Hilton Garden Inn Chicago Downtown South Loop

We had a fine one-night stay and appreciated this hotel's convenient location for visiting the museums. The room was clean with a nice view and the pool area was good. There were a couple of big downers, though. The mini-fridge in our room didn't work. Turned out it was unplugged and cooled down fairly quickly once we plugged it in. But we shouldn't have had to do that ourselves! There were no regular coffee pods in our room, only decaf and tea. Really? Especially considering the lack of complimentary breakfast, I expected at least access to a cup of coffee in the morning. I booked our stay knowing this was a budget option rather than a full-service hotel, but I would probably not stay here again due to the lack of even the most basic conveniences like a working fridge and coffee for the in-room coffee maker.

Room and property were very nice. Good location and easy to get to.

I checked the bathroom and saw black mold like substanceI took pictures. Showed them to hotel clerk who was kind and gave me a new room key. The 2nd bathroom had black mold substance worst than the first room. I took pictures and got a room key for a 3rd room. It was mold free bathroom. The WiFi code did not work properly. Room phone did not work in 3rd room. Warning, if you stay here check the bathroom for black mold substance before you unpack. I will not be returning to this hotel.

Very comfortable room with a fabulous view. The first night (a Friday) we had noisy neighbors all night, but the next night was quiet. The hair conditioner bottle was empty and they brought us a replacement bottle but it wasn't conditioner but liquid hand soap. But otherwise it's a nice hotel and very convenient to the Southshore train line.

Had a great stay. No hassle, great location.