TRU by Hilton Fort Walton Beach, FL

My husband and I’s favorite place to stay!!

Very clean,nice pool goes up to 5ft, slept like a baby soft pillows, breakfast is decent. I would definitely return visiting the area again.

Room was clean. Parking was good

We had a wonderful little weekend get-a-way here this past weekend. Check-in was easy and quick. The whole facility was clean and pretty. The bed was comfortable. The breakfast was delicious. We had a great stay here and will definitely be back!

Starting out, the computer system was down and they did everything by paper. What I didn’t like was they wanted me to write my credit card number and exp date on the paper. I mentioned I didn’t feel comfortable with that, and also brought up the fact I could see multiple other guests paper work sitting on the front desk, in the open. He acknowledged it but did not move the papers. I ended up not giving my information due to me paying for my visit prior to checking in. It was still very strange having everything on the open for everyone to see. We initially started in 307 and the shower did not work. Pieces of the shower were broken or missing also. We were moved to 405 and the AC did not work. The sink was also cracked with a decent size hole it in. They attempted to fix it multiple times before we requested a new room. We were finally moved to 205. This room was better, had a working shower and AC, but the electrical sockets in the bathroom did not work(even after trying to reset them), and the fridge did not work. The breakfast was good and it was constantly restocked. Overall, I probably would not stay here again or recommend it. I did call Hilton to let them know about the credit card incident and they mentioned I should hear from the manager, which never happened. I unfortunately didn’t take pictures of some of the issues like I should have, so others could see.