Palazzo San Lazzaro - Jacuzzi Rooms & Suites Lecce Selection

Experiência péssima o check-in on-line não funciona trocaram os quartos ficamos 2h00 para podermos entrar no quarto não recomendo

Area was beautiful, the room was very spacious, love the huge shower and bedroom ceiling. Air conditioner was a dream in this Hot weather. The bed was nice and cozy. The room smelled heavenly when I first walked in. It was very close to all my needs. Very walkable. And the people in area were warm and friendly. Will definitely come back.

The actual hotel was 5 stars. Wonderful and great location. But the communication was really poor - 2 stars. When you had been travelling all morning and arrive stranded on the road trying to get in. It is not ideal. The pre arrival communication needs to be better. Send one email for one booking and ask for everything to be completed so have codes before arriving.

Lovely place to stay in Lecce we had the room with the patio which had comfortable furniture and was a good outdoor space. The room had essential amenities that we needed and it was cleaned daily. About a 15 minute walk into the centre.

Das Zimmer (Nr. 9) war sehr schön, allerdings ebenerdig, an der Straße & direkt vor den Fenster parken die Autos ein & aus. Man kann das Fenster also nicht öffnen & die Klimaanlage funktionierte am ersten Tag nicht! Außerdem ist es gleich neben der Eingangstür!!! Die Lage ist super. Was aber immens Punktabzug verursacht: Easy Check in!? Wir hatten eine 5-stündige Anreise & wollten den "Easy Check in" nicht nebenbei erledigen. Allerdings standen wir dann vor verschlossenem Tor bei 30 Grad & mussten diesen auf dem Gehsteig durchführen - insgesamt 20 Minuten. Die Zugangscodes mussten danach nochmals per E- Mail angefordert werden, da nur die Erledigungsmail kam - ohne Codes für Tor und Zimmer. Sevice 0 Punkte, weil der Kontakt ausschließlich per Chat erfolgt & zwar nicht zufriedenstellend. Zum Glück haben wir am nächsten Morgen die Putzfrau getroffen, die sich um die Klimaanlage gekümnert hat!