Centurion Hakone Bettei

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We had an amazing experience here. The staff were amazing, the rooms very comfortable, the food fantastic. It is a bit further away from the main activities of Hakone, but the team will help you navigate the bus system, which was relatively efficient.

The Centurion Hakone Bettei is a serene and beautifully designed ryokan that excels in hospitality, cleanliness, and overall comfort. The staff are exceptionally attentive, often providing personalized service and helpful shuttle support that enhances the stay. Rooms are peaceful and thoughtfully styled, many with private onsen baths that offer a relaxing, intimate experience. Meals—especially dinner—are generally delicious and well presented, adding to the sense of luxury. That said, the hotel’s quiet setting also means it’s a bit remote, so transportation can be less convenient. We found the private baths smaller than expected, and breakfast leans more Japanese than Western. Prices are on the higher side compared to simpler ryokans, which may affect value for those prioritizing convenience or larger facilities. Overall, Centurion Hakone Bettei is an excellent choice if you’re seeking a tranquil, high-service retreat—perfect for unwinding, but less ideal for travelers who want easy access to sightseeing or budget-friendly options.

The ryokan feels very good, new yet also traditional and quiet. Facility/Amenities: Heated tatami floors are good taste. Things I loved in the room - 3D shower, Dyson hair dryer, foot massage machine. The reserved bath is great. The public bath is small for a public one but I ended up being the only person at the time I used it so that was ok. Things I didn't like - it is too bad the bath tub in the room was bath salt based. I also didn't expect an uphill going to the ryokan from the bus stop so that was exhausting. Food: Food was good, especially breakfast. (Dinner options is sukiyaki and shabu shabu so they are just expected level)Things I wish were available - for the price, I feel like food service could have been in the room. Service: I felt the management is putting a lot of effort in providing English speaking staff, but I preferred, at least, the option, of Japanese speaking staff. Explanation of food for example, was very simple. A few words, which does not do justice to the quality of the food being served.