SUITES YOU Soho

Tiene llaves electrónicas, al tratar de entrar, el sistema de la llave fallo y no pudimos entrar, nos quedamos afuera por más de 3 horas, hablé por teléfono al encargado y nadie jamás me contesto, tuve que esperar afuera en el frío hasta que otro huésped salió y abrió. Me contestaron 3 días después. También pedí ayuda porque el baño se tapó y nadie me ayudo, tuve que ir a comprar herramienta y contratar a alguien por mi cuenta

O quarto é excelente, espaçoso, limpo e bem equipado. O sistema de acesso via Bluetooth funciona bem, mas pode ser um pouco complicado para algumas pessoas, principalmente porque são 3 portas até o quarto. Em um dia, meu celular descarregou e, por sorte, minha amiga tinha o código, mas se estivesse sozinha, precisaria carregar o celular antes. O tempo de resposta do suporte poderia ser mais rápido, especialmente devido a esse sistema de acesso. No geral, gostei bastante, foi o melhor quarto da viagem, mas um suporte mais ágil seria útil.

A mon gout, il manque un mini refrigerateur, une bouilloire, des cintres ( 3 seulement dans le logement). Tres propre, parfaitement situé, tres calme.

La habitación estaba muy bien, pero la puerta de acceso al edificio tenía la cerradura reventada y daba sensación de inseguridad. También tuvimos la mala suerte de que la segunda noche hacia las 3 p. m. entraron otros huéspedes muy ruidosos y en estado de embriaguez y armaron mucho follón durante un rato. Deberían cuidar un poco más la insonorización. Por lo demás, todo muy fácil.

It's a nice apartment/hotel right in the middle of everything. Minutes from the Metro and restaurants are everywhere. The bed was super comfy and we enjoyed our stay. But there was one issue, which others also apparently had. There is no staff and all of the doors are electronic. But they are a "different" kind of electronic and the instructions are not exactly friendly. Others apparently also had issues because you can hear banging and frustration. And the doorknob in our room (inside) was torn from the door, obviously because someone couldn't figure it out. Here's the deal: (1) You use an app which has three options. (Assuming you find the right entryway, there are two). When they say "Fence" they mean the gate that protects the entryway door. Click open on the app, select fence, and then push the gate open. This is the easy part. (2) To open the entryway, it's labeled as "pedestrian". Click open on the app and select it but ... you will need to turn the knob FIRMLY! to the left. The knobs free-spin usually until the right code is entered. Then the knob "locks" onto the spindle and you can open the door. But the instant you release any pressure, the knob will free-spin again. (3) Same procedure for "apartment", except the knob turns to the right. Overall we were very happy. Extremely quiet, despite the aggravated guests and their doors. No fridge in case you were wondering. But we were very happy with our stay.

Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.

Bello bello, pueden implementar un refrigerador pequeño pero me encanto

Posizione davvero strategica, a 10 minuti dal Palazzo Reale, da Plaza Mayor e Puerta del Sol ad un ottimo rapporto qualità prezzo. La stanza è pulita, nuova e confortevole. Due piccole pecche: le stanze non so per niente insonorizzate e si sentono gli altri ospiti; checkin non facilissimo (diverse email con le istruzioni, app da scaricare, ecc.. per chi arriva di notte non è il massimo!)

Ótima localização, quarto bom , porém acho que deveria ter um frigobar para um melhor aproveitamento da estadia. Como não tem café, poderíamos comprar alguns petisco e bebidas para usufruir e sem a geladeira, não foi possível.

Die Ausstattung könnte etwas besser sein. Ein kleiner Kühlschrank zum Beispiel wäre sehr hilfreich. Die Dusche war etwas mitgenommen die Tür ging nicht richtig zu und diese Schiebetür zum Bad war auch nicht so toll. Es fehlten Haken wo ma sein Handtuch einfach aufhängt Schade war auch dass man keinen Blick nach außen hatte. Sehr freundlicher Service wir wurden nach zwei Tagen gefragt ob wir eine Reinigung haben wollten und auch so waren sie immer sofort tätig wenn etwas war. Die Nähe zum Zentrum und zum Schloss ist super, man konnte fast alles fussläufig erreichen. Wir hatten schöne Tage

Bad customer service at the phone. They don’t bother to answer the calls and the cleaning it was not that good, there was hair in the shower.

Very clean, staff were super attentive (via WhatsApp - despite a few issues with “StayMyWay” app) The air conditioning in the room was blissful. Thank you again.

Terrible limpieza, las sabanas estaban manchadas de sangre, el control de la TV no funcionaba, no había jabón para el baño. Es lo mas sucio y asqueroso que me ha pasado, terrible, muy mal hotel, les sugiero no ir nunca.

Habitacion no muy limpia y cama muy incómoda

Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.

Ubicación muy buena, recepción , limpieza y aire acondicionado , accesorios y baño muy bien

When we first arrived and turned on the bathroom taps on the sink, the plumbing was so backed up that water started to flow out of the shower drain into the bathroom floor. Slime and other debris from previous guests washed back up and filled the shower floor and made the room smell disgusting. With staff on site, we could only communicate through Whatsapp and the response times were disappointing. Once I got ahold of them they informed me that they could/would not move us to another room and that they would send maintenance to look at the problem. They did not end up sending someone to fix the issue and we had to wait for cleaning staff to arrive the following afternoon (which wasted half of our travel day in Madrid). Cleaning staff were not even aware of the issue when they arrived and I had to get them to come and look in the room. If I had left without waiting they would have not entered the room to realize there was an issue. Unfortunately we were only in Madrid for 2 days and dealing with this issue ruined most of our time there. Would not recommend staying here.

Dirty bedding, dirty room. Refused to provide glasses. Refused to clean the room. Locked us out of our room twice in two days. The second time we were locked out the entire morning, until someone finally showed up for work at 11am. I get it you don’t want to see foreigners in your country, but this attitude and level of service is simply outrageous.

En General bien, pero había una gotera en el baño y la ducha se atascaba

Je zit fijn in het centrum dus alles is dichtbij. Prima kamer. Wij sliepen er alleen maar want we liepen de hele dag in de stad en dan is dit een hele nette schone kamer.

Ótima localização e contacto com responsáveis sem qualquer dificuldade. Quanto a limpeza: a básica. Em termos de insonorizacao é mau. Mas tendo em conta a localização e os preços em redor, é aceitável.

La posizione è strategica per chi vuole muoversi a piedi, a due passi dalla metro Opera e Sol, a 3 minuti da piazza Mayor. Letto comodissimo e camera silenziosa. Unico neo, manca il sapone in bagno (che era per disabili quindi ottimo per chi ne ha bisogno). Comodissimo accedere con i codici e senza check in. Super consigliato

La habitación estaba muy bien, pero la puerta de acceso al edificio tenía la cerradura reventada y daba sensación de inseguridad. También tuvimos la mala suerte de que la segunda noche hacia las 3 p. m. entraron otros huéspedes muy ruidosos y en estado de embriaguez y armaron mucho follón durante un rato. Deberían cuidar un poco más la insonorización. Por lo demás, todo muy fácil.

It's a nice apartment/hotel right in the middle of everything. Minutes from the Metro and restaurants are everywhere. The bed was super comfy and we enjoyed our stay. But there was one issue, which others also apparently had. There is no staff and all of the doors are electronic. But they are a "different" kind of electronic and the instructions are not exactly friendly. Others apparently also had issues because you can hear banging and frustration. And the doorknob in our room (inside) was torn from the door, obviously because someone couldn't figure it out. Here's the deal: (1) You use an app which has three options. (Assuming you find the right entryway, there are two). When they say "Fence" they mean the gate that protects the entryway door. Click open on the app, select fence, and then push the gate open. This is the easy part. (2) To open the entryway, it's labeled as "pedestrian". Click open on the app and select it but ... you will need to turn the knob FIRMLY! to the left. The knobs free-spin usually until the right code is entered. Then the knob "locks" onto the spindle and you can open the door. But the instant you release any pressure, the knob will free-spin again. (3) Same procedure for "apartment", except the knob turns to the right. Overall we were very happy. Extremely quiet, despite the aggravated guests and their doors. No fridge in case you were wondering. But we were very happy with our stay.

No storage. Small. Cramped. A window to nowhere. You can easily find better places to stay than this. Would not recommend

This spot was actually quite lovely. It was in a great location and we found it quite clean. Unfortunaltry the bed was just uncomfortable which is why we would rate it low. It dipped real low in the middle making it uncomfortable for two sleepers. If you plan on visiting here without data, we had to turn ours on to contact the staff for the wifi connection. I recommend that they have a wifi sign for their guests instead of being contacted through whatsapp.

Posizione davvero strategica, a 10 minuti dal Palazzo Reale, da Plaza Mayor e Puerta del Sol ad un ottimo rapporto qualità prezzo. La stanza è pulita, nuova e confortevole. Due piccole pecche: le stanze non so per niente insonorizzate e si sentono gli altri ospiti; checkin non facilissimo (diverse email con le istruzioni, app da scaricare, ecc.. per chi arriva di notte non è il massimo!)

Como positivo: esta muy centrico, llave de la habitación virtual Como negativo: la limpieza se puede mejorar aunque no estaba sucio pero cositas puntuales que para un alojamiento habría que tener en cuenta, no esta muy bien insonorizado

The location was great but the room itself not very good. Super small and nobody to check you in or out. Nobody to ask for toilet paper or stuff needed in the room priced accordingly I guess

Die Ausstattung könnte etwas besser sein. Ein kleiner Kühlschrank zum Beispiel wäre sehr hilfreich. Die Dusche war etwas mitgenommen die Tür ging nicht richtig zu und diese Schiebetür zum Bad war auch nicht so toll. Es fehlten Haken wo ma sein Handtuch einfach aufhängt Schade war auch dass man keinen Blick nach außen hatte. Sehr freundlicher Service wir wurden nach zwei Tagen gefragt ob wir eine Reinigung haben wollten und auch so waren sie immer sofort tätig wenn etwas war. Die Nähe zum Zentrum und zum Schloss ist super, man konnte fast alles fussläufig erreichen. Wir hatten schöne Tage

Tiene llaves electrónicas, al tratar de entrar, el sistema de la llave fallo y no pudimos entrar, nos quedamos afuera por más de 3 horas, hablé por teléfono al encargado y nadie jamás me contesto, tuve que esperar afuera en el frío hasta que otro huésped salió y abrió. Me contestaron 3 días después. También pedí ayuda porque el baño se tapó y nadie me ayudo, tuve que ir a comprar herramienta y contratar a alguien por mi cuenta

Staffs contact was via email, always professional and and offering to help.

O quarto é excelente, espaçoso, limpo e bem equipado. O sistema de acesso via Bluetooth funciona bem, mas pode ser um pouco complicado para algumas pessoas, principalmente porque são 3 portas até o quarto. Em um dia, meu celular descarregou e, por sorte, minha amiga tinha o código, mas se estivesse sozinha, precisaria carregar o celular antes. O tempo de resposta do suporte poderia ser mais rápido, especialmente devido a esse sistema de acesso. No geral, gostei bastante, foi o melhor quarto da viagem, mas um suporte mais ágil seria útil.

Very clean, staff were super attentive (via WhatsApp - despite a few issues with “StayMyWay” app) The air conditioning in the room was blissful. Thank you again.

When we first arrived and turned on the bathroom taps on the sink, the plumbing was so backed up that water started to flow out of the shower drain into the bathroom floor. Slime and other debris from previous guests washed back up and filled the shower floor and made the room smell disgusting. With staff on site, we could only communicate through Whatsapp and the response times were disappointing. Once I got ahold of them they informed me that they could/would not move us to another room and that they would send maintenance to look at the problem. They did not end up sending someone to fix the issue and we had to wait for cleaning staff to arrive the following afternoon (which wasted half of our travel day in Madrid). Cleaning staff were not even aware of the issue when they arrived and I had to get them to come and look in the room. If I had left without waiting they would have not entered the room to realize there was an issue. Unfortunately we were only in Madrid for 2 days and dealing with this issue ruined most of our time there. Would not recommend staying here.

Good apartments well done. Good for the weekend trip. Staff is super helpful. Thank you guys!

Dirty bedding, dirty room. Refused to provide glasses. Refused to clean the room. Locked us out of our room twice in two days. The second time we were locked out the entire morning, until someone finally showed up for work at 11am. I get it you don’t want to see foreigners in your country, but this attitude and level of service is simply outrageous.

Pésima explicación para el check in. Llegué a la dirección y perdí 20 minutos preguntando. Era en la calle trasversal el ingreso. Encima la empresa no tiene un servicio de atención 24 horas. No los vuelvo a usar.

On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set. That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying

Die Ausstattung könnte etwas besser sein. Ein kleiner Kühlschrank zum Beispiel wäre sehr hilfreich. Die Dusche war etwas mitgenommen die Tür ging nicht richtig zu und diese Schiebetür zum Bad war auch nicht so toll. Es fehlten Haken wo ma sein Handtuch einfach aufhängt Schade war auch dass man keinen Blick nach außen hatte. Sehr freundlicher Service wir wurden nach zwei Tagen gefragt ob wir eine Reinigung haben wollten und auch so waren sie immer sofort tätig wenn etwas war. Die Nähe zum Zentrum und zum Schloss ist super, man konnte fast alles fussläufig erreichen. Wir hatten schöne Tage

A localização é o ponto forte. O apartamento é muito bem localizado, com mercado e cafés muito próximos. Vale muito a pena. Cama confortável. Banheiro amplo. Apartamento pequeno mas funcional.

La posizione è strategica per chi vuole muoversi a piedi, a due passi dalla metro Opera e Sol, a 3 minuti da piazza Mayor. Letto comodissimo e camera silenziosa. Unico neo, manca il sapone in bagno (che era per disabili quindi ottimo per chi ne ha bisogno). Comodissimo accedere con i codici e senza check in. Super consigliato

Confort chambre, situation dans la ville.

Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.

Ubicación muy buena, recepción , limpieza y aire acondicionado , accesorios y baño muy bien

A localização do quarto era excelente! Muito perto do Palácio Real, pudemos fazer tudo a pé. Foi um pouco confuso achar a entrada, mas nao acho que foi responsabilidade do anfitrião. O check-in foi muito fácil, muito bom o sistema todo eletrônico de fechaduras. A comunicação antes foi boa, embora para esclarecer as dúvidas tenha demorado um pouco. O unico ponto mais desagradável foi o isolamento de ruído, dava pra ouvir tudo que acontecia no quarto ao lado, o que prejudica um pouco a privacidade.

Posizione davvero strategica, a 10 minuti dal Palazzo Reale, da Plaza Mayor e Puerta del Sol ad un ottimo rapporto qualità prezzo. La stanza è pulita, nuova e confortevole. Due piccole pecche: le stanze non so per niente insonorizzate e si sentono gli altri ospiti; checkin non facilissimo (diverse email con le istruzioni, app da scaricare, ecc.. per chi arriva di notte non è il massimo!)

Ótima localização, quarto bom , porém acho que deveria ter um frigobar para um melhor aproveitamento da estadia. Como não tem café, poderíamos comprar alguns petisco e bebidas para usufruir e sem a geladeira, não foi possível.

Je zit fijn in het centrum dus alles is dichtbij. Prima kamer. Wij sliepen er alleen maar want we liepen de hele dag in de stad en dan is dit een hele nette schone kamer.

Die Ausstattung könnte etwas besser sein. Ein kleiner Kühlschrank zum Beispiel wäre sehr hilfreich. Die Dusche war etwas mitgenommen die Tür ging nicht richtig zu und diese Schiebetür zum Bad war auch nicht so toll. Es fehlten Haken wo ma sein Handtuch einfach aufhängt Schade war auch dass man keinen Blick nach außen hatte. Sehr freundlicher Service wir wurden nach zwei Tagen gefragt ob wir eine Reinigung haben wollten und auch so waren sie immer sofort tätig wenn etwas war. Die Nähe zum Zentrum und zum Schloss ist super, man konnte fast alles fussläufig erreichen. Wir hatten schöne Tage

Ótima localização, quarto bom , porém acho que deveria ter um frigobar para um melhor aproveitamento da estadia. Como não tem café, poderíamos comprar alguns petisco e bebidas para usufruir e sem a geladeira, não foi possível.