TownSquare Place

no coffee pot or plastic glasses in room. room looked like it was under renovation , mirror on floor not the wall, beds not aligned with headboards, off by 90 degrees, bath tub, had scum on side and looked like it had not been used lately, carpet was old and dirty. no food or coffee available. Very limited parking available.

There was nothing there for cooking, not even a coffee pot

Our room had a disfunctional deadbolt, our TV was unhooked, no iron, no coffee maker, no dishes, smelled like an ashtray, splatters on walls, stained and crumb filled couch, hair dryer has a dangerous plug... All around terrible.Also, pool and hot tub closed since COVID.

The hotel itself is nice. Foyer is very well kept and looks amazing. The grounds are well kept and beautiful. Wonderful outdoor area with walking paths to the river. Great views. The room its self need improvement. Inconsistent paint job, the draps in the bedroom were broken, and after mentioning it 4 times they were never repaired. Had to secure it myself. TVs were rather old. The overall room was nice though. Big kitchenette, dining table. The couch was comfortable and the room was very spacious and clean. We felt very relaxed for the trip and hope to come back next time and maybe see it in better condition.

I have never been in a hotel that you had to sign multiple sheets of paper signifying that you understand the rules of the hotel. I assume they have had many problems in the past, but it didn't feel very welcoming. For instance: NO noise after 9PM. I understand being quiet, but NO NOISE?? LOL. TV didn't work. There is a kitchen with no equipment and a stove that you need special pans to operate. Ceiling above shower is leaking. Secondary lock on door didnt work.

There was no iron or ironing board. There also were no hangers or a place to hang clothes. I have never encountered this when staying at a hotel. Also, most times there were no parking spaces available in the lot. They did their best to accommodate us by loaning us an iron that was in the office. We were there for a wedding, so not having a way to get the wrinkles out of our clothes after traveling was a major problem. It all worked out, but I would not recommend this facility or stay there again.

Worst we have ever stayed at! No amenities. Pool and eating area closed. no coffee in room. Wood trim missing off doors and floors. panel missing off bottom of dishwasher, rips in carpet, screws sticking out of dresser, curtains falling off windows, furniture hard as rock. Cancelled after one night. Charge as much as nice motels. Manager has not called us back in almost a week.

As an Expedia customer I don’t think you should be booking people at this property!! There were mouse traps in the front entrance and lobby, the elevator was filthy and the room was in no condition to be slept in!! We checked out within an hour after we ha checked in! There was no way we would stay there!!

No parking available on check-in, room assigned was not cleaned from previous use. restrictive access to hotel.

Last week we stayed at Town Square Place in Chaska Minnesota. Expedia\'s listing of this facility is MISLEADING and borders on outright fraud. No family should ever stay there as it is closer to a halfway house for people that have issues with the courts or family service. There are NO amenities at all, and they happily put it in print and make you sign that you understand. The odor on the third floor is a obnoxious, I can\'t tell if it\'s ethnic food or a chemical cook. The general manager is the most incompassionate person I have met in my life. When my wife had a very embarrassing emergency/accident related to her Irratable Bowel Syndrome ((with D), the Manager was IRATE that she would use the bathroom in the main lobby....that are marked "employees only". IN THE MAIN LOBBY. the manager continued to berate us, called us rude and inconsiderate while my wife is crying and humiliated trying to do something with these soiled garments. THIS PROPERTY HAS NO BUSINESS WITH RETAIL TRAVELERS!!!

The room and hotel itself was no very clean. The whole building had a weird smell to it and the 3rd floor reeked of cigarettes. The hallways and our room had visibly damaged areas. I killed a spider in our bed and did not feel comfortable sleeping it. I went with this hotel because it I thought it was 4 stars, but upon further inspection, it had one 4 star review and multiple reviews written by employees that worked there. All in all, would not recommend. Maybe if you're doing a quick overnight, but definitely for nothing longer.

This was the worst experience I have ever had in my life. We arrived and were booked for 5 weeks. It was dirty and outdated from the get-go but decided to try and stay optimistic. Checked into our room and got settled. We were only there one day before my husband found 3 cockroaches in the bathroom and then in the area where we had our food and crock pot. My son was hysterical refusing Ron stay in the room. When I spoke to the manager the next day she basically laughed at me telling me I was over reacting and it wasn’t that bad. I demanded a refund. Since I paid most on cash she tried to tell me she didn’t have cash on hand. After talking to the regional manager I agreed to just let them refund my card on file but when she tried to do that it would. It let her because I pod most in cash. So she went into the office and got the cash. Even though she claimed they had no cash on site. This play is dirty and unkept. They don’t provide any sort of breakfast options and there is very little security. One floor you can just walk right in. Never again!

Do you like the strong scent of marijuana in the lobby and hallways, damp carpets and pillows, bathtub drains that don't close and dry diarrhea crusties in the toilet? Then Room 217 is the room for you! Only $160 a night!

This should not even be listed. It smells like sewerage and is infested with roaches and other bugs. This place was no where near worth the money I paid. The pull out bed was absolutely dangerous. I addressed the roach problem several times I was not offered a new room they kept claiming pest control was coming and they never came. My leg is broken and this was truly a terrible experience. In all my years of traveling I can honestly say I have never went through this.

If you like hair in your bed, stains on your sheets, smell of weed & smoke, and cigarette burns on the tub...than this place is for you.

I'm not a water pressure person, but water pressure was terrible. Possibly has softened water because it felt slippery and kinda hard to feel like you've washed off all the soap after washing hands. Staff was really nice. My microwave didn't work, which was particularly upsetting to me. I specifically made sure to get a hotel with fridge and microwave. They put in a work order for the microwave, but it was not fixed by the time I left. There was a communal microwave on another floor, which was dirty, so I ate my meals cold. Full fridge and freezer, which did work. No coffee or coffee machine in the room. Room looked neat, if outdated, but there was dog kibble and straw on the floor from a previous occupant, and the carpet was stained. Room had some repairs done, but not well done. My room was quiet, but my friend's room was not. No blackout curtains and the parking lot lights were very bright. It is challenging to find a decently priced hotel in the cities, so overall I'd say you get what you pay for. Just be aware that this is a no frills hotel.

Very unprofessional from the minute I stepped in the door. They told me they didn’t have my Expedia reservation and made me pay on site. I drop my stuff off in my room and went out for the evening. Upon returning there were cockroaches crawling all over my bed. I took a video and asked for a refund at the front desk. They told me it would take 3 to 5 days.

Staff was very helpful , accommodations were clean and quiet excellent air conditioning

Room was ok but the bathroom tub looked disgusting after a long flight I was exhausted and wanted a hot bath there was blood in there housekeeping said it was rust

The check in process went well, the gal was very nice! However, our tv did not work and the bathroom was very dirty!

Walls were paper thin — noise from hall. Broken light bulb. Horrible hard pillows. Very barebones at best.

Good location, but had to move rooms due to no a/c, second room has a leak in a second sink

I arrived Sunday evening and no one was working the front desk. Called a number they had left and it just rang in a back office. Sat in the lobby till someone one finally came by to help. Key quit working and went to the front desk and again no one working. Internet on tv didn’t work, called front desk, no one was there, left messages and no one got back to me.

Pet friendly. Huge 2 room ^apartment áźźð

Our room had a disfunctional deadbolt, our TV was unhooked, no iron, no coffee maker, no dishes, smelled like an ashtray, splatters on walls, stained and crumb filled couch, hair dryer has a dangerous plug... All around terrible.Also, pool and hot tub closed since COVID.

The hotel itself is nice. Foyer is very well kept and looks amazing. The grounds are well kept and beautiful. Wonderful outdoor area with walking paths to the river. Great views. The room its self need improvement. Inconsistent paint job, the draps in the bedroom were broken, and after mentioning it 4 times they were never repaired. Had to secure it myself. TVs were rather old. The overall room was nice though. Big kitchenette, dining table. The couch was comfortable and the room was very spacious and clean. We felt very relaxed for the trip and hope to come back next time and maybe see it in better condition.

I'm not a water pressure person, but water pressure was terrible. Possibly has softened water because it felt slippery and kinda hard to feel like you've washed off all the soap after washing hands. Staff was really nice. My microwave didn't work, which was particularly upsetting to me. I specifically made sure to get a hotel with fridge and microwave. They put in a work order for the microwave, but it was not fixed by the time I left. There was a communal microwave on another floor, which was dirty, so I ate my meals cold. Full fridge and freezer, which did work. No coffee or coffee machine in the room. Room looked neat, if outdated, but there was dog kibble and straw on the floor from a previous occupant, and the carpet was stained. Room had some repairs done, but not well done. My room was quiet, but my friend's room was not. No blackout curtains and the parking lot lights were very bright. It is challenging to find a decently priced hotel in the cities, so overall I'd say you get what you pay for. Just be aware that this is a no frills hotel.

Great atmosphere, beautiful trail in the back. Beds comfortable. Very nice staff. Would go back next year when I visit.

TVs did not work Door was hard to open Phone is NOT connected No bath soap or hand soap in bathroom No anti slip mat in shower NO CHAIR OR DESK IN THE SUITE Curtains do NOT close completely,(street lamp right outside the window)

Room was clean but got upgraded without asking I ended up in a single king with a jacuzzi with my wife’s friend we knew her thoughts were good but it made the night weird and I didn’t get a wink of sleep as there was a dog barking In the room across from us as well

Friendly staff , very awesome , will revisit this place again . Highly recommend it .

The manager Brandi was greet as well as the front desk person Sara. Great security !!

I arrived Sunday evening and no one was working the front desk. Called a number they had left and it just rang in a back office. Sat in the lobby till someone one finally came by to help. Key quit working and went to the front desk and again no one working. Internet on tv didn’t work, called front desk, no one was there, left messages and no one got back to me.

Pictures were very deceiving with this hotel. Once inside, the room was old and dirty. Pet hair on the bed spread of a hotel that doesn't allow pets. Either mold or dirt around the windows. The shower/tub was horribly stained. There was paint peeling/chipping on the walls. The front desk clerk sat on the curb in front of the hotel finishing her smoke break before checking us in after we had just walked past her. Upon arriving back at the hotel after dinner the police were in the lobby dealing with another guest. Even the police officer said he wouldn't stay at this hotel. We checked out immediately.

Didn't stay there since they couldn't reserve my room the day before my stay. Glad I didn't go there.

Worst experience ever!!! Desk clerk swearing and totally rude

great beautiful location, awesome friendly staff. excellent place to vacation or live. nice kitchens! clean building.

I settled on a 3 stars because of the initial encounter in checking in to the hotel. Though I didn't see cars on blocks with missing tires, I did see jacks underneath a car that had been there the whole time I was there which was a week. Not a big deal until you get the list of rules to follow which made me think there were things to be concerned about during the stay. Firstly, you can't just walk in to check in. You have to use a phone by the door to page the desk which can be seen from the front doors. So red flag there because why would you need a phone to access the building. Second, I had to dial 3 times for someone to answer and no one actually picked the phone to let me in...it was more that someone came out of the door behind the counter, saw me standing there and then let me in. I asked why it was like this and the person replied with that all hotels should offer this "service" so that just anyone can't walk into the hotel to which they explained Chaska had a homeless population to which I didn't see single homeless person there. Not saying it's not true but still pretty strange. Also there is one way in and out and I know this because I asked if the room key worked on the other doors to go outside to which they said no. As well as you can see a bench literally blocking the door from the outside so you can't get out or in. It's just strange vibes which makes me believe this really isn't a hotel though it seems to run like one. I wouldn't stay again.

Staff was very helpful , accommodations were clean and quiet excellent air conditioning

I didn’t even stay here I was trying to check into my room and I called the number like it said but nobody picked up I was waiting for an hour just calling

Good location, but had to move rooms due to no a/c, second room has a leak in a second sink

This property is not so much "suites" as it is small temporary housing apartments. The people here are not vacationers, they seem to be living there. So things are very worn-down, the public areas are dirty, and there is a lot of noise and people in the hallways. As of June 2023 the street out front of the property is under construction, so the parking was very limited and inconvenient.

The staff was exceptionally friendly and offered places to dine, etc.. The dogs had a beautiful place to be walked along the river.

The hotel itself is nice. Foyer is very well kept and looks amazing. The grounds are well kept and beautiful. Wonderful outdoor area with walking paths to the river. Great views. The room its self need improvement. Inconsistent paint job, the draps in the bedroom were broken, and after mentioning it 4 times they were never repaired. Had to secure it myself. TVs were rather old. The overall room was nice though. Big kitchenette, dining table. The couch was comfortable and the room was very spacious and clean. We felt very relaxed for the trip and hope to come back next time and maybe see it in better condition.

Great location , cant wait for downtown construction to be finished so we can walk downtown

Close proximity to our favorite restaurant. Unfortunately the neighboring hotel was not up to standards. Keys did work, TV/Cable not working, we were offered a different room. Although everything worked, the carpet was severely staines, yes they accept pets. They collect an excessive "deposit" of $100. We have never paid more than $20. Apparently the deposit is not used to clean the room when needed. Will not stay their in the future.

great beautiful location, awesome friendly staff. excellent place to vacation or live. nice kitchens! clean building.

Great atmosphere, beautiful trail in the back. Beds comfortable. Very nice staff. Would go back next year when I visit.

no coffee pot or plastic glasses in room. room looked like it was under renovation , mirror on floor not the wall, beds not aligned with headboards, off by 90 degrees, bath tub, had scum on side and looked like it had not been used lately, carpet was old and dirty. no food or coffee available. Very limited parking available.

There was nothing there for cooking, not even a coffee pot

I'm not a water pressure person, but water pressure was terrible. Possibly has softened water because it felt slippery and kinda hard to feel like you've washed off all the soap after washing hands. Staff was really nice. My microwave didn't work, which was particularly upsetting to me. I specifically made sure to get a hotel with fridge and microwave. They put in a work order for the microwave, but it was not fixed by the time I left. There was a communal microwave on another floor, which was dirty, so I ate my meals cold. Full fridge and freezer, which did work. No coffee or coffee machine in the room. Room looked neat, if outdated, but there was dog kibble and straw on the floor from a previous occupant, and the carpet was stained. Room had some repairs done, but not well done. My room was quiet, but my friend's room was not. No blackout curtains and the parking lot lights were very bright. It is challenging to find a decently priced hotel in the cities, so overall I'd say you get what you pay for. Just be aware that this is a no frills hotel.

I have never been in a hotel that you had to sign multiple sheets of paper signifying that you understand the rules of the hotel. I assume they have had many problems in the past, but it didn't feel very welcoming. For instance: NO noise after 9PM. I understand being quiet, but NO NOISE?? LOL. TV didn't work. There is a kitchen with no equipment and a stove that you need special pans to operate. Ceiling above shower is leaking. Secondary lock on door didnt work.

Worst we have ever stayed at! No amenities. Pool and eating area closed. no coffee in room. Wood trim missing off doors and floors. panel missing off bottom of dishwasher, rips in carpet, screws sticking out of dresser, curtains falling off windows, furniture hard as rock. Cancelled after one night. Charge as much as nice motels. Manager has not called us back in almost a week.

Last week we stayed at Town Square Place in Chaska Minnesota. Expedia\'s listing of this facility is MISLEADING and borders on outright fraud. No family should ever stay there as it is closer to a halfway house for people that have issues with the courts or family service. There are NO amenities at all, and they happily put it in print and make you sign that you understand. The odor on the third floor is a obnoxious, I can\'t tell if it\'s ethnic food or a chemical cook. The general manager is the most incompassionate person I have met in my life. When my wife had a very embarrassing emergency/accident related to her Irratable Bowel Syndrome ((with D), the Manager was IRATE that she would use the bathroom in the main lobby....that are marked "employees only". IN THE MAIN LOBBY. the manager continued to berate us, called us rude and inconsiderate while my wife is crying and humiliated trying to do something with these soiled garments. THIS PROPERTY HAS NO BUSINESS WITH RETAIL TRAVELERS!!!