Name: Swiss-Garden Hotel & Residences, Genting Highlands
Address: Windmill Upon Hills, Gentings högland, Pahang, MY
Price range: 37 US$–61 US$ per night
Rating: 7.55

Vad gäster tycker

På Swiss-Garden Hotel & Residences, Genting Highlands, uppskattar gästerna det praktiska läget halvvägs upp i berget, nära matställen och butiker. Många tycker att rummen är rymliga och har fin utsikt, men rapporterar blandad service med långsam in- och utcheckning samt återkommande trängsel i hissarna.

Återkopplingen angående renligheten är blandad: rummen är ofta rena, men korridorerna och vissa badrum lämnar en del att önska, och poolvattnet eller disk kan vara mindre välstädat. Frukosten erbjuder variation, men kvaliteten och temperaturen varierar. Parkering finns, men arrangemangen förvirrar vissa besökare, och pooltillgången ligger i ett närliggande bostadshus som kan vara välbesökt. Sammantaget kan du förvänta dig ett praktiskt läge med bekväma rum och vissa kompromisser gällande driften.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Faciliteter

Hissarna är ofta trånga eller under underhåll, vilket orsakar långa väntetider. Pooltillgången ligger i ett närliggande bostadshus och kan vara välbesökt, medan parkering finns men arrangemangen förvirrar vissa gäster.

Relaterade gästrecensioner

10

Tuck Chuen

16 mars 2023

·

Stannade 1 natt

Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.

10

LengSan

25 maj 2025

·

Stannade 1 natt

Parking arrangement was a bit confusing else we had good experience despite the high occupancy level for the night we spent there

4

kristine

29 maj 2022

·

Stannade 2 nätter

The rooms are quite spacious bad clean. Everything else was quite bad. We had a room on the 31st floor and had to wait for an elevator for 15mins for breakfast and after a 35min wait for checkout we walked all the way down. When we got to breakfast at 9:15 there was no food left. There were no tables, and there were way too many people. It was mayhem. People were getting angry at the staff. We just ate lettuce and boiled rice in the end. And then paid for breakfast somewhere else. While this was going on they were still letting people in and taking payment from the people who didn't have breakfast included. The pool etc were all in a different building which belonged to residences. Which means you have to get the super slow elevator down - go outside - change building, go back up the elevator to the pool. Then you are at a building on holiday where people actually live.

2

TEE

17 sep. 2024

·

Stannade 1 natt

Overall stay was good, however, during check out time, 4 out of 6 lift under maintenance, only 2 lift working, and we stay at 32 floor, we waited from 11am till 12 noon only managed to get the lift to the lobby, my sibbling choose to walk down from the staircase to the lobby with luggage from Level 32 due to long wait. When raise the issue to front desk, attendant just simply said lift under diff management, sound like Swiss Garden does not care ever whether you satisfy with the stay or not. My 1st time encounter this issue. Please think twice if to book, else pls request lower floor so that can easily walk down to the lobby when all lift does not work.

4

MD SHAHRIL BIN MD

6 juni 2023

·

Stannade 2 nätter

Parking area confusing.

8

Hongxiang

2 sep. 2025

·

Stannade 1 natt

Parking friendly. Nice views and good facilities around the area.

8

Sium

18 juni 2025

·

Stannade 2 nätter

We used the Swiss garden for Genting, the location is great for getting to and from KL to Genting. The only fault we have with Swiss Gardens is the lifts , someday you can wait 10-15 mins for one to have space enough for 2 people . Get the lifts sorted ! Rating will improve!!

6

Chan

23 dec. 2023

·

Stannade 2 nätter

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

8

Jenny

2 nov. 2022

·

The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.

10

Cheang Sar

24 dec. 2024

·

Stannade 2 nätter

It is convenient and staff are friendly, plenty of parking space

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Renlighet

Rummen rapporteras ofta som rena, men korridorområden får lägre betyg. Ett par recensioner nämner dammiga golv, mindre rena badrum eller grumligt poolvatten, och enstaka problem med diskens renlighet vid frukosten.

Relaterade gästrecensioner

10

Tuck Chuen

16 mars 2023

·

Stannade 1 natt

Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.

8

Mai Shih

25 okt. 2025

·

Stannade 1 natt

Clean room

8

MADELINE

6 dec. 2025

·

Stannade 3 nätter

Room was clean and spacious. Location was good too.

8

SEJEONG

30 dec. 2025

·

Stannade 1 natt

전체적으로 깨끗하고 뷰도 너무 좋았습니다.

10

Rossan Bunanig

27 dec. 2022

·

Stannade 19 351 nätter

Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.

4

Qiang

25 dec. 2022

·

Stannade 1 natt

The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.

10

ALEXANDRA

16 dec. 2024

·

Stannade 2 nätter

Chambres très propres et spacieuses mais couloirs assez sales. Personnel très sympathique. Hôtel très bien situé, distance de marche des restaurants. Navette gratuite pour aller au Premium outlet et au téléphérique.

8

CL

22 maj 2024

·

Stannade 1 natt

Check In : 4/5 Parking : 4/5 Lift / Corridor Cleanliness: 2.5/5 Room Cleanliness: 4/5 Room Soundproof: 3/5 Swimming Pool Practicality: 3/5 (for children ok) Breakfast Variety : 4/5 Hotel location to restaurants / convenient shops: 5/5

6

Chan

23 dec. 2023

·

Stannade 2 nätter

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

8

Jenny

2 nov. 2022

·

The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Rum

Många gäster tycker att rummen är rymliga med trevlig utsikt. Andra beskriver dem som grundläggande eller daterade, och noterar enstaka egenheter som små layouter, saknad köksutrustning eller inget badkar i vissa enheter.

Relaterade gästrecensioner

10

Tuck Chuen

16 mars 2023

·

Stannade 1 natt

Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.

8

MADELINE

6 dec. 2025

·

Stannade 3 nätter

Room was clean and spacious. Location was good too.

8

SEJEONG

30 dec. 2025

·

Stannade 1 natt

전체적으로 깨끗하고 뷰도 너무 좋았습니다.

6

Shi Rong

4 jan. 2026

·

Stannade 4 nätter

Slow check in and check out process. Waited 30mins for check in and 30 mins for check out. Rooms are okay. Basic.

10

ALEXANDRA

16 dec. 2024

·

Stannade 2 nätter

Chambres très propres et spacieuses mais couloirs assez sales. Personnel très sympathique. Hôtel très bien situé, distance de marche des restaurants. Navette gratuite pour aller au Premium outlet et au téléphérique.

2

Rahamat

31 jan. 2024

·

Stannade 3 nätter

The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.

10

Hsu

30 sep. 2022

·

Stannade 1 natt

Overall good. The water at kitchen too cold to use.. haha.

8

Hongxiang

2 sep. 2025

·

Stannade 1 natt

Parking friendly. Nice views and good facilities around the area.

8

Lai

25 juni 2022

·

Stannade 2 nätter

facilities ok, good view, but no bathtub. Hard to call grab.

6

Chan

23 dec. 2023

·

Stannade 2 nätter

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Service

Återkopplingen är blandad: vissa gäster framhäver vänlig och hjälpsam personal. Andra rapporterar dålig attityd i receptionen, felaktig rumstilldelning och märkbart långsam in- och utcheckningsprocess.

Relaterade gästrecensioner

10

Tuck Chuen

16 mars 2023

·

Stannade 1 natt

Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.

10

Rossan Bunanig

27 dec. 2022

·

Stannade 19 351 nätter

Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.

2

joni

6 dec. 2025

·

Stannade 2 nätter

I stayed at this hotel for two nights, and unfortunately the experience was very disappointing. The hotel lacks proper customer service, and it is much older than what the photos on the booking website show. The front desk staff do not understand customer service at all and never smile. Nothing in the hotel reflects what was advertised online. I strongly advise anyone considering this hotel not to waste their money. There are definitely better hotels around with better service, better staff, and a more comfortable stay.

4

Nabeel

16 apr. 2025

·

Stannade 1 natt

They gave us the wrong room, then showed us attitude!

8

suzanne

11 dec. 2024

·

Stannade 2 nätter

The property surroundings are very nice, staff friendly. The uphill walk to the food outlets can be a little challenging for the slightly unfit, but the coming back home is great., A short GRAB ride to the Genting highlands, to enjoy the beautiful surroundings and scenery. A peaceful place to relax

6

Shi Rong

4 jan. 2026

·

Stannade 4 nätter

Slow check in and check out process. Waited 30mins for check in and 30 mins for check out. Rooms are okay. Basic.

2

TEE

17 sep. 2024

·

Stannade 1 natt

Overall stay was good, however, during check out time, 4 out of 6 lift under maintenance, only 2 lift working, and we stay at 32 floor, we waited from 11am till 12 noon only managed to get the lift to the lobby, my sibbling choose to walk down from the staircase to the lobby with luggage from Level 32 due to long wait. When raise the issue to front desk, attendant just simply said lift under diff management, sound like Swiss Garden does not care ever whether you satisfy with the stay or not. My 1st time encounter this issue. Please think twice if to book, else pls request lower floor so that can easily walk down to the lobby when all lift does not work.

10

ALEXANDRA

16 dec. 2024

·

Stannade 2 nätter

Chambres très propres et spacieuses mais couloirs assez sales. Personnel très sympathique. Hôtel très bien situé, distance de marche des restaurants. Navette gratuite pour aller au Premium outlet et au téléphérique.

6

Chan

23 dec. 2023

·

Stannade 2 nätter

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

10

Cheang Sar

24 dec. 2024

·

Stannade 2 nätter

It is convenient and staff are friendly, plenty of parking space

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Läge

Generellt ett praktiskt läge halvvägs upp i berget nära matställen, staden och Genting Premium Outlets, med gångavstånd till närliggande bekvämligheter. Det ligger inte på toppen, så det krävs vanligtvis en bilresa för att nå kasinot eller nöjesparken.

Relaterade gästrecensioner

8

Abdul Rasyid

6 juni 2023

·

Stannade 2 nätter

The location of this hotel is quite convenient and close to genting premium outlet

8

MADELINE

6 dec. 2025

·

Stannade 3 nätter

Room was clean and spacious. Location was good too.

10

Rossan Bunanig

27 dec. 2022

·

Stannade 19 351 nätter

Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.

8

suzanne

11 dec. 2024

·

Stannade 2 nätter

The property surroundings are very nice, staff friendly. The uphill walk to the food outlets can be a little challenging for the slightly unfit, but the coming back home is great., A short GRAB ride to the Genting highlands, to enjoy the beautiful surroundings and scenery. A peaceful place to relax

10

ALEXANDRA

16 dec. 2024

·

Stannade 2 nätter

Chambres très propres et spacieuses mais couloirs assez sales. Personnel très sympathique. Hôtel très bien situé, distance de marche des restaurants. Navette gratuite pour aller au Premium outlet et au téléphérique.

8

Lai

25 juni 2022

·

Stannade 2 nätter

facilities ok, good view, but no bathtub. Hard to call grab.

8

Irene

20 sep. 2023

·

Stannade 2 nätter

The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.

8

William

28 okt. 2025

·

Stannade 2 nätter

Overall a pleasant stay. Location wise is good as many amenities nearby.

8

Sium

18 juni 2025

·

Stannade 2 nätter

We used the Swiss garden for Genting, the location is great for getting to and from KL to Genting. The only fault we have with Swiss Gardens is the lifts , someday you can wait 10-15 mins for one to have space enough for 2 people . Get the lifts sorted ! Rating will improve!!

8

Zhang

9 sep. 2023

·

Stannade 2 nätter

We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Måltider

Frukosten erbjuder variation, men kvaliteten och temperaturen är varierande, och flera gäster tyckte att den var grundläggande eller bara OK. Vissa nämner kalla rätter eller ägg som inte var helt färska.

Relaterade gästrecensioner

4

Qiang

25 dec. 2022

·

Stannade 1 natt

The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.

4

kristine

29 maj 2022

·

Stannade 2 nätter

The rooms are quite spacious bad clean. Everything else was quite bad. We had a room on the 31st floor and had to wait for an elevator for 15mins for breakfast and after a 35min wait for checkout we walked all the way down. When we got to breakfast at 9:15 there was no food left. There were no tables, and there were way too many people. It was mayhem. People were getting angry at the staff. We just ate lettuce and boiled rice in the end. And then paid for breakfast somewhere else. While this was going on they were still letting people in and taking payment from the people who didn't have breakfast included. The pool etc were all in a different building which belonged to residences. Which means you have to get the super slow elevator down - go outside - change building, go back up the elevator to the pool. Then you are at a building on holiday where people actually live.

8

CL

22 maj 2024

·

Stannade 1 natt

Check In : 4/5 Parking : 4/5 Lift / Corridor Cleanliness: 2.5/5 Room Cleanliness: 4/5 Room Soundproof: 3/5 Swimming Pool Practicality: 3/5 (for children ok) Breakfast Variety : 4/5 Hotel location to restaurants / convenient shops: 5/5

6

Chan

23 dec. 2023

·

Stannade 2 nätter

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.

8

Jenny

2 nov. 2022

·

The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.

8

Zhang

9 sep. 2023

·

Stannade 2 nätter

We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Månad	Genomsnittligt pris
januari	46 US$
februari	49 US$
mars	45 US$
april	44 US$
maj	48 US$
juni	47 US$
juli	45 US$
augusti	48 US$
september	48 US$
oktober	44 US$
november	45 US$
december	51 US$

sö	må	ti	on	to	fr	lö
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $61	17 $53
18 $37	19 $41	20 $41	21 $40	22 $40	23 $40	24 $48
25 $37	26 $37	27 $41	28 $41	29 $41	30 $41	31 $48

sö	må	ti	on	to	fr	lö
1 $41	2 $39	3 $40	4 $41	5 $39	6 $41	7 $48
8 $38	9 $39	10 $39	11 $39	12 $41	13 $41	14 $48
15 $39	16 $39	17 $39	18 $41	19 $39	20 $41	21 $57
22 $39	23 $39	24 $41	25 $41	26 $48	27 $41	28 $48
29 $39	30 $41

Swiss-Garden Hotel & Residences, Genting Highlands

Priser för Swiss-Garden Hotel & Residences, Genting Highlands

Genomsnittliga priser per månad

Om detta boende

Läge

Rumsalternativ

Deluxe dubbelrum - 1 queensize-säng

Svit Premier - 2 sovrum (Residence)

Svit Executive - 2 sovrum (Residence)

Tvåbäddsrum Deluxe

Deluxe dubbelrum - 1 kingsize-säng

Gästrecensioner för Swiss-Garden Hotel & Residences, Genting Highlands

Vad gäster tycker

Boendets policy

Instruktioner för incheckning

Bra att veta

Tillval

Priser för kommande datum