Best Western Plus Executive Residency Phoenix North Happy Valley

It is a good place that could be excellence but unfortunately, a number of guests take advantage of the free breakfast and bring their unruly children downstairs and basically they disturb what would otherwise be a fantastic experience. Hotel management sort of turns a blind eye I don’t understand why, especially since they don’t charge for children under 16 so you can see that a loss leader misbehaved child is not going to get them to the palace.

The rooms are clean and updated, quiet at night, and lots of restaurants/shopping close by.

Very friendly staff, clean room and facility, good value.

The stay overall was ok. I wasn’t aware of no pets being allowed, that was a bummer. The pool was nice but a little small also, the hot tub was filled with yucky mucky water, wonder what else is hidden in plain sight. The breakfast was a plus but again in a room with dirty walls and god knows what those brown stains could be, it could have been better… overall staff was great could be more helpful and knowledgeable. I rate it a 3 out of 5

Staff was very friendly. This is the 2nd time we've stayed here. It's conveniently located.