Tru By Hilton Prattville

Smelled like marijuana trying to be hidden by an awful chemical smell. No cable channels. Pool was dirty with people smoking by it. Loud people in the lobby playing pool. Paper thin walls could hear every step above us. I will never stay at Tru again.

Clean and quiet room; excellent breakfast. Easy check-in; ice machines on two floors; great luggage carts!

Our ball team stayed here. Lots of kids and the hotel handled it great. Pool table in lobby. Kids had a great time. The staff was friendly.

I love the ease of checking in/ out using the Hilton app and using the app for entry to the hotel and out room.

Tru is a unique property, the pool table is a nice touch. My first stay was enjoyable..

Didn’t like how dark the parking lot was . No night lights

The ladies at the front desk were wonderful during check-in! The room was nice and clean and the building smells very clean and desirable.

The check in process was confusing to the front desk person (we booked through a third party site). Once she had it figured out we wer able to go to our room. The floors in our room were wet, and despite having the a/c on the whole night it was super humid in there at a temp of 67 degrees and constant fan. We had to be careful walking around so as not to slip. Shower was full of mildew. Loved the shampoo, conditioner and body wash though. Decent breakfast. Overall, it was just ok. Property needed a lot of touch ups for paint, ripped windo shades, dings in hallways...etc. Definitely not what we expected based on reviews or pricing.

Great location! The staff was awesome and the facility was super clean.

Room was dirty. Stained sheets, and the Texas Roadhouse next door sucked

Room needed some upkeep/maintenance. Had tiles coming off in the shower. Had boogers on the wall near the TV.

For what we paid, I expected it to be cleaner and a little more taken care of. The shower door had green mold and grime at the bottom, the floors felt wet from the humidity in the room, the air conditioning was either freezing you out or extremely muggy feeling. At one point every channel I tried to access on the live tv stated no channel access. Also, I do not like the app. It seemed to not accept my password every other time. I don’t think I will stay at this location again.

Property was very dirty. Room was not clean with candy left in areas and the floors had grease or something like grease that coated our feet and even stained our socks.

Clean and comfy rooms and bathroom. Check in and check out was smooth and easy

We had a very easy check in/check out. All areas of the hotel were very clean, and everyone we encountered was very nice and helpful. Only negative would be breakfast was very lack luster.

Very clean, smelled great and wonder customer service from the lady at check in last night.

It was a little noisy with room above having active children late, otherwise a good stay.

Minimalist design. No storage in room. Room very small.

It was too noisy because of the highway sounds. Also, I felt room could use a little better lighting. Otherwise great.

Check-in was easy, thanks to Gabrielle. She was friendly and helpful. The room was comfortable and quiet. This was our first time staying in a Tru by Hilton. We were impressed, and will stay in them in the future!

For what we paid, I expected it to be cleaner and a little more taken care of. The shower door had green mold and grime at the bottom, the floors felt wet from the humidity in the room, the air conditioning was either freezing you out or extremely muggy feeling. At one point every channel I tried to access on the live tv stated no channel access. Also, I do not like the app. It seemed to not accept my password every other time. I don’t think I will stay at this location again.

Staff is super friendly, facility was very clean. The floors are loud and the beds were uncomfortable. Breakfast was sparse...and kinda gross. Stay at the Hampton Inn down the road.

I was visiting for a wedding stay was awesome I just wished that the hotel had a microwave I had to throw out food because ai was unable to warm it up overall stay was perfect

Only had 2 things..The smell when you first went in (didn’t realize it was lapel as a smoking room) Second, it took forever to get the air to cool, it was set on 80 when we got there. It was late and we was just so tired. Only stayed one night Would consider staying again

We stayed for an overnight while traveling home and found the property new but with a lot of quirky things not usually found in the Hilton brand. Room was small and very bare bones, with odd styling features that may be aimed at a different demographic. Towels were very small and bath floor tiles became very slippery when wet. Overall not much for the price we paid, but we slept well

The stay was ok just didnt like the fact i dont have a microwave in the room and i couldn't connect to thw wifi key card lock me out my room had to reset it but overall it was very nice and clean and affordable

It took almost 3 hours to get checked in.

The front desk clerk was awesome I wish I knew her name she was there morning shift during the time I checked out on 04/26/24 10am she needs a raise!!! Excellent service! She was so bubbly and sweet!

I stayed for 5 days and whether it was the morning or evening, front desk staff were so kind, helpful, and professional.

My stay at the Tru by Hilton in Prattville Alabama was an unexpected one as my daughter and I had to evacuate from the panhandle of Florida to get out of the way of are coming hurricane. The accommodations at the hotel were lovely, clean and comfortable, but more importantly the staff there went above and beyond to make everyone staying feel welcome and accommodated. There were many families and couples who also had to evacuate from Florida and the staff, even though the hotel was booked, full of pets and very nervous people, were always friendly, professional, and went out of their way to make sure everyone was cared for. I would highly recommend this hotel to anyone, because tge staff who run it are amazing!

Staff very friendly and helpful. Enjoyed having a pillow option of firmness and size

All the problems started at check in. I have stayed at this hotel many times and never experienced what I did this trip. Hilton is a name known for professionalism and nice hotels. Well this one in Prattville is a whole other situation. When I checked in the lady that was working the desk on 12/23 at 1:30 pm was nice. However there was this guy hanging around the front desk which could hear all my information, which I didnt like. This hotel is practically brand new. The hotel wasn't packed. I asked for a room on the 1st floor. She said all they had was 1 room, but it didnt have a black-out curtain. Why, I dint know but it makes sense later. So she put me in a room on the 2nd floor. When I walked into the riom, I didnt even need a key as the door is broken. So I went down to ask her to switch me to a different room. That random guy was still hanging out at the desk with her. So she gave me the key to a room next door, I put my stuff in the room and left the hotel to spend Christmas Eve at my family's house. When I came back later that night around 10 pm. A different girl was working at that time. The most unprofessional and rude person I have ever come across. I go up to the room and this room door lock latch is missing. So I go down to yet ask for another room. She also had a guy hanging around the desk. I asked her to talk to me away from the desk as he could hear our information. I DID NOT WANT THIS RANDOM GUY KNOWING WHAT ROOM I WAS IN! There is more..

Tru Hilton didn’t honor my reservation and turned me away at check in, unbelievably bad. Also didn’t call or email me.

Check-In was terrible. Phone systems were down as well as computer systems. It took over an hour to get to a room. She kept saying the third party booking agent I used made a mistake and the virtual card they entered wouldn’t work. Not sure how she knew since all TRU Hiltons computer systems were down. I tried paying out of pocket again just to get to a room and she couldn’t process that payment either. I didn’t room keys, Wi-Fi password, so I couldn’t use any of the amenities. Terrible experience.

Great property with very helpful staff.

Such a bad service

Great location to RTJ golf

Great location! The staff was awesome and the facility was super clean.

It was too noisy because of the highway sounds. Also, I felt room could use a little better lighting. Otherwise great.

Could walk to restaurant after 12 hrs in car

Clean, comfortable, and convenient.

Paul at evening check in was amazing. The location, convenience, and walkable dining options were awesome. However, the condition of the room wasn’t the best. There some tiles missing in the bathroom. The drain had a loose screw that was sticking up on the floor, the linens smelled faintly of soured water.

Yes, very courteous staff. Room was clean. Location great. Food located right next door.

Convenient & Clean

Hotel was clean and convenient to restaurants. Breakfast was ok at best. First day had cold eggs and terrible mini sausages. it did get better as the week went on. Check in was easy. Associate was very friendly. 3rd shift associates not very personable.

Didn’t like how dark the parking lot was . No night lights

The check in process was confusing to the front desk person (we booked through a third party site). Once she had it figured out we wer able to go to our room. The floors in our room were wet, and despite having the a/c on the whole night it was super humid in there at a temp of 67 degrees and constant fan. We had to be careful walking around so as not to slip. Shower was full of mildew. Loved the shampoo, conditioner and body wash though. Decent breakfast. Overall, it was just ok. Property needed a lot of touch ups for paint, ripped windo shades, dings in hallways...etc. Definitely not what we expected based on reviews or pricing.

Clean and quiet room; excellent breakfast. Easy check-in; ice machines on two floors; great luggage carts!

Clean and friendly staff. Very accommodating. Nice breakfast

Very good. Breakfast was very good!! Staff was great!

Staff is super friendly, facility was very clean. The floors are loud and the beds were uncomfortable. Breakfast was sparse...and kinda gross. Stay at the Hampton Inn down the road.

New! Nice design and very contemporary. Soap dispensers hard to squeeze and not sanitary as hand used to dispense hasn’t been washed yet. Not enough staff to keep up with trash removal at breakfast.

Hotel personnel were most professional and courteous. Very friendly. The breakfast was really good. Great coffee.

We had a very easy check in/check out. All areas of the hotel were very clean, and everyone we encountered was very nice and helpful. Only negative would be breakfast was very lack luster.

Hotel was clean and convenient to restaurants. Breakfast was ok at best. First day had cold eggs and terrible mini sausages. it did get better as the week went on. Check in was easy. Associate was very friendly. 3rd shift associates not very personable.

I love this hotel. The night I checked in the front desk gentleman, I believe his name was James, was so super sweet, very accomodating and nice. Cannot say enough good things about him. The next morning breakfast was delayed. Whomever was working the front desk on Sunday morning (was a girl) was kinda rude. She didnt apologize to everyone waiting for breakfast. In fact, she acted like we were bothering her. She said the worker was running late that handles the breakfast. She doesnt need to be eorking the front desk as she is rude.