Urban Rooms by NEU Collective

Tuvimos un problema de corte de energia y al realizar el reclamo nos brindaron otra habitación en el edificio central. El desayuno muy bueno y la atención del personal excelente.

Worst hotel I've ever been to. Arrived at 13.00 wasn't allowed to check in which was fine since check in time is 14. Most hotels have rooms available but sure we could wait. Back at 14. Room still not ready. Told to take a seat while the contacted housekeeping. 30 min later I asked again (well aware that they never rung housekeeping). They said they would check right away and gave them a call. Message was the room still wasn't ready. Now 45 min after check-in time. No "we're sorry" No compensation. Just told that we should continue waiting. Lost the entire poolday due to this (was our only day there). Once we got the room it was the worst of the building. The only one on level 1. 50 cm from the door everyone passed through. Screaming, taking, slamming the door ALL NIGHT. Will never book this hotel or any on this chain again. Ps. You can also see the quality of the tv on attached picture.

Konum ve sunulan kahvaltı fiyatına göre düzeldi. Çalışanlar yardımsever. Genel olarak memnun kaldım.

Clean room. Great shower. Wifi good speed. Excellent service from all staff. Wonderful welcome from reception.

Great