Black Horse

vsetko OK, cistota, personal, blizkost do centra

The room is open only for breakfast so it is without heating. The “waiters” was also standing there at jacket and hoodie

Rum, dusch, wifi, tv och säng var bra. Frukost var bra och värdar var trevliga. Men svårt att kommunicera få ingen kan engelska. Det stod på min bokning att rum städas varje dag. Det stämmer inte. Fick säga till om nya handdukar. Aska kvar i askkopp på balkong när vi checkade in (rökfritt rum). Det stod också bemannad reception vilket inte stämmer. Läget är bra.

This was the third - and last - time we stayed at this hotel. I filled up ahead of time, online, all our info. On arrival, the check in machine didn’t work. I called the help number, the human who answered wasn’t able to help. The English check in version did not work. We were lucky to find a young Ukrainian man, who was looking for a hotel in the town, who spoke Slovak, and helped us with the Slovak check in version. With his help, we managed to check in, and the machine issued the hotel card. But the card wasn’t able to open the room we were given (#207), which was located on the first floor, not on the second). Finally, one hour after our arrival, a real person arrived with a metal key, so we could enter the room. It is a pity, because the rooms are big, nice, clean, the bathroom is nice, the shower big enough. The carpets on the corridors are dirty, look terrible, they should be cleaned. After a 7 hours drive, waiting one hour to get in a payed room is not a pleasant experience.

Hotel rooms are new and modern. Building does not make great impression but rooms are fine. The lady at the calldesk was super friendly and helpful. Directly in city center