West Cliffs Ocean and Golf Resort

Parfait, tout était formidable. Le logement, le cadre et la localisation à 15 min à pied de la plage. Prestations de haute qualité !

Très agréable logement. Nous n’avons pas apprécié la vue avec les nombreux passages des piétonniers côté piscine de notre terrasse. Dommage

Das Apartment war sehr schön und sehr empfehlenswert! Tolle Ausstattung, sehr sauber, tolle Lage, sehr freundliche und kompetente Personal. Wir waren sehr begehrt und wollen wieder kommen!

Booked two nights in a four-bedroom villa expecting a five-star resort experience, but unfortunately it did not meet that standard. On arrival there was no complimentary water, only two coffee pods for a four-bedroom villa, and no milk. There is no room service or way to call for basic necessities. While there is a restaurant on site, it is not at an elevated level. When I phoned ahead to arrange dinner, I was given options that were presented as part of the resort, but two required a 14-minute drive to another property, which was disappointing after travelling over 30 hours from Australia. The experience was poor enough that we left after one night despite booking two. Expedia suggested a refund for the unused night, which the hotel declined. I rarely leave negative reviews, but I wouldn’t want others expecting a true five-star resort experience to be misled.

Misleading “Five-Star” Resort – We Didn’t Stay! We booked West Cliffs Resort expecting genuine five-star quality. We always stay in five-star hotels through Expedia and have never had an issue—until now. This was the worst and most deceptive “luxury” property we’ve ever encountered. After a 10-minute walk to our “villa’’, number 43, we opened the door to what looked stripped and robbed. All three bedrooms showed where TVs had been removed, not even a picture to make them homely! There were just flies and a stale, neglected smell. The balcony was flooded up to our ankles, completely unusable. When I questioned the open snacks left in the room, reception claimed they were “new.” The three women on reception were rude and dismissive, talking over each other. One even made a sarcastic comment—“What do you want, another one?” The manager said “the photos are illustrative” and “owners don’t need to provide more than one TV,” yet later emailed saying they had “provided everything as promised,” refusing a refund. Those statements completely contradict each other—you can’t admit the photos aren’t real and still claim promises were met. They are piggybacking off the West Cliffs Golf Club’s good name, but the villas bear no resemblance to its standard or reputation. We also found dead worms in the pool. We checked in and out within two hours, yet the hotel refuses to take responsibility. The photos are deceptive and totally unrepresentative of reality. Avoid at all costs!!