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Mex Hoteles

US$ 46

/noite

Média para setembro

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Mex Hoteles - Quarto

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Preços para Mex Hoteles

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US$ 46

/noite

Média para setembro

Preços médios mensais

Em Mex Hoteles, o preço por noite é, em média, US$ 45 no mês mais barato (julho) e US$ 62 no mês mais caro (janeiro), com base nos últimos 12 meses.

Preço médio por noite em Mex Hoteles por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 62
fevereiro	US$ 58
março	US$ 61
abril	US$ 49
maio	US$ 46
junho	US$ 47
julho	US$ 45
agosto	US$ 50
setembro	US$ 46
outubro	US$ 46
novembro	US$ 54
dezembro	US$ 58

Mais caro: janeiro (aprox. US$ 62)

Mais barato: julho (aprox. US$ 45)

Sobre este alojamento

As propostas de lazer e entretenimento à sua disposição incluem uma piscina exterior e uma sala de fitness. Entre as facilidades adicionais contam-se Wi-fi grátis, serviços de concierge e um salão de banquetes.

Comodidades

As propostas de lazer e entretenimento à sua disposição incluem uma piscina exterior e uma sala de fitness. Entre as facilidades adicionais contam-se Wi-fi grátis, serviços de concierge e um salão de banquetes.

Comodidades para negócios

As principais comodidades incluem um business center aberto 24 horas, Check-in rápido e uma receção aberta 24 horas. Este hotel tem 4 salas de reuniões, para organizar os seus eventos. Há estacionamento grátis no local.

Restaurante

Peça o seu cocktail favorito no bar/lounge. O hotel serve pequenos-almoços completos diariamente entre as 7:00 e as 10:00 mediante uma sobretaxa.

Quartos

Sinta-se em casa num dos 100 quartos com ar condicionado, um minibar e Smart TV. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas dispõem de um polibã com um chuveiro fixo e artigos de higiene grátis. As comodidades incluem ainda telefone, além de cofres e de secretárias.

Localização

Com uma estadia Mex Hoteles, ficará numa localização central em Cancún, a 5 minutos de carro de Plaza Las Américas e de Balsa Ultramar Puerto Juárez. Este hotel está a 6,1 km (3,8 mi) de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc e a 13,9 km (8,7 mi) de Centro Comercial La Isla.

O que há nas proximidades

Honorable Ayuntamiento Benito Juárez(0.5 milhas)
Mercado 23(0.5 milhas)
Parque Las Palapas(0.5 milhas)
Teatro Xbalamqué(0.7 milhas)
Plaza Ceviche(1 milhas)
Mercado 28(1 milhas)
Puerto Cancun Golf Course(1.2 milhas)
Plaza 28(1.3 milhas)
Puerto Cancún Marina Town Center(1.5 milhas)
Casa de la Cultura de Cancún(1.6 milhas)
Plaza Las Américas(1.6 milhas)
Parroquia de la Sagrada Familia(1.6 milhas)
Royal Yak Casino y Sports Book(1.7 milhas)
Museu Iconográfico da Carrera Panamericana(1.7 milhas)
Hospital de Amerimed(1.8 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(11.5 milhas)
Aeroporto Internacional de Tulum (TQO)(106.7 milhas)

Localização

Av. Carlos J Nader Lote 28, SMZ 05, MZ 11, Andador 5, Cancún, Estado de Quintana Roo, México

Honorable Ayuntamiento Benito Juárez (0.5 milhas)

Mercado 23 (0.5 milhas)

Parque Las Palapas (0.5 milhas)

Teatro Xbalamqué (0.7 milhas)

Plaza Ceviche (1 milhas)

Mercado 28 (1 milhas)

Mais informações sobre a localização

Opções de quartos

19

Standard King

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

291 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

10

STANDARD DOUBLE

Detalhes do quarto

2 Camas De Casal

Dormidas 4

291 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

Avaliações dos hóspedes sobre Mex Hoteles

7.7

Bom

Com base em 2.362 avaliações verificadas

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

No Mex Hoteles, os viajantes elogiam a localização central, próxima à estação rodoviária ADO, a simpatia da equipe e o bom custo-benefício, mas muitos relatam problemas de manutenção recorrentes – especialmente água quente fraca ou inexistente, ar condicionado inconsistente e barulho à noite vindo do bar na cobertura.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

No Mex Hoteles, os viajantes elogiam a localização central, próxima à estação rodoviária ADO, a simpatia da equipe e o bom custo-benefício, mas muitos relatam problemas de manutenção recorrentes – especialmente água quente fraca ou inexistente, ar condicionado inconsistente e barulho à noite vindo do bar na cobertura.

Os hóspedes apreciam a piscina na cobertura, o bar e a academia, embora a piscina seja pequena e sem aquecimento, algumas áreas sejam fechadas para eventos particulares ou reformas, a confiabilidade dos elevadores varie e a entrada por um beco estreito possa ser difícil de encontrar ou mal iluminada. O feedback sobre a limpeza é misto, com muitos quartos limpos, mas reclamações recorrentes sobre banheiros ou roupas de cama sujos e alguns relatos de percevejos. Ideal para estadias curtas se você tolerar falhas ocasionais e ruído noturno.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

A piscina na cobertura, o bar e a academia são apreciados, embora a piscina seja pequena e sem aquecimento, e algumas áreas sejam fechadas para eventos particulares ou durante reformas; a academia pode faltar toalhas ou água. O serviço de elevador é inconsistente, com períodos em que apenas um funciona e um problema com o alarme foi relatado.

Avaliações dos hóspedes relacionadas

6

Jeremy

17 de jan. de 2023

·

A estadia foi de 19.369 noites

Rooftop restaurant is nice but pool is not heated

Rooftop restaurant is nice but pool is not heated

8

Nohemi

16 de jan. de 2024

·

A estadia foi de 1 noite

Todo era bueno, hasta que me quedé atrapada en el elevador y sonaba la alarma y nadie respondió. Después de varios minutos iba a llamar a emergencias cuando encendió el elevador y al comentar eso en recepción el joven me dijo que nunca escucharon ninguna alarma; ósea que aparte de mantenimiento al elevador también deben revisar sus alarmas.

Todo era bueno, hasta que me quedé atrapada en el elevador y sonaba la alarma y nadie respondió. Después de varios minutos iba a llamar a emergencias cuando encendió el elevador y al comentar eso en recepción el joven me dijo que nunca escucharon ninguna alarma; ósea que aparte de mantenimiento al elevador también deben revisar sus alarmas.

2

Donald

24 de jan. de 2026

·

A estadia foi de 3 noites

They renovated the rooftop without informing guests. Construction was noisy and the pool, restaurant, and rooftop were closed osed. Fortunately, the gym was open but they still have not repaired the touchscreen on their bike which I requested in December.

They renovated the rooftop without informing guests. Construction was noisy and the pool, restaurant, and rooftop were closed osed. Fortunately, the gym was open but they still have not repaired the touchscreen on their bike which I requested in December.

10

Nyah

20 de fev. de 2024

·

A estadia foi de 1 noite

The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!

The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!

6

Johannes

29 de out. de 2025

·

A estadia foi de 4 noites

Das Zimmer war in Ordnung | Die Dusche hatte kaum Wasserdruck es spritzte in alle Richtungen, so dass das ganze Bad unter Wasser stand, Wasserhahn bei kaltem Wasser kaum Druck | Balkon klein und leider sehr dreckig | Bei 3 von 3 Anläufen war die Rooftopbar geschlossen. Entweder Privates Event, oder schlichtweg nicht an die Öffnungszeiten gehalten. Ein Bier an der Bar in der Lobby wäre nur mit einem Gericht möglich gewesen.| Im Fitnessstudio gab es keine Handtücher kein Wasser und auch kein Desinfektionsmittel. Die Geräte waren in Ordnung.

Das Zimmer war in Ordnung | Die Dusche hatte kaum Wasserdruck es spritzte in alle Richtungen, so dass das ganze Bad unter Wasser stand, Wasserhahn bei kaltem Wasser kaum Druck | Balkon klein und leider sehr dreckig | Bei 3 von 3 Anläufen war die Rooftopbar geschlossen. Entweder Privates Event, oder schlichtweg nicht an die Öffnungszeiten gehalten. Ein Bier an der Bar in der Lobby wäre nur mit einem Gericht möglich gewesen.| Im Fitnessstudio gab es keine Handtücher kein Wasser und auch kein Desinfektionsmittel. Die Geräte waren in Ordnung.

8

Joelene

22 de fev. de 2024

·

A estadia foi de 2 noites

Good sized gym there. Property is convenient and walking distance to everything. Overall good price for central areas. Bathroom shower wasn’t great but not bad otherwise.

Good sized gym there. Property is convenient and walking distance to everything. Overall good price for central areas. Bathroom shower wasn’t great but not bad otherwise.

8

cristiano

12 de mar. de 2025

·

A estadia foi de 3 noites

Boa estadia, boa localização porém muito barulho . Preço justo dentro do que oferecem. Porém.precisa de manutenção,.exemplo só tinha um elevador o outro.ficou quebrado mais de uma semana.

Boa estadia, boa localização porém muito barulho . Preço justo dentro do que oferecem. Porém.precisa de manutenção,.exemplo só tinha um elevador o outro.ficou quebrado mais de uma semana.

8

Jose

18 de ago. de 2025

·

A estadia foi de 1 noite

We weren't able to use the pool because it was a private party

We weren't able to use the pool because it was a private party

8

Jacqueline Luna

14 de jan. de 2023

·

A estadia foi de 19.370 noites

Todos son agradables y tienen una respuesta rápida a las solicitudes la alberca es pequeña pero muy agradable y con una hermosa vista, el hotel tiene buena ubicación aunque con los edificios de los lados se tapa la vista de las habitaciones, el piso de los pasillos necesita mantenimiento pero las habitaciones son muy amplias y agradables

Todos son agradables y tienen una respuesta rápida a las solicitudes la alberca es pequeña pero muy agradable y con una hermosa vista, el hotel tiene buena ubicación aunque con los edificios de los lados se tapa la vista de las habitaciones, el piso de los pasillos necesita mantenimiento pero las habitaciones son muy amplias y agradables

10

Donald

27 de dez. de 2025

·

A estadia foi de 4 noites

The staff on the rooftop are second to none. Great gym. Nice cool pool. I will definitely be staying there again.

The staff on the rooftop are second to none. Great gym. Nice cool pool. I will definitely be staying there again.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

O feedback é misto: muitos hóspedes acham os quartos limpos, mas há reclamações recorrentes sobre banheiros ou roupas de cama sujos e ocasionais falhas na arrumação, além de alguns relatos de percevejos.

Avaliações dos hóspedes relacionadas

2

Evelyn

15 de mar. de 2023

·

Esta todo muy sucio y le falta mucho mantenimiento

Esta todo muy sucio y le falta mucho mantenimiento

8

Glenda

20 de fev. de 2023

·

A estadia foi de 2 noites

Le falta mejorar en la limpieza, la mesita de noche tenia restos de bebida

Le falta mejorar en la limpieza, la mesita de noche tenia restos de bebida

2

Ana

10 de jun. de 2024

·

A estadia foi de 1 noite

Me había quedado otras veces aquí porque está cerca del ADO. Esta vez me han arruinado las vacaciones. Solo me quedé una noche y me picaron chinches , tengo el cuerpo absolutamente destrozado. No solo no podré tomar el sol, si no que me pica y lo tengo muy o flameado. Me he gastado 1000 pesos en medicinas y cremas para el picor. No pueden justificarlo diciendo : nadie nos había dicho nada. Eviten este hotel, merece la pena pagar un poco más para no pasar por lo que estoy pasando yo

Me había quedado otras veces aquí porque está cerca del ADO. Esta vez me han arruinado las vacaciones. Solo me quedé una noche y me picaron chinches , tengo el cuerpo absolutamente destrozado. No solo no podré tomar el sol, si no que me pica y lo tengo muy o flameado. Me he gastado 1000 pesos en medicinas y cremas para el picor. No pueden justificarlo diciendo : nadie nos había dicho nada. Eviten este hotel, merece la pena pagar un poco más para no pasar por lo que estoy pasando yo

8

Irlanda Gómez

21 de dez. de 2024

·

A estadia foi de 1 noite

El único inconveniente que tuve fue que me entregaron una habitación que no estaba lista, sin embargo ya estaban trabajando en ella 3 personas, lo cual hizo que mi espera fuera mínima. Es un hotel que mantiene sus instalaciones limpias, cuidadas y con lo necesario para descansar. Además que está a 5min del ADO caminando. Lo recomiendo mucho para viajes de negocios o de esos días que estarás fuera pero quieres regresar a un lugar cómodo y de calidad para descansar.

El único inconveniente que tuve fue que me entregaron una habitación que no estaba lista, sin embargo ya estaban trabajando en ella 3 personas, lo cual hizo que mi espera fuera mínima. Es un hotel que mantiene sus instalaciones limpias, cuidadas y con lo necesario para descansar. Además que está a 5min del ADO caminando. Lo recomiendo mucho para viajes de negocios o de esos días que estarás fuera pero quieres regresar a un lugar cómodo y de calidad para descansar.

2

Rochele

1 de mar. de 2023

·

A estadia foi de 1 noite

The water was cold, the bed had bugs and when I called the front desk to get a new room they said they would send someone to change the sheets BUT when he arrived he handed me ONLY a sheet . . . I asked if he would change them he said he didn’t speak any english and left. The fridge had a half drunken soda in it and the towel’s and sheets had small holes. If you’re a relatively clean person it’ll give you the heebie jeebies.

The water was cold, the bed had bugs and when I called the front desk to get a new room they said they would send someone to change the sheets BUT when he arrived he handed me ONLY a sheet . . . I asked if he would change them he said he didn’t speak any english and left. The fridge had a half drunken soda in it and the towel’s and sheets had small holes. If you’re a relatively clean person it’ll give you the heebie jeebies.

10

Guejar

4 de jun. de 2025

·

A estadia foi de 1 noite

Está muy limpio y el personal es muy amable, las habitaciones son muy cómodas y lo mejor es que está a unos pasos del ADO y del parque las palapas, el precio es muy accesible

Está muy limpio y el personal es muy amable, las habitaciones son muy cómodas y lo mejor es que está a unos pasos del ADO y del parque las palapas, el precio es muy accesible

10

Montserrat

25 de dez. de 2023

·

A estadia foi de 1 noite

Experiencia excelente amabilidad y es limpio buena atención del personal en general desde recepción hasta el personal de cocina y cafetería sobre todo personal del área de Starbucks que se ubica dentro del hotel, me pareció excelente todo.

Experiencia excelente amabilidad y es limpio buena atención del personal en general desde recepción hasta el personal de cocina y cafetería sobre todo personal del área de Starbucks que se ubica dentro del hotel, me pareció excelente todo.

4

karla

28 de mar. de 2023

·

We stayed for 2 nights in Mex hotel centro and as soon we entered the room the bathroom was with pee on the toilet and splash of water on the sink. Bedroom sheets dirty and with hols . The next morning we wanted to take a shower and the and the water pressure was very low, so we had to call the lobby to send a maintenance guy. Breakfast buffet was ok and friendly staff. Also , every confusing to get in the hotel because they have no signs on the streets .

We stayed for 2 nights in Mex hotel centro and as soon we entered the room the bathroom was with pee on the toilet and splash of water on the sink. Bedroom sheets dirty and with hols . The next morning we wanted to take a shower and the and the water pressure was very low, so we had to call the lobby to send a maintenance guy. Breakfast buffet was ok and friendly staff. Also , every confusing to get in the hotel because they have no signs on the streets .

8

Carina

21 de abr. de 2022

·

A estadia foi de 1 noite

Top Lage direkt am ADO, allerdings war mein Zimmer nicht richtig sauber (Flecken auf der Toilette, Dreck im Waschbecken, Staub auf den Möbeln, Dreckspritzer an der Wand) und die Möbel sind schon etwas in die Jahre gekommen. Das sieht auf den Bildern anders aus - eine Hängematte gab es leider auch nicht. Das Rooftop mit Pool ist allerdings wirklich toll!

Top Lage direkt am ADO, allerdings war mein Zimmer nicht richtig sauber (Flecken auf der Toilette, Dreck im Waschbecken, Staub auf den Möbeln, Dreckspritzer an der Wand) und die Möbel sind schon etwas in die Jahre gekommen. Das sieht auf den Bildern anders aus - eine Hängematte gab es leider auch nicht. Das Rooftop mit Pool ist allerdings wirklich toll!

4

Brandy

25 de dez. de 2024

·

A estadia foi de 1 noite

Hotel management gave me a room that someone else already checked into and I got walked in on. The toilet in the new room room wasn’t working, though maintenance did come to take a look at it asap. The room floor was a bit dirty. The hot water never got hot.

Hotel management gave me a room that someone else already checked into and I got walked in on. The toilet in the new room room wasn’t working, though maintenance did come to take a look at it asap. The room floor was a bit dirty. The hot water never got hot.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Os quartos geralmente são espaçosos e confortáveis, com Wi-Fi confiável, mas muitos relatam ar condicionado difícil de controlar ou com desempenho inferior, água quente fraca ou inexistente e baixa pressão do chuveiro, e ruído vindo de paredes finas ou da cobertura à noite.

Avaliações dos hóspedes relacionadas

6

Tuukka

9 de dez. de 2025

·

A estadia foi de 2 noites

rooms are pretty nice and clean, you can not turn on dry mode on the a/c, there is centrai air even with ac turned off which is good because no mosquito screen on the windows. Nothing will dry in the room which kind of sucks because you will pack a wet swimsuit unless you dry them at the roof terrace in the morning, this also means everything is moist always, also they have a habit of completely turning off air in the rooms when they are vacant, i had to have mine turned on by the staff. Also need more attention to detail, they made the bed but did not take room service dishes out. Breakfast is nice and gym is also sufficient with a little bit of imagination, rooftop has a nice view.

rooms are pretty nice and clean, you can not turn on dry mode on the a/c, there is centrai air even with ac turned off which is good because no mosquito screen on the windows. Nothing will dry in the room which kind of sucks because you will pack a wet swimsuit unless you dry them at the roof terrace in the morning, this also means everything is moist always, also they have a habit of completely turning off air in the rooms when they are vacant, i had to have mine turned on by the staff. Also need more attention to detail, they made the bed but did not take room service dishes out. Breakfast is nice and gym is also sufficient with a little bit of imagination, rooftop has a nice view.

10

Likhith

5 de nov. de 2025

·

A estadia foi de 4 noites

Friendly staff, spacious rooms totally worth it

Friendly staff, spacious rooms totally worth it

8

Efrain

2 de jul. de 2024

·

A estadia foi de 3 noites

Habitaciones muy cómodas, pero se escucha mucho ruido de las habitaciones de alado, estuve 3 noches y había un grupo de adolescentes en el hotel hospedados y paraban con su ruido hasta las 1 am, luego por la mañana las del aseo a las 8 ya estan haciendo ruido

Habitaciones muy cómodas, pero se escucha mucho ruido de las habitaciones de alado, estuve 3 noches y había un grupo de adolescentes en el hotel hospedados y paraban con su ruido hasta las 1 am, luego por la mañana las del aseo a las 8 ya estan haciendo ruido

10

Carlos

18 de ago. de 2025

·

A estadia foi de 1 noite

Location is central a few minutes walk to everything one would need especially the bus to and from airport ! Room large modern with a balcony, bed and bedding clean very comfortable huge washroom with rain shower. Breakfast the highlight of the day!

Location is central a few minutes walk to everything one would need especially the bus to and from airport ! Room large modern with a balcony, bed and bedding clean very comfortable huge washroom with rain shower. Breakfast the highlight of the day!

10

Heber

6 de out. de 2025

·

A estadia foi de 4 noites

Descanso 10/10, opciones de entretenimiento excelente, el internet funcional en cada aréa, la pantalla con acceso a apps, servicio a cuarto de comida de los restaurant en primer piso, tiene un starbucks y 2 bares, uno en el lobby y otro en la alberca en el rooftop, agregé una noche extra por lo cómodo de llegar a cualquier destino a pie, se puede ir y volver a la zona hotelera muy fácil por cuenta propia en camión urbano desde la avenida, lo único extraño era llegar al hotel, son unos callejones algo solitarios, aunque lo único que nos encontramos en el camino era una iguana cuidando el paso, pero es accesible desde la terminal de ADO caminando.

Descanso 10/10, opciones de entretenimiento excelente, el internet funcional en cada aréa, la pantalla con acceso a apps, servicio a cuarto de comida de los restaurant en primer piso, tiene un starbucks y 2 bares, uno en el lobby y otro en la alberca en el rooftop, agregé una noche extra por lo cómodo de llegar a cualquier destino a pie, se puede ir y volver a la zona hotelera muy fácil por cuenta propia en camión urbano desde la avenida, lo único extraño era llegar al hotel, son unos callejones algo solitarios, aunque lo único que nos encontramos en el camino era una iguana cuidando el paso, pero es accesible desde la terminal de ADO caminando.

10

Michelle

8 de jan. de 2026

·

A estadia foi de 2 noites

Camas confortáveis, atendimento excelente. Wifi funcionava muito bem. Há mercados, farmacia, diversos restaurantes, a parada de ônibus, tudo próximo. Muito bom

Camas confortáveis, atendimento excelente. Wifi funcionava muito bem. Há mercados, farmacia, diversos restaurantes, a parada de ônibus, tudo próximo. Muito bom

6

Thomas

22 de ago. de 2025

·

A estadia foi de 1 noite

Rooms not modern. Location is good.

Rooms not modern. Location is good.

8

Vanessa

23 de abr. de 2024

·

A estadia foi de 4 noites

Hotel bom, perto do terminal ADO, tem MC donalds, Subway, 7 eleven, mercado próximo. O hotel supre as necessidades para quem busca um hotel confortável apenas para dormir, com chuveiro bom, cama boa e segurança.

Hotel bom, perto do terminal ADO, tem MC donalds, Subway, 7 eleven, mercado próximo. O hotel supre as necessidades para quem busca um hotel confortável apenas para dormir, com chuveiro bom, cama boa e segurança.

8

Rafael

29 de out. de 2025

·

A estadia foi de 1 noite

Room was hot A/C not working right bed a little hard other than that good.

Room was hot A/C not working right bed a little hard other than that good.

10

Robyn

6 de fev. de 2024

·

A estadia foi de 2 noites

I’ve stayed here 3 times. It’s safe for solo travelers, families & group trips. The rooms are huge & spacious with a fridge & microwave. Some of the rooms come with a balcony. I definitely enjoyed my fruits & breakfast poolside in the rooftop. The customer service is wonderful. The area is perfect to anywhere the mall is 5 mins away, hotel zone is 10-15mins & food options everywhere. You can’t wrong here. You can even boom yours directly too ask for Natalie/Natty at the front desk. Starbucks in the lobby.

I’ve stayed here 3 times. It’s safe for solo travelers, families & group trips. The rooms are huge & spacious with a fridge & microwave. Some of the rooms come with a balcony. I definitely enjoyed my fruits & breakfast poolside in the rooftop. The customer service is wonderful. The area is perfect to anywhere the mall is 5 mins away, hotel zone is 10-15mins & food options everywhere. You can’t wrong here. You can even boom yours directly too ask for Natalie/Natty at the front desk. Starbucks in the lobby.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

A equipe é frequentemente simpática e prestativa, mas as respostas aos problemas podem ser inconsistentes, com relatos de má resolução de problemas, disputas de cobrança/fatura e atribuição de quartos incorretos; vários hóspedes também relataram furtos que não foram resolvidos de forma satisfatória.

Avaliações dos hóspedes relacionadas

6

RAUL

22 de jun. de 2024

·

A estadia foi de 6 noites

No me dieron mi factura. Viajo mucho y reservo hoteles por todo el país siempre pago en expedía y el hotel en el check out me da mi factura. Todos pueden hacerlo y Mexhotel simplemente se cerraron. Porfavor investiguen cómo le hacen todos los demás porque todos pueden. En Monterrey este mes estuve en Antaris Cintermex y me dieron mi factura. En Mayo estuve en cita express Insurgentes de Tijuana y me dieron mi factura. Y puedo mencionar todos los hoteles que e visitado en más lugares y me han dado mi factura.

No me dieron mi factura. Viajo mucho y reservo hoteles por todo el país siempre pago en expedía y el hotel en el check out me da mi factura. Todos pueden hacerlo y Mexhotel simplemente se cerraron. Porfavor investiguen cómo le hacen todos los demás porque todos pueden. En Monterrey este mes estuve en Antaris Cintermex y me dieron mi factura. En Mayo estuve en cita express Insurgentes de Tijuana y me dieron mi factura. Y puedo mencionar todos los hoteles que e visitado en más lugares y me han dado mi factura.

2

Charles

2 de mar. de 2024

·

A estadia foi de 2 noites

Awful customer service, tired rooms and had to change rooms a couple of times due to poor cleanliness. Even for price would not recommend this hotel.

Awful customer service, tired rooms and had to change rooms a couple of times due to poor cleanliness. Even for price would not recommend this hotel.

2

parth

25 de fev. de 2024

·

A estadia foi de 3 noites

This was our honeymoon trip, we were 2 couples. As we had planned everything, we had requested Standard King bed, even after requesting ad per booking, they gave us 2 double bed stating its only available as when we came to know when we got the keys. I visited and requested that we wanted 1 King bed, on insisting they said let me accommodate. The room given, few lights were not working, there was no fridge like any other room, as well as the room shower was too slow, including no Hot water was not working. At night 2 AM we had to call room service for lights not working, AC issue, is when the service man came and still couldn't fix anything. It was same issue with my friend who had the other room, next morning when we were about to leave for our trip we requested to change room, they strictly said no they wont do it, they will fix it ( they already has tried last night till 3.30 AM ) but dint fix. With less sleep we continued with our trip. When we returned that evening, AC issue and lights issue dint fix, again late night at 12 ish we visited reception area and requested again, is when the person changed for us for that night, again we all ended up sleeping at 2AM where we had next planned trip so had to wake up at 6AM and leave, again less sleep, affect our trip wasnt a good experience through the whole journey of 14-17th when we stayed here. Also 1 of the room was on 5th floor where they have their roof top hotel, they used to play DJ/songs till late 12-1230 AM.

This was our honeymoon trip, we were 2 couples. As we had planned everything, we had requested Standard King bed, even after requesting ad per booking, they gave us 2 double bed stating its only available as when we came to know when we got the keys. I visited and requested that we wanted 1 King bed, on insisting they said let me accommodate. The room given, few lights were not working, there was no fridge like any other room, as well as the room shower was too slow, including no Hot water was not working. At night 2 AM we had to call room service for lights not working, AC issue, is when the service man came and still couldn't fix anything. It was same issue with my friend who had the other room, next morning when we were about to leave for our trip we requested to change room, they strictly said no they wont do it, they will fix it ( they already has tried last night till 3.30 AM ) but dint fix. With less sleep we continued with our trip. When we returned that evening, AC issue and lights issue dint fix, again late night at 12 ish we visited reception area and requested again, is when the person changed for us for that night, again we all ended up sleeping at 2AM where we had next planned trip so had to wake up at 6AM and leave, again less sleep, affect our trip wasnt a good experience through the whole journey of 14-17th when we stayed here. Also 1 of the room was on 5th floor where they have their roof top hotel, they used to play DJ/songs till late 12-1230 AM.

10

Johnny

16 de fev. de 2024

·

A estadia foi de 2 noites

Excellent costumer services

Excellent costumer services

10

Nyah

20 de fev. de 2024

·

A estadia foi de 1 noite

The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!

The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!

2

JORGE

16 de fev. de 2023

·

A estadia foi de 7 noites

Honestly if I could do a negative number I would. I had a very bad experience after my first night. On sunday January 22nd, 2023 when I got back to my room I had a weird feeling, like something wasn’t right, I went to my suitcase where I had left my important belongings such passport, credit cards I wasn’t currently using, cash (which was in a kinds hidden compartment on the passport holder ), I found out that $500 USD were missing. The person who cleans my room took her time to go through my stuff and belongings and she ended up stealing cash I had kept there because I was going to have a procedure done on Wednesday and I had to pay in cash. When going to the lobby and talking to the person in charge that night, he basically told me I shouldn’t be accusing the cleaning person, then told me it was my fault for leaving valuable stuff in THE ROOM I PAID FOR and also called me a liar when telling him the lady left more cash and didn’t take everything which he couldn’t believe, because why wouldn’t she take everything?, like for real???, he said if I left money there even the most honest person would take it…SPEECHLESS!!!, nothing happened, the lady kept working as usual, when the cameras were checked she was the only one getting in the room and of course she denied it when asked. So disappointing that they know this happens and do nothing to protect the client, this makes me think that probably they share the money stolen. DON’T STAY HERE!

Honestly if I could do a negative number I would. I had a very bad experience after my first night. On sunday January 22nd, 2023 when I got back to my room I had a weird feeling, like something wasn’t right, I went to my suitcase where I had left my important belongings such passport, credit cards I wasn’t currently using, cash (which was in a kinds hidden compartment on the passport holder ), I found out that $500 USD were missing. The person who cleans my room took her time to go through my stuff and belongings and she ended up stealing cash I had kept there because I was going to have a procedure done on Wednesday and I had to pay in cash. When going to the lobby and talking to the person in charge that night, he basically told me I shouldn’t be accusing the cleaning person, then told me it was my fault for leaving valuable stuff in THE ROOM I PAID FOR and also called me a liar when telling him the lady left more cash and didn’t take everything which he couldn’t believe, because why wouldn’t she take everything?, like for real???, he said if I left money there even the most honest person would take it…SPEECHLESS!!!, nothing happened, the lady kept working as usual, when the cameras were checked she was the only one getting in the room and of course she denied it when asked. So disappointing that they know this happens and do nothing to protect the client, this makes me think that probably they share the money stolen. DON’T STAY HERE!

10

Eddie

27 de mar. de 2023

·

A estadia foi de 1 noite

This place was very clean, the staff was excellent! I will book with them again in the future!

This place was very clean, the staff was excellent! I will book with them again in the future!

10

Kobe

15 de out. de 2025

·

A estadia foi de 9 noites

Staff was friendly, kind, supportive and welcoming.

Staff was friendly, kind, supportive and welcoming.

2

Donald

24 de jan. de 2026

·

A estadia foi de 2 noites

On arrival I was told that the property was going to renovate the rooftop. I asked for compensation and they said they would get back to me and they never did.

On arrival I was told that the property was going to renovate the rooftop. I asked for compensation and they said they would get back to me and they never did.

4

Jobbe

30 de out. de 2025

·

A estadia foi de 3 noites

Uncomfortable bed, toilet didn’t work, old shower and safe didn’t work. Asked to get it fixed but all broke immediately after they fixed it. The roof terrace is great but the music is so loud you can’t read and the food is horrific. I couldn’t eat it… disgusting. Service staff was all impolite

Uncomfortable bed, toilet didn’t work, old shower and safe didn’t work. Asked to get it fixed but all broke immediately after they fixed it. The roof terrace is great but the music is so loud you can’t read and the food is horrific. I couldn’t eat it… disgusting. Service staff was all impolite

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Localização central no centro da cidade, perto da estação rodoviária ADO e de restaurantes, conveniente para o transporte para a Zona Hotelera. Alguns hóspedes acharam a entrada do beco difícil de localizar ou mal iluminada, e fica longe da praia.

Avaliações dos hóspedes relacionadas

8

Lupita

14 de jul. de 2024

·

A estadia foi de 1 noite

Excelente ubicación si necesitas hospedarte cerca de la terminal de autobuses que se encuentra a 5 minutos caminando. Además q la vuelta del hotel está la parada de autobuses hacia la zona hotelera que cobran solo $12 y llevan aire acondicionado.

Excelente ubicación si necesitas hospedarte cerca de la terminal de autobuses que se encuentra a 5 minutos caminando. Además q la vuelta del hotel está la parada de autobuses hacia la zona hotelera que cobran solo $12 y llevan aire acondicionado.

8

Hege

22 de jun. de 2022

·

A estadia foi de 2 noites

Fint og nytt hotell. Rent og pent. Veldig sentral beliggenhet, like ved ADO busstasjonen. Positivt med døgnåpen resepsjon og innsjekk når du vil. De har dessverre ikke skyss til/fra flyplassen, men taxi var ikke dyrt.

Fint og nytt hotell. Rent og pent. Veldig sentral beliggenhet, like ved ADO busstasjonen. Positivt med døgnåpen resepsjon og innsjekk når du vil. De har dessverre ikke skyss til/fra flyplassen, men taxi var ikke dyrt.

4

Fernando

27 de jan. de 2025

·

A estadia foi de 2 noites

Las fotos en la página no concuerdan con el estado del hotel, el acceso es por un callejón, se siente inseguro, el estado general no es bueno.

Las fotos en la página no concuerdan con el estado del hotel, el acceso es por un callejón, se siente inseguro, el estado general no es bueno.

8

Guadalupe

25 de fev. de 2025

·

A estadia foi de 1 noite

Tiene un callejón sin iluminación al lado

Tiene un callejón sin iluminación al lado

8

Oscar

13 de mai. de 2025

·

A estadia foi de 2 noites

Nice place to stay quiet safe and compfort staff very friendly close to alot of restaurant puerto cancun and zona hotelera enjoy my staying will come back thanks

Nice place to stay quiet safe and compfort staff very friendly close to alot of restaurant puerto cancun and zona hotelera enjoy my staying will come back thanks

10

Guejar

4 de jun. de 2025

·

A estadia foi de 1 noite

Está muy limpio y el personal es muy amable, las habitaciones son muy cómodas y lo mejor es que está a unos pasos del ADO y del parque las palapas, el precio es muy accesible

Está muy limpio y el personal es muy amable, las habitaciones son muy cómodas y lo mejor es que está a unos pasos del ADO y del parque las palapas, el precio es muy accesible

10

Mark

1 de out. de 2025

·

A estadia foi de 2 noites

Nice hotel and across from bus station

Nice hotel and across from bus station

6

Teresa

2 de fev. de 2023

·

A estadia foi de 1 noite

It’s really hard to find the hotel. We had to stop at 3 other places to ask for directions though we used gps. The street is super busy and the entrance is hard to see from the street. The hotel is clean but rather stark and the room lacks the charm.

It’s really hard to find the hotel. We had to stop at 3 other places to ask for directions though we used gps. The street is super busy and the entrance is hard to see from the street. The hotel is clean but rather stark and the room lacks the charm.

8

Mayke

14 de dez. de 2023

·

A estadia foi de 1 noite

Great location in downtown Cancun and across from the DO station

Great location in downtown Cancun and across from the DO station

10

Dina Maria

20 de jul. de 2025

·

A estadia foi de 2 noites

El hotel está bien ubicado muy cerca de la terminal de ADO y de restaurantes. Fácil acceso y la zona es relativamente segura. El personal también es muy amable.

El hotel está bien ubicado muy cerca de la terminal de ADO y de restaurantes. Fácil acceso y la zona es relativamente segura. El personal también es muy amable.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

O café da manhã é frequentemente elogiado, embora vários hóspedes o considerem limitado ou ruim. Há restaurantes no local e um bar na cobertura, mas o serviço pode terminar cedo, alguns eventos causam fechamentos e as experiências com comida e equipe são inconsistentes.

Avaliações dos hóspedes relacionadas

2

Alejandro

9 de mai. de 2024

·

A estadia foi de 2 noites

When I got to the hotel my room had no running water and the AC was not working. The shower water only had hot water. The water smelled like sewage and made my hair really hard and coarse. Finally at the end, water was dripping from the roof. I want to say the staff was great and very friendly, but the experience in the hotel as a whole was not great. For the price you cab argue that you are getting what you pay for, but so much was left to improvement.

When I got to the hotel my room had no running water and the AC was not working. The shower water only had hot water. The water smelled like sewage and made my hair really hard and coarse. Finally at the end, water was dripping from the roof. I want to say the staff was great and very friendly, but the experience in the hotel as a whole was not great. For the price you cab argue that you are getting what you pay for, but so much was left to improvement.

10

Ivan

7 de jul. de 2024

·

A estadia foi de 1 noite

Ya me he hospedado varias veces en este hotel por su relación calidad precio, es un buen hotel y el servicio es muy bueno, el desayuno buffet es amplio y los camareros son bastante amables, definitivamente seguiré volviendo

Ya me he hospedado varias veces en este hotel por su relación calidad precio, es un buen hotel y el servicio es muy bueno, el desayuno buffet es amplio y los camareros son bastante amables, definitivamente seguiré volviendo

10

Carlos

18 de ago. de 2025

·

A estadia foi de 1 noite

Location is central a few minutes walk to everything one would need especially the bus to and from airport ! Room large modern with a balcony, bed and bedding clean very comfortable huge washroom with rain shower. Breakfast the highlight of the day!

Location is central a few minutes walk to everything one would need especially the bus to and from airport ! Room large modern with a balcony, bed and bedding clean very comfortable huge washroom with rain shower. Breakfast the highlight of the day!

8

Yoshio

3 de dez. de 2022

·

A estadia foi de 1 noite

Nice restaurant

Nice restaurant

10

Jean-Noel

8 de jan. de 2023

·

A estadia foi de 19.360 noites

Tout était parfait: la chambre, le gymnase, la piscine. Par contre le déjeuner inclus était très limité.

Tout était parfait: la chambre, le gymnase, la piscine. Par contre le déjeuner inclus était très limité.

10

Jorge

22 de out. de 2025

·

A estadia foi de 1 noite

Muy bueno el desayuno ! Bien ubicado , fui de trabajo pero regresaré

Muy bueno el desayuno ! Bien ubicado , fui de trabajo pero regresaré

4

Jobbe

30 de out. de 2025

·

A estadia foi de 3 noites

Uncomfortable bed, toilet didn’t work, old shower and safe didn’t work. Asked to get it fixed but all broke immediately after they fixed it. The roof terrace is great but the music is so loud you can’t read and the food is horrific. I couldn’t eat it… disgusting. Service staff was all impolite

Uncomfortable bed, toilet didn’t work, old shower and safe didn’t work. Asked to get it fixed but all broke immediately after they fixed it. The roof terrace is great but the music is so loud you can’t read and the food is horrific. I couldn’t eat it… disgusting. Service staff was all impolite

10

Kathryn

2 de set. de 2025

·

A estadia foi de 1 noite

Hotel is very close to the ADO station and my room was clean, the bed was comfortable and the staff was helpful. Hotel is a good value for the price. The buffet breakfast was very good.

Hotel is very close to the ADO station and my room was clean, the bed was comfortable and the staff was helpful. Hotel is a good value for the price. The buffet breakfast was very good.

6

Frederick

2 de mar. de 2023

·

The hotel is pretty, is in a very good location, but for some reason we wouldn’t have water in our room or the water was so little I could barely take a shower. The staff was ok, the people that work in the restaurant were rude to us, the last day of our stay the woman and guy that were there early that morning were like don’t leave a mess … like I needed to clean up for them ? Apparently we used to many sugars and napkins or who knows.. Or maybe it’s because we didn’t leave a tip the day before but our breakfast was included and the previous days we did leave a tip.. they looked mad every time we ask for something. The other staff members were nice though, the food was good also. We stayed here for 4 nights.

The hotel is pretty, is in a very good location, but for some reason we wouldn’t have water in our room or the water was so little I could barely take a shower. The staff was ok, the people that work in the restaurant were rude to us, the last day of our stay the woman and guy that were there early that morning were like don’t leave a mess … like I needed to clean up for them ? Apparently we used to many sugars and napkins or who knows.. Or maybe it’s because we didn’t leave a tip the day before but our breakfast was included and the previous days we did leave a tip.. they looked mad every time we ask for something. The other staff members were nice though, the food was good also. We stayed here for 4 nights.

10

Joe

1 de jan. de 2023

·

A estadia foi de 1 noite

Was really nice. Free breakfast. Great AC. excellent roof bar and pool and very walkable

Was really nice. Free breakfast. Great AC. excellent roof bar and pool and very walkable

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

2

Anelise

18 de jan. de 2026

·

A estadia foi de 4 noites

Éramos 4 amigas divididas em dois quartos. Infelizmente o quarto de duas das minhas amigas foi assaltado, assim como de outros dois casais, sendo que o hotel não prestou nenhum tipo de suporte.

Éramos 4 amigas divididas em dois quartos. Infelizmente o quarto de duas das minhas amigas foi assaltado, assim como de outros dois casais, sendo que o hotel não prestou nenhum tipo de suporte.

10

Michelle

8 de jan. de 2026

·

A estadia foi de 2 noites

Camas confortáveis, atendimento excelente. Wifi funcionava muito bem. Há mercados, farmacia, diversos restaurantes, a parada de ônibus, tudo próximo. Muito bom

Camas confortáveis, atendimento excelente. Wifi funcionava muito bem. Há mercados, farmacia, diversos restaurantes, a parada de ônibus, tudo próximo. Muito bom

8

Luciana

24 de jun. de 2025

·

A estadia foi de 6 noites

O hotel tem quarto e banheiro grande, fica perto de pontos que ônibus que dão para a zona hoteleira, perto do MC donalds e de supermercado. O choveiro demora bastante para esquentar, o ar condicionado é bem frio e não desliga e a limpeza deixa a desejar (não tira o lixo do quarto todos os dias).

O hotel tem quarto e banheiro grande, fica perto de pontos que ônibus que dão para a zona hoteleira, perto do MC donalds e de supermercado. O choveiro demora bastante para esquentar, o ar condicionado é bem frio e não desliga e a limpeza deixa a desejar (não tira o lixo do quarto todos os dias).

8

cristiano

12 de mar. de 2025

·

A estadia foi de 3 noites

Boa estadia, boa localização porém muito barulho . Preço justo dentro do que oferecem. Porém.precisa de manutenção,.exemplo só tinha um elevador o outro.ficou quebrado mais de uma semana.

Boa estadia, boa localização porém muito barulho . Preço justo dentro do que oferecem. Porém.precisa de manutenção,.exemplo só tinha um elevador o outro.ficou quebrado mais de uma semana.

10

cristiano

4 de mar. de 2025

·

A estadia foi de 1 noite

Boa

Boa

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

De 15:00 a 23:59

Antes das 12:00

Caução

USD 100 per accommodation on arrival.

É bom saber

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que pode solicitar.

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $70	19 $56
20 $55	21 $51	22 $51	23 $51	24 $48	25 $47	26 $46
27 $47	28 $39	29 $48	30 $48

outubro 2026

Mais barato

Mais caro

Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.