Abbey Grange Hotel

It is not nice as it was portrayed. it was smelly , dirty, it had holes in door in bathroom. We decided not to stay given the condition, and were refused a refund. I not only wouldn’t recommend , I would encourage to look elsewhere

Unfortunately, my stay at this hotel was a very disappointing experience. The attitude of the staff, especially the hotel owner was extremely rude and unprofessional. The room was not properly clean, and there was hair in the bathtub when we arrived. Also, the booking information stated that a hairdryer was available in the room, but there was no hairdryer provided. When I asked the owner for a hairdryer, I was treated very rudely and was told to “dry my hair naturally.” I have very long hair, so this was not a reasonable or helpful response at all. Overall, I was very unhappy with my stay and did not feel that the service or cleanliness was at an acceptable standard. Unfortunately, I would not recommend this hotel based on my experience.

We arrived to check in around 4.30pm. The exterior lights were all lit but the grounds looked as though someone had recently stopped work. Water hose left in the entrance to the guest quarters and other gardening equipment lying around. The premises didn't appear to be open. No interior lights on most doors locked. We entered what seemed to be a bar area and called out .An older woman appeared from an office area beyond the bar. We said we had a booking which she went away to check. She handed us a room key and pointed to the access to the rooms. She told us the bar was open until 8.30. We went to the room and on the way noticed what appeared to be bags of dirty washing in the corridor. Upon entering the room it became increasingly obvious that the room and decorations were in a state of disrepair. The wallpaper was peeling from the walls ,paint was peeling from the bathroom ceiling. There were old coffee spills and stains on the doors and cobwebs on the ceilings. There was a provision for coffee and tea ie. a kettle ,two cups and saucers and coffee in a glass jar and tea bags and milk. The coffee cups had coffee stains on the outside and rings of dried coffee in the base of the cups. The coffee and tea bags could have been there for any length of time and given the state of the rest of the room we decided not to use them. There were two glasses in the bath room,neither of which were useable due to the fact that they looked as though they had been used and not cl

Wonderful location but staff most unhelpful and rude

It was like going back to the 1950,s decor very old , breakfast was awful 1 sausage 1 slice of bacon over cooked egg burnt tomatoe . Warm toast