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Swiss-Garden Hotel & Residences, Genting Highlands - Image 1
Swiss-Garden Hotel & Residences, Genting Highlands - Room
Swiss-Garden Hotel & Residences, Genting Highlands - Room
Swiss-Garden Hotel & Residences, Genting Highlands - View from room
Swiss-Garden Hotel & Residences, Genting Highlands - Pool

Swiss-Garden Hotel & Residences, Genting Highlands

Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Non-Smoking Rooms

  • Room Service

  • Tennis Courts

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Property description

Take advantage of recreational opportunities offered, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include an arcade/game room and a banquet hall.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Swiss-Garden Hotel & Residences, Genting Highlands, guests appreciate the convenient mid hill location near eateries and outlets and often find rooms spacious and scenic, but report mixed service with slow check in and checkout, plus recurring elevator congestion.

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Facilities

Mixed

Cleanliness

Mixed

Rooms

Spacious

Service

Mixed

Location

Convenient

Dining

Inconsistent

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6

Noor Azizah

IAN-logo

25 Mar 2026

·

Stayed 2 nights

Clean room, good free parking, average food for breakfast but no bar. How can a hotel branded Swiss~Garden operate without a bar. One can drive up to the Genting complex quite easily.
Clean room, good free parking, average food for breakfast but no bar. How can a hotel branded Swiss~Garden operate without a bar. One can drive up to the Genting complex quite easily.
6

Shi Rong

IAN-logo

4 Jan 2026

·

Stayed 4 nights

Slow check in and check out process. Waited 30mins for check in and 30 mins for check out. Rooms are okay. Basic.
Slow check in and check out process. Waited 30mins for check in and 30 mins for check out. Rooms are okay. Basic.
8

MADELINE

IAN-logo

6 Dec 2025

·

Stayed 3 nights

Room was clean and spacious. Location was good too.
Room was clean and spacious. Location was good too.
2

joni

IAN-logo

6 Dec 2025

·

Stayed 2 nights

I stayed at this hotel for two nights, and unfortunately the experience was very disappointing. The hotel lacks proper customer service, and it is much older than what the photos on the booking website show. The front desk staff do not understand customer service at all and never smile. Nothing in the hotel reflects what was advertised online. I strongly advise anyone considering this hotel not to waste their money. There are definitely better hotels around with better service, better staff, and a more comfortable stay.
I stayed at this hotel for two nights, and unfortunately the experience was very disappointing. The hotel lacks proper customer service, and it is much older than what the photos on the booking website show. The front desk staff do not understand customer service at all and never smile. Nothing in the hotel reflects what was advertised online. I strongly advise anyone considering this hotel not to waste their money. There are definitely better hotels around with better service, better staff, and a more comfortable stay.
8

William

IAN-logo

28 Oct 2025

·

Stayed 2 nights

Overall a pleasant stay. Location wise is good as many amenities nearby.
Overall a pleasant stay. Location wise is good as many amenities nearby.
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, Malaysia

Location

Located in Genting Highlands, Swiss-Garden Hotel & Residences, Genting Highlands is in the entertainment district, a 4-minute drive from Genting Skyway and 7 minutes from Genting Highlands Premium Outlets. This family-friendly hotel is 5.7 mi (9.2 km) from Chin Swee Cave Temple and 7.4 mi (12 km) from Genting SkyWorlds Theme Park.

Happy Bee Farm & Insect World(0.5 Miles)

Genting Skyway(2 Miles)

Genting Highlands Premium Outlets(2.4 Miles)

Chin Swee Cave Temple(5.7 Miles)

Sky Venture Wind Tunnel(6.3 Miles)

Genting Casino(7.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Free self-parking is available on-site for one vehicle per reservation. Additional vehicles incur a flat rate fee of MYR 16 per day or MYR 1 per hour.

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately MYR 62.64 for adults and MYR 32.40 for children.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in is available for a fee, subject to availability. Late check-out incurs a fee of MYR 150, also subject to availability.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

The hotel is located in Genting Highlands, a 4-minute drive from Genting Skyway and 7 minutes from Genting Highlands Premium Outlets. It is also 5.7 miles from Chin Swee Cave Temple and 7.4 miles from Genting SkyWorlds Theme Park.

Yes, the property features an outdoor heated pool, operational from 7:00 AM to 10:00 PM.

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Cribs are available for a fee of MYR 50 per night, and rollaway beds are available for a fee of MYR 140.4 per night. Advance request or confirmation may be required.

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