Name: Tru by Hilton North Richland Hills DFW West
Address: 1500 Weyland Dr., North Richland Hills, Texas, USA, North Richland Hills, Texas, US
Price range: 71 $–239 $ per night
Rating: 8.73

Was Gäste sagen

Im Tru by Hilton North Richland Hills DFW West loben Reisende häufig die modernen, sauberen Räumlichkeiten, das freundliche Personal und das solide kostenlose Frühstück. Wiederkehrende Kritikpunkte sind dünne Wände, laute Nächte, geringer Wasserdruck in der Dusche sowie ein kühles oder zeitweise geschlossenes Schwimmbad.

Viele fanden die Zimmer modern und dennoch minimalistisch, wobei sie die geringe Größe und das Fehlen von Mikrowellen oder Kaffeemaschinen im Zimmer erwähnten. Der Service wird oft gelobt, aber einige Gäste berichteten von unfreundlichen Interaktionen und Problemen mit der Abrechnung oder der Kaution. Erwarten Sie einen sauberen, zeitgemäßen Aufenthalt mit lebhaften Gemeinschaftsbereichen und grundlegenden Zimmerausstattungen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Moderne Lobby mit Spielen und Arbeitsbereichen sowie ein beliebter Fitnessbereich. Das Hallenbad wird oft als unbeheizt oder vorübergehend geschlossen gemeldet, während die Parkmöglichkeiten gut beleuchtet und sicher wirken; einige erwähnten defekte Ladestationen für Elektrofahrzeuge.

Reinigung

Sauberkeit wird in Zimmern und Gemeinschaftsbereichen häufig gelobt. Mehrere Bewertungen erwähnten jedoch Gerüche, schmutzige Badezimmer oder Bettwäsche sowie gelegentliches Auftreten von Schädlingen.

Zimmer

Die Zimmer sind modern und komfortabel, aber kompakt und minimalistisch, mit offenen Stauraumlösungen und häufigen Hinweisen auf dünne Wände und Schallübertragung. Viele bemerken auch das Fehlen einer Mikrowelle oder Kaffeemaschine im Zimmer sowie einen wiederkehrenden geringen Wasserdruck in der Dusche.

Dienstleistung

Der Service ist oft freundlich und hilfsbereit, mit einem reibungslosen Check-in und aufmerksamem Frühstückspersonal. Mehrere Gäste berichteten jedoch von unfreundlichen oder wenig reaktionsschnellen Interaktionen sowie Problemen mit der Abrechnung oder der Kaution.

Ähnliche Gästebewertungen

2

Ashley

28. Nov. 2025

·

Aufenthalt am 1 Nacht

Customer service was abysmal.

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8

Amber

16. Dez. 2025

·

Aufenthalt am 1 Nacht

The entire facility was clean, not just the room. Staff was very friendly. I checked in at 1130 pm and still was as friendly as if i was there at 3pm. Great job!! Will HIGHLY recommend.

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10

Silvia

5. Juli 2025

·

Aufenthalt am 1 Nacht

The staff was fantastic, from the cleaning staff to the women that maintained the breakfast area. I sat in the breakfast area on a Saturday morning for about 2 hours working on my laptop. The woman was quick-and responsive! As food was running low she was quickly replacing and cleaning! Kids made a mess and she just got in and cleaned up all while reassuring what looked like overwhelmed parents that it was okay. She alone made up for my only complaint. My complaint being that we checked in to a very hot room! It was 87 degrees in the room. I called down to the lobby as the ac was not on and I couldn’t get it to turn on. They quickly came out and took care of it. As the receptionist walked in the room she stated “it’s really hot in here”. She got the air on and said give it an hour or so to cool off. Excuse me but we are in Texas in The middle of summer!!! You could have at least turned on the air an hour or so before check in! We were in a hot swamp for a little over an hour. Other than that we had a great stay!!

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4

SUJITH

3. Aug. 2024

·

Aufenthalt am 1 Nacht

Dear Manager, At around 5:30 AM, the front desk rang me and made an allegation!! This is not as good customer service, especially from the front desk, and I certainly did not appreciate HIS behavior. I hope you will fix his behavior.

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2

Kielayameosha

18. Sept. 2025

·

Aufenthalt am 4 Nächte

I stay at the Tru by Hilton Coppell location when I come to Dallas a few times a year. I booked at the North Richland location this time because my usual was sold out and I thought I would have the same experience I have at the other location. I was very wrong! My partner and I were racially profiled and accused of smoking when we were literally just waking up. I got into a huge argument with front desk staff following this due to her only targeting our room and not actually looking for the source after we let them into out room and it wasnt us! Management ignored my concerns about the issue. I had to contact Hilton customer service. Fixtures were falling apart in the room, the bathroom door handle fell off and there was a pipe falling out of the wall. Additionally, I asked for paper to use at the front desk and was given a paper with hotel guests person information, first and last names , check out, check in times , room numbers etc. This made me feel very unsafe. I contacted Hilton customer service and was further profiled by the first agent and had to call back to get actual assistance. Stay FAR away from this property or any of these. This entire experience has been a nightmare and put a damper on my significant other's birthday celebration. Spend your money where your business will be appreciated!

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4

April

4. Jan. 2025

·

Aufenthalt am 1 Nacht

House keeping was the best part of the staff. They were always very friendly and polite. Sadly they were more helpful than the rest of the staff. The front desk staff was either extremely rude or they had no idea how to do their job. They billed the wrong card and of course when I called them, which took a couple days because nobody answered the phone, they were rude and said basically it was my problem and I needed to call Hilton to get it fixed. I called Hilton and they apologized and said it was the properties job to fix it. Hilton tried calling the property several times and they didn’t answer so they emailed them and I’m waiting for the general manager to contact me. I have stayed at this property a couple times and it hasn’t gotten any better so we will find another property to stay at in the future.

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8

Michelle

29. Dez. 2024

·

Aufenthalt am 4 Nächte

Angie from the front desk staff is amazing. She was so nice every time I went to the front desk and handled my requests professionally and with a smile. She truly made the difference in our stay.

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10

John

30. Sept. 2025

·

Aufenthalt am 1 Nacht

Clean room, friendly greeting at check in.

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6

Barbara

25. Mai 2025

·

Aufenthalt am 2 Nächte

Could not get ahold of the hotel directly. Phone just rang and rang and rang. I did not get a receipt. Had to call corporate for that and I was charged an extra day so it was disputed with my bank.

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4

Melinda

7. Juli 2025

·

Aufenthalt am 1 Nacht

We enjoy staying at Tru, whem we visit the DFW area and we always have the best time! This time, however we had some neighbors that were very intoxicated and fighting and being loud at 1:00 in the morning, we called the front desk and then it got worse! Opening and closong the doors, stomping down the hallways, and to top it off, they bamged on my door #304 and flipped me off I was warching through the peep hole, as I had my sons in the room with me! This is all about 2:00 am now! I am not sire why the front desk told them I was the one who called about a noise complaint, this should have been handled differently! So, we got less sleep than we would have liked after being at the waterpark all day! Other than that situation, we do enjoy staying at TRU and we will be back!

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Praktisch gelegen, um die Umgebung zu erkunden, wobei sich viele Gäste sicher fühlten und die einfachen Parkmöglichkeiten schätzten. Einige Bewertungen fanden die Umgebung jedoch weniger sicher.

Gastronomie

Das Frühstück wird weithin als gut mit anständiger Vielfalt angesehen, und Lobbykaffee ist erhältlich. Einige Gäste fanden die Auswahl begrenzt oder uneinheitlich und stellten gelegentliches frühes Schließen fest.

Monat	Durchschnittspreis
Januar	83 $
Februar	85 $
März	87 $
April	89 $
Mai	93 $
Juni	114 $
Juli	111 $
August	92 $
September	82 $
Oktober	90 $
November	88 $
Dezember	81 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9 $85	10 $85	11 $101	12 $95
13 $76	14 $77	15 $75	16 $74	17 $78	18 $110	19
20 $83	21 $75	22 $71	23 $72	24 $76	25 $106	26 $106
27 $76	28 $71	29 $71	30 $72

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $87	2 $109	3 $109
4 $87	5 $87	6 $87	7 $88	8 $100	9 $114	10 $114
11 $87	12 $87	13 $87	14 $88	15 $88	16 $107	17 $108
18 $87	19 $87	20 $88	21 $88	22 $87	23 $239	24 $239
25 $87	26 $87	27 $88	28 $88	29 $87	30 $104	31 $107

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