OYO Prince of Wales Country Hotel

The wardrobe and furniture in the room were dusty

Room number 2 was HORRENDOUS. There was animal/pet fur everwhere, the heater was not working, the kettle was not working, and there was shower leakage. Overall we were not satisfied.

Be very careful booking here. The downstairs of the property is like an unused abandoned building and very dated. Staircase feels you are going to somewhere you shouldn't. Bedrooms with paper thin walls gives you a very uneasy and insecure feeling. Not the place to book with a young family, and will not be staying again. Our booking was not correct and we only realised when we arrived we had been split over 2 rooms (we originally booked a family room of 5). No one on the desk at reception so had to wait to call later to discuss our booking. When we were told the reason was an electrical fault and they couldn't update us as our information was private because we booked by a third party and not direct. This is ludicrous as they could have contacted Hotels.com or messaged us through there. We then advised a bed is missing as only been made up 4 beds and their response... go to the cellar and get a campebed!!! It was late and luckily we had our own airbed to use as we had been camping earlier in the week but we couldn't wait to leave the next day. The bedding and floor in the room appeared clean but didn't want to use their towels or over facilities. We told Hotels.com via an online agent we are not staying an extra night as one of us shouldn't be sleeping on the floor and we paid for 5 beds. It is still even now being disputed for a refund and feel we have been massively let down by Hotels.com and the venue. We as a family can handle basic accommodation but this was a joke!

The property advertised boasted “You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other highlights include a snack bar/deli and a garden” Not correct! I was lone travelling female and my preference is to book accommodation that has facilities on site for my security. Incorrectly marketed a private bathroom - which was in fact a shared bathroom at the end of corridor. No fire escape upstairs, no fire extinguishers, no fire notices, very much still a building site still requiring work. Although a very basic room, the bedding and was towels were very clean and the bed was comfortable. There was a standing fan for hot weather and an oil heater for cold weather

The room was full of mosquitos and we found red bugs, which the missus found out were bed bugs. Electric went out all day every day and there was no hot water in the sink. The internet wasn’t posted and when we asked we got given details of one that went off after an hour and then we had to go into the lobby to get the other network details. Finally a woman knocked on the room loudly and late and woke the kids after a day on the mountains. About the only good thing was the shower worked even though all the lights were out. Absolutely terrible stay