Putney Hotel

Decent enough and spacious room but was close to rail line which wasn't mentioned and so quite loud sound of trains till late and from early which left sleep a bit disrupted. Shower didn't train properly so prone to flooding bathroom without management

The hotel was nice and quiet. Convenient to everything we needed shops bars restaurants. The only thing that let the hotel down was stains on the carpets

amazing hotel, very close to local stores and railway station. yes, the train passes close to the hotel, but it wasnt noisy at all. didnt wake me and it was worth the convenience. really nice clean, new hotel.

Lovely friendly helpful staff, but very run down building. The carpet in the bedroom looked like it came from a bad nightclub it was so dirty. The balcony off the room was green with dirt, and the safety glass surrounding the balcony had slipped down, certainly not inspiring going out.

Our reception was warm and welcoming and very efficient. The room was clean, quiet and spacious. Breakfast is continental in style but plenty of choice. Recommended.

Nice staff. Good customer service. Tired hotel that needs updating but ok for 1 night stay . Dodgy stain on bed cover. But other wise clean sheets and comfy bed. Take your earplugs, on a main road

Friendly staff very clean rooms. If in the area again would definitely stay there.

The photos were not an accurate representation of the property or rooms. My shower didn’t drain, causing the bathroom to flood. The bed was extremely uncomfortable, and there was no deadbolt on the door, which made me feel unsafe. I checked out immediately after arriving. I filed a claim for a refund but have received no response.

Not a great property. Quite a bad smell at Ground floor level. The hotel overall is quite tired and really needs some attention .

Wi-Fi was not working, somebody threw up in the sink and it was not cleaned, Bathroom mirror was broken, receptacles not working, hangers were free from laundromat, safe was not tied to floor or the Almirah, tv was not working after 3-4 channels, bed light was not working, no hand towels. It was terrible experience. Christina, the manager, was fighting.

Staff were very pleasant and helpful and accommodating when alerted to problems. Rooms vary tremendously. First room I was assigned to was tiny and dark, with only one narrow window in a corner, and a walk-in shower that did not drain properly leaving the entire bathroom floor soaked. Proprietor offered to move me to a new room, which was much bigger and brighter and functioned better. Yay! Sheets and towels were clean and beds and pillows were comfy. But… carpets were stained beyond cleaning and need to be replaced. Bathroom amenities were sparse. No hair dryer — outlets note they are for shavers only. Overall, hotel was serviceable and a decent budget option. But not likely to stay there again.

I don’t often leave reviews but this was not a great stay. Nice that it had a balcony but the door to it was looked and so badly distorted that it didn’t close properly( I could place my fingers in the gap between the door and the top of the frame) and given it overlooks the rail line, didn’t make for a great sleep. Water all over the bathroom floor so I had to use one of the towels to clear it up. The headboard looked like someone had punched through it and I had probably the saddest breakfast I’ve ever experienced, really not a very good selection and the cheese and ham looked as if it had been left out for several days. After being asked straight after breakfast if I was checking out, no real problem here as I assume the cleaners want to get in and on with their job, but it was only 9am and checkout is 11am - they then called me in my room at 9:40 to ask if I was checking out! Not a completely terrible stay but think I’ll look for somewhere different if I have to stay down that way again.

Nice hotel. Noisy trains - just outside the window. Quite annoying to be honest - double glazed windows made little difference.

Room was clean and tidy. Unfortunately the air conditioning was broken. The room was extremely hot, couldn't sleep due to the room temperature. Asked for a fan but they do not have any. WiFi connection was poor constantly dropped out. Room was dark , could do with some better lighting. Lovely powerful shower, staff very friendly and welcoming. Would only stay again if they get the air conditioning fixed.

Good use of space to have nice rooms but not the usual hotel experience, more of a serviced room. Comfortable big bed and nice bathroom. Road noise can be a problem

Nice location just off the main high street, huge room with comfy bed, did not have breakfast at the hotel.

This was a work trip and i had to stick to a strict budget. My room had windows that wouldn't close which is not ideal next to a railway. The lights in the bathroom had a habit of coming in when they felt like it. Breakfast was disappointing and certainly not worth it. If i had to sum up concisely I'd say it was ok. Didn't expect amazing, didn't get it. But it was OK

Good location, very friendly staff. Executive room was spacious with a little balcony. Furniture is a bit worn out but everything was clean and fully operational.

Stayed for 1 night only with no breakfast. Staff very friendly. I thought it was expensive for the 1 night. Room was clean but basic. The bed was uncomfortable. Overall 6/10

Wi-Fi was not working, somebody threw up in the sink and it was not cleaned, Bathroom mirror was broken, receptacles not working, hangers were free from laundromat, safe was not tied to floor or the Almirah, tv was not working after 3-4 channels, bed light was not working, no hand towels. It was terrible experience. Christina, the manager, was fighting.

Putney Hotel, BW Signature Collection was fine. I read reviews before staying and while I might agree with some of the comments made about the rooms, my bed was comfortable and clean and the minor issue I had was rectified immediately and the staff (particularly Christina on Reception) were absolutely lovely and so helpful. The location was perfect for everything I needed and I could walk to lots of cafes, restaurants and also the tube, train and bus stops.

I had money stolen from me by the hotel staff, which took a 50 pound (UK) deposit at check-in as cash that they did not return when I checked out. This was the first time I have used Expedia to book a hotel where the property required that I provide a cash deposit. Since I wound up extending my stay, I did not realize until after I had left that they did not provide this money back when I left. I am not sure if this is a common practice of the hotel, but the net was that I lost the money. I strongly suggest that this hotel be blocked by Expedia in the future. Whether this was a scam by the hotel or simply an oversight the impact for me was the same -- I lost the money. It was also the first time I stayed in a hotel where the air conditioning did not work and I was provided with a fan to stay cool. The hotel promised that this would be fixed after the first night but they never did. And frankly I got used to having the fan blowing on me so I did not complain. In the end this was the worst hotel experience I have ever had through Expedia. It also me cautious about Best Western hotels in the future. Between the air conditioning mess and the stolen deposit, there is something wrong with this location in Putney. And while I fully expect that I will never see this money back, I am hoping that this experience is used by the leadership of Expedia to make some changes in who they allow to be listed on their site.

Our reception was warm and welcoming and very efficient. The room was clean, quiet and spacious. Breakfast is continental in style but plenty of choice. Recommended.

Friendly staff very clean rooms. If in the area again would definitely stay there.

There was nobody at reception and we had to phone for someone to check in and check out. Anyone could just walk in and wander around the hotel corridors. The room was large but had an addition single bed (not requested) which made it very difficult to get into the double bed on one side The room was also cold and although there was a heater it did not work, and the wall thermostat did nothing. The breakfast was very basic and poor, with dry bread and dry muffins, etc. The juice tasted off. I was not impressed that we had to pay a £50.00 deposit for damages, which I’ve never had to do before.

Very nice staff

Staff lovely, great location and really well priced vs nearby competitors.

Staff really friendly. Cristina

The hotel, is located very close to the station, room was comfortable, staff was nice. Would definitely stay there again.

Highly unprofessional staff. They didn’t have our booking yet booking was confirmed with expedia

amazing hotel, very close to local stores and railway station. yes, the train passes close to the hotel, but it wasnt noisy at all. didnt wake me and it was worth the convenience. really nice clean, new hotel.

Putney Hotel, BW Signature Collection was fine. I read reviews before staying and while I might agree with some of the comments made about the rooms, my bed was comfortable and clean and the minor issue I had was rectified immediately and the staff (particularly Christina on Reception) were absolutely lovely and so helpful. The location was perfect for everything I needed and I could walk to lots of cafes, restaurants and also the tube, train and bus stops.

Air conditioner initially did not work. Carpet dirty balcony door did not open. Behind railway station but picture shows views of river that did not ezist

Good hotel and close to things I needed

Nice location just off the main high street, huge room with comfy bed, did not have breakfast at the hotel.

Location is great - next to lots of cafes, shopping and Train Station close. Downsides - Quite noisy. Breakfast didnt exist but nice cafe 30m away - so used this instead.

It was in a great location for what I was doing in London.

The hotel, is located very close to the station, room was comfortable, staff was nice. Would definitely stay there again.

Good hotel, 2 mins walk from the railway station. Noisy pub across the road, and the a/c wasn't working so the hotel threw in free breakfasts for my 3 night stay, so that was appreciated.

Good choise, near to the railway stop. I was feeling well, thanks!

I don’t often leave reviews but this was not a great stay. Nice that it had a balcony but the door to it was looked and so badly distorted that it didn’t close properly( I could place my fingers in the gap between the door and the top of the frame) and given it overlooks the rail line, didn’t make for a great sleep. Water all over the bathroom floor so I had to use one of the towels to clear it up. The headboard looked like someone had punched through it and I had probably the saddest breakfast I’ve ever experienced, really not a very good selection and the cheese and ham looked as if it had been left out for several days. After being asked straight after breakfast if I was checking out, no real problem here as I assume the cleaners want to get in and on with their job, but it was only 9am and checkout is 11am - they then called me in my room at 9:40 to ask if I was checking out! Not a completely terrible stay but think I’ll look for somewhere different if I have to stay down that way again.

Cheap and cheerful. Breakfast is terrible, aircon wasn’t working. At least price was low!

The room was fine, the bed was very comfortable but the breakfast was very poor.( dried up cheese squares, plastic looking ham, white bread only for toast, a tray of hard boiled eggs) One of the worst we have had at any hotel. The shower head leaked but I receptionist made a note of my complaint.

Our reception was warm and welcoming and very efficient. The room was clean, quiet and spacious. Breakfast is continental in style but plenty of choice. Recommended.

This was a work trip and i had to stick to a strict budget. My room had windows that wouldn't close which is not ideal next to a railway. The lights in the bathroom had a habit of coming in when they felt like it. Breakfast was disappointing and certainly not worth it. If i had to sum up concisely I'd say it was ok. Didn't expect amazing, didn't get it. But it was OK

There was nobody at reception and we had to phone for someone to check in and check out. Anyone could just walk in and wander around the hotel corridors. The room was large but had an addition single bed (not requested) which made it very difficult to get into the double bed on one side The room was also cold and although there was a heater it did not work, and the wall thermostat did nothing. The breakfast was very basic and poor, with dry bread and dry muffins, etc. The juice tasted off. I was not impressed that we had to pay a £50.00 deposit for damages, which I’ve never had to do before.

Location is great - next to lots of cafes, shopping and Train Station close. Downsides - Quite noisy. Breakfast didnt exist but nice cafe 30m away - so used this instead.

Good hotel, 2 mins walk from the railway station. Noisy pub across the road, and the a/c wasn't working so the hotel threw in free breakfasts for my 3 night stay, so that was appreciated.

Friendly staff, however room was tired, wardrobe falling off, air conditioning and extractor didn’t work. Bed very firm but larger than a double which was a plus. Bathroom fitted out nicely although no glasses for water. Continental breakfast was very basic and not worth the extra we paid.