SorrentoBay

Room modern clean. Shower head fell

Highly recommended. Very friendly helpful staff. Place was spotless. Rooms after servicing were immaculate. Breakfast was good not brilliant

I rarely leave negative reviews, but I feel compelled to share my experience with this hotel. During my stay, my room was not serviced for two consecutive days. When I returned late at night, there were no clean towels, and no one was available to help. My guest and I were extremely frustrated and disappointed after a long day in the Italy summer heat. I also accidentally booked an extra night, and while I reached out to explain the situation and request a partial refund, I received no meaningful response for days—despite repeated follow-ups. I was told I would hear back, but no one ever got back to me.

Our stay at the hotel was very good. The room was incredibly pleasant, beautifully decorated, very clean, and with a cozy atmosphere that made us feel right at home, the bed was very comfortable. The surroundings of the property were absolutely stunning, offering a peaceful and relaxing environment that added so much to our overall experience, and the staff were extremely friendly and welcoming and let us stay after our check out. We only had one minor issue during our stay. We contacted the property to ask about the possibility of a later check-in, and we were informed that there would be a €30 fee. With that in mind, my friend and I adjusted our plans to arrive on time. However, the bus we were on was delayed, and we ended up arriving 20 minutes past the agreed check-in time. As a result, we were charged a €20 fee in cash, which we felt was a bit excessive considering we had informed the host that we were on the bus and even shared our live location. Additionally, we were given the wrong location via WhatsApp, which contributed to the delay. While we understand that a fee might be appropriate for late arrivals, we believe that €20 for just 20 minutes—especially under those circumstances—was a bit much.

We greatly appreciate that Giusy, the property waited for our late arrival to the hotel. Due to the late ending of our tour of Capri as well as construction issues, we didn’t check in til 7:30 pm. We were also very impressed with the shower in our room. It had separate controls for the hand held shower and rain head. Out of the 8 other hotels we stayed at in Italy, this shower was the best! The counter space in the washroom and bedroom was also the largest! Parking is very close by for 15 euro per night. The only negative issue we had was that we could not find a staff member to check us out at 10 am. After returning the keys we had no way to exit the front gate and no way to get back in the building. We contacted Guisy who was going to help us but then another hotel guest let us out with their fob. We would suggest that management be available in the office at check out time. Overall a great stay.