Holiday Inn Express & Suites - Milwaukee - Brookfield by IHG

Room was very clean as was the rest of the hotel. Our bathroom fan didnt work but that was the only slight inconvience. Appreciated the 24 hour coffee and tea station!

Great breakfast with nice outdoor seating. Clean, quiet room. Pleasant staff. Workout room in good shape.

Pool is small however everything else is great

Room and bathroom was clean & had options for breakfast. Parking lot was well lit so we felt a bit comfortable with the available parking. Definitely be staying there again!

The place was full of families with kids, but it was quiet in the evening. No problem. Had the workout room to myself.

There was ample parking space that is shared with another hotel, but finding a spot was not hard

The hotel was very nice and had comfortable bed. The pool was great.

Conveniently located, friendly staff, excellent breakfast. Holiday Inn Express is our new first choice in hotel stays. We loved the outdoor patio.

Nice and clean. Huge parking lot and easy to get to.

Excellent hotel. Great breakfast. Very clean and has a beautiful patio. Nice staff. Amy was very friendly. We all had a fantastic 3 day stay!!! Keep up the great work.

Very clean

Centrally located around many shopping and food areas. Was easy to navigate to expressway. I was surprised to see cereal that other guests had dropped on the floor while returning to there rooms was not cleaned up 24hrs later

Quick overnight stop. Quiet. Quick easy check-in and out. Very clean. Breakfast was good. Lots of choices and ample amounts of food.

I have stayed here many times since they have opened. My daughter goes to college in Milwaukee and every time I go up to see her I stay there. It USED to be so nice, maybe because it was new. This time, my room was not clean. I always check rooms before I stay, during this I found that one of the beds had a red orange fluid type stain on the mattress cover near the head of the bed that went down the side. With my phone flashlight I followed the stain down to the floor and there was a floor darkness stain looking spot on the patterned carpet. Also under the floating night stand were eye lashes and a contact. I went to the front desk to ask for someone to change the bedding. I was told that they didn't have anyone that could do that, there were 2 girls at the front desk, it was about 11pm. The one girl went and got me new bedding and handed it to me for me to change. Like oh thanks I get to clean up after some gross person left some bodily fluids behind. They told me they were booked so they couldn't move my room. So I changed the bedding and cleaned the whole room and bathroom with soap towels and my own antibacterial wipes I had. We needed both beds bc my teenage son was with me. The next morning, I found that they charged my debit card TWICE for the room. I went and asked the desk, they said "Well since we were booked up to capacity my manager charges the debit card on file the morning of the reservation, before check in." I said ok but you charged me TWICE.

*3/5 stars* "The hotel's location is great - quiet, safe, and close to shops and restaurants. The room was clean, and the bed was comfortable. However, the polyester sheets were uncomfortable and made me sweat. The breakfast options were okay, but the ventilation in the breakfast area and near the front desk was poor. The elevator floor was also sticky and dirty, which was surprising for a new hotel. With a bit more attention to cleanliness and amenities, this hotel could be a great choice. Until then, it's average."

Super clean

PROS check in was fast. Location good Lots of restaurants in the area Parking easy CONS we did not have water for a critical time. No shower or teeth brushing before we went out to our event. Hotel staff was not apologetic or communicative about this issue. That's a BIG CON. Shower was not clean enough when we were able to use it (the next day)

Amazing experience. Top tier cleanliness in the room. I Definitely will recommend to friends and colleagues

Newer nicely maintained and clean.

I was very disappointed with our stay. We have still with this hotel before and had a wonderful experience. My last experience was not the best. I found blood on my sheets when I went to get into the bed. The blood had soaked through the mattress topper in the same spot which makes me think they didn’t even change the sheets. There was also a quarter left under the pillows. When I called down to front desk to ask him to bring me some new sheets, I expected him to change it for me as it was not my responsibility. He brought up a stack of sheets, pillowcases, a garbage bag and gave me a pair of gloves to do it myself. There was also hair that someone stuck on the shower wall before me that was not removed which is very gross. I just felt as if my room wasn’t cleaned at all and I’m very disappointed. I did take pictures as well.

Everything was very clean and staff was great. Comfort wise though towels were clean but not soft at all, only blanket on bed besides the top sheet was the duvet. AC unit was loud.

The room and cleanliness of the entire hotel was great. Great location. Hotel was quiet from road noise as many hotels are not. The fan in the room was a little noisy.

We were veey pleased with the hotel. Modern, very nice and new room. Comfortable king bed, large shower, large room. Very good breakfast with blueberry syrup with fresh pancakes and more. Husband even had skim milk. Overall 5 stars. Friendly workers.

Stay was great! Bed was not comfortable, too hard.

I travel for work an dusually stay here when I come to Milwaukee area. The location is great and the staff here are lovely. I have a few issues...I had hardly any water pressure in my shower which was disappointing. I was going to say something but decided since I was only staying two days I didn't bother. Also, the coffee is AWFUL! I didn't taste the coffee in my room but the coffee in the breakfast area is really bad. If hotels could up their food game like offering gluten free options and food without high fructose syrup and toxic ingredients like that would be wonderful.

Welcoming, helpful staff. Room was spacious, clean, and comfy. Free parking and a real breakfast with eggs, sausage, biscuits, and gravy.

The lighting was extremely dim inside the room, other than that, it was very comfortable

Overall this location was perfect for our stay. Our beds were so comfy, but I got the suite with the pull out couch bed. Since there was six of us in the room. The Mattress in the pull out bed was so thin and my friends could feel the springs digging into their backs. Plus, I asked if staff could make the bed for them, but they just said they leave the stuff to dress the bed in the closet and for us to do it. There was questionable stains on the couch cushions as well. Otherwise, the room was clean and bathroom was huge. The pool was slightly small but still nice, and the breakfast had a good spread. Staff was very friendly as well. So overall, place was nice, but just a few things that could have been better.

Heat didn’t get hot enough I froze off and on through the night didn’t get no rest.

Inability to lower thermostat below 68 degrees.

The day shift front desk attendant Amy was rude twice

Staff were very helpful and quickly resolved an issue with the air conditioner in our room. Breakfast staff were attentive and kept items stocked even on a very busy morning. Location was very convenient to highway and many shopping/dining options in the area. Would stay again!

Great location, spacious updated and clean room, good breakfast options- Eva went above and beyond keeping the area well stocked and clean. Such a hard worker. Have stayed here in the past and would stay again.

When the day shift manager casually asked if we would consider staying at this hotel again, my daughter’s immediate response—“Absolutely not”—perfectly summed up our experience. We arrived around 11 PM to find the front desk completely unattended. There was no note, sign, or information about when staff would return. Other waiting guests mentioned they had been waiting over 30 minutes and advised me to knock on a door in the back corner. After waiting about 20 minutes ourselves, I knocked—only then did someone finally appear. The staff member who checked us in was not only unapologetic but outright rude. Also feel that we got the worst room in the whole place. Overall, the lack of professionalism, poor service, and the dismissive attitude of the staff made for an incredibly frustrating experience. We will not be returning.

Amy and her staff do wonderful job making you welcome.

RUDE AND DISRESPECTFUL STAFF MEMBER DESWAN

Great staff

We had a group stay at the hotel and we were met with so many disappointments by one front desk staff all three days. We will be addressing the unpleasant experiences directly with management. Employee professionalism and customer service must improve with staff.

The only issue was we asked for a blanket in the evening and never received one. The next morning the front desk told us they had no one to bring it up. Had we known, we could have came and picked it up.

The team at this location went above and beyond for our large wedding group. Highly recommend.

great location, quiet, lots of retail nearby

Staff was very nice and helpful. Not many dining options within a short walk. If you have a car, then lots of shopping in the area.

Absolutely amazing stay. Hotel is conveniently located, clean, and staff are great!

The staff was friendly, and the hotel was in a nice area with many restaurant options close by.

Hotel was very clean and quiet. Area was nice and lots of dining options within a few miles.

Close to the Improv Theater

Quiet area, easy to get to.

Great service, breakfast included , easy to get there , shopping and food

Nice hotel, clean and comfortable. Close to American Family stadium. Front desk gave us good ideas for food options close by.

Great area to stay. Close to shopping and restaurants. Fifteen minutes from downtown.

Phenomenal desk staff, great breakfast!

I travel for work an dusually stay here when I come to Milwaukee area. The location is great and the staff here are lovely. I have a few issues...I had hardly any water pressure in my shower which was disappointing. I was going to say something but decided since I was only staying two days I didn't bother. Also, the coffee is AWFUL! I didn't taste the coffee in my room but the coffee in the breakfast area is really bad. If hotels could up their food game like offering gluten free options and food without high fructose syrup and toxic ingredients like that would be wonderful.

Welcoming, helpful staff. Room was spacious, clean, and comfy. Free parking and a real breakfast with eggs, sausage, biscuits, and gravy.

The hotel was very clean, breakfast was the best free breakfast I've ever seen with SO MANY OPTIONS! And it was all GOOD food, not just okay. Staff was very nice. I'd highly recommend this hotel

Wonderful, wonderful! Super comfy bed - even liked one of the pillows and I always bring my own. The room was nice and dark with the shade in a track all the way around the window - nice! Exceptional hot breakfast with little things like covering the cinnamon rolls so they don't dry out. So many different hot items and they were replaced promptly. It was delicious! We wish we could have stayed longer than one night but we will be back whenever we go to a Brewer game!

Very comfortable! Staff is great. Breakfast was very good!

It’s a very weird property and the rooms are hard to find. Breakfast was horrible. Beds were clean. Water pressure is horrible.

Check-in & check-out was a breeze. Property was clean and quiet. Staff was very friendly. Continental breakfast was very good, many options and great variety Will definitely stay again!

It was very comfortable. Breakfast could use some improvement.

A great stay for a family visit. Recently, so many stays in this price range have been disappointing and sometimes outright unclean or uncomfortable. This motel was really clean and up to date. Breakfast choices were very good, (my wife loves the cinnamon rolls)! Please keep up the good work.