size bed. They gave me a queen size bed we went and they gave us another room with a king size bed. I found the room was not clean. My husband took a shower and he walked on the floor a couple of times and his feet were filthy and I was extremely upset then. You advertise free breakfast. There is no breakfast either day we spent there what we did get on the second day was a yogurt. Your hotels are not equipped for handicap seniors with major disabilities. I was not impressed at all. I would not recommend your hotel and I'm a little concerned that there may have been bedbugs in it And for the price that you charged. I would definitely not recommend your hotel. Kevina

Problèmes de communication, chambre sale

Check in was terrible. We were supposed to check in at 4pm but the room was not ready. They tried to overcharge me for one of the rooms, advising that I did not order the right room. I ordered two rooms exactly the same. The reception ended up giving me the room for the hotels.com price.