Premier Inn Staines upon Thames

The room was clean and comfortable, and overall I had no major issues with my stay. However, I was disappointed that my room was not cleaned even though I had placed the housekeeping request tag on the doorknob. I was later told that guests are required to contact the front desk directly if they want their room cleaned. If that is the hotel’s policy, it should be clearly explained at check-in or stated somewhere in the room. Otherwise, it is difficult to understand what the housekeeping request tag on the doorknob is actually for. Naturally, guests would assume that displaying the tag is sufficient to request room cleaning.

Trevlig personal i receptionen, rummet rymligt och har allt som behövs: bekväm säng, garderob, skrivbord, fåtölj, fräscht badrum, bra dusch. Utmärkt frukostbuffe.

This hotel has no parking and borrows spaces from someone else. There are also way too few spaces for the number of guests and the nearest alternative car park was a ten minute walk for an able bodied guest but a 20 minute walk for a handicapped guest like myself. There is nowhere to drop off luggage either so you have to drag your suitcases along a cobbled high street. I had confirmed by phone prior to booking that they had accessible car park spaces which turned out to be a lie. No help was offered to rebook to another premier inn and we were told we would have to pay for a whole new booking in addition and hope to be granted a refund by dispensation. In addition the handicapped room was at the end of the corridor not the beginning adding to the inconvenience. Do not book this hotel, it is not set up for guests who have special needs, luggage or cars. An abysmal performance all round. I have been to many premier inns before but this one is absolutely unacceptable; find accommodation elsewhere!

객실이 깨끗하고 프론트데스크의 직원도 매우 친절했습니다. 영국의 무더운 날씨를 걱정했지만 객실의 에어컨이 정상적으로 작동하여 만족하게 머무를수 있었습니다. 다른 분들에게 이 호텔을 추천하고 싶습니다.

Nasic essential hotel