The Lauderdale Boutique Hotel

This was not a very good experience. There is no onsite staff and the app you have to use to check in etc. is a little difficult to maneuver. The first two links they sent me took me to sign up for an account as a host for the service, but I was finally able to get to the customer interface. Upon arrival, the room was quite hot and muggy and smelled terrible! Very musty, like mildew. That got better once I got the A/C going for a couple of hours. The room was very small and could really use some updated decor and fixtures. The parking is ok if you are in a mid-sized car or small truck, but not good for large trucks (not that big of a deal). The water got luke warm at best so showers were quite unpleasant. The toilet and shower drain were backed up too. I reported the toilet, shower drain and water temp situation and they sent someone to check it out the next day. The backup in the toilet and shower drain were fixed but nothing changed on the water temp. Probably the most uncomfortable bed I have had in a hotel. I was there for two weeks for work and that was a long terrible two weeks! Also, this room was advertised for $75/night in Hotels.com, but after I booked it, the rate actually fluctuates from $56-$109/night and did not average out to the advertised rate, it was $105/night. (TOTAL $1,467.75 for 14 days) For the money, you can find much better accommodations elsewhere. Total was I do NOT recommend this hotel unless maybe you try some of their higher priced suites.

The room was nice and super clean. The contactless self check in was a little different, but it all worked out. It severed its purpose for the night before we left for our cruise.

* full disclosure- The review includes responses from Expedia/ Hotels.com and the inability to resolve a dispute with the host property. It is clear to me that Expedia is more of an advocate for the host property then they are to the guest. Expedia's own admission that "After numerous attempts to contact the host property" they received " no response." Dispite this Expedia refused to resolve or to satisfactory address my concern. And ruled in favor of host without any input from them. Now about the host property review PRO'S Friendly housekeepers dynamic shower in bathroom Premium bedding CON'S Sparce furniture with little function (Minimalist Chic) No dresser, end table or storage. Does not honor "fully refundable" ( not sure if that is Expedia or host) Full rack rate during the off season Avoids conflict or disputes from guests. Does not respond to platform investigation (Expedia) of guests concerns That is all.

Space was nice, good parking overall enjoyed amenities.

Personally, it wasn’t a bad stay but I rather pick another location…the amenities were outdated and there isn’t any front desk to talk to someone you have to call for everything and have to wait for towels and belongings until the following day. We also got the wrong room they wouldn’t change our room..