Name: Four Points by Sheraton Surabaya, Pakuwon Indah
Address: Pakuwon Mall, Surabaya, Östra Java, ID
Price range: 83 US$–266 US$ per night
Rating: 9.28

Vad gäster tycker

På Four Points by Sheraton Surabaya, Pakuwon Indah, berömmer recensenter genomgående den exceptionellt vänliga personalen, den omfattande och välsmakande frukosten och hotellets smidiga anslutning till Pakuwon Mall, och noterar rena, bekväma rum – ofta rymliga – med imponerande utsikt.

Fler uppskattar också poolen, gymmet och utsikten från takbaren. Vissa gäster nämner ljud från området eller korridoren, och ett fåtal påpekar mindre besvär som kalla utrymmen eller enstaka förseningar. Sammantaget passar det resenärer som prioriterar komfort och bekvämlighet.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Faciliteter

Gäster uppskattar ofta poolen och gymmet, och flera lyfter fram utsikten från takbaren. En recension nämner väldigt kall luftkonditionering i gemensamma utrymmen, och en annan noterar avsaknaden av barnpassning på detta hotell.

Relaterade gästrecensioner

10

Henry

31 mars 2023

·

Stannade 7 nätter

Schönes Zimmer! Direkter Zugang zur Mall! Freundliches Personal! Die Klimaanlage im Hotel ist extrem kalt! Etwas zu kalt in Lobby, Flur, Aufzug!

10

Henry

30 apr. 2024

·

Stannade 19 nätter

Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!

10

Simon

29 nov. 2024

·

Stannade 4 nätter

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

10

HITOSHI

18 sep. 2023

·

Stannade 2 nätter

Especially the view from the bar was the best.

10

Ivan

4 juni 2024

·

Stannade 2 nätter

Great view from the rooftop and nice swimming pool

10

Henry

3 apr. 2023

·

Stannade 7 nätter

Schönes Hotel! Direkter Zugang zur Mall! Sehr freundliches Personal! Schöner Pool! Großer sauberer Fitnessbereich!

10

Wati

18 juli 2024

·

Stannade 3 nätter

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Renlighet

Recensioner noterar genomgående rena, välskötta rum, med kommentarer om fläckfria ytor och gott underhåll.

Relaterade gästrecensioner

10

RYUSEI

22 okt. 2023

·

Stannade 2 nätter

部屋は綺麗で過ごしやすく、かつ朝食も満足でした。初宿泊でアップグレードして頂いたところもありがたかったです。

8

Hideyuki

9 jan. 2022

·

Stannade 1 natt

大変清潔で良いと思う。

10

Andrew

27 aug. 2022

·

Stannade 2 nätter

First time staying, staff were very friendly and quick to assist with anything. Room is clean, bed comfy. Definitely deserves another stay.

10

pr.saitout

7 feb. 2024

·

Stannade 1 natt

So nice hospitality. Good room and clean.

10

Martin

15 nov. 2024

·

Stannade 3 nätter

Middle of the city, clean, easy access to the mall, varieties of food

10

Darren

5 sep. 2025

·

Stannade 4 nätter

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

CHARLENE

6 maj 2024

·

Stannade 2 nätter

Service was exceptional and the food was delicious. Property is well-maintained.

10

Nur Sahirrah

31 aug. 2025

·

Stannade 1 natt

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

MYUNGJIN

2 okt. 2025

·

Stannade 2 nätter

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

10

LI

20 aug. 2023

·

Stannade 3 nätter

excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Rum

Rummen är bekväma, ofta rymliga med fin utsikt och sköna sängar. Vissa gäster rapporterar ljud från korridoren eller omgivningen, och en enstaka kommentar nämner ett mindre rum.

Relaterade gästrecensioner

6

Hideyuki

23 jan. 2023

·

Stannade 1 natt

午後3時チェックイン可能とあるが部屋が用意出来ていなくて、1時間近く待たされた。又、とても騒がしかった。

10

Daniel

14 juni 2023

·

Stannade 4 nätter

First and foremost this hotel is located in a very convenient location for access to shops and restaurants in the connecting Pakuwan Mall (Indonesia's largest mall). I travelled with a family with two small children and it was overall very convenient to get groceries, take the kids to the playground, or go out for dinner / lunch. The hotel itself has a modern and clean feel (at time of writing) and the room are well designed, spacious, with large windows with a great view. But I'm giving this hotel a high rating especially because of the positive attitude the staff had towards customer service. I feel like the staff were given autonomy to be their most friendly and helpful they could be. Want to say thanks in particular to Jennifer (Reception), Arnold, Habib, Bima, Ikhlas, Amir and Diah at the restaurant at breakfast time, (actually everyone was very helpful and professional, but we interacted with these the most). The food at the breakfast was really good as well with so many options. So all I would say is, keep doing what you are doing, and please don't let the hotel fall into disrepair or give up on the positive staff working culture.

10

Darren

5 sep. 2025

·

Stannade 4 nätter

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31 aug. 2025

·

Stannade 1 natt

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Lynn

14 maj 2023

·

Stannade 4 nätter

Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.

10

Hendry

11 okt. 2023

·

Stannade 2 nätter

Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.

10

Gina

30 mars 2024

·

Stannade 2 nätter

Outstanding and very comfortable!

10

Hannan

11 maj 2024

·

Stannade 2 nätter

Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.

8

Steven

13 jan. 2025

·

Stannade 2 nätter

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.

10

Takashi

4 juni 2024

·

Stannade 1 natt

Bed was so comfortable.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Service

Servicen är enastående, med personal som beskrivs som vänlig, uppmärksam och som går den extra milen; flera gäster fick proaktiva meddelanden eller kostnadsfria uppgraderingar. Concierge och restaurangpersonal får särskilt beröm för personlig hjälp.

Relaterade gästrecensioner

10

Edward Z J

29 nov. 2025

·

Stannade 1 natt

Staffs are friendly and helpful!

10

Darren

5 sep. 2025

·

Stannade 4 nätter

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!

10

Nur Sahirrah

31 aug. 2025

·

Stannade 1 natt

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20 nov. 2025

·

Stannade 1 natt

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

10

GO

8 juni 2024

·

Stannade 3 nätter

Great service and friendly staff

10

Boo Chua

15 nov. 2023

·

Stannade 1 natt

Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.

10

Wati

18 juli 2024

·

Stannade 3 nätter

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.

10

Mia

26 dec. 2025

·

Stannade 1 natt

Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much!

10

Henry

2 juli 2024

·

Stannade 7 nätter

We have been here several times! Allways totally happy and satisfied! When my husband got sick and we had to stay longer, the staff was so so so helpful! To stay here in this hotel is like feeling at home! Thank you to everyone!

10

Say Min

19 dec. 2025

·

Stannade 2 nätter

Extremely friendly service from every single staff i meet!

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Läge

Direkt anslutet till Pakuwon Mall, vilket ger enkel tillgång till ett stort utbud av restauranger och butiker. Recensioner beskriver om och om igen läget som mycket praktiskt.

Relaterade gästrecensioner

10

Henry

16 juli 2024

·

Stannade 7 nätter

Wonderful hotel! Very friendly and helpful staff! Direct access to largest Mall of Indonesia!

10

Leng teck

13 juli 2024

·

Stannade 1 natt

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Simon

29 nov. 2024

·

Stannade 4 nätter

Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).

8

Lulu

14 aug. 2024

·

Stannade 1 natt

Great location and next to a mall.

10

Henry

13 nov. 2023

·

Stannade 26 nätter

Everything was perfekt! We stayed for 3 weeks! Already planning to come again next year! Direct acces to Mall! Many restaurants and shops! Very friendly and helpful staff!

10

Paul

4 dec. 2023

·

Stannade 4 nätter

Easy access to Pakuwon Mall

10

Edward

6 dec. 2025

·

Stannade 3 nätter

It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.

10

Goh

26 okt. 2025

·

Stannade 1 natt

Conveniently located above a huge mall woth lots of food options and shopping

10

Steven

9 apr. 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30 juni 2025

·

Stannade 8 nätter

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Måltider

Frukosten får brett beröm för variation och kvalitet, med många valmöjligheter och välsmakande indonesiska rätter, och personalen och kockarna noteras för uppmärksam service. Mindre anmärkningar inkluderar att viss frukt saknas, men den övergripande känslan är starkt positiv.

Relaterade gästrecensioner

10

Leng teck

13 juli 2024

·

Stannade 1 natt

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall

10

Leng teck

14 aug. 2025

·

Stannade 2 nätter

I always stay here when visiting Surabaya Great service and breakfast spread

10

Nur Sahirrah

31 aug. 2025

·

Stannade 1 natt

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!

10

Anik

20 nov. 2025

·

Stannade 1 natt

Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀

8

Juan Carlos

28 sep. 2025

·

Stannade 2 nätter

Buen hotel. Bien situado junto a un gra mall de compras. Muchas alternativas para comer. Desayuno muy bueno y amplio. Trato exepcional

10

MYUNGJIN

2 okt. 2025

·

Stannade 2 nätter

룸 컨디션 깔끔함. 일회용품은 칫솔/치약만 제공함. 조식 훌륭함. 쇼핑몰과 연결되어 있으나 24시간 편의점은 없음.

8

BEE HOON

15 jan. 2026

·

Stannade 2 nätter

Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.

10

Kim-Fu

5 dec. 2025

·

Stannade 3 nätter

I love everything that the hotel offers but the breakfast really stood out. They offer the best authentic Indonesian food and more. The chef personally came to us and offered salmon belly soup that is so delicious. The juice is fresh. There are fresh fruits but unfortunately they don’t have my favorite Harum Manis mangoes, sirsak and nangka.

10

Steven

9 apr. 2025

·

Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10

Adrian KimTju

30 juni 2025

·

Stannade 8 nätter

It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Månad	Genomsnittligt pris
januari	83 US$
februari	84 US$
mars	86 US$
april	82 US$
maj	80 US$
juni	77 US$
juli	74 US$
augusti	83 US$
september	74 US$
oktober	81 US$
november	83 US$
december	86 US$

sö	må	ti	on	to	fr	lö
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $102	17 $87
18 $84	19 $84	20 $99	21 $98	22 $91	23 $84	24 $86
25 $83	26 $85	27 $85	28 $86	29 $140	30 $266	31

sö	må	ti	on	to	fr	lö
1 $86	2 $84	3 $83	4 $86	5 $85	6 $85	7 $91
8 $85	9 $84	10 $84	11 $85	12 $86	13 $86	14 $86
15 $96	16 $86	17 $86	18 $86	19 $86	20 $86	21 $86
22 $86	23 $86	24 $86	25 $86	26 $86	27 $86	28 $86
29 $86	30 $86

Four Points by Sheraton Surabaya, Pakuwon Indah

Priser för Four Points by Sheraton Surabaya, Pakuwon Indah

Genomsnittliga priser per månad

Om detta boende

Läge

Rumsalternativ

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Rum - 2 enkelsängar - icke-rökare

Familjerum - 1 kingsize-säng

Svit Premium - 1 kingsize-säng - icke-rökare

Gästrecensioner för Four Points by Sheraton Surabaya, Pakuwon Indah

Vad gäster tycker

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