Vitti's Home Verona

No check in information was provided. No one answered when I rang the contact number. Luckily a maintenance person was passing and he helped. The room smelt of cigarette and the maintenance guy tried to say it was the air freshener he used. In fact I think it may have been that they allowed smoking right outside the windows of the room. Things got worse then, even though my booking was clearly for a comfort room with double bed and sofa bed for my son they setup the room for 2 adults. I know I specified this in my reservation but that information somehow got lost in the booking system. They then tried to charge another 35€ for my son, even though TCs says 15€ - I felt I was being conned. To top it off the bath or shower leaked all over the floor and they tried to say it was us rather than leaky plumbing. We left and found somewhere else to stay, an incredibly frustrating experience and I would strongly suggest you avoid this place and stay elsewhere. There was no acceptance of any wrong doing on their part and their attitude was very, very disappointing.