Simply stunning Riverside 1BR apt at Hamilton

Very pleasant stay but keys collection and return was not explained well enough. We had to pay the additional fee to cover the cost of unfound keys!

The apartment was very spacious and clean and in a good location close to the airport. Also close to the river so we could hop on and off the ferry to get around. What was not great was the process of signing up. We had to supply ID, selfies with ID and credit card details three times, one of the times was the day before we got there! I had security concerns but Olivia assured me it was all secure. We’d asked if there was a private carpark available and was told yes - one of the reasons why we took the place. However when the check in details came through the day before we arrived it said no car park. Checked with Olivia and she said there’d been a change in car parking arrangements but we could send them the receipt for public parking. In the end we found an outdoor park which didn’t seem secure for our rental and was 10 mins walk from the apartment. Not ideal, but the car was fine, parking fees were reasonable and we had a good time.

Comfortable for one night stay in a good area. Checkin process was over complicated with no number provided to call. Everything done through a website which for an NZ visitor with limited access to the internet is impossible. Took me two hours to contact the property manager to get entry instructions