Azaya Beach Resort Goa

I stayed at the Azaya Beach Resort and originally booked a 7-night stay. However, due to the extremely poor condition of the hotel and multiple safety concerns, I checked out the following day and booked another hotel instead. Upon check-in, the shower in my room was not working. I informed the staff and asked them to fix it while I went out for dinner. When I returned, nothing had been repaired, and worse, my room had been left unlocked with three laptops, my passport, and other valuables inside. This was completely unacceptable and highly unsafe. The room itself was in very poor condition. There were stains on the bedding and bathrobes, the slippers provided were far too small, and the bathroom doors had no “push” or “pull” signage. Initially, I thought the shower door was broken because it barely opened when pulled. When I asked staff for assistance, they told me that was simply how far it opened. Only later did I discover it needed to be pushed instead. There was also no rubbish bin in the room. Housekeeping standards were extremely poor. The curtains were blackened at the bottom, no one replenished amenities the next day, and the tea, coffee, and cups were never replaced. The lighting and switches throughout the room were confusing and poorly designed. The mirrors were peeling away at the edges, several floor tiles were cracked, there was no desk to work from, and the television screen had a visible shadow defect.The food quality was also terrible. It won't let me type

Hotellet er blitt litt slitt. Mangler varmt vann i dusjen, tv funket ikke, bassenget var fullt av løse fliser og vannet luktet vondt. Manglet flere retter i restaurant menyen.

Can't fault the staff or service, but we were disappointed with the cleanliness and upkeep of the room. We arrived to toothpaste splatters on the bathroom walls, spills on the cabinets and greasy prints on the doors. The staff were very kind and responsive to the request for extra cleaning however. We did also have issues with the shower not sealing properly at the bottom so the bathroom floor would flood whenever we used it. All the grout was mouldy and leaking. This would have been a fantastic stay were it not for the poorly maintained room.

I recently stayed at the Azaya Beach Hotel and, unfortunately, the experience was far below expectations. While the location has great potential, a number of issues made the stay disappointing for both myself and my companions. Room Quality & Cleanliness We encountered several problems with the room, including a lack of proper upkeep and cleanliness. Basic standards were not met, and some amenities were either not functioning correctly or not provided as advertised. Service & Responsiveness The service fell short throughout our stay. When we raised concerns, the responses were slow, inconsistent, or not actioned at all. For a hotel of this level, we expected more attentive and reliable support from staff. Food & Facilities The dining experience was also underwhelming. Food quality varied, and some items were unavailable despite being listed. A number of facilities were closed, poorly maintained, or not operating as expected, which significantly impacted the overall holiday experience. Value for Money Given the price point, the stay did not represent good value. We felt the hotel’s offerings did not match what was promoted, and the unresolved issues left us feeling dissatisfied. Overall, this was not the relaxing break we had hoped for. Improvements are needed across service, maintenance, and guest experience to justify the hotel’s rating and cost.

Azaya is a very nice location, but the whole compound looks worn down and needs an update / renovation. We basically had the whole hotel on our own first five days. Staff is nice, but service completely lacking. Pool water needs clean-up, Breakfast is fresh but mediocre.