Home2 Suites by Hilton Atlanta NW/Kennesaw

Everything was great. Clean, great amenities and great breakfast. Probably the best coffee from any hotel stay. The only thing is you have to pay the parking fee. I wish it was included in hotel charge and don't have to deal with it. I would stay here again

My husband and I stayed here for a weekend getaway. The bathroom floor was dirty, the shower still had hair in it and the water pressure in the shower was low. However, we will still visit again in the future. The rest of the room was clean and the bed was really soft. I thought we were at the wrong location though because it's two hotel chains at one location.

This is a dog friendly hotel. The room was equipped with a kitchen. The bed and pillows were so comfortable. Great stay.

Pool was great, stuff for teenagers to do games and pool table

So I pretty much base my bookings on customer reviews. So I liked this hotel in the end but this what you should know upon arrival. This is what I did not see in the reviews…parking $6.00 a night that could only be paid on UCR code only, which is posted everywhere once you arrive (took me 10 minutes to navigate the process which was frustrating after a long drive). It’s $5 plus $1processing fee which I was worried I didn’t get it right and my vehicle would have been towed because I’m a senior and not tech savvy. It’s only $6…just add it to my bill. I would have paid double not to have go through that process. Also, not mentioned in reviews is that’s it’s two hotels in the Same building owned by the same company Hilton…why would you do that?! The reason I mention that is they had to go to two different laptops to find me and get me checked in. Secondly, for check in staff and management…when I got off the elevator there is NO direction on which way to go for which hotel which is the same building. When in the elevator you have to tap your room key on which hotel you were staying in order to activate floor number which did not work until I tried both for several times. On a positive note the room was very nice and better than expected with kitchen amenities. It just took me a minute to figure out all the new hotel stuff but once I did I would stay there again. Big mall that is walkable right across the street and was very busy. Several name brand restaurants nearby.

Very clean room. Our king suite was quite roomy and the bed was very comfortable. We’ve stopped here in the past and will continue to do so. They allow pets with a minimal fee.

The hotel was great for an extended stay. It was clean and up to date. Staff was friendly and efficient. Breakfast was good. I had not seen the pancake machine and it was a nice addition. Overall a very good stay at a reasonable by today’s standards cost. Also finally exercise room was clean and very well-equipped.

As a Hilton member home2 is my go to. I enjoy the simplicity, the pull out couches and the clean pools. Breakfast is always an option and it’s always hot and fills up me and my family to prepare for our day.

You gotta pay for parking

Hotel is in great condition, room was spacious and affordable. It appears they are implementing paid parking, which is a bit of a bummer. The hotel is in a Mall parking lot, so I don’t see a need for parking fees. The Home2 and Tru by Hilton are connected and share the same amenities.

My husband and I stayed here for a weekend getaway. The bathroom floor was dirty, the shower still had hair in it and the water pressure in the shower was low. However, we will still visit again in the future. The rest of the room was clean and the bed was really soft. I thought we were at the wrong location though because it's two hotel chains at one location.

The only problem we had was hair in the bed and on the bathroom floor

The breakfast had plenty of options and everything was hot and tasty. The room was very clean and such a comfortable bed. Staff were very friendly. Close location to everything and to our event the entire weekend.

The room had some type of bugs in it and my family had bumps and a rash all over them .. Also the lobby was continuously loud with people and we heard them when we was in our room

Very clean, updated and quiet. Staff were all very helpful

Good breakfast and good overall, clean.

Worst House Keeping. English speaking only.

Property was clean and recently built, I don't think it was a remodel with a new name. Tons of great places to eat within a few miles as well as shopping. Far enough off the interstate you don't hear any traffic and no major roads nearby either. I was in an end unit so I could hear the wind outside. Granted it was tornado watch weather so it was noisier than average. Luckily I was able to hear the tornado siren in time to take shelter! Honestly the only issue I have was there was still a garbage can under the sink that had garbage in it. I took the bag outside put it by the door and it was gone after a few minutes. If that wasn't the case I would give five stars across the board. Next time I go to Atlanta I will be staying at this property again.

Customer Service was awesome at this facility, however the room’s location and cleanliness was awful.

So clean and updated!!

Definitely the hotel to stay for a weekend. The room was clean, provided guests with a dishwasher, fridge, plates, cups, and a microwave, and has a shopping center right by the hotel along with plenty of restaurant options to choose from. I will definitely be coming back for another getaway trip.

THE SERVICE HERE WAS AMAZING. From the time of check in meeting Rodney and his wonderful personality. To Carlos and his vibe. Rooms were warm and spacious. Clean bathroom. Beds comfortable.

Good sized rooms.

The availability of the fridge and microwave, it was live having your own little apt.

Stayed for a week while working and it was quiet, comfortable and had everything I needed.

The toilet was running and the hot water was not “hot” for the showers but the property and staff were nice and the beds were super comfortable. I’d definitely stay here again!

Everything was absolutely amazing! If I could improve one thing, it would be the mattress comfort.

Very clean room. Our king suite was quite roomy and the bed was very comfortable. We’ve stopped here in the past and will continue to do so. They allow pets with a minimal fee.

When checking in were asked if I had a floor preference I said no.I was put on the first floor.Got into the room and realized the ac was loud,had a high pitch sound.Went to the front desk and was told place is booked no rooms available.But would send a employee to look at the a/c.The employee arrived shortly after and agreed the ac was making the sound described and was going to see if there was a room to change to.I got a phone call shortly after and told there was a room available?Ok.A/C in new room was silent like other Hamptons.Asked the swing shift front desk for laundry soap and without hisitation stated they were out.Asked if they had change for a load of wash(is $3.75 for wash and dry) and was told they only had only $2.00 in quarters...available in their office? On site? Asked the Lady where we can get a few dollars in quarters and she STATED she doesn't know,she's not from here? She didn't know there was a gas station near by?Went to offsite locations to get a few dollars in quarters and laundry soap.Next morning asked same questions about the soap and quarters.The nicer male employee had an employee look to see if there was any somewhere else stored?There was,a lot.The quarters?He stated also they only had $2.00 in quarters. I also had another issue with VERY LOW hot water pressure in the shower.He stated due to high occupancy that low pressure happens.Well just past noon?No change and again at just past 5pm same thing.I took video for proof.By then we just except.

Location hard to find, even with GPS. Signage on building misleading. Name of another Hilton brand. Area is so nosy with car traffic, loud mufflers, awakened frequently. Sounds from hallway reverb on hard floor. Leaky shower makes noise. Bed too soft. Lousy night.

We loved how friendly and welcoming the staff were at check-in and check-out; despite a bus full of people arriving and coming in all at once. The cleaning staff were always friendly and showed great respect. We truly enjoyed our stay!

The breakfast had plenty of options and everything was hot and tasty. The room was very clean and such a comfortable bed. Staff were very friendly. Close location to everything and to our event the entire weekend.

THE SERVICE HERE WAS AMAZING. From the time of check in meeting Rodney and his wonderful personality. To Carlos and his vibe. Rooms were warm and spacious. Clean bathroom. Beds comfortable.

Staff was very attentive and polite even smiling.

Front desk people were extremely friendly and very helpful. Sami the bartender was our favorite part of the stay. She was awesome!!!! We didn’t really need the kitchen we had, so next time we are going to try the Tru side of the property

Had access to a walking/running trail across the street. We traveled with a dog so this was very convenient. The area felt very safe and the check in staff were very friendly. Had an issue with the door not locked/latching and maintenance promptly fixed the problem. Would stay here again.

Needed to cancel last minute and they refused to work with third party

We made the reservation at 6pm on 2/13. During the night our schnauzer became extremely ill necessitating an urgent return to Nashville. We emailed and called before 9am requesting cancellation and refund. Hotel manager refused because “we didn’t cancel 24 hours in advance”. Totally unsympathetic and unacceptable.

The staff were so nice and professional. Very welcoming.

Rude staff from check in to check out with the exception of one young lady that was working Sunday night. My rooms shade was broken so light from the parking lot made my room illuminated all night.

Came in town for a concert…easy walk to Fifth Third Bank Stadium. There was a HUGE baseball tournament in town, also and tons of teams were staying in the same hotel. There was never an issue with there being so many kids/ families. Rooms were clean & quiet, staff was great, breakfast was good- various juices, cereals, fruit, waffle makers, potatoes, eggs, sausage. Hotel is close to a lot- food, target, mall and in a nice area!

I liked the mall close to the hotel.

The breakfast had plenty of options and everything was hot and tasty. The room was very clean and such a comfortable bed. Staff were very friendly. Close location to everything and to our event the entire weekend.

Good place to stay, safe, quiet, Mall is very close by for shopping and food. I enjoyed staying here

Good location, close to shopping and dining.

Had access to a walking/running trail across the street. We traveled with a dog so this was very convenient. The area felt very safe and the check in staff were very friendly. Had an issue with the door not locked/latching and maintenance promptly fixed the problem. Would stay here again.

So I pretty much base my bookings on customer reviews. So I liked this hotel in the end but this what you should know upon arrival. This is what I did not see in the reviews…parking $6.00 a night that could only be paid on UCR code only, which is posted everywhere once you arrive (took me 10 minutes to navigate the process which was frustrating after a long drive). It’s $5 plus $1processing fee which I was worried I didn’t get it right and my vehicle would have been towed because I’m a senior and not tech savvy. It’s only $6…just add it to my bill. I would have paid double not to have go through that process. Also, not mentioned in reviews is that’s it’s two hotels in the Same building owned by the same company Hilton…why would you do that?! The reason I mention that is they had to go to two different laptops to find me and get me checked in. Secondly, for check in staff and management…when I got off the elevator there is NO direction on which way to go for which hotel which is the same building. When in the elevator you have to tap your room key on which hotel you were staying in order to activate floor number which did not work until I tried both for several times. On a positive note the room was very nice and better than expected with kitchen amenities. It just took me a minute to figure out all the new hotel stuff but once I did I would stay there again. Big mall that is walkable right across the street and was very busy. Several name brand restaurants nearby.

It easy to get to and not too far off from the major highway.

Great location Right across from the mall

Location hard to find, even with GPS. Signage on building misleading. Name of another Hilton brand. Area is so nosy with car traffic, loud mufflers, awakened frequently. Sounds from hallway reverb on hard floor. Leaky shower makes noise. Bed too soft. Lousy night.

Everything was great. Clean, great amenities and great breakfast. Probably the best coffee from any hotel stay. The only thing is you have to pay the parking fee. I wish it was included in hotel charge and don't have to deal with it. I would stay here again

From the moment I arrived, I was impressed with the friendly reception even at a later-than-usual hour of check-in. I was also struck by how spacious and clean the studio was. It was perfect for my stay with a refrigerator, dishes, dishwasher, great shower head, very comfortable King-size bed and nice TV for down time entertainment. Only added note is that the breakfast was pure sugar and carbs, no meat/eggs/gravy for a southern breakfast so I could not enjoy the "free" breakfast but at least the coffee was great every morning. Parking was close enough for easy access and plenty of space to walk my pet. Highly recommend and will use them again!

The breakfast had plenty of options and everything was hot and tasty. The room was very clean and such a comfortable bed. Staff were very friendly. Close location to everything and to our event the entire weekend.

Our favorite part was the breakfast time. Home2 hasn't failed any of our stays since we first went in 2018.

That was exellent the room was pretty and ao clean. The breakfast in the morning was wow!!! Whenever I pass by ATL this the place Im gonna look after first

We loved the breakfast food. Way more variety than a lot of the other hotels around the same price range.

Nice hotel with comfortable beds. Breakfast had many options and was good. We checked in after traveling 12 hours

Good breakfast and good overall, clean.

Staff was friendly, check in was simple and eas, the room was clean and exactly what we needed for our family of four. The breakfast was excellent as well. Would definitely recommend

The hotel was great for an extended stay. It was clean and up to date. Staff was friendly and efficient. Breakfast was good. I had not seen the pancake machine and it was a nice addition. Overall a very good stay at a reasonable by today’s standards cost. Also finally exercise room was clean and very well-equipped.