Is parking available at the hotel?

Parking is available on-site, but guests must contact the property in advance to reserve it. Covered self-parking is offered at a fee of MYR 15 per night, while valet parking is available for MYR 45 per night.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:30 AM for a fee of approximately MYR 88.00 for adults and MYR 44.00 for children.

Are pets allowed at the hotel?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Is there an airport shuttle service available?

Yes, airport shuttle services are available for a fee of MYR 170 per vehicle for a round trip, accommodating a maximum of 4 passengers. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in Bandar Sunway, just a 4-minute drive from Sunway Pyramid Mall and approximately 11 minutes from Mid Valley Megamall. It is 10.9 miles from i-City and 11.5 miles from Merdeka Square, making it a convenient base for exploring the area.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 7:00 AM to 7:00 PM. The pool is seasonal and may have specific operational hours.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds at a fee of MYR 148.00 per night. Availability is subject to request and confirmation.

Sunway Lagoon Hotel in Selangor

Average nightly price at Sunway Lagoon Hotel , formerly Sunway Clio Hotel by month, last 12 months (USD)
Month	Average price
January	$86
February	$97
March	$85
April	$87
May	$90
June	$105
July	$104
August	$101
September	$101
October	$93
November	$95
December	$109

What guests think

At Sunway Lagoon Hotel , formerly Sunway Clio Hotel, many guests highlight the direct mall access and closeness to Sunway Lagoon, plus spacious rooms, strong Wi-Fi, and overall cleanliness, with service often friendly and efficient.

Facilities feel mid-range, with mixed feedback about the pool; breakfast is often enjoyed but value and billing can be contentious, so some dine in the mall. Recurring maintenance or housekeeping gaps include inconsistent hot water, weak drainage or pressure, and occasional unmet requests. Service is frequently friendly, though several reviews cite check-in or booking mix-ups, patchy communication, and, in one case, an overpriced transfer. Overall, expect a practical mid-range stay suited to families and shoppers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Feedback centers on the pool, which is described as average and, in one review, not well cleaned. Other facilities receive few consistent mentions.

Related guest reviews

10

Toshiko

Nov 25, 2025

·

Stayed 3 nights

みんな親切でした。朝ごはん美味しかった。一瞬エレベーターが止まりましたが、立地も良く部屋のベッドも大きくて快適でしたー！

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8

Hanson

Dec 19, 2022

·

Stayed 3 nights

Check in was easy and fast. Surprised that they do not provide complementary parking. Charge is RM15 per day.

10

Avelina

Oct 28, 2024

·

Stayed 6 nights

Service was very good but no spa

10

Jouk

Nov 18, 2025

·

Stayed 2 nights

Room was spacious, top floor (26), Gym was available 24/7 with a decent view. The pool was 07-19hr, which unfortunately was a little too short for me due to work. Staff very friendly

10

Kristin

Feb 28, 2024

·

Stayed 4 nights

This was the perfect mid-range priced hotel connected to the Sunway mall for us. Perhaps more expensive than others in the area of course, but you get what you pay for. The room was exceptionally large, the bed was comfortable, and all of the amenities were included! Keyed access to go to different floors of the hotel. The pool though was a disappointment (February) as it hadn't been cleaned and was rife with algae. But atleast we were able to layout and get some sunlight. The Breakfast Buffet wasn't within our budget, but we went to the local places to eat within the mall instead, which was just fine. Easy ride-share pickup. Nice staff. The place looked and smelled clean. It's nice to be able to access all of the Subway properties in one place, without having to take a taxi everywhere. You simply walk. I would definitely stay here again!

10

Simon

Aug 28, 2024

·

Stayed 1 night

This hotel is one of the smaller Sunway hotels. The dining and in house facilities reflect that. It is however very handy to the mall, with the entrance virtually just off the lobby. As with all hotels in this family the rooms are great and of generous size.

10

Jennie

Feb 15, 2025

·

Stayed 3 nights

The staff in this hotel are friendly and very accommodating. It is in a very good location, easy access to the mall and plenty of good restaurants around, no need to travel far for shopping. The summing pool is average, everything else is great.

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Cleanliness

Rooms and common areas are often reported as very clean. Recurring maintenance or housekeeping gaps include inconsistent hot water, weak drainage or pressure, and missing or unrefreshed amenities.

Related guest reviews

10

Khairul Khalil

Apr 16, 2024

·

Stayed 2 nights

Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.

8

Sharifah

Dec 31, 2025

·

Stayed 5 nights

Standard hotel room, convenient as it was attached to a mall. Staff were courteous. However, housekeeping didn’t come back with the pillow even after reminder. Huge toilet!

10

Marcus Yibiao

Aug 24, 2025

·

Stayed 3 nights

The room is clean and cosy.

2

reiko

Dec 1, 2025

·

Stayed 8 nights

受付の態度が悪いシャワーのお湯がぬるいテレビが調子悪い

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10

Andrea

Jul 25, 2024

·

Stayed 3 nights

Great and clean room. Amazing location. Would come back.

10

NOERU

May 23, 2023

·

Stayed 1 night

部屋も広く快適でしたが、シャワーの排水溝がとても狭く、なかなか流れないため途中で水が床に溜まっていました…。シャワーの水圧も弱めでした。その排水溝問題を除けば、ラグーンやピラミッドが隣にあってアクセス良かったですしとっても快適でした！ありがとうございました。

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10

Joanne

Apr 26, 2025

·

Stayed 3 nights

The hotel is very close to the Sunway Lagoon waterpark which is the main reason we selected this hotel. It is also very right next to the Sunway Pyramid mall so very close to shopping and dining. There was some confusion with room booking and I had to upgrade ours to the family room to ensure we get 2 double bed. I suggest to ensure webpage does not allow the wrong selection since it is not a good feeling to have to pay more once you get there. The family room is quite nice. They provided robes and slippers for kids as well and they also have bath soap for kids. My one complain is they do not refresh the water bottles they provided which doesn’t make sense to me. I get that I might not get more bottles per day but since I am staying multiple nights, they should refresh daily.

10

Kaede

Jul 14, 2025

·

Stayed 3 nights

The staff provided exceptionally courteous service, and the room was very clean. I’m thoroughly satisfied with my stay.

6

Neil

Aug 25, 2024

·

Stayed 4 nights

Unfortunately I did not have any hot water on the last day, the water was not hot there was no water

10

Cheong Ying

Oct 22, 2025

·

Stayed 2 nights

Clean room

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Rooms

Rooms are spacious and comfortable with large beds and pleasant views, and Wi-Fi is strong. Some guests experienced noise from outside or thin walls.

Related guest reviews

10

Toshiko

Nov 25, 2025

·

Stayed 3 nights

みんな親切でした。朝ごはん美味しかった。一瞬エレベーターが止まりましたが、立地も良く部屋のベッドも大きくて快適でしたー！

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10

Ryoji

Dec 22, 2024

·

Stayed 3 nights

Space are good in room and bath room.

10

Christopher

Jun 1, 2024

·

Stayed 3 nights

Property was beautiful and overlooking the water park. Attached to a big mall with lots of dining options. Absolutely loved our stay.

10

Daryl Keen Hoong

Mar 23, 2024

·

Best thing is the hastle free & strong wifi in the entire resort (hotels, shopping mall, restaurants, theme park).

8

Suji

Oct 21, 2025

·

Stayed 2 nights

객실 넓고 깨끗. 침대 넓고 침구 편안함. 단 주변 환경이 시끄러움. 밤마다 호텔 건너편에서 불꽃놀이를 하는데 매우 시끄러움.

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10

TAIJI

Feb 1, 2024

·

Stayed 1 night

beautiful room and gorgeous vew from the window

10

Jouk

Nov 18, 2025

·

Stayed 2 nights

Room was spacious, top floor (26), Gym was available 24/7 with a decent view. The pool was 07-19hr, which unfortunately was a little too short for me due to work. Staff very friendly

8

Giordano

Mar 26, 2023

·

Stayed 3 nights

Stanza ampia e pulita. Personale gentile, internet veloce. Accanto ad un immenso centro commerciale. Molto buono

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4

Dennis

Aug 16, 2024

·

Stayed 3 nights

Room was okay but super noisy. Could hear loud music and people speaking and shouting. The walls must be made of paper…

10

Nadia

Jul 31, 2023

·

Stayed 6 nights

Excellent location. Hotel staff friendly and accommodating. Breakfast buffet was good with a big selection of different foods. Rooms are modern and spacious. Adjacent to the mall so lots of shopping and dining options. Wifi is strong and super easy to connect. Overall I had a great stay and would stay here next time I am in KL.

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Service

Staff are frequently described as friendly and helpful. However, several reviews cite check-in or booking mix-ups, delayed housekeeping requests, poor communication or attitude, and one report of an overpriced transfer.

Related guest reviews

4

AHMED

Sep 4, 2023

·

Stayed 3 nights

Clean hotel, not answering emails nor calls, all staff especially front desk not cooperatve at all, all staff not smiling, we reserved for honeymoon, but I think better to reserve in an other hotel,

10

Jing

Nov 3, 2024

·

Stayed 3 nights

The hotel is very well maintained - probably the best in Subang so far. Easy and convenient to get around and the staff are very attentive and considerate. We thoroughly enjoyed our stay and would recommend this hotel to others in the future. We will be happy to return the next time we are in Subang as well.

4

CRIMMINS

Aug 23, 2024

·

Stayed 2 nights

Pre paid for a room with king sized bed. First I was told they were putting me in a different hotel, after I said I wanted to stay in the hotel I booked they then told me (not asked) that my room was two single beds. Initial check in I was ignored until someone went to back room to get the desk staff out, then halfway through check in he abruptly told me someone else would finish my check in, as he then detoured to end of front desk to start checking in aircrew. Made me feel like bottom priority, I have stayed at this hotel many times but this will now be last time I stay at this hotel, so rude.

10

Kaede

Jul 14, 2025

·

Stayed 3 nights

The staff provided exceptionally courteous service, and the room was very clean. I’m thoroughly satisfied with my stay.

4

Ka man

May 19, 2023

·

Stayed 6 nights

Unexpectedly bad attitude and services. No service languages at front desk nor restaurant. My package wasn’t included a breakfast and when i was walking in the restaurant they have checked their list and sent me in, so i would have expected they knew. While i was eating, 3 staffs! 3 staffs came to me at different time just to tell me my package was not including breakfast. Seriously? I have already said I knew the first time. FINE! When i was leaving the restaurant the staff stopped me rudely and commanded me to pay on spot. Never in my life of travelling all these years around the world been asked to pay for a meal with this terrible manner!! Alright, fine, i was going to pay cos I wasn’t going to go back anyway. That’s when I realised the price of the breakfast was not the same as what was mentioned on the Expedia description. So i showed the staff my booking details and wanted them to double check. And that staff just said “this is what we going to charge” and not willing to double check at all. Fine, was thinking may be the restaurant staff didn’t know how to check on that. So I paid without further discussion and got down to chat with the front desk staff. Interestingly saying, they literally told me to check with Expedia on my own because they would never charge their breakfast this price. What? So it became my responsibility that you guys didn’t communicate well on what supposed to be selling on a platform? Honestly, not recommended this hotel! That is.

10

Vikneswari

Sep 3, 2024

·

Stayed 2 nights

Excellent service.. accomodating staffs.. and beautiful hospitality

10

Yazild Muzaffar

Oct 29, 2024

·

Stayed 5 nights

Requested for extra pillows through front office desk. Message was relayed to the housekeeping dept but HOUSEKEEPING dept did not fulfill my request until I have to make another phone call to the front office desk.

8

Lee Ling

Jun 10, 2025

·

Stayed 1 night

Overall stay is great but the staff are not very friendly.

10

LUE

Feb 26, 2023

·

Stayed 1 night

The place was very clean. It’s a nice facility. However, the bell person took advantage of us with the car transfer from the hotel to our new hotel in Bukit Bintang, the Dorsett Kuala Lumpur. The staff negotiated 90 rm but Grab stated it was only 26 rm. We had not learn how to use Grab at that time. We expected the hotel staff to be fair and not take advantage of our ignorance. It was our first time in KL, Malaysia.

10

Marilynn

Jan 1, 2025

·

Stayed 1 night

Excellent customer service all around especially the front desk. Great stay!

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Location

Excellent convenience for shoppers and families, with direct access to Sunway Pyramid Mall and a very short walk to Sunway Lagoon. Dining and transport options are easy from the hotel.

Related guest reviews

10

Khairul Khalil

Apr 16, 2024

·

Stayed 2 nights

Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.

10

Jorge

Jan 28, 2025

·

Stayed 2 nights

It is conveniently located, connected to a major shopping mal. My room had a beautiful view of one part of the city . Yo feel safe by walking in the surroundings

10

Christopher

Jun 1, 2024

·

Stayed 3 nights

Property was beautiful and overlooking the water park. Attached to a big mall with lots of dining options. Absolutely loved our stay.

10

Marcus

Aug 14, 2025

·

Stayed 2 nights

Near a shopping mall

10

Jasper

Sep 29, 2024

·

Stayed 2 nights

Central location with massive shopping malls and a theme park within 5mins walk.

10

Joanne

Apr 26, 2025

·

Stayed 3 nights

The hotel is very close to the Sunway Lagoon waterpark which is the main reason we selected this hotel. It is also very right next to the Sunway Pyramid mall so very close to shopping and dining. There was some confusion with room booking and I had to upgrade ours to the family room to ensure we get 2 double bed. I suggest to ensure webpage does not allow the wrong selection since it is not a good feeling to have to pay more once you get there. The family room is quite nice. They provided robes and slippers for kids as well and they also have bath soap for kids. My one complain is they do not refresh the water bottles they provided which doesn’t make sense to me. I get that I might not get more bottles per day but since I am staying multiple nights, they should refresh daily.

10

Mawarni

Jun 28, 2025

·

Stayed 2 nights

Super convenient if ypu want to go to sunway lagoon. Its very close. Shopping mall is link to the hotel. Everything abt the hotel is clean and huge. I love the king size bed is huge and toilet is huge. The only problem i have is, most shops open at 10am. So to get breakfast outside hotel is limited. But i highly recommend for family with children to stay there if plan to go to sunway lagoon theme park.

8

stanley

Oct 5, 2025

·

Stayed 3 nights

Yes,hotel connected to mall.

10

Mitsuru

Jun 22, 2025

·

Stayed 3 nights

部屋も広く綺麗でくつろぐことができました。また、併設しているサンウェイピラミッドのショッピングモールがあり、とても便利です。近所にも美味しいところがいっぱいあり、良かったです。

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10

Tony Yi Wei

Apr 29, 2023

·

Stayed 1 night

Nice hotel, clean and location Great next to shopping mall and resort park. Friendly staff.

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Dining

Breakfast is often praised for taste and variety. Some guests found it mediocre or expensive and reported billing or inclusion misunderstandings; others opt to eat in the adjacent mall.

Related guest reviews

10

Toshiko

Nov 25, 2025

·

Stayed 3 nights

みんな親切でした。朝ごはん美味しかった。一瞬エレベーターが止まりましたが、立地も良く部屋のベッドも大きくて快適でしたー！

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10

Christopher

Jun 1, 2024

·

Stayed 3 nights

Property was beautiful and overlooking the water park. Attached to a big mall with lots of dining options. Absolutely loved our stay.

10

Mawarni

Jun 28, 2025

·

Stayed 2 nights

Super convenient if ypu want to go to sunway lagoon. Its very close. Shopping mall is link to the hotel. Everything abt the hotel is clean and huge. I love the king size bed is huge and toilet is huge. The only problem i have is, most shops open at 10am. So to get breakfast outside hotel is limited. But i highly recommend for family with children to stay there if plan to go to sunway lagoon theme park.

10

Allan

Oct 6, 2025

·

Stayed 2 nights

great breakfast

4

Ka man

May 19, 2023

·

Stayed 6 nights

Unexpectedly bad attitude and services. No service languages at front desk nor restaurant. My package wasn’t included a breakfast and when i was walking in the restaurant they have checked their list and sent me in, so i would have expected they knew. While i was eating, 3 staffs! 3 staffs came to me at different time just to tell me my package was not including breakfast. Seriously? I have already said I knew the first time. FINE! When i was leaving the restaurant the staff stopped me rudely and commanded me to pay on spot. Never in my life of travelling all these years around the world been asked to pay for a meal with this terrible manner!! Alright, fine, i was going to pay cos I wasn’t going to go back anyway. That’s when I realised the price of the breakfast was not the same as what was mentioned on the Expedia description. So i showed the staff my booking details and wanted them to double check. And that staff just said “this is what we going to charge” and not willing to double check at all. Fine, was thinking may be the restaurant staff didn’t know how to check on that. So I paid without further discussion and got down to chat with the front desk staff. Interestingly saying, they literally told me to check with Expedia on my own because they would never charge their breakfast this price. What? So it became my responsibility that you guys didn’t communicate well on what supposed to be selling on a platform? Honestly, not recommended this hotel! That is.

10

Kristin

Feb 28, 2024

·

Stayed 4 nights

This was the perfect mid-range priced hotel connected to the Sunway mall for us. Perhaps more expensive than others in the area of course, but you get what you pay for. The room was exceptionally large, the bed was comfortable, and all of the amenities were included! Keyed access to go to different floors of the hotel. The pool though was a disappointment (February) as it hadn't been cleaned and was rife with algae. But atleast we were able to layout and get some sunlight. The Breakfast Buffet wasn't within our budget, but we went to the local places to eat within the mall instead, which was just fine. Easy ride-share pickup. Nice staff. The place looked and smelled clean. It's nice to be able to access all of the Subway properties in one place, without having to take a taxi everywhere. You simply walk. I would definitely stay here again!

6

Gary

Jun 6, 2024

·

Stayed 4 nights

Breakfast buffet for 88 ringetts was mediore at best. I felt totally ripped out in terms of value for having my laundry done at the hotel What cost me $5 in Bali cost me $63 at this hotel. This is outrageous and I do not plan to stay here again because of it.

10

Simon

Aug 28, 2024

·

Stayed 1 night

This hotel is one of the smaller Sunway hotels. The dining and in house facilities reflect that. It is however very handy to the mall, with the entrance virtually just off the lobby. As with all hotels in this family the rooms are great and of generous size.

6

Wang

Dec 9, 2024

·

Stayed 1 night

Price is not as stated in Expedia and no breakfast.

10

Nadia

Jul 31, 2023

·

Stayed 6 nights

Excellent location. Hotel staff friendly and accommodating. Breakfast buffet was good with a big selection of different foods. Rooms are modern and spacious. Adjacent to the mall so lots of shopping and dining options. Wifi is strong and super easy to connect. Overall I had a great stay and would stay here next time I am in KL.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $173	12 $103	13 $102	14 $103	15 $103	16 $98	17 $97
18 $97	19 $103	20 $100	21 $98	22 $100	23 $103	24 $98
25 $95	26 $102	27 $99	28 $102	29 $101	30 $103	31 $100

Su	Mo	Tu	We	Th	Fr	Sa
1 $103	2 $102	3 $103	4 $102	5 $103	6 $95	7 $103
8 $103	9 $102	10 $101	11 $90	12 $97	13 $97	14 $99
15 $95	16 $87	17 $85	18 $87	19 $85	20 $87	21 $97
22 $95	23 $103	24 $103	25 $101	26 $100	27 $103	28 $95
29 $103	30 $103

Sunway Lagoon Hotel , formerly Sunway Clio Hotel

Prices for Sunway Lagoon Hotel , formerly Sunway Clio Hotel

Monthly average prices

About this property

Location

Room options

Deluxe Plus Park

Deluxe Plus

Deluxe Plus Executive

Deluxe Plus Executive Park

Family Room

Staycation Deluxe Plus

Guest reviews of Sunway Lagoon Hotel , formerly Sunway Clio Hotel

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sunway Lagoon Hotel , formerly Sunway Clio Hotel

Considering this hotel for your trip?

Prices for upcoming dates