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El Cid La Ceiba Beach Hotel

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El Cid La Ceiba Beach Hotel - Image 1

El Cid La Ceiba Beach Hotel - Habitación

El Cid La Ceiba Beach Hotel - Habitación

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Acerca de esta propiedad

Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina al aire libre, una pista de tenis al aire libre y sauna. Otros servicios de ...

Servicios

Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina al aire libre, una pista de tenis al aire libre y sauna. Otros servicios de este complejo incluyen servicios de conserjería, servicio de cuidado infantil (de pago) y una tienda de recuerdos.

Servicios empresariales

Tendrás un centro de negocios abierto las 24 horas, tintorería y un servicio de recepción las 24 horas a tu disposición.

Comida

Come algo en La Chopa Loca Restaurant, uno de los 2 restaurantes de este complejo turístico, o simplemente llama al servicio de habitaciones. Disfruta de tu bebida favorita en el bar o lounge o en el bar junto a la piscina.

Habitaciones

Te sentirás como en tu propia casa en cualquiera de las 6 habitaciones con aire acondicionado. Descansa como nunca en una cama con edredón de plumas y ropa de cama de alta calidad. Las habitaciones disponen de balcón. Para los momentos de ocio, tienes una por cable. El baño privado con bañera o ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo.

Ubicación

Si decides alojarte en El Cid La Ceiba Beach Hotel de Cozumel, estarás a pie de playa y a menos de 15 minutos en coche de Terminal marítima de Cozumel y Playa Paraíso. Además, este complejo de playa se encuentra a 28 km de Parque temático Xplor y a 28,8 km de Parque temático ecológico Xcaret.

Qué hay cerca

Parque Nacional Arrecifes de Cozumel(0.2 millas)
Cozumel Marine World(0.2 millas)
Terminal Marítima Puerta Maya(0.3 millas)
Royal Village Shopping Center(0.3 millas)
Planetario de Cozumel Cha'an Ka'an(0.4 millas)
Arrecife de Villablanca(0.6 millas)
Playa Caletita(0.6 millas)
Nado con rayas Stingray Beach(0.9 millas)
We B Divin' Cozumel(1.3 millas)
Iglesia Olas de Gracia(1.7 millas)
Palacio Municipal(2 millas)
Plaza Punta Langosta(2.2 millas)
Terminal de Cruceros Punta Langosta(2.2 millas)
Monumento a Rafael Melgar(2.6 millas)
Playa Uvas(2.7 millas)
El aeropuerto más cercano se encuentra en Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(4.2 millas)

Sauna
Servicio de lavandería
Ascensor
Centro de negocios
Caja fuerte
Jardín

Ubicación

Carratera A Chankanaab Km 4 5, Estado de Quintana Roo, México

Parque Nacional Arrecifes de Cozumel (0.2 millas)

Cozumel Marine World (0.2 millas)

Terminal Marítima Puerta Maya (0.3 millas)

Royal Village Shopping Center (0.3 millas)

Planetario de Cozumel Cha'an Ka'an (0.4 millas)

Arrecife de Villablanca (0.6 millas)

Más información sobre la ubicación

Opciones de habitación

11

Habitación Deluxe, vistas al jardín

Detalles de la oferta

1 Cama Doble Grande

y

1 Sofá Cama

Capacidad: 4

283 ft²

Balcón

Aire acondicionado

Camas plegables o supletorias (gratis)

Baño privado

5

Habitación Deluxe, vistas al mar

Detalles de la oferta

1 Cama Doble Grande

y

1 Sofá Cama

Capacidad: 4

280 ft²

Balcón

Aire acondicionado

Camas plegables o supletorias (gratis)

Baño privado

7

Suite, 1 Bedroom, Garden View

Detalles de la oferta

1 Cama Doble Extragrande

y

1 Sofá Cama

Capacidad: 4

570 ft²

Balcón

Aire acondicionado

Camas plegables o supletorias (gratis)

Cocina americana

5

Estudio Deluxe, frente al mar (Elite)

Detalles de la oferta

1 Cama Doble Grande

y

1 Sofá Cama

Capacidad: 4

Balcón

Aire acondicionado

Camas plegables o supletorias (gratis)

Baño privado

7

Suite, 1 Bedroom, Ocean View (Elite)

Detalles de la oferta

1 Cama Doble Extragrande

y

1 Sofá Cama

Capacidad: 4

Balcón

Aire acondicionado

Camas plegables o supletorias (gratis)

Baño privado

Reseñas de los huéspedes sobre El Cid La Ceiba Beach Hotel

7.7

Bueno

Basado en 999 comentarios verificados

¿Quién se queda aquí?

Trabajo

1%

Pareja

46%

Familia

31%

Grupo

16%

Solo/a

3%

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En El Cid La Ceiba Beach, los viajeros elogian al personal amable, el fácil acceso para hacer snorkel y bucear en las inmediaciones, y su conveniente ubicación cerca del puerto de cruceros, al tiempo que señalan una piscina pequeña, una playa rocosa limitada y habitaciones anticuadas con problemas de mantenimiento ocasionales.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

En El Cid La Ceiba Beach, los viajeros elogian al personal amable, el fácil acceso para hacer snorkel y bucear en las inmediaciones, y su conveniente ubicación cerca del puerto de cruceros, al tiempo que señalan una piscina pequeña, una playa rocosa limitada y habitaciones anticuadas con problemas de mantenimiento ocasionales.

La limpieza es comúnmente elogiada, aunque algunos informan sobre un servicio inconsistente, cargos adicionales inesperados como Wi‑Fi o tarifas del resort, y límites confusos dentro de los planes con todo incluido. La calidad de la comida se califica con frecuencia como muy buena, especialmente los platos a la carta, pero la variedad del buffet y el único restaurante en las instalaciones generan comentarios mixtos. La proximidad a los muelles de cruceros significa vistas de grandes barcos y multitudes ocasionales durante el día, mientras que las noches en las cercanías pueden sentirse tranquilas una vez que los barcos parten. Espere una pequeña base frente al mar, acogedora, ideal para buceadores y estancias tranquilas.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Establecimiento pequeño y boutique con una piscina, una costa rocosa apta para hacer snorkel y un bar en la piscina; hay disponibles tumbonas y servicio de toallas. Algunos señalan un espacio de playa limitado, cargos adicionales como Wi-Fi de pago, y pocas actividades nocturnas.

Reseñas de huéspedes relacionadas

8

Kelli

1 mar 2025

·

Se alojó 10 noches

Very nice and excellent food and snorkeling! The massage was great and bellhop guys are helpful!

Very nice and excellent food and snorkeling! The massage was great and bellhop guys are helpful!

8

Penny Marie

27 sept 2025

·

Se alojó 7 noches

Highly recommend getting a massage while on property. Staff was very nice and attentive. Food was good with plenty of options despite only having one restaurant available. Furniture in room was outdated but functional. Great stay and of course, the views and accessibility to the water was fantastic!

Highly recommend getting a massage while on property. Staff was very nice and attentive. Food was good with plenty of options despite only having one restaurant available. Furniture in room was outdated but functional. Great stay and of course, the views and accessibility to the water was fantastic!

8

Lisa

10 nov 2025

·

Se alojó 5 noches

Easy access to dive boats, staff very nice & accommodating. Swim up jacuzzi bar was nice. Lots of chairs around the pool & beach, towel service. Some small maintenance issues in our room, which staff attended to immediately, & moved us to another room. All was good after that.

Easy access to dive boats, staff very nice & accommodating. Swim up jacuzzi bar was nice. Lots of chairs around the pool & beach, towel service. Some small maintenance issues in our room, which staff attended to immediately, & moved us to another room. All was good after that.

10

Jason

8 may 2024

·

Se alojó 5 noches

The location is great as it's next to the cruise terminal so a lot of shopping and eating nearby if you chose to leave the property. The food is great at the property so I never ate outside the resort. The one improvement would be the bar service around the pool. There is only 1 bar and not enough server walking around getting drink orders. The swim up bar is attached to the hot tub not the pool. If you are in the pool and and want another drink, most times I had to get out of the pool and go up to the bar.

The location is great as it's next to the cruise terminal so a lot of shopping and eating nearby if you chose to leave the property. The food is great at the property so I never ate outside the resort. The one improvement would be the bar service around the pool. There is only 1 bar and not enough server walking around getting drink orders. The swim up bar is attached to the hot tub not the pool. If you are in the pool and and want another drink, most times I had to get out of the pool and go up to the bar.

8

Shafquat

30 abr 2023

·

Se alojó 3 noches

They need to give free WiFi. Thats a rip off to pay $10 per device every single day for WIFI

They need to give free WiFi. Thats a rip off to pay $10 per device every single day for WIFI

10

Charles

31 jul 2025

·

Se alojó 1 noche

Loved this property with all the amenities, ie pool, beach, ocean swim area. Stall was courteous and helpful. Perfectly located next to cruise ship harbor where we met friends who were sailing.

Loved this property with all the amenities, ie pool, beach, ocean swim area. Stall was courteous and helpful. Perfectly located next to cruise ship harbor where we met friends who were sailing.

8

Tod

17 may 2024

·

First, the positives. Balcony room was huge. Two full bathrooms and in great shape. Bed was very comfortable if you like a pillow top mattress. A/C worked great. Even though just one restaurant and bar with the all inclusive, the food was good with lots of choices. The staff was friendly and the resort was super clean. Now the negatives. The beach is tiny and rocky and shoes are needed to walk in. All the drinks we had from the bar tasted like they used mixes with artificial sweetener. They just had that weird aftertaste. I like my beer and American whiskeys and bourbons. They only had two types of Mexican beer on tap that was all your beer choices. No American whiskey or bourbons on the basic all-inclusive. For an additional $35 a day per person, you could get Jim Beam or Jack Daniels but that’s it. I would expect a really top shelf bourbon for that much extra. Before check-in, their website and Travelocity said they charged $15 a day for an “Environmental Fee”, but they tried charging the environmental fee as well as a couple small others for $19 a day. Travelocity and their website never mentioned these additional fees. They finally had me sign a paper that let me take $2 off a day, but still stuck me with $17. Not a lot of money, but it just felt like they were trying to gig you for all they could. They tried upcharging for lots of drinks and food. Wi-Fi wasn’t free if we hadn’t gotten a room upgrade. El Cid wasn’t terrible but we’ll try a different place next time.

First, the positives. Balcony room was huge. Two full bathrooms and in great shape. Bed was very comfortable if you like a pillow top mattress. A/C worked great. Even though just one restaurant and bar with the all inclusive, the food was good with lots of choices. The staff was friendly and the resort was super clean. Now the negatives. The beach is tiny and rocky and shoes are needed to walk in. All the drinks we had from the bar tasted like they used mixes with artificial sweetener. They just had that weird aftertaste. I like my beer and American whiskeys and bourbons. They only had two types of Mexican beer on tap that was all your beer choices. No American whiskey or bourbons on the basic all-inclusive. For an additional $35 a day per person, you could get Jim Beam or Jack Daniels but that’s it. I would expect a really top shelf bourbon for that much extra. Before check-in, their website and Travelocity said they charged $15 a day for an “Environmental Fee”, but they tried charging the environmental fee as well as a couple small others for $19 a day. Travelocity and their website never mentioned these additional fees. They finally had me sign a paper that let me take $2 off a day, but still stuck me with $17. Not a lot of money, but it just felt like they were trying to gig you for all they could. They tried upcharging for lots of drinks and food. Wi-Fi wasn’t free if we hadn’t gotten a room upgrade. El Cid wasn’t terrible but we’ll try a different place next time.

8

Lucinda

23 feb 2025

·

Se alojó 5 noches

Great hotel but even better service. No beach to walk on but great snorkeling right there. Good was good. Service is amazing. They bring your drinks and food right to you on the beach.

Great hotel but even better service. No beach to walk on but great snorkeling right there. Good was good. Service is amazing. They bring your drinks and food right to you on the beach.

8

Jewell

27 mar 2025

·

Se alojó 4 noches

The property from the front is very run down and old and the sidewalk/parking lot is broken down with holes and broken concrete. The staff is wonderful. No beach I repeat NO BEACH even though it’s a beach resort there is no beach. We had to pay $80 to go to San Francisco beach club. Taxis are anywhere from 10-20 each way. No bus system. We did enjoy the cruise ships coming and going. Only one restaurant. No evening entertainment except for karaoke. Limited food and drink choices. Again it was clean staff was great. Very small property.

The property from the front is very run down and old and the sidewalk/parking lot is broken down with holes and broken concrete. The staff is wonderful. No beach I repeat NO BEACH even though it’s a beach resort there is no beach. We had to pay $80 to go to San Francisco beach club. Taxis are anywhere from 10-20 each way. No bus system. We did enjoy the cruise ships coming and going. Only one restaurant. No evening entertainment except for karaoke. Limited food and drink choices. Again it was clean staff was great. Very small property.

8

Reese

6 oct 2025

·

Se alojó 5 noches

Good experience. The "All Inclusive" food offering was decent. Staff were very good. Room was not fancy, but clean and nice enough. Only one pool and fairly small. We mainly use the hotel for a place to eat and sleep while not scuba diving and it worked for that.

Good experience. The "All Inclusive" food offering was decent. Staff were very good. Room was not fancy, but clean and nice enough. Only one pool and fairly small. We mainly use the hotel for a place to eat and sleep while not scuba diving and it worked for that.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Se describe comúnmente como limpio, con personal de limpieza que mantiene las habitaciones y los terrenos en orden. Algunos huéspedes informaron sobre olores a humedad, fugas o interrupciones en el servicio de habitaciones y toallas.

Reseñas de huéspedes relacionadas

10

Brandon

14 oct 2025

·

Se alojó 5 noches

Clean property, excellent service, good food, snorkeling area right in front of property, near cruise ship shopping and 10 minute taxi ride to downtown.

Clean property, excellent service, good food, snorkeling area right in front of property, near cruise ship shopping and 10 minute taxi ride to downtown.

4

CLARISA ITZEL

16 jun 2025

·

Se alojó 2 noches

El atención por parte del personal fue pésimo, me maltrataron, la relación calidad precio es muy malo, la comida insípida sin sabor por el precio que se paga, se espera unos alimentos en buen estado y sabor, nunca realizaron la limpieza a la habitación, dejaron ropa sucio y platos con restos de comida de otros huéspedes por más de un dia, en el pasillo, la piscina sucia con restos de comida

El atención por parte del personal fue pésimo, me maltrataron, la relación calidad precio es muy malo, la comida insípida sin sabor por el precio que se paga, se espera unos alimentos en buen estado y sabor, nunca realizaron la limpieza a la habitación, dejaron ropa sucio y platos con restos de comida de otros huéspedes por más de un dia, en el pasillo, la piscina sucia con restos de comida

6

Ignacio

24 abr 2025

·

Se alojó 7 noches

Food was excellent. The hotel is old. The room had a musty smell and also leaked.

Food was excellent. The hotel is old. The room had a musty smell and also leaked.

6

Dwayne

24 abr 2025

·

Se alojó 4 noches

Good snorkeling on property. Room outdated and musty smelling

Good snorkeling on property. Room outdated and musty smelling

8

Nicole

28 jun 2024

·

Se alojó 5 noches

We stayed on the 12th floor and had a beautiful view of the ocean. Every thing was good until it rained and we had a leak in our ceiling. We told the front desk but they didn’t do anything. We had to lay towels on the floor around the room to sop up the water.

We stayed on the 12th floor and had a beautiful view of the ocean. Every thing was good until it rained and we had a leak in our ceiling. We told the front desk but they didn’t do anything. We had to lay towels on the floor around the room to sop up the water.

10

Amanda

19 abr 2025

·

Se alojó 4 noches

I had a fantastic stay at El Cid La Ceiba! Everything was spotless, the staff were so friendly, and the food was always fresh. Roger, the activities director, was amazing — I even won pearl earrings at bingo! I treated myself to massages by the beach and loved relaxing in the hammocks by the ocean. I can’t wait to come back!

I had a fantastic stay at El Cid La Ceiba! Everything was spotless, the staff were so friendly, and the food was always fresh. Roger, the activities director, was amazing — I even won pearl earrings at bingo! I treated myself to massages by the beach and loved relaxing in the hammocks by the ocean. I can’t wait to come back!

8

Cara

25 oct 2025

·

Se alojó 5 noches

We had a great time at El CID La Ceiba. The staff really make this place wonderful. Everyone we encountered was friendly and had a big smile on their face. The rooms are a little dated but they were clean and that’s all I really care about.

We had a great time at El CID La Ceiba. The staff really make this place wonderful. Everyone we encountered was friendly and had a big smile on their face. The rooms are a little dated but they were clean and that’s all I really care about.

10

Lisa Karen

4 sept 2025

·

Se alojó 7 noches

Wonderful hotel, with the staff making it that way. The food is excellent, both the choices and the quality. All the employees are very friendly and helpful. Rooms are the best, with cold AC, hot water in the shower, and always clean.

Wonderful hotel, with the staff making it that way. The food is excellent, both the choices and the quality. All the employees are very friendly and helpful. Rooms are the best, with cold AC, hot water in the shower, and always clean.

6

Roberto Carlos Bravo

21 nov 2023

·

Se alojó 2 noches

Es una propiedad con varios años y es muy perceptible cuando uno llega (Se ve totalmente diferente a las fotos que tienen publicadas), desafortunadamente la habitación que nos asignaron olía mucho a humedad y cuando se prendía el aire acondicionado hacía demasiado ruido y olía más a humedad la habitación.

Es una propiedad con varios años y es muy perceptible cuando uno llega (Se ve totalmente diferente a las fotos que tienen publicadas), desafortunadamente la habitación que nos asignaron olía mucho a humedad y cuando se prendía el aire acondicionado hacía demasiado ruido y olía más a humedad la habitación.

10

Carla

9 oct 2025

·

Se alojó 7 noches

Our sole purpose is scuba diving. We enjoy staying at El Cid/La Ceiba as the property is always clean and the staff are always welcoming and warm.

Our sole purpose is scuba diving. We enjoy staying at El Cid/La Ceiba as the property is always clean and the staff are always welcoming and warm.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Muchas habitaciones son espaciosas y cuentan con balcones y vistas al mar; hay suites con kitchenette disponibles y el aire acondicionado generalmente funciona bien. La decoración se siente anticuada para algunos, y varias reseñas mencionan humedad, problemas de mantenimiento, camas duras o desgastadas, fugas y ruido de construcción ocasional.

Reseñas de huéspedes relacionadas

10

Kiyoe

30 mar 2025

·

Se alojó 7 noches

Great staff, everyone is very friendly. Good food plenty of options, we enjoyed every meal at the beautiful ocean front restaurant. The room was spacious with a balcony of a million dollar view. We wish to come back soon.

Great staff, everyone is very friendly. Good food plenty of options, we enjoyed every meal at the beautiful ocean front restaurant. The room was spacious with a balcony of a million dollar view. We wish to come back soon.

6

Darwin Gene

12 nov 2025

·

Se alojó 8 noches

Maintenance was needed on many areas of the toom. Shower pole was loose, shower curtain didn’t stay closed. Pressure was very more. Cleaning teams were outstanding - Brenda did an amazing job

Maintenance was needed on many areas of the toom. Shower pole was loose, shower curtain didn’t stay closed. Pressure was very more. Cleaning teams were outstanding - Brenda did an amazing job

10

Maribel

31 jul 2025

·

Se alojó 3 noches

I love the space , the room had a jacuzzi and kitchen a comfortable sofa bed and a separate bedroom, the food was delicious and there was a variety of food options, the staff was really friendly I also loved the snorkeling area and the amazing view from my room, I will definitely come back again

I love the space , the room had a jacuzzi and kitchen a comfortable sofa bed and a separate bedroom, the food was delicious and there was a variety of food options, the staff was really friendly I also loved the snorkeling area and the amazing view from my room, I will definitely come back again

2

bertha

25 sept 2024

·

Se alojó 5 noches

Truely worst stay. The room was like staying in a dark cave. The room was freezing cold and the bathroom like a sonna. The lock to the balcony door was broken. There were no towels in bathroom. . After the storm Saturday night we woke up to flooding in bathroom floor from under the sink area. Housekeeping brought us dirty towels on Sunday since again they had not put towels in the room. This was to be our 45th anniversary trip and sadly it has been disappointing. It appears that we were given a room in part of the hotel still being worked on from all the noise hammering and drilling . I certainly will write to their cororate office for such unprofessional hospitality we received.

Truely worst stay. The room was like staying in a dark cave. The room was freezing cold and the bathroom like a sonna. The lock to the balcony door was broken. There were no towels in bathroom. . After the storm Saturday night we woke up to flooding in bathroom floor from under the sink area. Housekeeping brought us dirty towels on Sunday since again they had not put towels in the room. This was to be our 45th anniversary trip and sadly it has been disappointing. It appears that we were given a room in part of the hotel still being worked on from all the noise hammering and drilling . I certainly will write to their cororate office for such unprofessional hospitality we received.

6

Dwayne

24 abr 2025

·

Se alojó 4 noches

Good snorkeling on property. Room outdated and musty smelling

Good snorkeling on property. Room outdated and musty smelling

8

Nicole

28 jun 2024

·

Se alojó 5 noches

We stayed on the 12th floor and had a beautiful view of the ocean. Every thing was good until it rained and we had a leak in our ceiling. We told the front desk but they didn’t do anything. We had to lay towels on the floor around the room to sop up the water.

We stayed on the 12th floor and had a beautiful view of the ocean. Every thing was good until it rained and we had a leak in our ceiling. We told the front desk but they didn’t do anything. We had to lay towels on the floor around the room to sop up the water.

4

Shelby

26 ago 2025

·

Se alojó 8 noches

The property and Room needed general maintenance. The curtain didn't close all the way. The shower head was faulty. The bathroom faucet only had hot water, which became unsafe pretty fast. Front door wouldn't properly close unless you slammed it. Food was hit or miss at the restaurant as well as the wait staff. Some were above and beyond others were lacking.

The property and Room needed general maintenance. The curtain didn't close all the way. The shower head was faulty. The bathroom faucet only had hot water, which became unsafe pretty fast. Front door wouldn't properly close unless you slammed it. Food was hit or miss at the restaurant as well as the wait staff. Some were above and beyond others were lacking.

10

Marajhin

5 ago 2025

·

Se alojó 2 noches

The bed was very comfortable and glad they offer the aromatics for the pillows and love the many good options that was available

The bed was very comfortable and glad they offer the aromatics for the pillows and love the many good options that was available

10

Timothy

6 sept 2025

·

Se alojó 1 noche

We have stayed at 3 different properties in Cozumel. Park Royal: nice room but terrible food. Hotel Cozumel: room was dated but comfortable and Good Food. El CID: The best! The room was clean and comfortable. The food was great (I always stick to fish, chicken, or pork in Mexico as a rule, no beef.) Every plate of food I had was fantastic. The service was great. Bed was comfy and the snorkeling was fantastic! I highly recommend El CID.

We have stayed at 3 different properties in Cozumel. Park Royal: nice room but terrible food. Hotel Cozumel: room was dated but comfortable and Good Food. El CID: The best! The room was clean and comfortable. The food was great (I always stick to fish, chicken, or pork in Mexico as a rule, no beef.) Every plate of food I had was fantastic. The service was great. Bed was comfy and the snorkeling was fantastic! I highly recommend El CID.

8

Robert

2 jul 2024

·

Se alojó 4 noches

The resort is small and quiet. My wife and I were looking for peace and quiet in a beautiful setting and we got exactly what we wanted. There is only 1 restaurant but the food is good, the service is good and the rooms were clean and comfortable. We had a 1 bedroom suite and we were happy with the room. The AC will freeze you out it works so well, the beds are comfortable and the resort is quiet at night. For the price this place is really hard to beat. We will come back again.

The resort is small and quiet. My wife and I were looking for peace and quiet in a beautiful setting and we got exactly what we wanted. There is only 1 restaurant but the food is good, the service is good and the rooms were clean and comfortable. We had a 1 bedroom suite and we were happy with the room. The AC will freeze you out it works so well, the beds are comfortable and the resort is quiet at night. For the price this place is really hard to beat. We will come back again.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es ampliamente elogiado por ser amable y atento, con un personal que a menudo resuelve problemas y crea un ambiente acogedor. Algunos huéspedes informan sobre un servicio inconsistente o lento, ocasionales groserías o cargos excesivos, y errores de comunicación al registrarse o con los servicios.

Reseñas de huéspedes relacionadas

10

Brandon

14 oct 2025

·

Se alojó 5 noches

Clean property, excellent service, good food, snorkeling area right in front of property, near cruise ship shopping and 10 minute taxi ride to downtown.

Clean property, excellent service, good food, snorkeling area right in front of property, near cruise ship shopping and 10 minute taxi ride to downtown.

10

Mary

26 mar 2025

·

Se alojó 7 noches

Staff is friendly and service is incredible

Staff is friendly and service is incredible

8

Paul Daniel

30 may 2025

·

Se alojó 10 noches

We have stayed here several times and love this resort! It’s small, clean, and has a beautiful view!! The service is usually amazing but on the last day it was terrible! We sat on the beach and not one person came to offer us drinks or food! For over 5 hours….this is not the norm for them and we were shocked!

We have stayed here several times and love this resort! It’s small, clean, and has a beautiful view!! The service is usually amazing but on the last day it was terrible! We sat on the beach and not one person came to offer us drinks or food! For over 5 hours….this is not the norm for them and we were shocked!

10

Alex

16 jul 2025

·

Se alojó 1 noche

Jose from the bar had a smile at all times, Noemi, and the two Victors from the wait staff. Rodibel from room cleaning. But the most of all Angela from the from desk was the best always helping my family. The property is the best.

Jose from the bar had a smile at all times, Noemi, and the two Victors from the wait staff. Rodibel from room cleaning. But the most of all Angela from the from desk was the best always helping my family. The property is the best.

10

Carrie

16 jul 2025

·

Se alojó 6 noches

The employees are so helpful. Armando and Ari are the best. Roger did a good job with activities. The people at the front desk were all helpful although I did not get their names. Restaurant servers were very helpful and friendly as well. Becky and Viktor are very good.

The employees are so helpful. Armando and Ari are the best. Roger did a good job with activities. The people at the front desk were all helpful although I did not get their names. Restaurant servers were very helpful and friendly as well. Becky and Viktor are very good.

8

Cara

25 oct 2025

·

Se alojó 5 noches

We had a great time at El CID La Ceiba. The staff really make this place wonderful. Everyone we encountered was friendly and had a big smile on their face. The rooms are a little dated but they were clean and that’s all I really care about.

We had a great time at El CID La Ceiba. The staff really make this place wonderful. Everyone we encountered was friendly and had a big smile on their face. The rooms are a little dated but they were clean and that’s all I really care about.

4

Mario

6 mar 2025

·

Se alojó 1 noche

Stayed one night to test this hotel for a long stay - i decided that i will not stay longer, reasons: 1. My bed linen ware not chnaged, so in night i needed to go to reception and they had to chnage bed linens - which ware full of stains!!! 2. Food is good if you are American - and underadverage iof you are Grench, Spanish, Italian 3. They had people doing work on the building - so in the morning i had people going down by ropes on the balcony - no one dvised me that someoen will be on my balcony 4. Hotel is outdated 5. Price i paid for all inclusive was high comparasing to overall value of my stay

Stayed one night to test this hotel for a long stay - i decided that i will not stay longer, reasons: 1. My bed linen ware not chnaged, so in night i needed to go to reception and they had to chnage bed linens - which ware full of stains!!! 2. Food is good if you are American - and underadverage iof you are Grench, Spanish, Italian 3. They had people doing work on the building - so in the morning i had people going down by ropes on the balcony - no one dvised me that someoen will be on my balcony 4. Hotel is outdated 5. Price i paid for all inclusive was high comparasing to overall value of my stay

2

Bruno

3 nov 2024

·

Se alojó 3 noches

Front desk don’t know nothing, really hard to have service at the pool and beach. Security guard damaged my rental scooter and they don’t want to be responsible about it, I’m really upset, terrible hotel

Front desk don’t know nothing, really hard to have service at the pool and beach. Security guard damaged my rental scooter and they don’t want to be responsible about it, I’m really upset, terrible hotel

10

Kathryn

3 feb 2026

·

Se alojó 5 noches

This was the perfect location to have a vacation. Staff, rooms, activities were outstanding. Concierge Emilio was awesome attending to even the smallest request immediately and efficiently. Location was walking distance from shopping and attractions.

This was the perfect location to have a vacation. Staff, rooms, activities were outstanding. Concierge Emilio was awesome attending to even the smallest request immediately and efficiently. Location was walking distance from shopping and attractions.

10

Ernest Arthur Wilbur

31 oct 2025

·

Se alojó 7 noches

Staff was outstanding. Food was wonderful. First all inclusive that out group of 6 ate 3 meals a day. Generally we only tend to eat breakfast and lunch at the resorts we stay at and go out into town for a much better option. But El Cids food was outstanding and we dined exclusively there the entire week.

Staff was outstanding. Food was wonderful. First all inclusive that out group of 6 ate 3 meals a day. Generally we only tend to eat breakfast and lunch at the resorts we stay at and go out into town for a much better option. But El Cids food was outstanding and we dined exclusively there the entire week.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Junto a las terminales de cruceros, con tiendas cercanas y fácil acceso a los barcos de buceo; taxis o un corto trayecto al centro. Varios señalan multitudes y vistas obstruidas cuando los barcos están en puerto, y vida nocturna limitada cerca una vez que se van.

Reseñas de huéspedes relacionadas

10

Brandon

14 oct 2025

·

Se alojó 5 noches

Clean property, excellent service, good food, snorkeling area right in front of property, near cruise ship shopping and 10 minute taxi ride to downtown.

Clean property, excellent service, good food, snorkeling area right in front of property, near cruise ship shopping and 10 minute taxi ride to downtown.

10

Carlyn

19 mar 2024

·

Se alojó 2 noches

Really good location, near shops and ships. Fun to watch ships. One not so good thing is shops schedule is ships schedule.

Really good location, near shops and ships. Fun to watch ships. One not so good thing is shops schedule is ships schedule.

10

Charles

31 jul 2025

·

Se alojó 1 noche

Loved this property with all the amenities, ie pool, beach, ocean swim area. Stall was courteous and helpful. Perfectly located next to cruise ship harbor where we met friends who were sailing.

Loved this property with all the amenities, ie pool, beach, ocean swim area. Stall was courteous and helpful. Perfectly located next to cruise ship harbor where we met friends who were sailing.

10

Robert A

10 nov 2025

·

Se alojó 7 noches

El CID was great the resort is in a great location convenient to down town. The staff was outstanding and accommodating. Out standing food selections. No need to go anywhere else

El CID was great the resort is in a great location convenient to down town. The staff was outstanding and accommodating. Out standing food selections. No need to go anywhere else

10

Valerie

4 sept 2024

·

Se alojó 4 noches

Stayed at El Cid many times, like the location with shopping and transportation options within short walking deistance. On the ocean side. most all rooms have ocean views, snorkeling right there within a few steps on property. Small family like atmosphere as opposed to the mega resorts, but still has all the amenities as larger resorts.

Stayed at El Cid many times, like the location with shopping and transportation options within short walking deistance. On the ocean side. most all rooms have ocean views, snorkeling right there within a few steps on property. Small family like atmosphere as opposed to the mega resorts, but still has all the amenities as larger resorts.

8

Michael John

14 sept 2024

·

Se alojó 10 noches

Close to cruise ship malls

Close to cruise ship malls

10

Richard

4 oct 2024

·

Se alojó 2 noches

The hotel staff accommodated our request to put us in the north section of the hotel. We visit often and they remember us and make us feel at home. This property is very convenient for us to get to Marina Fonatur

The hotel staff accommodated our request to put us in the north section of the hotel. We visit often and they remember us and make us feel at home. This property is very convenient for us to get to Marina Fonatur

10

Kathryn

3 feb 2026

·

Se alojó 5 noches

This was the perfect location to have a vacation. Staff, rooms, activities were outstanding. Concierge Emilio was awesome attending to even the smallest request immediately and efficiently. Location was walking distance from shopping and attractions.

This was the perfect location to have a vacation. Staff, rooms, activities were outstanding. Concierge Emilio was awesome attending to even the smallest request immediately and efficiently. Location was walking distance from shopping and attractions.

8

Dion

20 ene 2025

·

Se alojó 8 noches

Stayed here for 8 days very clean and nice place. The island is super safe we felt safe going out for a walk at night no problem. One thing to complain is the whole island is catered towards the cruise ships so at 6 everything shuts down and the night life boring besides going for a nice walk. Highly recommend for someone who just wants a relaxing vacation and not wanting to go out and party.

Stayed here for 8 days very clean and nice place. The island is super safe we felt safe going out for a walk at night no problem. One thing to complain is the whole island is catered towards the cruise ships so at 6 everything shuts down and the night life boring besides going for a nice walk. Highly recommend for someone who just wants a relaxing vacation and not wanting to go out and party.

8

Ben

6 ago 2025

·

Se alojó 1 noche

This property is next to the cruise ship port, perfect for business travelers visiting the ports. A bit out dated decor but really nice staff, clean, and restaurant has good food. Area doesn’t have much to do since it’s not located on a real beach front area or the main town of Cozumel. It works for a quick trip and/or Business trip

This property is next to the cruise ship port, perfect for business travelers visiting the ports. A bit out dated decor but really nice staff, clean, and restaurant has good food. Area doesn’t have much to do since it’s not located on a real beach front area or the main town of Cozumel. It works for a quick trip and/or Business trip

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

Muchos huéspedes califican la comida como muy buena, especialmente los platos preparados a pedido. Las opiniones sobre el buffet, la variedad, el único restaurante y los cargos adicionales por bebidas premium son mixtas, y algunos informan sobre restricciones en ciertos planes con todo incluido.

Reseñas de huéspedes relacionadas

4

Susan

23 ago 2024

·

Se alojó 7 noches

The food is atrocious! Coffee is undrinkable. We were on all inclusive and had to have bad buffets everyday. In a week we NEVER got to order from the menu!!! We love the dive operation which is why we come here. Our dive master Jonathan is great.

The food is atrocious! Coffee is undrinkable. We were on all inclusive and had to have bad buffets everyday. In a week we NEVER got to order from the menu!!! We love the dive operation which is why we come here. Our dive master Jonathan is great.

10

Edward D

9 jun 2025

·

Se alojó 9 noches

We love El Cid La Ceiba, primarily because the food is better than any other place we have stayed in Cozumel. Mind you, we do the all inclusive that allows us to order from the menu, in addition to the buffet. Sometimes the buffet is not that appealing, and the food from the menu has failed to disappoint us. The rest of the facilities are ok, but nothing special. If you are looking for luxury, this place isn't it. But it is real good. Don't have any issues with it.

We love El Cid La Ceiba, primarily because the food is better than any other place we have stayed in Cozumel. Mind you, we do the all inclusive that allows us to order from the menu, in addition to the buffet. Sometimes the buffet is not that appealing, and the food from the menu has failed to disappoint us. The rest of the facilities are ok, but nothing special. If you are looking for luxury, this place isn't it. But it is real good. Don't have any issues with it.

10

RICHARD

6 jul 2025

·

Se alojó 7 noches

Way Better than we expected for the price. Room was spacious with large bathroom and comfortable bed , balcony was adequate for the two of us with a nice view. Best food we’ve ever eaten in an all inclusive, variety and quality. Drinks were what we expected for all inclusive. Service was okay, not bad service but not excellent. Communication was the issue. We speak no Spanish and their English wasn’t great.

Way Better than we expected for the price. Room was spacious with large bathroom and comfortable bed , balcony was adequate for the two of us with a nice view. Best food we’ve ever eaten in an all inclusive, variety and quality. Drinks were what we expected for all inclusive. Service was okay, not bad service but not excellent. Communication was the issue. We speak no Spanish and their English wasn’t great.

8

Calvin Leo

11 nov 2025

·

Se alojó 4 noches

Food was okay. Dive shop wasn’t very helpful so I used another dive shop.

Food was okay. Dive shop wasn’t very helpful so I used another dive shop.

8

Don J

23 nov 2024

·

Se alojó 3 noches

Had a little misunderstanding with alcohol. Confused as to what alcohol is on the all inclusive menu. Food was better this time but room for improvement. The international buffet was horrible. Deserts were horrible / breakfast is your best meal.

Had a little misunderstanding with alcohol. Confused as to what alcohol is on the all inclusive menu. Food was better this time but room for improvement. The international buffet was horrible. Deserts were horrible / breakfast is your best meal.

10

Anthony

19 abr 2025

·

Se alojó 4 noches

Always an amazing stay at the el cid. We’ve been there. 15 or so times and it never ceases to amaze us. Small quiet place with most of the all inclusive off of a menu, which means it’s cooked fresh to order. We love it!!

Always an amazing stay at the el cid. We’ve been there. 15 or so times and it never ceases to amaze us. Small quiet place with most of the all inclusive off of a menu, which means it’s cooked fresh to order. We love it!!

8

Tod

17 may 2024

·

First, the positives. Balcony room was huge. Two full bathrooms and in great shape. Bed was very comfortable if you like a pillow top mattress. A/C worked great. Even though just one restaurant and bar with the all inclusive, the food was good with lots of choices. The staff was friendly and the resort was super clean. Now the negatives. The beach is tiny and rocky and shoes are needed to walk in. All the drinks we had from the bar tasted like they used mixes with artificial sweetener. They just had that weird aftertaste. I like my beer and American whiskeys and bourbons. They only had two types of Mexican beer on tap that was all your beer choices. No American whiskey or bourbons on the basic all-inclusive. For an additional $35 a day per person, you could get Jim Beam or Jack Daniels but that’s it. I would expect a really top shelf bourbon for that much extra. Before check-in, their website and Travelocity said they charged $15 a day for an “Environmental Fee”, but they tried charging the environmental fee as well as a couple small others for $19 a day. Travelocity and their website never mentioned these additional fees. They finally had me sign a paper that let me take $2 off a day, but still stuck me with $17. Not a lot of money, but it just felt like they were trying to gig you for all they could. They tried upcharging for lots of drinks and food. Wi-Fi wasn’t free if we hadn’t gotten a room upgrade. El Cid wasn’t terrible but we’ll try a different place next time.

First, the positives. Balcony room was huge. Two full bathrooms and in great shape. Bed was very comfortable if you like a pillow top mattress. A/C worked great. Even though just one restaurant and bar with the all inclusive, the food was good with lots of choices. The staff was friendly and the resort was super clean. Now the negatives. The beach is tiny and rocky and shoes are needed to walk in. All the drinks we had from the bar tasted like they used mixes with artificial sweetener. They just had that weird aftertaste. I like my beer and American whiskeys and bourbons. They only had two types of Mexican beer on tap that was all your beer choices. No American whiskey or bourbons on the basic all-inclusive. For an additional $35 a day per person, you could get Jim Beam or Jack Daniels but that’s it. I would expect a really top shelf bourbon for that much extra. Before check-in, their website and Travelocity said they charged $15 a day for an “Environmental Fee”, but they tried charging the environmental fee as well as a couple small others for $19 a day. Travelocity and their website never mentioned these additional fees. They finally had me sign a paper that let me take $2 off a day, but still stuck me with $17. Not a lot of money, but it just felt like they were trying to gig you for all they could. They tried upcharging for lots of drinks and food. Wi-Fi wasn’t free if we hadn’t gotten a room upgrade. El Cid wasn’t terrible but we’ll try a different place next time.

10

Bruce Thane

3 oct 2025

·

Se alojó 7 noches

Great facility and staff. Food was excellent.

Great facility and staff. Food was excellent.

8

Reese

6 oct 2025

·

Se alojó 5 noches

Good experience. The "All Inclusive" food offering was decent. Staff were very good. Room was not fancy, but clean and nice enough. Only one pool and fairly small. We mainly use the hotel for a place to eat and sleep while not scuba diving and it worked for that.

Good experience. The "All Inclusive" food offering was decent. Staff were very good. Room was not fancy, but clean and nice enough. Only one pool and fairly small. We mainly use the hotel for a place to eat and sleep while not scuba diving and it worked for that.

10

Ernest Arthur Wilbur

31 oct 2025

·

Se alojó 7 noches

Staff was outstanding. Food was wonderful. First all inclusive that out group of 6 ate 3 meals a day. Generally we only tend to eat breakfast and lunch at the resorts we stay at and go out into town for a much better option. But El Cids food was outstanding and we dined exclusively there the entire week.

Staff was outstanding. Food was wonderful. First all inclusive that out group of 6 ate 3 meals a day. Generally we only tend to eat breakfast and lunch at the resorts we stay at and go out into town for a much better option. But El Cids food was outstanding and we dined exclusively there the entire week.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

8

Jenie

26 mar 2023

·

Se alojó 3 noches

Bonito y pequeño hotel con adecuadas instalaciones pero con poca atención y amabilidad en restaurante y personal de limpieza

Bonito y pequeño hotel con adecuadas instalaciones pero con poca atención y amabilidad en restaurante y personal de limpieza

4

Paola

13 mar 2023

·

Se alojó 1 noche

Recepcion muy buena atención y loa chicos de mantenimiento, pero en general poca actitud de servicio y mal la limpueza en habitaciones

Recepcion muy buena atención y loa chicos de mantenimiento, pero en general poca actitud de servicio y mal la limpueza en habitaciones

10

arturo

11 mar 2023

·

Se alojó 1 noche

Nos gustó mucho el grupo tequila shotnos hizo bailar y cantar muy contenros

Nos gustó mucho el grupo tequila shotnos hizo bailar y cantar muy contenros

10

Valentín Estudillo

9 feb 2023

·

Se alojó 3 noches

Ubicación de la habitación, servicios del hotel y la atención del personal.

Ubicación de la habitación, servicios del hotel y la atención del personal.

8

Gabriela Margarita Guerra

27 ene 2023

·

Se alojó 3 noches

La limpieza en general mediana, la habitación tenia cafetera y refrigerador, la primera vez que hicieron aseo no lavaron nuestras tazas ni la cafetera, tampoco barrieron el balcón al que le había caído ceniza del cuarto de arriba, tuvimos que solicitarlo a la recepción, una vez solicitado fue resuelto casi de inmediato. Los baños de mujeres generales que se encuentran junto al gimnasio uno estaba inservible para bajar la palanca y los otros 2 tapados, también lo solucionaron. Por todo lo demás estuvimos muy a gusto el lugar super tranquilo, había huéspedes pero no estaba lleno. Si llevan niños pequeños es de considerarse que no calientan la alberca y que la playa de un lado es empedrada solo se puede entrar con zapato especial y del otro la bajada es por el muelle, yo no dejaría a un niño nadar asi, para los mayores esta de fabula por que se pueden miran muchos peces. No comimos ahí, asi que del restaurante me reservo a opinar.

La limpieza en general mediana, la habitación tenia cafetera y refrigerador, la primera vez que hicieron aseo no lavaron nuestras tazas ni la cafetera, tampoco barrieron el balcón al que le había caído ceniza del cuarto de arriba, tuvimos que solicitarlo a la recepción, una vez solicitado fue resuelto casi de inmediato. Los baños de mujeres generales que se encuentran junto al gimnasio uno estaba inservible para bajar la palanca y los otros 2 tapados, también lo solucionaron. Por todo lo demás estuvimos muy a gusto el lugar super tranquilo, había huéspedes pero no estaba lleno. Si llevan niños pequeños es de considerarse que no calientan la alberca y que la playa de un lado es empedrada solo se puede entrar con zapato especial y del otro la bajada es por el muelle, yo no dejaría a un niño nadar asi, para los mayores esta de fabula por que se pueden miran muchos peces. No comimos ahí, asi que del restaurante me reservo a opinar.

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 23:30

Antes de la(s) 12:00

Interesante

Políticas e información adicionales sobre esta propiedad.

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