OYO Hotel Cleveland, TN

It was not clean

If I could give it zero stars I would. We checked in at 9pm and found that someone was finishing up 'cleaning' our room even at 9pm. Upon entering the room, we discovered a broken security latch, no smoke detector (just a hole in the wall with wires coming out), stains on the curtain as well as a cigarette burn hole, stains on the shower curtain, and bugs. When we went to the front desk to make them aware of the issues and request to check out and get our refund we were immediately accused of lying about the room condition and stealing the smoke detector. They also refused to refund even our $50 security deposit (which is laughable for a room like this). Honestly, this place should be shut down.

Room stank like cigarettes, holes in sheets and blankets, roaches crawling on the drapes, barking dogs in other rooms, checkin through a walk up window, non-working outlets, holes in the walls, flickering bulbs. They have a sign saying weekly and monthly rent needs to be paid in full. This is not a good hotel for travellers passing through.

Awesome management, sweet dog at the office but really bad roaches and I don't think the room had been swept in months. Found a receipt by the bed from JANUARY!

There were a lot of small Cockroaches in the bathroom

There was bed bugs needs to be shut down and no linens and staff very questionable terrible experience

This place is NOT an OYO. It is the Lincoln Inn. This place was FILTHY DIRTY. The room had holes in walls, cigerette burn holes in the sheets, the sheets were dirty, my daughter got bed bugs which we had to treat. We booked this place for 3 nights and had to leave after 1 night and book another hotel. It was discusting. DO NOT STAY AT THIS PLACE!

Reservation said two o'clock check in but they won't even let you into the lobby until 3 pm. Cleaning staff (of one) walks around with an open bottle of hard liquor and reeked of marijuana. Sheets were badly soiled and covered with human hair. Replacements weren't much better. Fifteen minutes into the stay the roaches started crawling out of the walls, furniture and bed. Squished a dozen or so, then packed up and got out of there as fast as we could. Before leaving the parking lot we cancelled our reservation for our trip home, with the same chain but further North. Worst waste of a hundred bucks we've ever experienced.

My husband and I reserved a room for 2 nights. Upon check in it started storming outside and the front desk lady motioned for me to stand in the rain at the side window to take my information. It wasn't quite 3pm and she did not let me into the lobby. She was very rude. Asked for my name and then poked fun at it She stated that the man was getting our room ready and that it was possible he left the door open upstairs. Then she told me that it doesn't matter if I don't come up with the 50. Deposit I wouldn't get the key anyway. Insinuating I couldn't produce 50. Bucks. Which I did. We go up to the room, the door was open. Got comfortable and the door flies open , the man came in the room looking around saying oh I thought I left it in here. We asked what it was but he never told us. I said that if I find it I'd let them know. Whatever it was??? Next after a bath, I laid down and fell asleep. At 1:30am I awoke to itching. Asking my husband to turn on the lights...we were covered in BEDBUGS!!! Big ones, little ones more than we could count. Appeared to be an infestation. I have pictures and videos of the BEDBUGS crawling all over the bed. On the floor, drapes, chair, tables, EVERYWHERE. LITERALLY EVERYWHERE!!! My husband went down to the front desk and told the lady and she shrugged saying you probably brought them in on your shoes Didn't bother to come check it out or offer us a different room. She did NOTHING. That's when we called Expedia. Explaining to them what was going

Very bad service they don't have towels they don't do cleaning service cockroaches everywhere, it was supposed to be a non-smoking room but it smelled very bad of cigarettes I don't recommend it they charge a deposit for incidents but the truth is not worth it

Room was very big and spacious

If I could give it zero stars I would. We checked in at 9pm and found that someone was finishing up 'cleaning' our room even at 9pm. Upon entering the room, we discovered a broken security latch, no smoke detector (just a hole in the wall with wires coming out), stains on the curtain as well as a cigarette burn hole, stains on the shower curtain, and bugs. When we went to the front desk to make them aware of the issues and request to check out and get our refund we were immediately accused of lying about the room condition and stealing the smoke detector. They also refused to refund even our $50 security deposit (which is laughable for a room like this). Honestly, this place should be shut down.

Totally incompetent. OYO is not on the outside of the hotel. It is the name of the broker. The hotel is the Lincoln. Absolutely nowhere is that listed. How are you supposed to find it. You have to have a smart phone to operate the TV. I don't. No one would come up and see if they could get my dumb mobile unit to work. I went up and down the stairs three times despite my heart condition. No one bothered to help me. The only thing good was that they gave me a refund without penalty. Someone needs to teach these people motel marketing 101 and service.

Room stank like cigarettes, holes in sheets and blankets, roaches crawling on the drapes, barking dogs in other rooms, checkin through a walk up window, non-working outlets, holes in the walls, flickering bulbs. They have a sign saying weekly and monthly rent needs to be paid in full. This is not a good hotel for travellers passing through.

Not in good shape

This place is NOT an OYO. It is the Lincoln Inn. This place was FILTHY DIRTY. The room had holes in walls, cigerette burn holes in the sheets, the sheets were dirty, my daughter got bed bugs which we had to treat. We booked this place for 3 nights and had to leave after 1 night and book another hotel. It was discusting. DO NOT STAY AT THIS PLACE!

This property should be condemned. We were driving north to Canada, arrived late, exhausted, and needed a good sleep. This area, this property, and our room should be overhauled. We felt unsafe. I would never had stayed there by myself. There were no towels, no toilet paper and no remote for the tv. By far, the worst place we have ever stayed. DO NOT GO HERE.

First we where suppose to stay in one hotel then next we get to our room no plugs worked so my husband couldn't plug up his cpap machine or we couldnt charge pur phones. Bed had dirt on the sheets. Id really like a refund. This was worst place ever to stay. Never again will we stay there!

The check in process was torture - they do everything manual and it takes 20+ minutes. No smoking room, yeah right. Cig smoke throughout the room and smoke burns on the flimsy bed coverings. TV didn't work. Would honestly have been better sleeping in my car.

Pictures misrepresent entire properties. Old decrepid in real life looks brand new on website

Booked room and when we got there it was full no rooms available .

If I could give it zero stars I would. We checked in at 9pm and found that someone was finishing up 'cleaning' our room even at 9pm. Upon entering the room, we discovered a broken security latch, no smoke detector (just a hole in the wall with wires coming out), stains on the curtain as well as a cigarette burn hole, stains on the shower curtain, and bugs. When we went to the front desk to make them aware of the issues and request to check out and get our refund we were immediately accused of lying about the room condition and stealing the smoke detector. They also refused to refund even our $50 security deposit (which is laughable for a room like this). Honestly, this place should be shut down.

No one was even there for me too check in total waste got screwed out of my money they just got for free because i uad to go somewhere else to stay. Horrible

The owner was rude and the property was dirty

Oyo cancelled our reservation because they overbooked 1/2 hour before our arrival

I didn't get a chance to stay because they said they couldn't find my reservation.

My husband and I reserved a room for 2 nights. Upon check in it started storming outside and the front desk lady motioned for me to stand in the rain at the side window to take my information. It wasn't quite 3pm and she did not let me into the lobby. She was very rude. Asked for my name and then poked fun at it She stated that the man was getting our room ready and that it was possible he left the door open upstairs. Then she told me that it doesn't matter if I don't come up with the 50. Deposit I wouldn't get the key anyway. Insinuating I couldn't produce 50. Bucks. Which I did. We go up to the room, the door was open. Got comfortable and the door flies open , the man came in the room looking around saying oh I thought I left it in here. We asked what it was but he never told us. I said that if I find it I'd let them know. Whatever it was??? Next after a bath, I laid down and fell asleep. At 1:30am I awoke to itching. Asking my husband to turn on the lights...we were covered in BEDBUGS!!! Big ones, little ones more than we could count. Appeared to be an infestation. I have pictures and videos of the BEDBUGS crawling all over the bed. On the floor, drapes, chair, tables, EVERYWHERE. LITERALLY EVERYWHERE!!! My husband went down to the front desk and told the lady and she shrugged saying you probably brought them in on your shoes Didn't bother to come check it out or offer us a different room. She did NOTHING. That's when we called Expedia. Explaining to them what was going

Well we were under a tornado warning and terrible storms a tree knocked our our power so i went on hotels.com and found a good deal so I booked the room funds were taken all set loaded up drove through the storms fot to hotel and was turned away with no refund because i got the room at to good of a deal now this was after i was ask for a $50 cash deposit and i said ive already paid for the room nothing was said about a cash deposit thats when i was told to get out and after paying my money trown into the storms having to book another hotel 2nd went fine but the OYO lincoln inn is the most horrible place ive ever seen and the clerk was the rudest most backwood ignorant person ive ever meet and im from the south if you book here be up to date on you shots and vaccines

They didn't actually have a room for me and I had to go somewhere else. They said "Expedia didn't check its paperwork"

Very bad service they don't have towels they don't do cleaning service cockroaches everywhere, it was supposed to be a non-smoking room but it smelled very bad of cigarettes I don't recommend it they charge a deposit for incidents but the truth is not worth it

There was no check in what so ever. The property management did not have my reservation and were super incredibly rude. No need at all for such treatment. with a simple explanation on what or what happened should have been enough. Especially when it was paid in advance. Not to include that the address was sketchy at best, and the place look really bad and poorly kept. as of now I'm trying to get a refund from Expedia since the satay never happened due to what I mention on this review.

This place did not seem safe. We ended up staying in another hotel

Totally incompetent. OYO is not on the outside of the hotel. It is the name of the broker. The hotel is the Lincoln. Absolutely nowhere is that listed. How are you supposed to find it. You have to have a smart phone to operate the TV. I don't. No one would come up and see if they could get my dumb mobile unit to work. I went up and down the stairs three times despite my heart condition. No one bothered to help me. The only thing good was that they gave me a refund without penalty. Someone needs to teach these people motel marketing 101 and service.

Call it the OHNO hotel. First—the place doesn’t say Oyo. It says Lincoln hotel. Stressful AF driving around at 11pm trying to find the right hotel. Second, the owner *just pulled in* as I was pulling up to ask where Oyo Hotel was. She was in PJs and toting dominoes. The lobby REEKED of smoke. She had us sign some paper about renting and no visitors after 10pm. She teased “time to sign your life away” excuse me?? Next, our *non smoking room* REEKED of smoke. I went to the lobby complain. Lady legit says she “understands” having asthma and then hands me a mostly empty can of effing Lysol! What you think Lysol gonna do?? There was only one bath towel and it was soiled with someone’s snot. I drove to f’ing walgreens at 12:30 in the morning to buy wash rags, bath towels, toilet paper (one mostly used roll) and a can of actual air cleanser to get out the smell. The comforters had cigarette burn holes. No matter how much I sprayed the smell wouldn’t go away. It felt like someone was pumping cigarette smoke. DO NOT STAY HERE. All the friendliness in the world will not make this place worth it.

The prices fit my need to find a place in clise proximity of The Westmore facilities !

This place is NOT an OYO. It is the Lincoln Inn. This place was FILTHY DIRTY. The room had holes in walls, cigerette burn holes in the sheets, the sheets were dirty, my daughter got bed bugs which we had to treat. We booked this place for 3 nights and had to leave after 1 night and book another hotel. It was discusting. DO NOT STAY AT THIS PLACE!

This property should be condemned. We were driving north to Canada, arrived late, exhausted, and needed a good sleep. This area, this property, and our room should be overhauled. We felt unsafe. I would never had stayed there by myself. There were no towels, no toilet paper and no remote for the tv. By far, the worst place we have ever stayed. DO NOT GO HERE.

Honestly, did not even find this property. No sign for the hotel, called and no one answered several times. Even went back in daylight and could not find it. Had to scramble to get another hotel. I believe this was a scam.

I was scared and didn’t stay