The Westin Birmingham

Clean and great location to concert with shuttle service

The hotel has a lot of deferred maintenance and in some areas it is dirty. Also, the bridge to the parking structure allows non guests to enter the hotel without any security.

It was great except but if you go on a holiday expect the valet station to be abandoned and find your own parking in a giant confusing garage

Trip was to see a concert at a nearby venue. Complimentary shuttle buses were available. Very friendly and helpful staff.

Reserved two queens. When I arrived they said none available, only king and they would send a rollaway. It never arrived and when we finally reached someone they said none available. Please note we had a $20 charge for an extra person. Who then had to squeeze in bed with us or sleep on floor. My daughter bought items in lobby that required microwave and none available in room. Had to use bar microwave and get eating utensils from them. Felt like i was staying in an $80 budget hotel although they would have had a microwave in room. Checkin was extremely slow long line. Very disappointed for the amount of money being charged for the room. Parking was $20 for one night

The day of our reservation all the streets to the hotel were blocked and we had to park a few blocks away. When we got to the lobby at 4:30 it was mobbed and people were just waiting for their rooms. We were told we would have to wait and they would not give us any time estimate. There was a concert a lot of people were attending at the nearby convention center and people were changing and getting ready in the lobby bathroom. We didn’t get a room u til 6pm. It was extremely stressful. Also, there was no service recovery. You would think they would offer bottles of water or something. I won’t go back to this property knowing they can’t handle a large event.

It was easy to access from the interstate and staff was helpful. The restaurant bar and coffee stations were nice. The bathroom sink didn't drain well. The stopper for the sink was not connected. I hadn't noticed in the description that it was a room that connected to the another room. They kept jiggline the door and were loud going out as their door slammed. I will be careful not to let that happen again. Nice visit overall!

We went to the Westin for my grandsons 6th birthday. All he wanted to do was go to a hotel and swim and we chose the Westin. Could not take him to the pool bebause about 10 adults were smoking marajuana and playing loud music. I contacted the front desk and a security guard went out to the pool. I was watching from the window at the end of the hall. The people at the pool just lit up another one right in front of the guard and they did not leave the pool as directed by security. I literally went there for the pool and birthday. Needless to say I called back down to the front desk. After that the manager, Enricho called me apologizing and saying he was going to refund my room since I had such a bad experience. Well that was on Saturday, June 29th. He will not return my calls. I really thought the Westin was a nice hotel and thought they would be accommodating but I was so wrong and disappointed!

The hotel was very nice and has restaurants in walking distance. The parking was very narrow and a little hard to get into.

The check in process was horrendous. Due to an event several roads were blocked, which was understandable. The problem lies with calling the hotel on 3 different occasions and getting 3 different sets of information on how to get to the hotel/ park/ check in. One one occasion they even told us a manager would come out to speak to parking attendants about or reservation, but no one ever came. This process took over an hour and a half. No attempts were made to rectify this situation. I was only told ‘there is nothing we can do’ and ‘idk why they told you that’. Thanks

The carpet is atrocious! It gives Westin a bad name. I was embarrassed for them!

Dirty carpet, worn down furnishings, no food service, sleepy, slow, staff, etc. No reason to stay here; it may improve after renno.

I stayed for 3 nights. My bed wasn’t made a single time. The shower drain was blocked so water accumulated in the bathtub while showering. The pipe to the shower head had holes and was leaking. There was no vanity kit. For roughly $400 per night I was expecting much better. Extremely disappointed.

Very convenient to the football stadium, area was very clean, restaurants were above average. Staff was pleasant and courteous. No hot water on the morning of departure, very disappointing and only offered an apology....

Front desk was easy and friendly. The room was just OK, nothing outstanding. The bathroom shower was set to handheld sprayer that was directed into the face of anyone turning on the shower and the directly out of the enclosure soaking floor, towels and clothes. Shampoo and conditioner were not refilled since the last guest and almost empty. We called for fresh towels as the others got wet from the shower. Over an hour with no response. Went to the front desk in person and requested towels and removal of the wet towels. Fresh towels were left outside the room but wet towels not removed. At check in we asked if a restaurant reservation was needed and we were told no. Went to the restaurant at 5:30 and was told of a 45 minute wait and that they didn't accept reservations for 2 people anyway. Person stayed lounging back in his chair the whole time, no friendliness or understanding this was an issue. Said kitchen was short of staff. This was opening night for the musical Hamilton - how could a James Beard award winning chef have empty tables and turn away guests staying at the (expensive) hotel? Overall very disappointed - not up to Westin Hotel usual standards. Certainly not worth the money paid.

room was clean, except for the huge stain on the carpet. I would much rather have a microwave, rather than a safe. Shower was perfect for our needs.

The hotel has a lot of deferred maintenance and in some areas it is dirty. Also, the bridge to the parking structure allows non guests to enter the hotel without any security.

Check in was great!! Very busy day at hotel since there was a concert there that night. They made check in as quick as possible and the valet was as well. We got to the room and it was a different story. A bottle cap was on the floor in the bathroom, some random hairs on the bathroom floor and then empty bottles under the bed. Yes we were all a little grossed out but with on a very limited time frame for a scheduled event finding another hotel wasn’t an option. I also opened the closet to find the stand for my suitcase and the closet door almost fell off the hinges, I caught it very quickly and lifted to close it securely. I also walked though the room with wet feet due to forgetting some and stepped back into the bathroom floor leaving dirty foot prints right behind me……good lord clean the carpets!!!

The bathroom was not very clean. We could hear other guests talking all night above us. So noisy.

The first room we had reserved smelt terrible. Old musky smell, even smelt like someone may have smoked in there, there was scuffs on furnitures, water stains from cups on tables underneath the glass topper, the wall had a very noticeable water stain from what it looked like a wet roof. (Picture included) I wanted to also have the insurance incase I would get billed for smoking or damages that were already existed, when we had nothing to do with it. I went down the fronts desk and asked for another room, that was granted. New room smelt a bit better. But definitely still something there. It was as if the air filters haven’t been changed, or they were using a bad vacuum that was just spreading the stink on the carpet. The bathroom had none of our family’s hair in the shower curtain, and it wasn’t until getting ready for bed we lifted the 2nd bedsheet to find dried blood spots. Scuffs and water stains from cups on tables and furniture was still in this new room. Ice machine/dispenser on our floor also not turned on or working? The oddest part was when I was at the lobby waiting to get new card scanned, someone had walked into our old room that my husband and 3kids were waiting for my return. Noticed there were people in room still-turned and walked away. Very odd. I was still in transit trying to get to the room when my husband called me to tell me. We quickly went to the new floor and new room.

Room was a bit worn. Beds uncomfortable.

Met expectations. Bed was great. Pillows tooooooooo fluffy…..

Room size was reasonable and clean, but a bit worn. Staff were friendly. Onsite bar/restaurant and coffee shop were out of menu items. Left for the day at 7am and housekeeping was just beginning on our floor when we returned at 4:45.

Comfortable bed, friendly staff

The room is beautiful and the staff are very friendly!

Loved the beds soooo comfortable!

It was easy to access from the interstate and staff was helpful. The restaurant bar and coffee stations were nice. The bathroom sink didn't drain well. The stopper for the sink was not connected. I hadn't noticed in the description that it was a room that connected to the another room. They kept jiggline the door and were loud going out as their door slammed. I will be careful not to let that happen again. Nice visit overall!

They gave us an ADA, even though we did not request it. It would not have been a problem, but the shower was difficult to use, and water went all over the bathroom floor. This hotel is showing signs of wear and tear, and was very noisy.

The bathroom was not very clean. We could hear other guests talking all night above us. So noisy.

It was a decent room, seemed clean but nothing special. Staff was friendly but not overly helpful. Shower was kind of disappointing, especially for what they charge for the room. The body wash bottle was completely empty and the shower head pressure was about like a drinking fountain. It was a handheld shower head also, so when you had it on the pole it was very awkward and hard to adjust. No microwave and the barest few amenities like soap and such. There was a regular banging noise coming from the room above, which may have been some kind of work room. Thankfully, it mostly stopped during sleeping hours but not entirely. No coffee or any niceties in the lobby. I think they mostly charge for location at this hotel and that it's new.

Great hotel. Staff is Excellent!

Customer service was great!

The room was clean staff was terrible attitudes

Trip was to see a concert at a nearby venue. Complimentary shuttle buses were available. Very friendly and helpful staff.

This hotel is wasn’t nearly as nice as other Westin hotels I’ve stayed at. There was nothing wrong with it, it just didn’t go the extra mile and the staff seemed annoyed to be there.

Upon my early arrival, i was greeted promptly with a smile from guest services. I was allowed without question to check into my room a few hours early even though they were extremely busy due to a famous artists concert being held across the street that day at the stadium. Lobby was beautiful. Elevators were clean. My room was lovely with 2 clean, beds. Bathroom stocked and clean. Every Westin staff member i encountered was pleasant and helpful. Hotel is across the street from Protective Stadium .(Literally 2 minute walk to South Entrance) Multiple restaurants to choose from if you're hungry or thirsty. I did not valet park. I would definitely stay here again.

The day of our reservation all the streets to the hotel were blocked and we had to park a few blocks away. When we got to the lobby at 4:30 it was mobbed and people were just waiting for their rooms. We were told we would have to wait and they would not give us any time estimate. There was a concert a lot of people were attending at the nearby convention center and people were changing and getting ready in the lobby bathroom. We didn’t get a room u til 6pm. It was extremely stressful. Also, there was no service recovery. You would think they would offer bottles of water or something. I won’t go back to this property knowing they can’t handle a large event.

Customer Service's was top tier. The room was clean and the bed gave me a great night sleep.

They were really busy so the 4pm check in time wasn't possible for a lot of people. The front desk team seemed aggravated due to back ups and housekeeping not being faster. I wasn't impressed with the communication between housekeeping and the front desk.

The check in process was horrendous. Due to an event several roads were blocked, which was understandable. The problem lies with calling the hotel on 3 different occasions and getting 3 different sets of information on how to get to the hotel/ park/ check in. One one occasion they even told us a manager would come out to speak to parking attendants about or reservation, but no one ever came. This process took over an hour and a half. No attempts were made to rectify this situation. I was only told ‘there is nothing we can do’ and ‘idk why they told you that’. Thanks

great location

Very convenient access to everything. Nice place. However the staff dropped the ball a few times on some significant things that caused inconveniences. But they were all very nice. Would definitely stay again.

Excellent location for attending a show at the BJCC.

Best place to stay for BJCC events!!!

Was amazing as quiet, beds were comfortable and location was a walk away from places to eat.

Property was clean. Safe. Easy walk to restaurants and BJCC.

Upon my early arrival, i was greeted promptly with a smile from guest services. I was allowed without question to check into my room a few hours early even though they were extremely busy due to a famous artists concert being held across the street that day at the stadium. Lobby was beautiful. Elevators were clean. My room was lovely with 2 clean, beds. Bathroom stocked and clean. Every Westin staff member i encountered was pleasant and helpful. Hotel is across the street from Protective Stadium .(Literally 2 minute walk to South Entrance) Multiple restaurants to choose from if you're hungry or thirsty. I did not valet park. I would definitely stay here again.

The hotel was very nice and has restaurants in walking distance. The parking was very narrow and a little hard to get into.

Lovely property and walking distance to the BJCC.

Highly recommend the Westin! Easy access to the interstates, from the airport and great restaurants in walking distance! Rooms very comfortable especially the beds & pillows!

Great location. Understaffed. No room service. Not a bad hotel, but it's priced too high to just be "not bad."

Front desk was easy and friendly. The room was just OK, nothing outstanding. The bathroom shower was set to handheld sprayer that was directed into the face of anyone turning on the shower and the directly out of the enclosure soaking floor, towels and clothes. Shampoo and conditioner were not refilled since the last guest and almost empty. We called for fresh towels as the others got wet from the shower. Over an hour with no response. Went to the front desk in person and requested towels and removal of the wet towels. Fresh towels were left outside the room but wet towels not removed. At check in we asked if a restaurant reservation was needed and we were told no. Went to the restaurant at 5:30 and was told of a 45 minute wait and that they didn't accept reservations for 2 people anyway. Person stayed lounging back in his chair the whole time, no friendliness or understanding this was an issue. Said kitchen was short of staff. This was opening night for the musical Hamilton - how could a James Beard award winning chef have empty tables and turn away guests staying at the (expensive) hotel? Overall very disappointed - not up to Westin Hotel usual standards. Certainly not worth the money paid.

Room size was reasonable and clean, but a bit worn. Staff were friendly. Onsite bar/restaurant and coffee shop were out of menu items. Left for the day at 7am and housekeeping was just beginning on our floor when we returned at 4:45.

No after hours food, room service

Did eat the breakfast

It was easy to access from the interstate and staff was helpful. The restaurant bar and coffee stations were nice. The bathroom sink didn't drain well. The stopper for the sink was not connected. I hadn't noticed in the description that it was a room that connected to the another room. They kept jiggline the door and were loud going out as their door slammed. I will be careful not to let that happen again. Nice visit overall!