Crown Resorts at Silverwoods

The beds were absolutely terrible. Couldn't get a good night's sleep. People were doing fires right outside that smoked everybody out. Overall. Just disappointed. Check-In was terrible. Expedia said that the check-in hours were till 5:00 on Friday, which is incorrect. It's 4:00 . Therefore, we could not get our key and had to contact the after-hour person(who was great)who talked to the host to try to get our keys which took over an hour to get that taken care of and then they would not let us stay an hour later. Plus you have to return the keys to drop off box by 10:00. Not be out of the place at 10:00 and it is 10 minutes away from the Dropbox by car. This was supposed to be a peaceful break which turned out to be extremely stressful. The nice part is that they did have free roaming deer that have babies which was nice to see.

Beautiful townhouse, nice, comfy new beds and furniture.

The resort where these condo's are located is beautiful. The condo's themselves are are older and dated. They have everything you need but they really could use a some updating and TLC. I have stayed here many times over the years and enjoyed staying there but they really could use a little attention to keep people coming back.

I'd read reviews, hoped it wouldn't be that bad... Office rarely open, communication is cryptic and preregistration and check-in are archaic and frustrating. Area where lock box located is VERY poorly lit - needed flashlights. I'd not been sent lock box code so I texted the number posted. They replied with code, inside box was no packet with my name. I texted back inquiring, 'Please look for #XX, we do not put actual guest names on packets for security', I replied, there is no envelope with #XX, which alias did you use for me, how would I know that? They replied, with a different unit number. We located packet and sent pic highlighting new unit and asked if this was correct... No response, crickets! We found the unit, stayed the night - 6:53 am received a text explaining "this is not a 24 hr text line, normally only manned during business hours. Were you able to find the unit?" SHODDY operation. Next day we were texted, 'power outage expected, plan accordingly.' Temp was 50 degrees, we lost power at 9:01 am, power restoration expected 3-4 pm. Older neighbor knocked on our door, he had no clue, as no one had communicated. I inquired if they would provide wood for fireplace, nope, they were not able to provide ANY compensation, "it's like losing power at your home". They’re older units, nothing fancy, clean if desperate, but DO NOT STAY HERE! Units are far off main road and not convenient to get in/out of resort.

It was quite and loved the view out our balcony. Very clean. The only thing I didn’t like was the beds felt like sleeping on boards.