MainStay Suites Carlsbad South

Really like the layout of the room, we were on the 4th floor and only 1 elevator. We requested top floor, but if you are unable to do stairs may want a lower floor. Room was clean, full size fridge was very nice. We would definitely stay here again!

Property has pictures of a “water park” that’s 15 minutes down the road. It’s NOT apart of the hotel. It smells like wet dog. Bed sheets were dirty. Head board had sticky splatters on it. Once we told the lady down stairs she said “housekeeping knows. They are getting new ones” Absolutely filthy carpets and even more disgusting bathrooms.

This hotel is great but Expedia is full of lies. There is no pool here. That photo is a city park. When I notified them they refused to fix the misleading photo. Stay at this hotel but book through their website and not Expedia.

We had no idea the elevator was broken. It would have been nice to have been notified prior to our arrival and check-in. Due to my husband’s injury, using the stairs was not an easy task. The breakfast area was untidy. In our room, the toilet paper roll was completely wet. There were hairs in the shower, so I’m not sure how well the bathroom was cleaned prior to our arrival. We checked out a day early because we did not want to stay another night.

Decent stay, but needs an upgrade. Bteakfast was adequate. No pool. Bed was comfortable and staff were helpful.

The room we got was on level 2. The elevator was not working, We had to carry our heavy luggage ourselves as they didn’t have anyone to help and they didn’t tell us in advance about it. The towel at room had big patches of blood. The front office was very casual about it and didn’t even apologize

Very easy checking in and getting into room. Was very surprised the room layout was just like the pictures. 2 beds and a pullout was just what I needed and just what I reserved. That was very nice. The young lady at the front desk was very into her tic tok videos because each time I went to the front desk, she was so mesmerized by whatever she was watching she could not look up or even recognize I was standing less than a foot away from her. Wasn’t really worried about this, it was more funny than anything. My big complaint is that the second picture for this place shows a beautiful pool with several watersides. Come to find out that this does not exist. Shame on you Mainstay for tricking your guests like this. I should have known better but how can you get away with this kind of sorcery??? Why not just advertise your rates at $5 and tell your potential guests “free unlimited craft beers”?? While I was satisfied with the service and the stay, I do not appreciate being bamboozled by fake pictures and false pretenses. I’m curious how many others were lured here thinking they were going to enjoy the festivities only to be let down by walking out into the courtyard and finding cornhole instead of a water park🤔

The photos on this website showed swimming pool and water slides, which was expected to be on site not 5 miles away. The photos should be removed because that was very misleading. After missing the caverns my family was looking forward to some pool time after such a hot day. And then we had to settle for corn hole. Other than those let downs the stay was good. Staff was nice and friendly.

It’s actually surprisingly nice stay for the Cave tour on the next morning. The room is good very size. It has a clean and nice bathroom, together with a small but full kitchen. They have a very small fitness area but only good for simple workouts or just cardio. Overall a great stay.

Our room was clean, the bed was comfortable, and the shower was fantastic. The laundry facilities were clean and very much appreciated.

Shower was cracked and dirty. AC unit was musty. Lack of overall care and cleanliness.

Property has pictures of a “water park” that’s 15 minutes down the road. It’s NOT apart of the hotel. It smells like wet dog. Bed sheets were dirty. Head board had sticky splatters on it. Once we told the lady down stairs she said “housekeeping knows. They are getting new ones” Absolutely filthy carpets and even more disgusting bathrooms.

Clean and well maintained. Quiet.

We had no idea the elevator was broken. It would have been nice to have been notified prior to our arrival and check-in. Due to my husband’s injury, using the stairs was not an easy task. The breakfast area was untidy. In our room, the toilet paper roll was completely wet. There were hairs in the shower, so I’m not sure how well the bathroom was cleaned prior to our arrival. We checked out a day early because we did not want to stay another night.

The building appeared either brand new or newly renovated. Smelled good. All areas were clean. Very quiet. Full sized refrigerator. Stove in the room with all items needed to cook with available. Even has a dishwasher in the room. Very basic continental breakfast. I would definitely stay here again.

Clean, nice rooms, friendly front desk staff

The room we got was on level 2. The elevator was not working, We had to carry our heavy luggage ourselves as they didn’t have anyone to help and they didn’t tell us in advance about it. The towel at room had big patches of blood. The front office was very casual about it and didn’t even apologize

The hotel was disgusting. There was food, crumbs and trash everywhere. There was no shampoo either. The dispenser was empty as if someone hadn’t gone into that room for an extended period of time. The bathroom was the worst. The couch and the ottoman/table had stains all over it. It appears no one cleaned the room before we checked in. The WiFi also wasn’t working and front desk said all they could do was call in and report to IT. I don’t recommend this place at all and will never stay here again. So gross.

Very spacious, cleanliness, and atmosphere were great.

Clean, large, comfortable

Great place to stay Large room with everything from full kitchen to ironing boards etc Perfect for an overnight or longer

Nice facility in great shape. Room was comfortable and updated. Staff was nice. Only issue was with the room design and furniture selection. We stayed in a king room and there is only 5" gap between the right side of the bed and the AC unit, making it a little tough to squeeze by to get in bed.

The room smell like dog utine

Clean, Updated, Kitchenette and nice gym, exactly what I'm looking for in a hotel.

Friendly staff, spacious room with great kitchen set up. Decent breakfast downstairs as well.

Got to room & fridge was unplugged so it wasn’t cold at all for our cold groceries. Plugged it in & knew why, there was a loud noise that didn’t go away even after 4-5 hours so had to consume all perishables & unplug it. Then the room was 77 when we got there so it took hours to cool down. During the night it kept shutting off & wouldn’t come back on until it was at least 6-8 degrees above the temp we set it so everyone said they didn’t sleep well because it was so hot in the room. There were bags of beer cans by the elevator & someone threw up in the elevator. Still wasn’t cleaned up the next day. Never staying there again!!

We asked for a handicapped-accessible room and were pleased to see all the grab bars and low tub threshold. We also like the size of the room and the movable table. The only complaint was the unusually loud refrigerator.

One of the best hotels we have stayed in. Full size refrigerator was so welcome. Bed was super comfortable.

New, clean, comfortable. Kitchen and sofa made it homey.

this was a comfortable stay for our 3 nights in the area. At first we were placed in a room in which the neighbors were extremely loud with no regard to anyone else. We quickly asked to be moved and were accommodated immediately (bonus points for the staff person that made this happen and was so nice about it). Our new room was much quieter and made our stay much better. We were in one of the suite rooms, which had the kitchen area. We did not really use the kitchen but did take a peek at everything. Of everything in the room, the kitchen stuff - plates, utensils, pans etc...needed the most help in regards to being clean- stuff just was not really great and really could use a good scrubbing. We did use glasses and plates to reheat leftovers one night, but did not use anything without first cleaning the items ourselves. The rest of the room was much better in regards to being clean and tidy. We did think the lighting was not great overall- pretty dim. We would have loved another light in the room. Bed was comfortable and the shower was hot so no complaints there. Overall the room was fine for us. Main spaces of this place were well lit and very clean. We didn't get to use the outside space due to it being cold, but it would have been a great place to hang out if it had been warmer. Breakfast was decent, you will not go hungry. Location was good for us as we were in this area to go to the caves and the national park just across the border. I felt price was ok for this place

The hotel was fine. Their policy of reservation being non-refundable was unfortunate. When booking on Hotel.com I put my date as 2/5. When the booking went through, it turned out to be 2/20. I hit confirm then immediately realized the error. I immediately went through Hotels.com and they directly reached out to the hotel. They were informed the manager wouldn’t be in until the next day. My husband was driving cross country and needed a hotel room. I made a reservation for 2/5 paying $40 more than my original reservation at their hotel hoping they would realize it was just a mistake. I just heard that they wouldn’t refund the money. I am out $135. Wouldn’t recommend them regardless of how nice the hotel may be. Service is more important.

Upon checking it looked like it was going to be great. Late in the evening there was a terrible smell in the room. Like badly burnt popcorn. My wife could not sleep but we turned on the fans and put up with it. Smell gone in the morning. The next day we returned to our room in the early evening and all was good but shortly the smell came back. We reported it to the lobby staff and they came to inspect. They noticed it as well but couldn’t offer any solutions. We asked for another room but were told that was not possible because they were booked. It didn’t seem that busy so we checked online and rooms were available. Staff said to book it but at our expense. We asked for management to be advised and apparently they were and again offered no solution. Very disappointed mostly with the lack of concern and willingness to correct when they had options. The refrigerator was noisy that last night and may have been the problem as it may be going bad. Not sure but terrible customer service. I may have rated them too high.

There were so many problems with the cats, I don’t know where to begin. 1) Check in-front desk clerk was rude and on a personal phone call via her air pods. She gave us one key for the room and failed to activate for the two days of our stay—so we ended up locked out of our room. 2) The bathroom fan didn’t work. The shower pan was ringed with a rusty red mildew/mold. 3) No lotion or conditioner were provided in the rooms. 4) The refrigerator began making a very load grinding sound—clearly it was dying. 5) At midnight, the lobby was vacuumed. This shouldn’t be a problem, but the room was right off the lobby, so we were awakened by the noise. This should have been done in the late morning. 6) Breakfast-worst included breakfast ever! No milk was available for cereal. There was no butter for toast or English muffins and no knives to spread anything on the toast or English muffin 7) WiFi-despite having the password, it kicked us off after 5 min. Don’t bother trying to use LTE bc there was limited signal. 8) Ramp-there is no ramp to wheel luggage from the lobby to the parking lot. Ultimately, this was the BIGGEST waste of money. I will NEVER stay at this or any other Main Stays. And I’m highly suspect of properties within the Choice hotels brand. For the money, La Quinta never disappoints. Avoid Main Stays and head down the street to LaQuinta.

The lady at the front desk great! Hands down best customer service.

Great customer service from staff and manager on duty during the Night Shift

The experience was absolutely amazing the front desk help on Saturday night we're the best.

A list of local restaurants was posted at the check in counter and everyone was incredibly friendly; from Stella at check in to the gentleman who helped with checkout.

Great customer service from a young lady from Roswell.

They double booked our room and we walked in on someone, the front desk lady was nice though

Comfortable hotel, friendly front desk staff. Lovely lobby to have coffee and visit, and yummy cookies at the front desk!!

Staff was friendly. Room was spacious. only complaint. Area not the greatest.

Great place to stay. Especially if you have a family. Nice proximity to town and Carlsbad Caverns.

There were truck races on the street in front of the hotel. Woke us up in the middle of the night

Nice clean hotel on the outskirts of Carlsbad. Great place to stay when visiting the caverns.

We stayed here while exploring the Guadalupe Mountains and Carlsbad Caverns. The room was plenty big for the 4 of us (2 adults & our 2 college children). The room and facilities were clean and nice. The room could have used a little deep cleaning, but overall it was clean. We did somehow accidentally get a handicap accessible room, so not sure what the size difference/layout would be for a regular room, but ours was good and worked well for us. We cooked breakfast in the room and packed lunches everyday, then ate out for dinner. I was not sure what cooking/eating equipment would be there so we brought our own. There was a full size refrigerator, 2 burner stovetop, small sink, microwave, toaster, mini coffee pot and mini dishwasher. It was just right for what we needed (definitely could have used bigger coffee pot, but we just made a lot of pots). I also saw things like a crockpot and BBQ tools that you could check out if you wanted. My family did go down to the continental breakfast for waffles, which they said were good. There was also some fruit, a juice machine, and I believe there was cereal. There is also a small "convenience store" in the lobby with snacks, cold drinks, frozen foods, etc. There are a lot of oil field workers that stay here, but I also saw many families on vacation. We were on Spring Break (2nd week of March). It was fairly full but it wasn't overly busy and never felt crowded. Staff was very friendly and helpful.

Nice rooms, friendly staff. Limited breakfast. Carlsbad is a boom town right now with oil and gas trucks and work pick-ups clogging the streets and workers filling the hotels so don’t expect anything else!

Excellent stay with comfortable bed and nice staff. Breakfast was ok. Close to Carlsbad Caverns. Great overall

It’s convenient place to stay for our visits to Carlsbad Caverns and Guadalupe Mountains. The rooms are spacious, well equipped with kitchen, sofa, etc. , the breakfasts are good, parking is easy, and staffs are friendly.

Stayed here while stopping through on cross country trip. Visited Carlsbad Caverns as well. This is in the newer section of town and was built in 2020, it says but it is very run down at the heels for it only being a few years old. It worked for a quick overnight stay, though, and it was clean with very kind employees. I left postcards to be mailed but realized an hour down the road that I forgot to address one. I called back and the front desk clerk was sweet and got it all taken care of for me. Lots of places to eat and get gas near by.

this was a comfortable stay for our 3 nights in the area. At first we were placed in a room in which the neighbors were extremely loud with no regard to anyone else. We quickly asked to be moved and were accommodated immediately (bonus points for the staff person that made this happen and was so nice about it). Our new room was much quieter and made our stay much better. We were in one of the suite rooms, which had the kitchen area. We did not really use the kitchen but did take a peek at everything. Of everything in the room, the kitchen stuff - plates, utensils, pans etc...needed the most help in regards to being clean- stuff just was not really great and really could use a good scrubbing. We did use glasses and plates to reheat leftovers one night, but did not use anything without first cleaning the items ourselves. The rest of the room was much better in regards to being clean and tidy. We did think the lighting was not great overall- pretty dim. We would have loved another light in the room. Bed was comfortable and the shower was hot so no complaints there. Overall the room was fine for us. Main spaces of this place were well lit and very clean. We didn't get to use the outside space due to it being cold, but it would have been a great place to hang out if it had been warmer. Breakfast was decent, you will not go hungry. Location was good for us as we were in this area to go to the caves and the national park just across the border. I felt price was ok for this place

This hotel is super clean & nice! The only downside is for the breakfast.. the only protean was boiled eggs. Lots of fruit, bread choices & cereals. Would consider if more of a continental INSTEAD of full.

Check in war leicht konfus. Wir hatten ein Zimmer für drei Personen gebucht, wir sollten aber 3 Zimmer erhalten, konnten das noch verhindern. Die Tür des Zimmers konnte nicht abgeschlossen werden, war vorher scheinbar nicht aufgefallen. Das Hotel ist relativ neu, zeigt aber bereits deutliche Gebrauchsspuren und mangelnde Sorgfalt des Personals. Das Frühstück ist sehr einfach gehalten, war des schlechteste auf unserer ganzen Reise.

Asked about shampoo and conditioner, was told it would be on the wall in the shower, it was not. Breakfast was the worst ever. Waffles was the only warm item.

Caulking in tub bathroom was dark brown (stained). Breakfast was minimal, refused a late check out.

The hotel was very clean, comfortable bed, large room, extra kitchen items could be borrowed (like a blender), and great staff. They were so friendly. Getting to Carlsbad Caverns was very easy (that is why we were in the area). Coffee available 24/7 in the lobby. Only two slight negatives. 1. Breakfast. They had cereal, blueberry muffins (not very good), THOMAS's! English muffins, bread, yogurt, apples, bananas, and hard-boiled eggs. After four nights, I was a little tired of the offerings. 2. Cell service was poor in the area of the hotel. Only one or two bars and service was slow. Not sure why as there were lots of businesses in the area.

The breakfast was awful and horribly unhealthy. Cold packaged boiled eggs in the fridge?!? GROSS. Except for apples and bananas, the whole menu was a carbohydrate nightmare.

The breakfast was terrible, staff wasn't friendly. And, the hotel was filled with mostly oil workers. I didn't feel safe having my children there.

Where to begin.... Could it be the awful breakfast of cold cereal and hard boiled eggs? Of course, this isnt available until 7am when practically everyone visiting has to be at their work. Or, could it be the housekeeping staff that walked in at 8:30 to clean the room when check out isnt until 11 am, and I've been working NIGHTS, AND THE DO NOT DISTURB SIGN IS HANGING ON THE DOOR?!?! Oh, it could be the grumpiest front desk staff eating McDonald's and attempting to talk to me with food in their mouth....or it might be the non-existent selection of all diet sodas and no candy bars at the hotel "store". Guaranteed, I will never stay here again, and I will tell all my staff to never stay here when visiting our sites. Other MainStays are wonderful....not this one.

Excellent stay with comfortable bed and nice staff. Breakfast was ok. Close to Carlsbad Caverns. Great overall

It’s convenient place to stay for our visits to Carlsbad Caverns and Guadalupe Mountains. The rooms are spacious, well equipped with kitchen, sofa, etc. , the breakfasts are good, parking is easy, and staffs are friendly.