Tru By Hilton Dixon

Staff was great although… didn’t get room we reserved-room we ended up with, bare room so much echoing made conversation hard to understand-didn’t have toilet paper holder-impossible to find light switches-cut my leg getting out of bed (exposed sharp metal bed frame)-breakfast was minimal and cold)-microwave won’t work, even staff had problems!!! I wanted to checkout and goto another hotel right from the beginning kinda ruined my plans for a relaxing extended weekend. The price was ridiculously high for what we received in value, especially since I thought from the description that the facility had a bar and nighttime snacks (turned out to not be a bar but a front case with chips and candy bars soda and beer) It’s possible our experience would’ve been better if we had the room we reserved, however doubtful. Not sure if Tru by Hilton is an experimental concept However they should stick to what they know. Again the staff was very courteous and tried their best.

Our shower and toilet were not very clean.. the rooms are tiny even for 2 people. I would not book if I brought my kids along and it’s a tight fit. Lounge/lobby is nice. We spent time there to get out of the box of a room.

While the room itself was fine, with the exception of a dirty toilet in my room upon arrival, there were several hotel management issues. I was double charged for my stay. The breakfast, which was supposed to start at 6am, was not ready when I arrived in the dining room at 6:15am. The elevator broke down the evening while I was there, and no signage was put up near the elevators to advise guests that it wasn't working. Even the next morning, no signage and it still wasn't working

We had paid for the King room 7 days in advance. We checked in at 9:30pm, entering the room we realized the room had 2 Queens, and was handicapped accessible. We returned to the front desk only to be told that they thought it was a King, and they had given our room to another person, the room I have already paid for… We then was given a new room, we didn’t want to take the handicapped room if someone else would need it. As we try to enter the new room the key fob did not work, my wife went to the front desk, again. The worker came up with a new key that worked. We paid over $900 for 4 nights and was given the wrong room, never was offered any type of compensation or any sort of apology. The rooms are $200+ a night, no microwave and no pool, After checking in the room I went back to Hotels.com and found that they were still selling the King rooms and available to check in now. Very disappointed in the hotel… The room was very nice, clean hallways and nice workout center. For the price not worth it.

Wonderful stay. New build with lots of space and extra amenities.

The property is very clean and well designed. Modern theme and convenient.

Our shower and toilet were not very clean.. the rooms are tiny even for 2 people. I would not book if I brought my kids along and it’s a tight fit. Lounge/lobby is nice. We spent time there to get out of the box of a room.

Great location Very clean

Room was clean. Breakfast options were tasty. Staff was very friendly.

No coffee nor microwave in the room breakfast was not good poor selection. Bathroom not clean but staff was responsive

When I arrived to the room, there was trash in the trash can in the bathroom, urine and toilet paper drying in the toilet, and a used towel hanging on the wall. The hotel itself was nice and very new looking, bright and seemed clean. The breakfast was ok, items changed different days.

The room was clean and nice. Property appears to be fairly new, so area around doesn’t have much landscaping…but that’s not why I was there. Bed was super comfortable. But the curtains!! They had a BLACKOUT SHADE that actually worked!! I can honestly say, this is the first time I have ever slept good in a hotel room! The only slight problem I had, was the faucet in the bathroom. The handle needed a simple repair (a set screw needed tightened). I notified the hotel staff when leaving the next morning. He took a note and said he would have it fixed. All of the staff was very friendly and courteous. It was a wonderful overnight stay at Tru by Hilton!

Perfect for my needs. Clean and quiet with very friendly staff.

Great place! Very clean and nice breakfast.

It was new, modern and clean and staff was great!

Staff was great although… didn’t get room we reserved-room we ended up with, bare room so much echoing made conversation hard to understand-didn’t have toilet paper holder-impossible to find light switches-cut my leg getting out of bed (exposed sharp metal bed frame)-breakfast was minimal and cold)-microwave won’t work, even staff had problems!!! I wanted to checkout and goto another hotel right from the beginning kinda ruined my plans for a relaxing extended weekend. The price was ridiculously high for what we received in value, especially since I thought from the description that the facility had a bar and nighttime snacks (turned out to not be a bar but a front case with chips and candy bars soda and beer) It’s possible our experience would’ve been better if we had the room we reserved, however doubtful. Not sure if Tru by Hilton is an experimental concept However they should stick to what they know. Again the staff was very courteous and tried their best.

Our shower and toilet were not very clean.. the rooms are tiny even for 2 people. I would not book if I brought my kids along and it’s a tight fit. Lounge/lobby is nice. We spent time there to get out of the box of a room.

It was very clean but there was a loud knocking noise that occurred every 10 minutes coming from the bathroom that kept me awake all night. They also still don’t have microwaves in the rooms.

We had paid for the King room 7 days in advance. We checked in at 9:30pm, entering the room we realized the room had 2 Queens, and was handicapped accessible. We returned to the front desk only to be told that they thought it was a King, and they had given our room to another person, the room I have already paid for… We then was given a new room, we didn’t want to take the handicapped room if someone else would need it. As we try to enter the new room the key fob did not work, my wife went to the front desk, again. The worker came up with a new key that worked. We paid over $900 for 4 nights and was given the wrong room, never was offered any type of compensation or any sort of apology. The rooms are $200+ a night, no microwave and no pool, After checking in the room I went back to Hotels.com and found that they were still selling the King rooms and available to check in now. Very disappointed in the hotel… The room was very nice, clean hallways and nice workout center. For the price not worth it.

No one at check-in and wasn’t apologetic about my waiting for check-in. Third floor room, 302, was noisy, lots of popping by the front door. Had no idea what was causing the sounds.

The room was ok but no microwave or fridge in the room. Continental breakfast looked good, coffee was not hot. There was also this weird white build up on the spout for the coffee pot. The water in the shower did not get warm enough. I had an allergic reaction to the shower gel and hand soap.

No coffee nor microwave in the room breakfast was not good poor selection. Bathroom not clean but staff was responsive

Well got In the shower and there was no soap. And didn’t bring any. No microwave. No coffee pot.

The room was good, the hotel was clean and new. The staff was good and attentive. Our air conditioner made a noise that kept me up all night. Had to switch rooms the next day. The food was good as well.

Very clean and well maintained. This brand seems to want to provide a nice experience with lesser quality goods. (Towels, paper products) Unfortunately, there is no sound barrier within the building-you can hear every sound coming from the hallway and nearby rooms. They also seemed to be having a rough morning for breakfast-pancake machine wasn't working, toaster was malfunctioning, the yogurt toppings were either empty or from the previous day (rock hard brown sugar) Hopefully a one-off. I also woke with a very sore back which is unusual-can't say for certain it was their mattress. I'd give this hotel another stay to confirm/deny the issues we experienced, but be more prepared for the sound issues.

Very clean. Front desk staff was 5 star

While the room itself was fine, with the exception of a dirty toilet in my room upon arrival, there were several hotel management issues. I was double charged for my stay. The breakfast, which was supposed to start at 6am, was not ready when I arrived in the dining room at 6:15am. The elevator broke down the evening while I was there, and no signage was put up near the elevators to advise guests that it wasn't working. Even the next morning, no signage and it still wasn't working

I only spent less than a day there, but everyone was very welcoming.

It was very clean and breakfast was good. The general manager was excellent as there was some miscommunication. He resolved the issue. I appreciated his demeanor , which was kind and I could see his goal was to give great customer service…. Much appreciated that!!

Room was clean. Breakfast options were tasty. Staff was very friendly.

We had paid for the King room 7 days in advance. We checked in at 9:30pm, entering the room we realized the room had 2 Queens, and was handicapped accessible. We returned to the front desk only to be told that they thought it was a King, and they had given our room to another person, the room I have already paid for… We then was given a new room, we didn’t want to take the handicapped room if someone else would need it. As we try to enter the new room the key fob did not work, my wife went to the front desk, again. The worker came up with a new key that worked. We paid over $900 for 4 nights and was given the wrong room, never was offered any type of compensation or any sort of apology. The rooms are $200+ a night, no microwave and no pool, After checking in the room I went back to Hotels.com and found that they were still selling the King rooms and available to check in now. Very disappointed in the hotel… The room was very nice, clean hallways and nice workout center. For the price not worth it.

No one at check-in and wasn’t apologetic about my waiting for check-in. Third floor room, 302, was noisy, lots of popping by the front door. Had no idea what was causing the sounds.

Brand new Hitel very nice. Check in was super fast. Staff is awesome

The room was clean and nice. Property appears to be fairly new, so area around doesn’t have much landscaping…but that’s not why I was there. Bed was super comfortable. But the curtains!! They had a BLACKOUT SHADE that actually worked!! I can honestly say, this is the first time I have ever slept good in a hotel room! The only slight problem I had, was the faucet in the bathroom. The handle needed a simple repair (a set screw needed tightened). I notified the hotel staff when leaving the next morning. He took a note and said he would have it fixed. All of the staff was very friendly and courteous. It was a wonderful overnight stay at Tru by Hilton!

The room was good, the hotel was clean and new. The staff was good and attentive. Our air conditioner made a noise that kept me up all night. Had to switch rooms the next day. The food was good as well.

Great location Very clean

Staff was great although… didn’t get room we reserved-room we ended up with, bare room so much echoing made conversation hard to understand-didn’t have toilet paper holder-impossible to find light switches-cut my leg getting out of bed (exposed sharp metal bed frame)-breakfast was minimal and cold)-microwave won’t work, even staff had problems!!! I wanted to checkout and goto another hotel right from the beginning kinda ruined my plans for a relaxing extended weekend. The price was ridiculously high for what we received in value, especially since I thought from the description that the facility had a bar and nighttime snacks (turned out to not be a bar but a front case with chips and candy bars soda and beer) It’s possible our experience would’ve been better if we had the room we reserved, however doubtful. Not sure if Tru by Hilton is an experimental concept However they should stick to what they know. Again the staff was very courteous and tried their best.

While the room itself was fine, with the exception of a dirty toilet in my room upon arrival, there were several hotel management issues. I was double charged for my stay. The breakfast, which was supposed to start at 6am, was not ready when I arrived in the dining room at 6:15am. The elevator broke down the evening while I was there, and no signage was put up near the elevators to advise guests that it wasn't working. Even the next morning, no signage and it still wasn't working

It was very clean and breakfast was good. The general manager was excellent as there was some miscommunication. He resolved the issue. I appreciated his demeanor , which was kind and I could see his goal was to give great customer service…. Much appreciated that!!

Room was clean. Breakfast options were tasty. Staff was very friendly.

The room was ok but no microwave or fridge in the room. Continental breakfast looked good, coffee was not hot. There was also this weird white build up on the spout for the coffee pot. The water in the shower did not get warm enough. I had an allergic reaction to the shower gel and hand soap.

No coffee nor microwave in the room breakfast was not good poor selection. Bathroom not clean but staff was responsive

When I arrived to the room, there was trash in the trash can in the bathroom, urine and toilet paper drying in the toilet, and a used towel hanging on the wall. The hotel itself was nice and very new looking, bright and seemed clean. The breakfast was ok, items changed different days.

The room was good, the hotel was clean and new. The staff was good and attentive. Our air conditioner made a noise that kept me up all night. Had to switch rooms the next day. The food was good as well.

Great place! Very clean and nice breakfast.

Very clean and well maintained. This brand seems to want to provide a nice experience with lesser quality goods. (Towels, paper products) Unfortunately, there is no sound barrier within the building-you can hear every sound coming from the hallway and nearby rooms. They also seemed to be having a rough morning for breakfast-pancake machine wasn't working, toaster was malfunctioning, the yogurt toppings were either empty or from the previous day (rock hard brown sugar) Hopefully a one-off. I also woke with a very sore back which is unusual-can't say for certain it was their mattress. I'd give this hotel another stay to confirm/deny the issues we experienced, but be more prepared for the sound issues.