First of all,I am asking two night of refund because out of 3 night stay, there was NO HOT WATER AT ALL.How do you take shower? First of all Ana,receptionist was really nice but they shouldn't have told that someone will be there from 8 am to 8 pm. I sent message that I will be arriving by bus around 4 pm. I arrived at 5 pm. No one was there. I didn't had password to open the main door. Luckily one lady open the door for me. Second as soon as I enter my room no.106, I wanted to take shower because I was in the bus for 11 hours. But no hot water.I called Ana. She couldn't believe me. Finally she told me to go downstairs, find master key from black box with password and check other rooms. I went to 5 different empty rooms,102,103,105,108 and 203. Check for hot water, but no hot water. How can you take shower in cold water when outside is also very cold. I told Anna that water must be get fixed tonight. This is not the way to run a hotel. Next day it was little bit warm water. But my 3rd day again no hot water. I went out different city whole day without taking shower. Ana gave me break fast pass but 2 days, no hot water. I DON'T WANT TO PAY FOR TWO DAYS RENT.I MUST GET REFUND OF 2 DAYS.
First of all,I am asking two night of refund because out of 3 night stay, there was NO HOT WATER AT ALL.How do you take shower? First of all Ana,receptionist was really nice but they shouldn't have told that someone will be there from 8 am to 8 pm. I sent message that I will be arriving by bus around 4 pm. I arrived at 5 pm. No one was there. I didn't had password to open the main door. Luckily one lady open the door for me. Second as soon as I enter my room no.106, I wanted to take shower because I was in the bus for 11 hours. But no hot water.I called Ana. She couldn't believe me. Finally she told me to go downstairs, find master key from black box with password and check other rooms. I went to 5 different empty rooms,102,103,105,108 and 203. Check for hot water, but no hot water. How can you take shower in cold water when outside is also very cold. I told Anna that water must be get fixed tonight. This is not the way to run a hotel. Next day it was little bit warm water. But my 3rd day again no hot water. I went out different city whole day without taking shower. Ana gave me break fast pass but 2 days, no hot water. I DON'T WANT TO PAY FOR TWO DAYS RENT.I MUST GET REFUND OF 2 DAYS.
