Astana Wing - Riverside Majestic Hotel

The hotel albeit not new is generally very comfortable and the rooms are good size and all the amenities are functioning - only complain is the air con which is noisy and not very efficient. The decor is a bit date and I understand the east wing has already been refurbished so hopefully the west wing where we stayed will be done up soon. Staff is very friendly and have worked there for a long time. And the small pearl is the rooftop bar at the 17 floor which have a tremendous view of the whole of Kuching and the charming Kuching River just below

The whole hotel is in bad shape. The room smells of a lot of humidity, and the toilet was leaking all day long. The so-called gym (one of the reasons why I've chosen this hotel) only offers a couple of treadmills and some rusty dumbbells. The swimming pool was clean, but the staff at the swimming pool was not helpful or welcoming enough. I didn't know where to get the towels, or if I could order food from the swimming pool and charge it to my room. There were 2 staff there, but only checking their phones. The receptionist can be more welcoming. In any other hotel, you get information about the breakfast location and time, but in here, they just direct you to your room. The electricity in my room went down on my last night (no electricity at all), and after 30 minutes waiting, the receptionist, with a very annoyed face, sent me to a different room. I had to pack all my stuff in the dark to move to a new room, which was in worse shape than my original room. The new room I've got allocated was full of moisture, the toilet was also leaking, and the carpet was humid. Breakfast: fair enough. The staff was helpful, but the manager was angry all the time. Location is great, I would say this is the only pro. Conclusion: I would never stay here, as the price is just USD$10 cheaper than the Pullman or Hilton, which will definitely offer you a better stay.

The hotel chamber maids are lazy. During our five days stay they only came to make the bed and replenished water. The room was never sweep or vacuumed, the bathroom never tidied and cleaned. When we called the reception and requested for room cleaning, the cleaners never appear. Sometimes they just left the bath towels or toilet papers outside the room door. The whole corridor stings. The car park under the hotel showed signs of sewage lickage. It is one hotel I won’t stay again and will warm traveller’s about it.

Sinceramente no es un hotel de 5 estrellas como dicen para empezar la piscina pertenece a otro hotel y tienes que cruzar un pasadizo cojer el ascensor del otro hotel y llegar a la piscina , una odisea por lo que para mí es una publicidad engañosa el decir que tiene piscina . Lo segundo esq las habitaciones las hacen muy muy tarde , nosotros salíamos muy pronto del hotel para hacer las excursiones y los dos días al llegar a las tres de la tarde la habitación estaba sin hacer , eso no es normal Es un poco anticuado pero bien situado eso sí , habitación grande y botellas de agua de cortesía pero que actualmente hay mejores opciones por la zona

There wasn’t bath towels, shampoo and bath gel in the toilet when i got into the room. They were sent after 30-45 minutes after I informed the front desk. The toilet bowl and toilet seat has stains. The bath towels were yellow-ish instead of white. Last but not least, out of 3 elevators only 2 were working during our stay.

Reception during check in was frosty. But room is clean and sheets and towel smells washed. Good initiative on providing water cooler on each floor to reduce wastage of plastic drinking bottles. Just hope that the filters in those coolers are routinely replaced.

Great location, but not many amenities. The skybar was cool and being close to the river a plus

Swimming pool great. Gym areas a bit dirty. No safety label. No hand soap Gym toilet sink areas dusty. Limited tv channel.

The room not clean even at 4pm have to call the reception.

Room cleanliness not so satisfactory. Air cond ventilation cover / surrounding area with dust. Room housekeeping not well managed.

White Towels are not white so not sure how clean. Bathroom isn’t clean but decent water pressure

The hotel chamber maids are lazy. During our five days stay they only came to make the bed and replenished water. The room was never sweep or vacuumed, the bathroom never tidied and cleaned. When we called the reception and requested for room cleaning, the cleaners never appear. Sometimes they just left the bath towels or toilet papers outside the room door. The whole corridor stings. The car park under the hotel showed signs of sewage lickage. It is one hotel I won’t stay again and will warm traveller’s about it.

4星の評価が間違っている　ハンドタオルもフェースタオルも無い　シャワールームの石けん置場も無く、掃除もいきとどいて無い　タオルも古い

Needed just one night to rest before flying off the next morning. Room was new and clean which was the best part. Service was on par and private transport was easy to locate and pick me up.

There wasn’t bath towels, shampoo and bath gel in the toilet when i got into the room. They were sent after 30-45 minutes after I informed the front desk. The toilet bowl and toilet seat has stains. The bath towels were yellow-ish instead of white. Last but not least, out of 3 elevators only 2 were working during our stay.

The place is worn down. Smells old even. No hand towels provided, breakfast buffet options were gross, sink had mould round the drain hole, room-service tray which we left outside the room was not cleared till 2 1/2 days later (Housekeeping said they would inform the restaurant when we called). Its saving grace was the pleasant and helpful staff around the hotel.

Room is very clean with friendly staff. Easy to check in and out. Just ppposide the waterfront that makes it acomplte enjable stay.

The condition of the rooms was very substandard, they were not cleaned or serviced well at all. First room I tried had no towels, no soap, not bottled water, no coffee and dirty glasses. If it was not for the nice staff it would get a ZERO rating. Would I stay again, highly unlikely unless the city was booked out. Very disappointing stay. It was probably nice 30 years ago, but not today, would suggest it has never been maintained since it was built.

Great location and beautiful river view.

The hotel albeit not new is generally very comfortable and the rooms are good size and all the amenities are functioning - only complain is the air con which is noisy and not very efficient. The decor is a bit date and I understand the east wing has already been refurbished so hopefully the west wing where we stayed will be done up soon. Staff is very friendly and have worked there for a long time. And the small pearl is the rooftop bar at the 17 floor which have a tremendous view of the whole of Kuching and the charming Kuching River just below

Lovely place to stay, spacious room, nice staff, great shower, just an all round nice place. Would love to stay again sometime :)

The whole hotel is in bad shape. The room smells of a lot of humidity, and the toilet was leaking all day long. The so-called gym (one of the reasons why I've chosen this hotel) only offers a couple of treadmills and some rusty dumbbells. The swimming pool was clean, but the staff at the swimming pool was not helpful or welcoming enough. I didn't know where to get the towels, or if I could order food from the swimming pool and charge it to my room. There were 2 staff there, but only checking their phones. The receptionist can be more welcoming. In any other hotel, you get information about the breakfast location and time, but in here, they just direct you to your room. The electricity in my room went down on my last night (no electricity at all), and after 30 minutes waiting, the receptionist, with a very annoyed face, sent me to a different room. I had to pack all my stuff in the dark to move to a new room, which was in worse shape than my original room. The new room I've got allocated was full of moisture, the toilet was also leaking, and the carpet was humid. Breakfast: fair enough. The staff was helpful, but the manager was angry all the time. Location is great, I would say this is the only pro. Conclusion: I would never stay here, as the price is just USD$10 cheaper than the Pullman or Hilton, which will definitely offer you a better stay.

Returned visit. Doorman is as Friendly as ever. However the room give this time looks a bit more tired. Sheets and towel still smells washed but there is a baby cockroach playing hide and seek in the toilet.

Upon arrival we were upgraded to an Astana suite room which was a very pleasant surprise. The room which included a separate kitchen / sitting/ dining room was well equipped and the beds were extremely comfortable. For dinner we decided to try the fine dining at Suasana on the 18th floor. What a disappointment that was. After waiting over an hour for the food it was just lukewarm. In defence of the chef, it was tasty but it had clearly been waiting some time for someone to deliver it to the table.

下の道路を通るバイクの音が部屋まで聞こえる

Sinceramente no es un hotel de 5 estrellas como dicen para empezar la piscina pertenece a otro hotel y tienes que cruzar un pasadizo cojer el ascensor del otro hotel y llegar a la piscina , una odisea por lo que para mí es una publicidad engañosa el decir que tiene piscina . Lo segundo esq las habitaciones las hacen muy muy tarde , nosotros salíamos muy pronto del hotel para hacer las excursiones y los dos días al llegar a las tres de la tarde la habitación estaba sin hacer , eso no es normal Es un poco anticuado pero bien situado eso sí , habitación grande y botellas de agua de cortesía pero que actualmente hay mejores opciones por la zona

only air conditioning not cold

Hotel in posizione strategica. Bellissima la vista dalla sala colazione. Camere carine. Buona la colazione. Pulizia nella media. Consigliato.

Servicen i respitioner , er dårlig da de ikke informere om hvad hotellet kan byde på . En fantastisk morgenmad

Had a very unpleasant stay at Astana Riverside. Check in was very bad because the hotel wanted us to pay the rate which was much higher than what we booked on Expedia. I have been an Expedia member for a long time and this was a first ever when a hotel wanted to charge differently than the rate that was booked. After speaking to the manager this was resolved but it took a long time for check in to be processed. The room was very disappointing too. Broken chair and no towels when we got there. Had to wait 1 hour after calling several times to get the bath towels delivered. Really not worth it, absolutely terrible hotel for the price we paid (RM 950 for 2 nights).

The whole hotel is in bad shape. The room smells of a lot of humidity, and the toilet was leaking all day long. The so-called gym (one of the reasons why I've chosen this hotel) only offers a couple of treadmills and some rusty dumbbells. The swimming pool was clean, but the staff at the swimming pool was not helpful or welcoming enough. I didn't know where to get the towels, or if I could order food from the swimming pool and charge it to my room. There were 2 staff there, but only checking their phones. The receptionist can be more welcoming. In any other hotel, you get information about the breakfast location and time, but in here, they just direct you to your room. The electricity in my room went down on my last night (no electricity at all), and after 30 minutes waiting, the receptionist, with a very annoyed face, sent me to a different room. I had to pack all my stuff in the dark to move to a new room, which was in worse shape than my original room. The new room I've got allocated was full of moisture, the toilet was also leaking, and the carpet was humid. Breakfast: fair enough. The staff was helpful, but the manager was angry all the time. Location is great, I would say this is the only pro. Conclusion: I would never stay here, as the price is just USD$10 cheaper than the Pullman or Hilton, which will definitely offer you a better stay.

Returned visit. Doorman is as Friendly as ever. However the room give this time looks a bit more tired. Sheets and towel still smells washed but there is a baby cockroach playing hide and seek in the toilet.

The hotel chamber maids are lazy. During our five days stay they only came to make the bed and replenished water. The room was never sweep or vacuumed, the bathroom never tidied and cleaned. When we called the reception and requested for room cleaning, the cleaners never appear. Sometimes they just left the bath towels or toilet papers outside the room door. The whole corridor stings. The car park under the hotel showed signs of sewage lickage. It is one hotel I won’t stay again and will warm traveller’s about it.

The hotel is fine but not the staff. Lacking of basic amenity like hair dryer is a surprise for me. It took 3 calls and 1 hour later to receive it via reception counter. Was charged twice for the hotel bill as well. Have to call Expedia to settle the bill. Inconsistent customer service where they agreed to allow me for late checkout at 1pm. 12.30pm called me to checkout. Upon checkout, I passed the cards to the reception who is happened to be the duty manager. Process my checkout halfway through, he decided to pass my checkout process to his staff and I have to wait for the staff to process all over again. And the duty manager continues with his phone.

Front desk staff is very good ,,,, except breakfast buffet is disappointed

Reception during check in was frosty. But room is clean and sheets and towel smells washed. Good initiative on providing water cooler on each floor to reduce wastage of plastic drinking bottles. Just hope that the filters in those coolers are routinely replaced.

The place is worn down. Smells old even. No hand towels provided, breakfast buffet options were gross, sink had mould round the drain hole, room-service tray which we left outside the room was not cleared till 2 1/2 days later (Housekeeping said they would inform the restaurant when we called). Its saving grace was the pleasant and helpful staff around the hotel.

The services in general is rather slow and required repeating/re-asking the for the services (asking for towels to be sent to the room- room only had one bath towel for a two person reservation; had to call again for porter services after waiting close to 20 mins). Location is strategic but the property and services were mediocre.

Great location and beautiful river view.

The location is quite good, with a view of the river. Within walking distance to old town. Amenities are basic, matching the price paid for. No issue with cleanliness.

The town is very close and restaurants are within walking distance. THhe riverside is across the road. Great place to stay.

Convenient for everything. All walkable.

The whole hotel is in bad shape. The room smells of a lot of humidity, and the toilet was leaking all day long. The so-called gym (one of the reasons why I've chosen this hotel) only offers a couple of treadmills and some rusty dumbbells. The swimming pool was clean, but the staff at the swimming pool was not helpful or welcoming enough. I didn't know where to get the towels, or if I could order food from the swimming pool and charge it to my room. There were 2 staff there, but only checking their phones. The receptionist can be more welcoming. In any other hotel, you get information about the breakfast location and time, but in here, they just direct you to your room. The electricity in my room went down on my last night (no electricity at all), and after 30 minutes waiting, the receptionist, with a very annoyed face, sent me to a different room. I had to pack all my stuff in the dark to move to a new room, which was in worse shape than my original room. The new room I've got allocated was full of moisture, the toilet was also leaking, and the carpet was humid. Breakfast: fair enough. The staff was helpful, but the manager was angry all the time. Location is great, I would say this is the only pro. Conclusion: I would never stay here, as the price is just USD$10 cheaper than the Pullman or Hilton, which will definitely offer you a better stay.

Great location, but not many amenities. The skybar was cool and being close to the river a plus

Always stay here - it’s so central to everything

Room is very clean with friendly staff. Easy to check in and out. Just ppposide the waterfront that makes it acomplte enjable stay.

Want a hotel in center of city, then this one is

The services in general is rather slow and required repeating/re-asking the for the services (asking for towels to be sent to the room- room only had one bath towel for a two person reservation; had to call again for porter services after waiting close to 20 mins). Location is strategic but the property and services were mediocre.

Servicen i respitioner , er dårlig da de ikke informere om hvad hotellet kan byde på . En fantastisk morgenmad

The whole hotel is in bad shape. The room smells of a lot of humidity, and the toilet was leaking all day long. The so-called gym (one of the reasons why I've chosen this hotel) only offers a couple of treadmills and some rusty dumbbells. The swimming pool was clean, but the staff at the swimming pool was not helpful or welcoming enough. I didn't know where to get the towels, or if I could order food from the swimming pool and charge it to my room. There were 2 staff there, but only checking their phones. The receptionist can be more welcoming. In any other hotel, you get information about the breakfast location and time, but in here, they just direct you to your room. The electricity in my room went down on my last night (no electricity at all), and after 30 minutes waiting, the receptionist, with a very annoyed face, sent me to a different room. I had to pack all my stuff in the dark to move to a new room, which was in worse shape than my original room. The new room I've got allocated was full of moisture, the toilet was also leaking, and the carpet was humid. Breakfast: fair enough. The staff was helpful, but the manager was angry all the time. Location is great, I would say this is the only pro. Conclusion: I would never stay here, as the price is just USD$10 cheaper than the Pullman or Hilton, which will definitely offer you a better stay.

Upon arrival we were upgraded to an Astana suite room which was a very pleasant surprise. The room which included a separate kitchen / sitting/ dining room was well equipped and the beds were extremely comfortable. For dinner we decided to try the fine dining at Suasana on the 18th floor. What a disappointment that was. After waiting over an hour for the food it was just lukewarm. In defence of the chef, it was tasty but it had clearly been waiting some time for someone to deliver it to the table.

Front desk staff is very good ,,,, except breakfast buffet is disappointed

Semua ok lah, breakfast sedap

The place is worn down. Smells old even. No hand towels provided, breakfast buffet options were gross, sink had mould round the drain hole, room-service tray which we left outside the room was not cleared till 2 1/2 days later (Housekeeping said they would inform the restaurant when we called). Its saving grace was the pleasant and helpful staff around the hotel.

Hotel in posizione strategica. Bellissima la vista dalla sala colazione. Camere carine. Buona la colazione. Pulizia nella media. Consigliato.