Residence Inn by Marriott Lubbock Southwest

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We stayed while in Lubbock for a wedding. Our room was clean and comfortable and was the perfect size for a 3-night stay. We would stay here again.

The room was clean and spacious.

Im giving a 4 star because the pool, at first glance looked great. After swimming it it, it had many strands of hair, and other random floating things. The filter didnt work. My husband found lots of algae growing in the filter. The only other issue we found was our bathroom in 107, would have random smells in it. I had smelled pizza during the night, my husband smelled weed at one point and then the morning of checkout we could smell cigarette smoke. I have zero clue where it was coming from since we were on the bottom floor, the only thing we could think of was maybe the emergency exit that was next to our room, that people were smoking there. Doesnt explain the pizza though!

Our stay at the Residence Inn Lubbock was extremely disappointing and well below the standards we expect from a Marriott property. Upon arrival, our room was not clean. The garbage cans were already full, the carpet was torn, and the room appeared poorly maintained. Housekeeping was not provided daily, which became frustrating given the condition of the room. We were also surprised to find only one roll of toilet paper in the room, and when I went to the front desk to request more, I was met with rude and dismissive service. The room had several maintenance issues. The shower curtain did not reach the tub, causing water to spill onto the bathroom floor. The bed was extremely hard and uncomfortable, making it difficult to sleep well. The complimentary breakfast was one of the weakest offerings we have experienced at a Residence Inn, with limited selection and items frequently depleted. The breakfast attendant was consistently friendly and welcoming, and Tracy at the front desk was pleasant and helpful. What concerned us most was the lack of attention to cleanliness and guest service. We watched an employee step over trash left in the hallway rather than picking it up. On multiple occasions, it felt as though guests were an inconvenience when issues were brought to staff's attention. The pool was cold and underwhelming. Overall, the stay failed to meet basic expectations for cleanliness, maintenance, comfort, and customer service. We chose this hotel because of the Marriot