Is parking available at the property?

Yes, parking is available on-site. It is uncovered and does not require a reservation.

Does the property allow pets?

No pets are allowed at the property, including service animals.

What are the check-in and check-out times?

Check-in time starts at 15:00 and ends at 22:00. Check-out time is at 12:00. Late check-out may be available for a fee of MYR 80, subject to availability.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas, ensuring ease of access for guests with disabilities.

Where is the property located in relation to key landmarks?

The property is centrally located in Kuala Lumpur, near a metro station. It is close to notable landmarks such as Kuala Lumpur Tower, Berjaya Times Square, and Pavilion Kuala Lumpur.

Does the property have a swimming pool?

Yes, the property features an indoor swimming pool. The operational hours are not specified, so guests may want to check directly for details.

What are the policies for guests staying with children?

Children are welcome at the property, and there is no minimum age specified for staying free.

Dua Sentral Kuala Lumpur Apartment

Average nightly price at Dua Sentral Kuala Lumpur, Roam Suites by month, last 12 months (USD)
Month	Average price
January	$25
February	$22
March	$28
April	$28
May	$26
June	$28
July	$37
August	$36
September	$35
October	$18
November	$26
December	$27

What guests think

Dua Sentral Kuala Lumpur, Roam draws mixed feedback: many value its walkable location near KL Sentral and spacious units, while recurring reports cite cockroaches, inconsistent cleanliness, worn fittings, unreliable Wi-Fi or air conditioning, and occasional noise disturbances.

Guests frequently praise friendly, helpful staff and smooth check-in, though others report limited reception hours, slow responses, or unprofessional procedures. Dining details are sparse, and one vegetarian guest found the breakfast unsuitable. Expect a budget-friendly base with uneven standards across units.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A swimming pool is available and positively mentioned by a few guests. Other facilities are rarely discussed.

Related guest reviews

8

david

Jul 28, 2024

·

Stayed 2 nights

Nice pool handy location

10

Edmond

Apr 8, 2025

·

Stayed 1 night

Had a great stay at Dua Sentral KL Sentral by Five Senses! The unit was clean, comfortable, and well-equipped. The check-in process was smooth, and the staff was helpful throughout my stay. The location was convenient, and the facilities were excellent. Would definitely recommend

10

Calvin

Apr 13, 2024

·

Stayed 1 night

This property is cheap and budget friendly. For those who are looking for a better than budget hotel stay, this is a recommended place. The unit comes with bath tub and all ammenities is there. Also there is swimming pool. Location wise is near to all the popular landmark which make it very easy to access. Overall good place to experience.

4

Ameen

Aug 5, 2024

·

Stayed 3 nights

There is no internet connectivity, no concierge, no stove in kitchen neither cutlery

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews report cockroaches, dust, and poor upkeep across some units. Others received clean rooms, indicating variable housekeeping.

Related guest reviews

4

Mei Mei

Sep 30, 2024

·

Stayed 3 nights

除了空間大及設施齊全外其它難以接受前後共有超過20隻蟑螂出現洗衣機不能放入柜内只放在廚房内佔了不少空間洗碗盆底下柜有一大堆食物包裝紙沒有清除 9月29日上午10時放的垃圾晚上回來都無人清理一房間沒有電視剩下一個大洞另一房間内有一張破爛的椅掉在街上恐怖也無人要客廳有一張椅坐上去會斜向右面總之未試過咁污糟邋遢的酒店

2

Chin

Feb 14, 2025

·

Stayed 1 night

Room got lot of cockroac, dusty, furniture not equip.

2

Nigel

Dec 14, 2025

·

Stayed 13 nights

Cockroaches everywhere. Signs of damage everywhere, and not clean. Staff didn’t care and rude. WiFi only in lobby. TV in room needed WiFi, so didn’t work. Listed on hotels.com as having a nice O’Brians cafe, but this is replaced with a dirty food offering. Woken every morning at 7am by the local mosque, the noise went on for about 20 minutes each day. Can’t walk anywhere due to busy road, need to take taxis. Would not stay here again!

4

Hema

Sep 25, 2025

·

Stayed 2 nights

Rooms need to be more clean, need pest control, found bed bugs and cockroaches. Staffs are good helpful.

4

Sameer

Aug 28, 2025

·

Stayed 1 night

Five Senses KL by Dua Sentral, it's called. The 5 senses are disappointment, disgust, underwhelming, surprise and finally relief (that we were only staying a night). I was horrified that part of the check-in process involves a photo being taken of your passport, directly INTO a WhatsApp message and sent on the check-in agent's phone! Not sure where this is being sent/ stored. Didn't seem very professional. The photos of the Deluxe Queen Suite don't match reality. The apartment was on the 22nd floor, infested with cockroaches, and some squashed ones seen in drawers and on floors. Didn't seem thoroughly cleaned, apartment had a funny smell. No towels provided, had to go back downstairs to ask for some. Insufficient cutlery. Lots of wear and tear on the toilet, sink and bath. There's a nice cheap place to eat on the ground floor lobby. For a one-night stay, was tolerable. Was sent a message after the stay to give a 5 star review for a discounted future stay. Won't be returning!

6

William

Nov 16, 2024

·

Stayed 5 nights

Initially I tried to contact the property on the number given several times but could not get a reply. We were a little disappointed with the condition of the Apartment, the floors were dirty in some areas in the corners and we had to sweep everyday. The access door to the a/c unit was unlocked and slightly open, which might account for the dust issue. The equipment in some area was old, in the case of the hair dryer provided burnt out while we were using it. But the owner replaced it the same day, although she did not introduce herself as that. The decore was a bit tired and the sliding wardrobe door in the shower/toilet was not connected to the bottom track and swung as well as slid, I thought this a bit dangerous. I realise this was not an expensive let and on research differed little from other properties in the block, but wonder if they were of the same tired condition.

6

Ammar

Jul 20, 2024

·

Stayed 3 nights

The location is perfect. Near to china and India town.( 10 minutes walk). Various activities are nearby ( butterfly park, bird park…) Unfortunately the rooms were not clean and there were many cockroaches. It was not easy to close my eyes.

2

Hanad

Jul 19, 2024

·

Stayed 10 nights

This room was absolutely horrible. The window was broken so we heard everything outside. The room was filthy from the towels had greyish tint, the sheets had blood on them and not to mention the bugs everywhere. The receptionist was nice but definitely not worth staying at this property. If I could give it a 0, I would.

8

Lynda

Sep 13, 2024

·

Stayed 16 nights

We weren’t happy the first couple of days as the toilet in our room was leaking. After a few days of complaining, we finally was moved to a much nicer and bigger room. Overall, the rooms are ok, not very clean, had cockroaches in the rooms and dusty. We could hear the traffic noise too from the 11th floor. The staff are nice and friendly though and service is not too bad. Overall, I think it’s pleasant enough.

2

Zhen Yen

Mar 23, 2025

·

Stayed 2 nights

Full of cockcroaches crawling everywhere!! Once you open the toilet bowl, they crawl out. Once you open the fridge, they crawl out. Once you open anything, they crawl out. If you bring back some biscuits/snacks, they crawl to eat it. Feedback given with no refund and shamelessly told us, not all of our rooms are like that, just some of them. Without shame!!

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AI-generated summary based on recent guest reviews

Rooms

Units are generally spacious, but multiple guests noted worn furnishings, maintenance faults, weak air-conditioning, outside noise, and unreliable or limited Wi-Fi/TV.

Related guest reviews

4

Martin

Dec 3, 2025

·

Stayed 1 night

Suite looks excellent as a first impression but almost everything is in poor condition. Big gaps in the wall furnishings where TVs used to be. Gaps in the flooring. The rugs is decrepid. No hot water. The staff came and rest the electric breaker but it threw open again within a minute. Resetting many times with the same result... no hot water! The whole place is poorly maintained and is in desperate need or maintenance and refreshing. I have pictures but app not allowing upload. At check-in, 200 RM deposit was required, which is not stated anywhere in the prior communications.

2

Nigel

Dec 14, 2025

·

Stayed 13 nights

Cockroaches everywhere. Signs of damage everywhere, and not clean. Staff didn’t care and rude. WiFi only in lobby. TV in room needed WiFi, so didn’t work. Listed on hotels.com as having a nice O’Brians cafe, but this is replaced with a dirty food offering. Woken every morning at 7am by the local mosque, the noise went on for about 20 minutes each day. Can’t walk anywhere due to busy road, need to take taxis. Would not stay here again!

10

Cornelius

Nov 11, 2025

·

Stayed 1 night

The room is clean and big. Traveling to KL SentraI or Mid Valley Megamall and other tourist attractions were convenient. I visited the Hanuman kuil nearby.

8

Syed Mohamed Buhari

Nov 30, 2024

·

Stayed 3 nights

It was excellent property and very spacious. the only item need improvement is bed.

4

Wan Chun

Jun 20, 2024

·

Stayed 3 nights

There were cockroaches especially in the kitchen and toilet areas. Wifi connection is poor. Hence, also affect the TV programme reception. There are 3 TV in both rooms and living room but only has one TV box. Can only choose one place to watch TV.

8

KEIKO

Jun 26, 2024

·

Stayed 2 nights

とても安い価格なのに、KLセントラル駅から徒歩圏内で、とても広くてゆっくり過ごすことができました。おそらくアップグレードしてもらい、ベッドルームが２つあり、それぞれにセパレートされたトイレとシャワールームと洗面台がありました。水圧も温度も問題なく、お互いに気を使わずに使えたので良かったです。ただ掃除が行き届いてなくて、シャワー室に髪が落ちていたり、小さな虫が出たりしました。スタッフの方はとてもフレンドリーで、優しく助けてもらったりした。また利用したいです。ありがとうございました。

8

Hari Prasad

Aug 5, 2024

·

Stayed 7 nights

The property is located very good place. However, it needs some improvements mainly the furnitures, sound proofing and timely to time cleaning.

2

Hanad

Jul 19, 2024

·

Stayed 10 nights

This room was absolutely horrible. The window was broken so we heard everything outside. The room was filthy from the towels had greyish tint, the sheets had blood on them and not to mention the bugs everywhere. The receptionist was nice but definitely not worth staying at this property. If I could give it a 0, I would.

2

Tsz Pong

Apr 22, 2025

·

Stayed 1 night

有曱甴，而且冷氣供應不足

2

Johnnel

Jul 15, 2024

·

Stayed 10 nights

I wanted to really love my stay in Dua Sentral however, a few incidents happened that reflected my bad experience while staying in the property. 1. My initial room had dirty bathroom, where there were stains in the baths, and also the walls of tge bathroom. 2. My initial room had no electricity on day 3 starting at 4am. As there was little to no air in the room, I had to stay in the lobby til 10.15am, that when somebody opens the reception. (Yes, their reception is only open from 10am to 10pm, so even when there is an emergency like this, they will not help you, nor there is anyone to contact when there is an emergency.) 3. Even knowing that the incident had happened since 4am, they had no sense of urgency to assist. It took them more than an hour to actually send someone up to the unit to "look" at it. 4. After assessing the unit another hour later, they finally decided to move me to another unit. They didn't offer anything else for the inconvenienced caused by this, even to help me move my luggage. Bare in mind that there was no electricity since 4am, and they only sent someone around after 11am. 5. The A/C on both units were mediocre at best. Its as if you were using a fan instead of an A/C. 6. If you're gonna cook, bare in mind there is no kitchen hood, so smoke will literally covered the whole unit. Conclusion, even though the rates are cheaper, I would think twice on staying in this property again.

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly and check-in can be smooth, yet others faced limited reception hours, poor responsiveness, difficulty reaching the property, or unprofessional ID handling.

Related guest reviews

2

Nigel

Dec 14, 2025

·

Stayed 13 nights

Cockroaches everywhere. Signs of damage everywhere, and not clean. Staff didn’t care and rude. WiFi only in lobby. TV in room needed WiFi, so didn’t work. Listed on hotels.com as having a nice O’Brians cafe, but this is replaced with a dirty food offering. Woken every morning at 7am by the local mosque, the noise went on for about 20 minutes each day. Can’t walk anywhere due to busy road, need to take taxis. Would not stay here again!

4

Sameer

Aug 28, 2025

·

Stayed 1 night

Five Senses KL by Dua Sentral, it's called. The 5 senses are disappointment, disgust, underwhelming, surprise and finally relief (that we were only staying a night). I was horrified that part of the check-in process involves a photo being taken of your passport, directly INTO a WhatsApp message and sent on the check-in agent's phone! Not sure where this is being sent/ stored. Didn't seem very professional. The photos of the Deluxe Queen Suite don't match reality. The apartment was on the 22nd floor, infested with cockroaches, and some squashed ones seen in drawers and on floors. Didn't seem thoroughly cleaned, apartment had a funny smell. No towels provided, had to go back downstairs to ask for some. Insufficient cutlery. Lots of wear and tear on the toilet, sink and bath. There's a nice cheap place to eat on the ground floor lobby. For a one-night stay, was tolerable. Was sent a message after the stay to give a 5 star review for a discounted future stay. Won't be returning!

10

Cyrille

May 26, 2025

·

Stayed 1 night

Bon séjour, personnel très sympathique, hotel dans le centre

6

William

Nov 16, 2024

·

Stayed 5 nights

Initially I tried to contact the property on the number given several times but could not get a reply. We were a little disappointed with the condition of the Apartment, the floors were dirty in some areas in the corners and we had to sweep everyday. The access door to the a/c unit was unlocked and slightly open, which might account for the dust issue. The equipment in some area was old, in the case of the hair dryer provided burnt out while we were using it. But the owner replaced it the same day, although she did not introduce herself as that. The decore was a bit tired and the sliding wardrobe door in the shower/toilet was not connected to the bottom track and swung as well as slid, I thought this a bit dangerous. I realise this was not an expensive let and on research differed little from other properties in the block, but wonder if they were of the same tired condition.

10

Edmond

Dec 18, 2024

·

Stayed 1 night

I had a wonderful stay at here! The property was clean, well-maintained, and exactly as described. The host was incredibly welcoming and responsive, making the entire experience smooth and enjoyable. The location was perfect, close to local attractions yet peaceful and quiet for a relaxing getaway.

10

Alvin

Apr 23, 2025

·

Stayed 1 night

Very clean room. Helpful staff. Easy check in process

8

Lynda

Sep 13, 2024

·

Stayed 16 nights

We weren’t happy the first couple of days as the toilet in our room was leaking. After a few days of complaining, we finally was moved to a much nicer and bigger room. Overall, the rooms are ok, not very clean, had cockroaches in the rooms and dusty. We could hear the traffic noise too from the 11th floor. The staff are nice and friendly though and service is not too bad. Overall, I think it’s pleasant enough.

2

Johnnel

Jul 15, 2024

·

Stayed 10 nights

I wanted to really love my stay in Dua Sentral however, a few incidents happened that reflected my bad experience while staying in the property. 1. My initial room had dirty bathroom, where there were stains in the baths, and also the walls of tge bathroom. 2. My initial room had no electricity on day 3 starting at 4am. As there was little to no air in the room, I had to stay in the lobby til 10.15am, that when somebody opens the reception. (Yes, their reception is only open from 10am to 10pm, so even when there is an emergency like this, they will not help you, nor there is anyone to contact when there is an emergency.) 3. Even knowing that the incident had happened since 4am, they had no sense of urgency to assist. It took them more than an hour to actually send someone up to the unit to "look" at it. 4. After assessing the unit another hour later, they finally decided to move me to another unit. They didn't offer anything else for the inconvenienced caused by this, even to help me move my luggage. Bare in mind that there was no electricity since 4am, and they only sent someone around after 11am. 5. The A/C on both units were mediocre at best. Its as if you were using a fan instead of an A/C. 6. If you're gonna cook, bare in mind there is no kitchen hood, so smoke will literally covered the whole unit. Conclusion, even though the rates are cheaper, I would think twice on staying in this property again.

10

Umi

Jan 28, 2025

·

Stayed 1 night

Is was a pleasant stay. Friendly and helpful staff. The room was clean and comfortable bed. Walking distance to KL Sentral/NU Sentral. Will visit again later.

10

Sofiea

Jan 28, 2025

·

Stayed 1 night

I had a good short stay. Overall the location is good and the room is clean. They even have a reception counter even though I arrived quite late yesterday and assisted me with the check in. I also found it amusing that the building is linked to TNB!

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AI-generated summary based on recent guest reviews

Location

Walkable to KL Sentral and near Chinatown/Little India for many; some rely on ride-hailing due to busy roads.

Related guest reviews

8

david

Jul 28, 2024

·

Stayed 2 nights

Nice pool handy location

2

Nigel

Dec 14, 2025

·

Stayed 13 nights

Cockroaches everywhere. Signs of damage everywhere, and not clean. Staff didn’t care and rude. WiFi only in lobby. TV in room needed WiFi, so didn’t work. Listed on hotels.com as having a nice O’Brians cafe, but this is replaced with a dirty food offering. Woken every morning at 7am by the local mosque, the noise went on for about 20 minutes each day. Can’t walk anywhere due to busy road, need to take taxis. Would not stay here again!

10

Cornelius

Nov 11, 2025

·

Stayed 1 night

The room is clean and big. Traveling to KL SentraI or Mid Valley Megamall and other tourist attractions were convenient. I visited the Hanuman kuil nearby.

6

Ammar

Jul 20, 2024

·

Stayed 3 nights

The location is perfect. Near to china and India town.( 10 minutes walk). Various activities are nearby ( butterfly park, bird park…) Unfortunately the rooms were not clean and there were many cockroaches. It was not easy to close my eyes.

10

Edmond

Dec 18, 2024

·

Stayed 1 night

I had a wonderful stay at here! The property was clean, well-maintained, and exactly as described. The host was incredibly welcoming and responsive, making the entire experience smooth and enjoyable. The location was perfect, close to local attractions yet peaceful and quiet for a relaxing getaway.

10

Ho Yin Perry

Nov 9, 2025

·

Stayed 5 nights

我已經第二次入住，主要是因為地理位置太好👍系KL Sentral行7-8分鐘路程、行去茨厰街都系15分鐘內；其次入住效率、衛生、安全、寧靜都不錯

8

Muhammad

Jun 20, 2024

·

Stayed 3 nights

It was good except you have to grab for every where

6

Victor

Nov 19, 2024

·

Stayed 3 nights

Close to the UN mall

10

Umi

Jan 28, 2025

·

Stayed 1 night

Is was a pleasant stay. Friendly and helpful staff. The room was clean and comfortable bed. Walking distance to KL Sentral/NU Sentral. Will visit again later.

10

Sofiea

Jan 28, 2025

·

Stayed 1 night

I had a good short stay. Overall the location is good and the room is clean. They even have a reception counter even though I arrived quite late yesterday and assisted me with the check in. I also found it amusing that the building is linked to TNB!

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

2

Nigel

Dec 14, 2025

·

Stayed 13 nights

Cockroaches everywhere. Signs of damage everywhere, and not clean. Staff didn’t care and rude. WiFi only in lobby. TV in room needed WiFi, so didn’t work. Listed on hotels.com as having a nice O’Brians cafe, but this is replaced with a dirty food offering. Woken every morning at 7am by the local mosque, the noise went on for about 20 minutes each day. Can’t walk anywhere due to busy road, need to take taxis. Would not stay here again!

4

Sameer

Aug 28, 2025

·

Stayed 1 night

Five Senses KL by Dua Sentral, it's called. The 5 senses are disappointment, disgust, underwhelming, surprise and finally relief (that we were only staying a night). I was horrified that part of the check-in process involves a photo being taken of your passport, directly INTO a WhatsApp message and sent on the check-in agent's phone! Not sure where this is being sent/ stored. Didn't seem very professional. The photos of the Deluxe Queen Suite don't match reality. The apartment was on the 22nd floor, infested with cockroaches, and some squashed ones seen in drawers and on floors. Didn't seem thoroughly cleaned, apartment had a funny smell. No towels provided, had to go back downstairs to ask for some. Insufficient cutlery. Lots of wear and tear on the toilet, sink and bath. There's a nice cheap place to eat on the ground floor lobby. For a one-night stay, was tolerable. Was sent a message after the stay to give a 5 star review for a discounted future stay. Won't be returning!

8

Annapoorna

Aug 2, 2025

·

Stayed 2 nights

There is no mention regarding the breakfast only meat option as we are vegetarian and we were not able to eat our breakfast at the hotel and we need to eat out. Money wasted

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $27	17 $67
18 $28	19 $24	20 $25	21 $24	22 $24	23 $29	24 $34
25 $24	26 $25	27 $25	28 $25	29 $25	30 $30	31 $30

Su	Mo	Tu	We	Th	Fr	Sa
1 $26	2 $23	3 $27	4 $27	5 $23	6 $34	7 $34
8 $45	9 $34	10 $28	11 $22	12 $27	13 $32	14 $32
15 $23	16 $23	17 $27	18 $27	19 $31	20 $41	21 $32
22 $23	23 $23	24 $23	25 $22	26 $23	27 $38	28 $32
29 $22	30 $23

Dua Sentral Kuala Lumpur, Roam Suites

Prices for Dua Sentral Kuala Lumpur, Roam Suites

Monthly average prices

About this property

Location

Room options

King Suite

Deluxe Queen Studio

King Studio

Queen Studio

Standard Suite

Superior Studio

Executive Suite

Standard Queen Room

Superior Twin Room

Standard Twin Room

Superior King Room

Large Twin Room

Guest reviews of Dua Sentral Kuala Lumpur, Roam Suites

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Dua Sentral Kuala Lumpur, Roam Suites

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