Oaks Gold Coast Hotel

Quick three night trip to GC. Hotel was nice and clean. Staff were friendly. Had to go across to the hotel next door for dinner and drink. Felt a bit like I was using someone else's space. S

This hotel is so outdated, tired and uncomfortable. Pay a little extra and stay elsewhere. Checkout is 10am, the 80’s decor has never been updated, the fridges are noisy, the bed uncomfortable, and there is no powerpoint to charge your phone. Also, the car park is lower than 2 metres, which is too low for most SUVs. Give it a miss. Quest should buy it and do it up.

Very clean and comfortable. But there was not glasses in room . No coffee or sugar also no coffee shop in facility . Also there was 40$ charge for 2nights car park 1$ extra charge for security

Oaks is one of my fav to stay. Lovely spa bath in room. Great staff. Transport pub shops all at ypyr doorway.

2nd stay here. Price was good but charged $20 per night for car parking which is a bit rude when there is no street options where this is located. Also, on 2 out of 3nights there were no spots left when returning from dinner.had to ask staff to sort, they moved their own cars for us. The building has owners units and apparently they let friends in. We also had problems with the shower tap that made a huge noise unless you turned it to full which was like a firehose on you. maintenance man came up but couldn't fix, said he'd see reception about a room change, heard nothing from reception at all. Sorry won't be back.

Although there was dining it was at a separate hotel and could not be booked back to the room. There was no gym facility either. The other real bugbear was that there was no room service and when queried I was told that I had not requested it and it would cost extra.

Nice hotel, be careful because if you want to park on site you need to book it at an extra $20 per day. I had to park a block away and move my car every 3 hours because the carpark was fully booked!

A great spot on the highway, just next to the tram station. Staff were friendly, helpful and made check-in and check-out very easy. Bed was soft and comfortable and the bathrooms were more than suitable. Very easy to change any bookings with some great communication. Only downside was that the pool wasn’t open. Will be staying again in the future.

Great amenities highly recommend. Special Thankyou to Lokesh who kindly gave us his car spot as there was no parking spots left due to fireworks in Gold Coast. He generously offered his car park as I have young children. Best customer service!

I stayed at the property before about two years ago. Back then the service and facilities were immaculate. I went to check in at 1:30pm and the lady at the front desk was serving someone else. I waited and she looked at me and asked me to take a seat until she was finished. She continued on to laugh with the other guest for the next 15 minutes. I walked back up asking if I could leave my bag so I could get some food (had been travelling for 2 hours to get to the property and didn’t want to wait for ages for her to finish). She told me that she wouldn’t be long and to take a seat again. Honestly i was checked in after 30 minutes. Once I was checked in, she forgot to give me my room key. I had to come back downstairs to get my room key. I went upstairs and there was hair in one of the rubbish bins. On the second day of my stay, I went downstairs and asked for a towel for the pool. The lady at the desk said they haven’t been delivered yet and to use the one from my room - for perspective, it was 1pm in the afternoon. I asked for a toothbrush kit as I forgot toothpaste and was told to get it from the front desk. I went to the pool on my last day and the jacuzzi was tepid and not warm at all. I think that customer service is so important especially if you want customers to return. Definitely was lacking customer service and basics of my stay. Unfortunately not sure I will be returning on my next stay on GC or would I recommend it.

Check in was easy. Room was clean. Staff were very helpfu and friendly.

I thought the room was well equiped, reasonably priced, spacious and having a balcony was nice. Our King bed was comfortable and the room had old style charm with a lot of wooden cabinetry and greenstone floor/ wall tiles. Very clean, staff friendly and helpful. We enjoyed our stay at the Oaks Hotel.

The apartment was spacious and offered plenty of room to relax, which was a definite plus. The view was quite nice and added to the experience. However, the bed was very uncomfortable, which affected the quality of sleep. Cleanliness was just average—nothing too bad, but it could have been better. Overall, it was an okay stay, but there’s room for improvement, especially with the bed and cleaning standards.

Apart from some issues with cleanliness of the room and condition of fridge the hotel overall was quite pleasant and the staff were really good

The bathrooms were beautiful. Great spa, great shower. PowerPoint locations extremely inconvenient especially for elderly (right on the bottom of the ground and under objects that are hard to reach and need moving). Also our rooms weren’t cleaned on day two, our towels weren’t replaced we had to ask for new towels. And for ten minutes at approx 8pm last night there was plumbing noise and drill noise above our head. The view was beautiful and so was the room. The spa bath has a drip that needs a plumber. Needs maintenance and consideration for power usage. Otherwise enjoyable stay

Comfortable beds, clean and tidy

Customer service was good. Room was clean enough. Carpet deodedizer was strong and made us feel nauseous and itchy. Water pressure made loud noises and woke us up.

A more quiet location being between Broadbeach and Surfers but convenient to light rail. Clean and comfortable room with plenty of space.

The Oaks is old and tired but the rooms are large, clean and comfortable. Spacious bathrooms and a spa. The only negative was booking through wotif. I will never do that again as they were totally inflexible and when I wanted to lengthen my stay by 1 night by getting their 2 nights earlier and leaving a day earlier they refused to assist at all and refused me to refund me a single cent. I therefore booked my first 2 nights directly through another hotel. I will therefore b never book through wotif a gain. What a terrible rip off it is. I have referred the matter to Fair Trading so hopefully I will ultimately get some money back.

Room cleaning is terrible

We enjoyed our two night stay at Oaks Gold Coast Hotel. Rachel at reception provided exceptional customer services. The view was stunning and the one bedroom apartment was very spacious.

This hotel is so outdated, tired and uncomfortable. Pay a little extra and stay elsewhere. Checkout is 10am, the 80’s decor has never been updated, the fridges are noisy, the bed uncomfortable, and there is no powerpoint to charge your phone. Also, the car park is lower than 2 metres, which is too low for most SUVs. Give it a miss. Quest should buy it and do it up.

The apartment was spacious and offered plenty of room to relax, which was a definite plus. The view was quite nice and added to the experience. However, the bed was very uncomfortable, which affected the quality of sleep. Cleanliness was just average—nothing too bad, but it could have been better. Overall, it was an okay stay, but there’s room for improvement, especially with the bed and cleaning standards.

Nice and clean. Only fault was I was on the 3rd floor facing the road so it was quite noisey especially on the Friday night. Also got woken up by bins being emptied at 5am. Other than that it was a great place to stay.

Amazing views, comfortable bed and pillows. big tick from me.

I found the staff at check in and check out amazing. The letdown was the wifi and the connection to smart TV. You have to use your own log ins to streaming services, which effects your family’s services at home. Also I was unable to connect to free to air channels at all. The free wifi is unsecured (not password protected) therefore poses individual risks. There weren’t any extra blankets supplied in the room. I tried to call for room service as we arrived in the evenings. Unfortunately it is no longer a service offered or assisted with (regardless of advertising in the room). Overall, a pleasant stay, a part from the above.

The only thing I would complain about would be the aircon and the tvs not working on foxtell

Room is a bit old, but clean and spacious. Location isn't close to many amenities like supermarkets or restaurants, so there are limited food options. Wouldn't recommend staying here if you want a quiet stay for business or with young family, had a raging party going on above my room in the hotel which made the ceiling shake.

There was a squealing sound all through the night at random times waking me up from the water plumbing if that wasnt happening would have been peaceful....

Last minute booking for 2 nights when flights were cancelled. Room was extremely spacious with large bathroom and seperate toilet. A little dated nowadays but would have been top of the range in its heyday. Lovely crisp linen bed sheets with 2 types of pillows to choose from. Room smelt a little musty (as older buildings tend to do) so opened the balcony doors to allow fresh air. Air conditioner quite noisy but able to turn off at night. We would recommend it.

The staff were very helpful & friendly The room is clean with nice balcony views

Check in was easy. Room was clean. Staff were very helpfu and friendly.

We enjoyed our two night stay at Oaks Gold Coast Hotel. Rachel at reception provided exceptional customer services. The view was stunning and the one bedroom apartment was very spacious.

The property was convenient to wherever you wanted to go to and the tram stop was right in front of the hotel. The staff were very helpful and friendly.

Delightful experience. The service was exceptional.

Rachel on the front desk was amazing!!

Nice motel, easy to get to. Friendly staff.

Great amenities highly recommend. Special Thankyou to Lokesh who kindly gave us his car spot as there was no parking spots left due to fireworks in Gold Coast. He generously offered his car park as I have young children. Best customer service!

I stayed at the property before about two years ago. Back then the service and facilities were immaculate. I went to check in at 1:30pm and the lady at the front desk was serving someone else. I waited and she looked at me and asked me to take a seat until she was finished. She continued on to laugh with the other guest for the next 15 minutes. I walked back up asking if I could leave my bag so I could get some food (had been travelling for 2 hours to get to the property and didn’t want to wait for ages for her to finish). She told me that she wouldn’t be long and to take a seat again. Honestly i was checked in after 30 minutes. Once I was checked in, she forgot to give me my room key. I had to come back downstairs to get my room key. I went upstairs and there was hair in one of the rubbish bins. On the second day of my stay, I went downstairs and asked for a towel for the pool. The lady at the desk said they haven’t been delivered yet and to use the one from my room - for perspective, it was 1pm in the afternoon. I asked for a toothbrush kit as I forgot toothpaste and was told to get it from the front desk. I went to the pool on my last day and the jacuzzi was tepid and not warm at all. I think that customer service is so important especially if you want customers to return. Definitely was lacking customer service and basics of my stay. Unfortunately not sure I will be returning on my next stay on GC or would I recommend it.

Close to transport, most staff very friendly and efficient

Fantastic location, easy access to transport, walking to shops and restaurants. Staff friendly and helpful.

OK for an older hotel … Limited walkable options for food & coffee … many better locations on GC

Well located clean property, awesome staff! Walkable distance to Surfers Paradise and beach. Just 1 min form the Tram G line. Recommended

Nice clean hotel immediately opposite light rail station and short walk to the beach

Location, nice room upgrade. Easy to find and close to both Surfers Paradise and Broadbeach.

Perfect for public transportation

A more quiet location being between Broadbeach and Surfers but convenient to light rail. Clean and comfortable room with plenty of space.

A great spot on the highway, just next to the tram station. Staff were friendly, helpful and made check-in and check-out very easy. Bed was soft and comfortable and the bathrooms were more than suitable. Very easy to change any bookings with some great communication. Only downside was that the pool wasn’t open. Will be staying again in the future.

Room is a bit old, but clean and spacious. Location isn't close to many amenities like supermarkets or restaurants, so there are limited food options. Wouldn't recommend staying here if you want a quiet stay for business or with young family, had a raging party going on above my room in the hotel which made the ceiling shake.

サーファーズパラダイスとブロードビーチの中間に位置し周囲にお店は少ないですが、駅が前にあるので静かで便利でした。

Quick three night trip to GC. Hotel was nice and clean. Staff were friendly. Had to go across to the hotel next door for dinner and drink. Felt a bit like I was using someone else's space. S

部屋や準備されているものは良かったと思う。 シャワーの水がチョロチョロ出続けており、止めたいけど止まらない感じでした！笑 またホテルの周りは特に買いに行けるなんでも売っているスーパーはないです。のでサーファーズパラダイスなどで必要な食料品(水など)は買って帰ることがおすすめです。

OK for an older hotel … Limited walkable options for food & coffee … many better locations on GC

Check in staff were lovely. Dining options very limited within easy walking distance. The one recommended around the corner was very ordinary, bar staff would rather talk and laugh constantly with a few regulars than give us any hospitality. One shabby drink and then left. TV in room wouldn't tune in, mould a big problem in the bathroom.

I found the staff at check in and check out amazing. The letdown was the wifi and the connection to smart TV. You have to use your own log ins to streaming services, which effects your family’s services at home. Also I was unable to connect to free to air channels at all. The free wifi is unsecured (not password protected) therefore poses individual risks. There weren’t any extra blankets supplied in the room. I tried to call for room service as we arrived in the evenings. Unfortunately it is no longer a service offered or assisted with (regardless of advertising in the room). Overall, a pleasant stay, a part from the above.

Oaks is one of my fav to stay. Lovely spa bath in room. Great staff. Transport pub shops all at ypyr doorway.

Although there was dining it was at a separate hotel and could not be booked back to the room. There was no gym facility either. The other real bugbear was that there was no room service and when queried I was told that I had not requested it and it would cost extra.

Room is a bit old, but clean and spacious. Location isn't close to many amenities like supermarkets or restaurants, so there are limited food options. Wouldn't recommend staying here if you want a quiet stay for business or with young family, had a raging party going on above my room in the hotel which made the ceiling shake.