Sky Hotel Pampanga

Poor management. They locked us in the gate and we were stuck there till we called them to open it up.

Excellent service

Worst experience. Night auditor was not able to confirm my resrvations and had to wait. Once confirmed and room assigned, the toilet was not flushing properly and there is some smell in the room. Called for service and advised that they will try to fix it. It was already late night and all I want was to rest. I asked to be switched room, the attendant was reluctant. I decided to see the attendant in person and to my surprised, the gate and doors were locked out. What if there was a fire? I would be trapped inside. This made me decide to finally cancel my reservations due to series of negative experiences.

Travelers be warned: this is an "hourly" or "drive in" hotel. This is why they say "check in any time - no reservations needed". Although they are a drive-in hotel, they only have set cleaning hours. This means that if someone stays here at 1:00 am, then leaves at 4:00 am, and someone else comes to stay in that room it will NOT be cleaned! We were very alarmed to learn this information once we requested a bed sheet change before going to sleep at midnight when we noticed that the sheets were stained (makeup and other mysterious stains) as well as smelling of smoke even though the room signs said "no smoking" and they told us we would have to wait until 9 am! Another staff member told someone in our party "that stain is nothing, we are not replacing it". They had to "call their boss" just to request new sheets...how does that make ANY sense when you are a DRIVE IN hotel? Our stay was VERY uncomfortable after this and we checked out early to move to a different hotel. Be warned that this hotel is inconvenient in many ways- each suite has a garage door that does not close from the inside. You have to request a staff member to close it for you. We also were not given keys upon check in and had to go down to ask for them to lock up our own room when we leave. There are hardly any mirrors, no windows (only a fire escape), and no mini fridge. You have to ask the staff to give you a remote to control the air conditioning. You will also have to climb stairs to get to your suite.

Excellent Staff!