Extended Stay America Suites - Chicago - O'Hare - Allstate Arena

Outside of not having a pool or an ice dispenser, it wasn't a bad last-minute trip to go on just for the weekend. I wish there was a little bit more things to do at the hotel, but it was nice for the price and location.

Booking on short notice, quiet and clean, small breakfest, restaurants in walking distance. No gym unfortunately.

Property and rooms are clean. Though room has a kitchen, there are no supplies to cook and eat with. We didn't plan on using but if you are bring your own cook ware and dishes. The desk closes at 10pm until 10am. My key card stopped working after I walked to get food at midnight. Made several attempts in the after hours phone but no one answered. Finally called Extended Stay 800 number and got help. Inconvenient. All that being said, price was good and free parking near O'Hare is unheard of.

Convenient location from O'Hare airport both via car and public transit. Rooms are decent with oven and stove access with full kitchen with refrigerator and sink. Decent customer service. Paid Laundry facilities and small exercise area available too. I wouldnt mind staying here again if in Chicago area again. Take care.

Loved the fully stocked vending machines with so many options! They were indispensible!!

The fridge was smelly, the light fixture in the bathroom was blinking nonstop, exercise equipment would intermittently work but the door to get in was not working the first night and the vending machine kept declining my payments… even cash. We were also lied to about staying a few extra hours. We were told yes, then that we would be charged a full day then that we can stay an extra two hours only.

Excellent easy parking great place to stay!!

Check in was closed when we arrived and we had to wait outside for central reservations to get someone to let us in. We were then informed the property no longer has breakfast. The front desk gave me a room key that didn’t work and I was locked out of the hotel waiting in the phone at the door for over 30min trying to get in. No one ever answered but luckily another guest let me in. The room was clean and big but had no soap and the towels smelled old and you could hear everything from the room next door. parking was free and convenient and they take pets but unless nothing else was available I wouldn’t stay again.

My flight was supposed to arrive at O'Hare right at 9:00 PM, but due to weather related incidents in Chicagoland, we didn't land until 11:30 PM. While we were stuck waiting for refuel in Detroit, I called the hotel since I noticed in the hotel policy information that the front desk closes at 10:00 PM. The hotel agent informed me that as long as I made it to the hotel before 2:00 AM that I could check-in. I make it to the hotel around 12:30 AM after a mixup with my car reservation at Avis and I had to wait for the very slow moving front desk staff member. Check-in for me wasn't that bad. The room itself was spacious as I opted for a king bed and the bed was honestly comfortable. You can tell the appliances are quite old and seem moments from just dying a painful death. The refrigerator was somewhat loud and I didn't use the stove or microwave. In the past Extended Stay America hotels I've stayed at, there are normally utensils in the room, but not this one, which was somewhat irritating. The hotel did have two vending machines and the drink vending machine did not accept cards as it was supposed to have. Overall, it was a decent stay. Others that attempted to check in after me did not have a pleasant check in experience.

Nice parking

Mold spots all over the bathroom ceiling.

Spiders all over the hotel scurried across the bed found a few dead and got bitten overnight. Horrible horrible stay had to switch hotels. Honestly would rather sleep in the car than with all the critters in this hotel.

BEDBUGS, SPIDERS abounding! Usually we like Extended Stay but this is the second property now where I was seriously attacked by bedbugs and spiders. Eighteen seperate bites this time and it's a week ago I was there and I'm still itching and not healed. Why Extended Stay management can't have all your properties uniform in cleanliness is beyond us..

Clean and big room. Staff was nice.

There was a dead cockroach. Old smell building and outdated furniture’s. We were there for a concert for one quick night.

Dirty, disgusting joke of a hotel. Stay here and don’t expect much.

Cleaning was excellent

This property has bed bugs… be careful

Room is dirty

Easy parking and safe location but room was dirty, mattress had a lot of hair and stains, and weird smell in hallway and in room

Very outdated for the price, tv was extremely small carpet was nasty

Noisy room! Very old! The sofa-bed is terrible! I could not rest that night.

First, I was completely unaware of the existence of two separate buildings when I went to go check in. The website I booked the room from didn’t mention that. Then, my friend went to turn on the air conditioning and it was poorly circulated. There is also no fan for the bathroom, so it got very hot after my shower. When I pulled out the sofa bed, not a single sheet was on it and the mattress looked gross. They didn’t even leave the sheets or extra pillows on the shelf for the sofa bed. Thankfully, the staff member at the front grabbed me some pillows and sheets. The staff was very friendly. The only other thing I’ll say is that I wish the breakfast had more variety. All in all, it was okay.

Big room, decent cleanliness. Very quite area.

It was a good stay comfortable but seems like it was real dark in the rooms some better bulbs maybe...but other than that it was nice

Stayed here twice at the start and end of a trip flying out of ORD. Worked out well only 10 minutes from the airport and stores and restaurants nearby. The staff were very nice and helpful when you need something not in the room which has a stove, microwave and full-size refrigerator. Would stay again.

Nice place to stay before or after a flight at ORD,only 10 minutes away. The staff are friendly and helpful if you need anything. Good size room with a kitchen and full size refrigerator. Comfortable bed. Will stay again when in the area.

Staff is nice but the room is extremely outdated.

Place gets the job done, if that job is staying close to O'Hare or Rosemont. No frills, rooms are old, carpet is stained, but they are large rooms. Place could use a makeover, but at the price I got it you're not expecting anything special. Fine stay, great for near by food too.

Easy check it, clean room great location if your plans involve the Allstate Arena. Main bed was good, pull out couch/ bed was not useful. The mattress was too thin to be comfortable, like most are. Also be aware that breakfast is just nutri grain bars, oatmeal packets and packaged muffins - we were fine with this but some may not be.

The hotel has a horrible after hours check in process and the location by O-Hare has two locations in the same parking lot and they are not well marked. My check in process was very long including being stuck in the vestibule with the after hours phone not working and the fro t desk closed. For this experience and the lack of process I will never stay at this hotel chain agsin.

I waited for 20 minutes a d no one came in. After 20 mins a lady came and did not say sorry and looked aplogetic. Never i have waited to check in.

I booked two rooms for myself and my family members. We checked in at the same time and were told that our rooms were luckily right next to eachother. In addition to checking in, the staff checking in my sister had my sister put in her information on the tablet that was used at the front desk. We checked in June 5th Wednesday and would be checking out June 7th Friday. On Thursday we came back from exploring the area and were relaxing when my sister called me and told me the same staff member who had checked her in on Wednesday barged into their room (without knocking) and told my sister that because they did not reserve the room and it wasn’t under her name, they needed to leave. My sister was confused and told the staff member that they have checked in the previous day and that the room was under my name. The staff member said they would recheck again. Upon hearing this I was immediately dumbfounded and upset. I don’t understand where the confusion was? I understand people come in and out everyday. But what went wrong when my sister checked in? Instead of barging in, why not knock? The abruptness startled my nephew who was rooming with my sister and it indeed made him anxious. We all went downstairs and approached the front desk to where the staff who did that said it was their fault on their end or what not and then they apologized. I am deeply disappointed with how the situation was handled. It makes me wonder what are protocols when similar situations happen.

I arrived to a sign on the front door saying the front desk is closed after 10:00 P.M. There was a phone in the entryway. After dialing 0 for assistance and going through the automated menus to check in, I was put on hold for several minutes before being cut off. So, for my non-refundable reservation, I ended up with no place to stay for the night.

I had a rough night last night with a flight delay and then cancellation. I got a last minute room and Wendy at the late night front desk went out of way to take care of me. She knew I hadnt been able to get any food at the airport and she found me something to eat in the breakroom along with some utensils and water. She was the bright spot in a very dismal situation. Thank you.

Oscar was great friendly and helpful

Check in representative was friendly & professional. Property was extremely clean, tidy and quiet. Location is ideal in proximity to airport.

The check in process is very difficult. The buildings are not clearly marked for check in purposes. If you need anything - there is no desk person from 10 at night till 10 in the morning on Sundays.

The front desk doesn't work after 11:00 pm and it's very difficult to get into the hotel

Staff very helpful and friendly.

Next to Allstate & very convenient.

Easily accessible and close to O'Hare, yet a super quiet hotel. Plenty of dining options in the area, and shopping as well. Comfortable beds made for a sound night's rest, and now it is off to Paris! A definitely easy and cozy stay for a stopover.

Stayed here twice at the start and end of a trip flying out of ORD. Worked out well only 10 minutes from the airport and stores and restaurants nearby. The staff were very nice and helpful when you need something not in the room which has a stove, microwave and full-size refrigerator. Would stay again.

Staff is amazing, shopping/dining is mere blocks away. Nice walkable park with pond visible from property windows which adds a somewhat refreshing view. All in all a nice, comforting stay with apartment like amenities and reasonable pricing

Place gets the job done, if that job is staying close to O'Hare or Rosemont. No frills, rooms are old, carpet is stained, but they are large rooms. Place could use a makeover, but at the price I got it you're not expecting anything special. Fine stay, great for near by food too.

Stayed here to attend a concert at Allstate Arena. It is an easy walk and there are restaurants and other conveniences that are walkable. Staff was very friendly at check in and check out.

The room was clearly well used and a bit tired with some burn marks, wall stains and marred finishes but overall felt clean enough. We had very limited staff interaction but they were friendly and accommodating. My biggest complaint is poor pedestrian access near the hotel. The site is well served by transit but the nearest intersection is very unfriendly for transit riders with no ped facilities like crosswalks or even sidewalks on most sides of the intersection. The area is basically inaccessible for a person with limited ability. While there are many amenities nearby, they are located in a huge superblock with no sidewalks within the area despite ALOT of people walking to and from hotels, businesses, and the concert venue.

Check in was super easy and the staff were really friendly. I was traveling by myself and felt safe during my stay. The floors in the room felt a bit sticky? But idk if that was just a me thing. My key cards stopped working one day, but that was quickly and easily resolved. I really liked the location of the hotel, there were many places to eat nearby and in close proximity to the Allstate Arena.

Perfect walking distance to the All-State Arena and the best price in the area. Conveniently located by a Target and a bunch of dining options. Rooms come with a stove and fridge. Pots and pans available on request.

Great location, restaurants close by,and within walking distance to arena.

The sheets and towels were clean but the floor and counters were gross. No breakfast in morning or access to coffee at any time even though it said online it had breakfast. They lock everything including the front desk people up at night you can't so much as purchase a paper cup before 9 am. Staff is rude and cleaning lady asked us at check out if our room was clean as if she was not going to clean it for the next guest if we said it was clean. I travel all over the country and usually stay in an extended stay and this is by far one of their worst locations .

Good location, reasonable price. a bit old equipment, not sufficient breakfast. Good performance for the cost.

Breakfast was top notch. Muffins to die for. *Insert Chefs kiss here

First, I was completely unaware of the existence of two separate buildings when I went to go check in. The website I booked the room from didn’t mention that. Then, my friend went to turn on the air conditioning and it was poorly circulated. There is also no fan for the bathroom, so it got very hot after my shower. When I pulled out the sofa bed, not a single sheet was on it and the mattress looked gross. They didn’t even leave the sheets or extra pillows on the shelf for the sofa bed. Thankfully, the staff member at the front grabbed me some pillows and sheets. The staff was very friendly. The only other thing I’ll say is that I wish the breakfast had more variety. All in all, it was okay.

It was nice and convenient walking to the Allstate Arena. On the other hand the breakfast was disappointing only muffins and oatmeal!

Quite an old hotel. Dreadful breakfast

Breakfast is just grab and go. Had to go to front desk for things like extra towels or toilet paper.

Place is ok & convenient… But… bathroom needs some work. No hot water .breakfast is oatmeal, coffee, hot chocolate & tea.

Easy check it, clean room great location if your plans involve the Allstate Arena. Main bed was good, pull out couch/ bed was not useful. The mattress was too thin to be comfortable, like most are. Also be aware that breakfast is just nutri grain bars, oatmeal packets and packaged muffins - we were fine with this but some may not be.

Check in was closed when we arrived and we had to wait outside for central reservations to get someone to let us in. We were then informed the property no longer has breakfast. The front desk gave me a room key that didn’t work and I was locked out of the hotel waiting in the phone at the door for over 30min trying to get in. No one ever answered but luckily another guest let me in. The room was clean and big but had no soap and the towels smelled old and you could hear everything from the room next door. parking was free and convenient and they take pets but unless nothing else was available I wouldn’t stay again.